Intro To Business Chapter 9
Traditional quality control was conducted at the ______ of the production line.
end
Companies sometimes spend millions to move location:
for proximity to customers
An example of ______ utility is when a butcher produces a specific cut of beef.
form
The value producers add to materials in the creation of goods and services is the definition of ______ utility.
form
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
Global competition grows stronger each year making the future of ______ ______ robust with career opportunities.
operations management
The task of ______ involves the buying of all materials needed by the organization; also called procurement.
purchasing
When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of ______.
quality
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
When a computerized data control ______ detects a problem, it notifies someone to make needed changes.
sensor
______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
Production
True or false: Computers are used to design products when CAD is employed.
True
True or false: Quality control inspections were conducted at the end of the production line in the past.
True
Select outputs of the production process.
- goods - services
Examples of a problem solved by operations management planning as it relates to manufacturing include:
- inventory control - facility location
The goal of operations management is to:
- keep operations running efficiently - create a good experience for the customer
Lean manufacturing uses:
- less time - less resources
The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:
- outputs - finished products
Recognize that service providers must focus on:
- providing customers with attention to their needs - maintaining strong relationships with their suppliers - providing customers with quality care
Industrial robots have completely changed manufacturing because they:
- reduce costs - improve productivity - can work 24/7 with great precision
Uses of sensors to control manufacturing processes include:
- the measurement of the thickness of material - measuring humidity
The role of the operations manager is to ensure products are delivered:
- to specifications - on time - on budget
List the steps in the production process with the first step at the top.
1. Inputs 2. Production Control 3. Outputs
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D printing
Choose the correct order of steps in the production process.
Inputs, production control, outputs
When production runs are short and machines are frequently changed to make different products, which process is being used for production?
Intermittent
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ______, thus, developing an inter-firm approach to operations management.
Internet
Overall company quality is outlined by the standards set by the ______ ______ ______ Quality Award
Malcolm Baldrige National
Which sector has lost more jobs due to technological changes?
Manufacturing
Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?
Operations
3D printing is a production process also known as ______ manufacturing.
additive
In order to be a quality organization, a firm must:
consistently produce what the customer wants
Economies of scale, being closer to customers to reduce distribution costs, or being nearer to resources, are reasons why companies may spend millions of dollars to move their ______.
facilities, operations, or facility
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
When providing a service the goal of ______ ______ is to create a good experience for the customer.
(operations) (management)
______ process is when long production runs turn out finished goods over time.
Continuous
Putting together components is the ______ process.
assembly
The goal of operations management in service industries is ______ satisfaction.
customer or consumer
______ ______ planning helps to solve issues related to facility layout, facility location, and inventory control.
(Operations) (Management)
Recognize that service providers must focus on providing customers with quality ______ and ______ to compete globally.
(care) (attention)
The process exemplified when production runs are short and machines are changed frequently to make different products is the ______ process.
intermittent
Which of the following are factors of production?
- Entrepreneurship - Labor - Knowledge
Choose the answer that refers to a production process that puts components together.
Assembly
The acronym for using computers to design products is referred to as ______.
CAD
What strategy focuses on a company deciding where to locate its operations?
Facility location
_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.
Facility location
True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.
False
True or false: ISO is a governmental body.
False
Which term describes the act of buying of all materials needed by the organization?
Purchasing
True or false: Facility layout depends greatly on the processes that are to be performed.
True
Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ______ in the global market.
competitive
The main idea behind mass production is to produce a large number of a limited variety of products at a very low ______.
cost
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential ______.
customers, clients, or consumers
The physical arrangement of resources in the production process refers to:
facility layout
A short production run with frequent adjustments to machines is considered a(n) ______ process of production.
intermittent
______ manufacturing refers to the production of goods using less of everything.
lean
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ______ while staying competitive.
locations
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ______ production.
mass
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) ______ manager.
operations
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:
operations management
Goods, services, and ideas are all ______ of the production process.
outputs
The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ______ for overall company quality using several key areas for measurement.
standard or benchmark
When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing ______ ______.
(flexible) (manufacturing)
The value added to inputs during the creation of a product is called ______ ______.
(form) (utility)
Choosing facility location has become more flexible for both companies and employees through the use of ______ ______ such as texting, teleconferencing, cell phones, and email.
(information or communication) (technology)
Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of ______ ______ ______.
(materials or material) (requirement) (planning)
Service providers, like manufacturers, must ______ ______ to maintain their competitive edge.
(continuously or step) (improve or up)
Arrangement of resources, including people, to most efficiently produce goods and services is referred to as ______ ______.
(facility) (layout)
The term ______ ______ means selecting a geographic location for a firm's operations.
(facility) (location)
Using machines designed to do multiple tasks in order to produce a variety of products is called ______ ______.
(flexible) (manufacturing)
To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered ______ - ______ - ______ to go to the assembly line.
(just) (in) (time)
______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
Quality
The type of production that puts components together is referred to as a(n) ______ process.
assembly
A production process like that of a chemical plant where the process has long runs during production is called a(n) ______ process.
continuous
ISO 14001 is a system that manages a firm's impact on the ______.
environment
ISO 14001 requires a firm to have a(n) ______ policy, specific improvement targets, audits of environmental programs, and top management review of processes.
environmental
The ______ - ______ - ______ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
(just) (in) (time)
The factors of production are ______, ______, ______, entrepreneurship and ______.
(land) (labor) (capital) (knowledge)
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ______ ______.
(lean) (manufacturing)
Technological changes have had more of an effect on the ______ sector when compared to the ______ sector.
(manufacturing) (service or services)
The ______ sector has lost more jobs due to technological changes than the ______ sector.
(manufacturing) (service or services)
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______ requirement planning.
materials or material
Converting and transforming resources into goods and services in business is referred to as ______ satisfaction.
operations, management
Industrial robots can work 24 hours a day, seven days a week with great ______.
precision
ISO is a worldwide nongovernmental federation of national ______ bodies.
standards
To ______ is to make a unique product or service for a specific individual.
customize
ISO is not part of the government, but is a federation of national ______ bodies.
standards
What process requires long production runs that turn out finished goods over time?
Continuous process
Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:
factors of production
Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in ______ ______.
operations management
The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:
production
Jordan added racing stripes and high quality speakers to his new car to ______
customize
Using factors like land, labor, and capital to create goods and services is referred to as ______.
production
Ordering a new suit that will be made specifically for you by a tailor is an example of which process?
customization
A specialized area in management that converts or transforms resources, including human resources, into goods and services is ______ management.
operations
