Intro To Hospitality (Chapters 1 - 14)

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If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is

$114.63

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

$131.76

A premium bottle of vodka costs $38.00 per liter and yields twenty-five 1.25-ounce shots that sell for $5.75 each. What does this bottle bring in to liquor sales?

$143.75

If total sales are $2550.00 and 110 guests were served, the average guest check would be

$23.18

If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be

$6.25

If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is

$73.2%

There are ____ accounting periods in a typical restaurant

Food and Beverage Directors expect a pour cost of

16-24%

Average beverage cost percentage runs

18 - 24%

Rail travel in the United States was established around the

1830s

The cost of depleted inventory for a cocktail is $0.74 and the selling price is $3.75. What is the pour cost percentage?

19.7%

Nevada legalized gambling in

1931

The first modern casino (El Rancho) in Las Vegas was opened on the strip in

1941

Atlantic City legalized casino gambling in

1976

The cruise market has accommodated about ___ of Americans.

20%

Tribal gambling now consists of more than ___ tribes in ___ states.

200/30

An acceptable profit margin for food in a hotel is _____ percent.

25-30

The Beacon Drive Inn had food sales of $45,000, an opening inventory of $8,000, purchases of $13,000, and an ending inventory of $9,000. What was the food cost percentage?

26.7%

If beverage sales are $25,600 and beverage costs are $7,500, the beverage cost percent is

29.3%

Franchising fees vary according to the agreements between franchisee and franchisor but the usual fees are between _____ of room revenue.

3 and 4%

Some hotels have a policy of preparing ____ more meals than the number attending a function in order to accommodate additional people.

3-5%

The pleasure traveler constitutes what percentage of the rental car market?

30%

National parks in the United States typically see approximately

300 million visitors per year

If total food sales are $50,000 and the cost of food sold is $16,500, the food cost percent is

33.0%

Although the origins of gambling are much older, the first documented account was _______ years ago

4300

The cost of a lease should be ________ to ________ percent of sales.

5 , 8

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is:

64%

About ___% of the events market is corporate events.

Managed services contractors have about ___ of the Business and Industry market.

80%

A group of typical guests who give an opinion on topics presented to them is known as

A Focus Group

A(n) ________ menu offers items that are individually priced.

A La Carte

Fusion restaurants are

A blend of two cuisines

Empowerment is

A feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success

Anyone who receives or benefits from the output of someone's work is

A guest

Mixed-use hotel development indicates that

A hotel may also have residences

A banquet refers to

A large group of people who eat together at one time in one place

Methode champenoise refers to

A second fermentation in the bottle, resulting in a unique sparkling quality

Ethics is (are)

A set of moral principles and values used to answer questions about right and wrong

More hotels are converting at least one of their bar outlets to

A sports-theme

Since its introduction, the pineapple has been internationally recognized as

A symbol of hospitality

Horseshoe-style seating is best for

A workshop where interaction among delagates is encouraged

Global distribution systems were first used by the

Airline industry

A(n) ________ tends to be fuller bodied and more bitter than the average beer.

Ale

The making of a good wine is dependent on the quality of 1. all of these listed as well as vineyard preparation 2. soil conditions 3. wine maker 4. climatic conditions 5. the grape variety

All of these listed as well as vineyard preparation

The following are characteristics of airport hotels EXCEPT: 1. 200-600 rooms 2. full service 3. always budget focused 4. airport shuttle service

Always budget focused

Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering a restaurant collectively make up the

Ambience

An organization that rates and classifies hotels and awards them Diamonds is the

American Automobile Association

In the hospitality industry the concept of perishability means

An unsold airline seat, hotel room or empty restaurant table

Champagne can be served

Anytime throughout the meal

Aromatic wines are known as ________, which generally are consumed before meals as a digestive stimulant.

Aperitifs

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Application Service Provider

Casino hotels

Are marketing themselves as business hotels

The fastest growing sector of casino gaming in the world is

Asia

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States?

Atlantic City

___________________ simplified French cooking and reduced the number of sauces to five "mother sauces."

Auguste Escoffier

Which of the following are NOT benefits of being part of an association? 1. Networking 2. Education/Professional development 3. Banking 4. Government/Political voice

Banking

Key to being successful in the hospitality industry is

Being a service-oriented person

The first metropolitan park system was established in

Boston in 1892

Fortified wines have ________ added.

Brandy or Wine Alcohol

A brewery and pub or restaurant that brews its own fresh beer on site to meet the taste of local customers is called a

Brew Pub

Introduced by Escoffier, this kitchen system organizes work stations more effectively.

Brigade

All of the following are questions that deal with purchasing EXCEPT: 1. Who will do the purchasing? 2. By how much can we exceed our reorder point? 3. What is our par stock level? 4. Who will do the receiving and storage?

By how much can we exceed our reorder point?

In house and guest communications in a hotel are managed by

CBX or PBX

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision.

Cabazon

Which system can track guest room phone charges?

Call Accounting Systems

Intangible means

Cannot be perceived by the senses

The document prepared for the catering department to follow that contains all of the critical information about the event is the

Catering Event Order

Franchises are most often affiliated with

Chains

Groups of restaurants identical in market, concept, design, service, food, and name are known as

Chains

Which of the following would not be included on the staff of a destination management company? 1. Audiovisual specialist 2. Special events manager 3. Operations manager 4. Theme/events creative director 5. Chef

Chef

The type of club that is predominantly business oriented is a

City Club

Special hotel accounts for a company that has established credit with a hotel are called

City Ledger

Examples of hotel location include

City, resort, airport, freeway

Which of the following is the primary difference between club management and hotel management? 1. Club members feel more ownership of the property than hotel guests. 2. Hotels cost more to operate. 3. Clubs are used more frequently than hotels. 4. Hotels offer more services than clubs.

Club members feel more ownership of the property than hotel guests.

Quick service restaurants have basically saturated the market. One strategy that some QSRs are using to increase sales is

Co-Branding at stores and nontraditional locations

Which of the following was NOT one of the wonders of the ancient world? 1. Temple of Artemis at Ephesus 2. Colossus of Rhodes in Greece 3. Colosseum in Rome 4. Statue of Zeus at Olympia

Colosseum in Rome

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Concierge

As the hotel industry matures, corporations are either acquiring or merging with each other. This is

Consolidation

The dollar differential between the cost and sales price of a menu item is called

Contribution Margin

A not-for-profit organization that represents an urban area that tries to solicit business or pleasure-seeking visitors is a(n)

Convention and Visitors Bureau

Cities often establish an organization to attract and retain visitors. This is called

Convention and Visitors Bureau

Bourbon whisky is made from

Corn mixed with Rye

An example of a popular ecotourism destination is 1. Disney World 2. Costa Rica 3. Ocean City 4. Las Vegas

Costa Rica

Production sheet calculations include

Counting Products On-Hand

Labor cost benchmarks are measured by

Covers-per-person-hour

Product specification (e.g. for steak) determines ________.

Cut of meat, weight, fat, etc

A(n) ________ menu repeats itself after a period of time.

Cyclical

Franchising is A. not widely used in the hospitality industry B. used in the hospitality industry to rapidly expand business C. a concept that allows a company to use other peoples money for growth rather than financing D. B&C

A service organization within the visitor industry that offers a host of programs and services to meet clients' needs is a

Destination Management Company

Financial management reporting needs to be

Detailed and Inclusive

TGI Friday's, Houlihan's, and Bennigan's are examples of

Dinner house theme restaurants

The Catering Director works with the following people EXCEPT 1. Executive Chef 2. Food and Beverage Director 3. Director of Sales 4. Director of Housekeeping

Director of Housekeeping

Legislation that governs the sale of alcoholic beverages is known as

Dram Shop Legislation

Lack of operational power, high fees, low percentage of reservations from the central reservation system are all ________ of franchising.

Drawbacks

Coffee first came from

Ethiopia and Mocha

Chinese, Spanish, Thai, Indian, and Mediterranean are all examples of ________ restaurants.

Ethnic

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

Executive Housekeeper

Quick service restaurants are also known as

Fast Food

In order to determine if a hotel development project would likely succeed, we would perform a(n)

Feasibility Study

A spirit or liquor is made from a liquid that has been

Fermented and Distilled

Spirits differ from wine and beer in that they are

Fermented and then distilled

Rum is distilled from

Fermented sugar cane juice or molasses

Mardi Gras is an example of a(n)

Festival

The classification of restaurant categorized by price, decor, atmosphere, higher level of formality, and a menu made from scratch using quality fresh ingredients is

Fine Dining

The more common name for a guests account is

Folio

Prime cost is

Food Cost + Labor Cost

Forecasting is used

For sales projections, staff levels, and cost percentages

Purchasing the right to use a company's trademark and copyrighted materials is known as

Franchising

The ________ are credited with the "culinary arts."

French

The area of a hotel most often described as the nerve center or hub of a hotel is the

Front Office

Examples of hotel level of service classification include

Full service, mid-scale, extended stay, limited service

The two major themes of Epcot are

Future World and World Showcase

The ultimate responsibility and authority of running a hotel rests with

General Manager

What is the primary outcome of the responsibilities of a Convention and Visitors Bureau?

Generate and increase revenues of a city

Wine is the fermented juice of freshly gathered ripe

Grapes

The most visited National Park is

Great Smokey Mountains

The hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the

Guarantee

A cover is equivalent to

Guest

forecasting sales has two components

Guest counts or covers, and average check amount

Hotel restaurants present a challenge to Food and Beverage directors because

Guests' needs are unpredictable

Aromatized wines are fortified and flavored with

Herbs, Flowers, Bark, and Roots

Which company originally opened its theme park for employees to relax and have fun when they were not on the job? 1. Busch Gardens 2. Disney 3. Hershey's 4. Six Flags

Hershey's

The benefits of franchising include all of the following EXCEPT: 1. participating in the volume purchasing discounts 2. national advertising 3. high fee percentages charged by credit card companies 4. set of plans and specifications for building

High fee percentages charged by credit card companies

All of the following are part of Disney's "Five Steps of Leadership" EXCEPT: 1. coach through honest and direct feedback 2. provide clear expectations 3. hold managers accountable for member feedback 4. communicate expectations through demonstration

Hold managers accountable for member feedback

Guest folios are typically managed by

Hotel property management system

Which of the following is a considered a themed restaurant? 1. Kentucky Fried Chicken 2. House of Blues 3. Spago 4. McDonald's

House of Blues

All of the following are included in the Food and Beverage Division EXCEPT: 1. housekeeping 2. banquets 3. stewarding 4. room service

Housekeeping

Which of the following departments is the largest in a hotel in terms of people? 1. Reservations 2.Housekeeping 3. Security 4. Guest services

Housekeeping

Cognac is regarded as the best brandy in the world and is made

In the region of France with the same name

The purpose of revenue management is to

Increase profitability

________ are operations owned by one or more owners who are usually involved with the day-to-day operations of the business

Independent Restaurants

IGRA stands for

Indian Gaming Regulatory Act

A par stock

Is the level to keep on hand

Gin is a white neutral spirit made from

Juniper Berries

________ is the market leader in the quick service chicken market.

KFC

Guest loyalty is

Keeping guests happy and returning often

The "back of the house" is usually run by the

Kitchen Manager

Which of the following costs is typically the highest cost in operating a restaurant? 1. Beverage 2. Labor 3. Liquor 4. Food

Labor

________ tends to be clear and light-bodied.

Lager

Room service is typically found in

Large city center hotels

From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business?

Las Vegas

American service refers to

Less formal, yet professionally served

Novelle cuisine translates into what?

Lighter Cuisine

City center, resort, airport and freeway are all examples of hotels being classified by

Location

Hotels may be classified by

Location, price and service

Examples of hotel price classification include

Luxury, all suites, economy, budget

_______ has become the highest grossing casino market in the world.

Macau

The executive committee of a hotel is

Made up of key associates who head major departments

The basic functions of the front office include all of the following EXCEPT: 1. maintaining sales records 2. staffing and scheduling 3. reviewing arrivals and departures 4. reviewing previous nights ADR and occupancy

Maintaining sales records

Beer is a brewed and fermented beverage made from ________ and flavored with ________.

Malted Barley, Starchy Cereals;Hops

Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as

Management Companies

Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2-4 % of gross revenues to operate the hotel. This business transaction is known as

Management Contract

The founders of classical cuisine are

Marie-Antoine Carême and Auguste Escoffier

A popular trend in military foodservice that offers alternatives to its personnel is

McDonald's and Burger King franchises on military bases

The purpose of a self-assessment is to

Measure strengths and weaknesses

The _________ must harmonize with the theme of the restaurant.

The target market and concept, to a large extent, will determine the

Menu Prices

________ is the fastest growing segment of the ethnic market.

Mexican

Guest calls for reservations and a guest welcome are both examples of what?

Moments of Truth

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public?

National Park Service

What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices?

Nevada-style gaming tavern

The individual responsible for the task of balancing the guests accounts receivables is the

Night Auditor

Still wines are those with

No Carbonation

The capture rate is defined as the

Number of guests staying at the hotel who dine in the hotel's restaurant

Theme restaurants are particularly appealing because they

Offer a total experience and a social meeting place

Good examples of casual dining restaurants are

Olive Garden and Red Lobster

A __________ is used to track food and beverage charges and other retail charges.

P.O.S System

Responsibilities of the Chief Steward include which of the following? 1. Cleanliness of the front of the house 2. Pest Control 3. Cleanliness of pots, pans, and all other cookware 4. Supervising the kitchen staff

Pest Control

The Liberty Bell resides in which city?

Philadelphia

The symbol of welcome, friendship and hospitality is a(n)

Pineapple

Examples of quick-service/fast food restaurants are 1. Pizza Hut, KFC, and Subway 2. Ruth's Chris and Chart House 3. TGI Friday's and Cheeseburger in Paradise 4. Outback and Red Lobster

Pizza Hut, KFC, and Subway

Examples of fortified wines are

Port, Sherry, and Madeira

By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner could benefit by

Potentially lower liability insurance rates

Back-of-the-house restaurant systems are also known as

Product Management Systems

Each kitchen station must create

Production Control Sheets

What group or market sector is the greatest percentage of Convention Center utilization?

Professional and trade shows

Which of the following would NOT be considered a hotel department?1. Rooms division 2. food and beverage 3. Front office 4. Property management system

Property Management System

One reasonable way in which a restaurant or bar owner can show responsible service of alcoholic beverages is to

Provide training programs like ServSafe

Typically Airport hotels

Range from 200-600 rooms with full service

In this type of "ownership" investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, and are publicly traded.

Real estate investment trusts

The main advantage of using an electronic door locking system is

Record of who enters the room and when

Any game or red meat is best served with ________ wine.

Red

Cabernet sauvignon and pinot noir are types of ________ wine.

Red

Hotels and motels that are part of a ________ share a centralized reservation system and a common image, logo or advertising slogan.

Referral Association

Which of the following is NOT a cost that management can control? 1. Labor cost 2. Food cost 3. Rent 4. Beverage cost

Rent

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Reservations, rooms and guest account management

Personal digital assistants (PDAs) are used by

Restaurant Servers

The word "restaurant" is a French word meaning

Restore

A demand-forecasting technique used to maximize room revenue is known as

Revenue Management

Associations began in the United States at the beginning of the eighteenth century when what group organized itself?

Rhode Island candle makers

The daily report preformed by the night auditor contains key operating ratios used by management including

Room Occupancy Percentage

Total rooms available divided by the number of rooms occupied is known as

Room Occupancy Percentage

All of the following are benefits of a city center hotel EXCEPT: 1. typically have a signature restaurant 2. room prices are always in the luxury segment 3. variety of services and accommodations 4. public transportation is available

Room prices are always in the luxury segment

Average daily room rate is

Room revenue divided by number of rooms sold

The front office, housekeeping, security and communications all fall under what department?

Rooms Division

These groups are price conscious because the majority of the functions are paid for by the individual or attendee.

SMERFs

The person responsible for ordering and receiving should NEVER be the

Same Person

What attraction features more than 700,000 exotic plants? 1. San Diego Zoo 2. The National Aquarium 3. Walt Disney World 4. Hershey's

San Diego Zoo

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? 1. Sea World Parks 2. Six Flags America 3. Knott's Berry Farm 4. Disney 5. Universal Studios

Sea World Parks

Keying locks, guest and employee identification falls under

Security and Loss prevention

Production sheets are used for which of the following purposes?

Serve as the key to consistency and food quality

One method to prevent pilferage in a bar is to use

Shoppers

The acronym SMERF stands for

Social, Military, Education, Religious, Fraternal

The second in command in the kitchen is called the

Sous Chef

Ruth Chris, Chart House, and Outback are examples of

Steak Houses

White, rose, and red table wines are also known as

Still Wines

A dark ale that is sweet, strong, and hosts a malt flavor is known as a(n) Hint: Guinness is an example

Stout

Describing, recommending, showing, and offering a variety of food and beverage choices to a guest is known as

Suggestive Selling

When selling rooms a front desk associate might try to upsell. This means

Suggestively selling the features of a larger room, a higher floor or perhaps a better view

The concept of protecting the natural resources of the planet while achieving corporate profitability

Sustainability

A(n) ________ menu offers a selection of one or more items for each course at a fixed price.

Table D'Hote

Organization and performance on the cooking line as well as good results depend on

Teamwork

The Public Branch Exchange (PBX) represents what?

Telephone system

Franchising hotels was begun in 1907 by

The Ritz Company

Curbside appeal includes

The appearance of the property from the parking lot to the restrooms

The average check refers to

The average money spent per guest

Internal customers are

The employees

Inseparability refers to

The fact that production and consumption occur simultaneously

A good rule of thumb when pairing wine and food is that

The heavier the food, the heavier and more robust the wine should be

Rack rate is

The highest published rate that the hotel would like to get for a room

Each of the following is a characteristic of the Hospitality Industry EXCEPT: 1. no such thing as business hours 2. the service product and the guest are separate 3. product is intangible and perishable 4. characterized by shift work

The service product and the guest are separate

Quick service restaurants have increased in popularity because of

Their Location Strategies

Which parks create the atmosphere of another place and time? 1. National parks 2. Theme parks 3. Zoos 4. Private clubs

Theme Parks

A French chef was first installed in the White House by which president?

Thomas Jefferson

Room occupancy percentage or ROP is

Total rooms occupied divided by total available rooms

Proper staffing in the kitchen is crucial, along with

Training and Developing Skills

Proof is equal to

Twice the percentage of alcohol by volume

What organization supports the World Tourism Organization?

United Nations

Cultural tourism or World Heritage sites are often designated by

United Nations Educational, Scientific, and Cultural Organization (UNESCO)

The country that is number 1 in tourism revenue is

United States

Which major tourist country destination does NOT have a cabinet-level official for tourism? 1. Spain 2. United States 3. Italy 4. France

United States

Which destination attraction is known for its success in adapting movies into thrill rides? 1. Sea World 2. Universal Studios 3. Hershey's 4. Disneyland

Universal Studios

In franchising the franchisee is granted rights to

Use trademarks, operating procedures and other business procedures

The fastest growing segment of the travel industry is

Vacation ownership

A public gambling house was legalized for the first time in 1626 in

Venice

The most popular destination resort in the world is

Walt Disney World

Which theme park allows faculty members to intern? 1. Hershey's 2. Walt Disney World 3. Busch Gardens 4. Universal Studios 5. Dolly World

Walt Disney World

Whiskey refers to a spirit that

Was first distilled in Scotland and Ireland centuries ago

Which park is considered to be the first major water park opened in the United States? 1. Six Flags 2. Sea World 3. Wet 'n Wild 4. Blizzard Beach

Wet 'n Wild

Pinot blanc, sauvignon blanc, and Riesling are all types of ________ wine.

White

Poultry, fish, and egg entrees are best served with ________ wine.

White

White, champagne, sherry, and aperitif are all types of

Wine

Gourmet dining and increased restaurant revenues for casinos began in 1992 with

Wolfgang Puck

The leading international organization in the field of travel and tourism is

World Tourism Organization

Which of the following would NOT be a moment of truth? 1. calling a restaurant for a reservation 2. server takes your order 3. your car will not start when it is time to go to the restaurant 4. hostess greets you and asks you to wait

Your car will not start when its time to go to the restaurant

All of the following are trends in tourism EXCEPT: 1. a decrease in cost of air travel 2. an increase in disposable income 3. more people with the urge to travel 4. the opening of borders despite security concerns

a decrease in cost of air travel

A FAM trip is

a familiarization trip to do a site inspection for an event

One of the greatest influences that has expanded tourism is

airlines

Ecotourism refers to

an emphasis on nature and native cultures

Most domestic Airlines regard inflight food service as

an expense that needs to be controlled, resulting in less food served onboard

What managed services company began by turning vending into a service?

aramark

Travel Agents

are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels

Which type of event would be planned two to five years in advance with the destination being a determining factor in the planning process?

association event

Which of the following is a major challenge in elementary and secondary school foodservice? 1. Offering free meals 2. Reducing carbohydrates 3. Balancing salability with good nutrition 4. Achieving acceptance of parents

balancing salability with good nutrition

Colleges are more diverse in their food service operations

because there are many places and occasions for food service

Compared to commercial operations, managed services have the advantage of

being able to predict the number of meals and portion sizes

Which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?

boardroom

Some of the driving forces and trends with college campus foodservice are

branded concepts, privatization, campus cards, and computer use

Responsibilities in managed services do NOT include

building and grounds

One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is

capacity control

Gaming revenue is produced from

casino win

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

charity or fundraising event

Which type of meeting room setup is used when the meeting format is more instructional and participants take detailed notes or refer to documents?

classroom

A workshop-type educational experience in which attendees learn by doing is called a

clinic

Family restaurants evolved from the

coffee shop style restaurant

Betting against the "house" is ________ gambling.

commercial

Recreation offered to the public with an incentive of making a profit is

commercial recreation

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career? 1. Comprehensive knowledge of classical cooking 2. Understanding the local economy 3. Ability to use modern technology 4. Understanding the context of local events

comprehensive knowledge of classical cooking

Offering free goods and services to casino patrons in return for their business is called

comps

The payment exchanged for the promise(s) stated in a contract is called the

consideration

The combination of a meeting and an exposition is called a

convention

Which group or agency does not engage in the actual planning or organization of meetings, conventions, and other events? 1. Hotel/Resorts 2. Convention and Visitor Bureau 3. Conference Center 4. Event Planner

convention and visitor bureau

Large facilities where meetings and expositions are held, usually in city centers, are called

convention centers

Large meetings with some form of exposition or trade show included are called

conventions

Which of the stages of event management involves decision-making skills and abilities as the event progresses? 1. Design stage 2. Planning stage 3. Research stage 4. Coordination stage 5. Evaluation stage

coordination stage

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?

corporate event

Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n)

country club

An increase in Internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of

current industry trends

Which of the following events would NOT be considered a special event? 1. Convention 2. Daily conference call 3. Festival 4. Wedding

daily conference call

Which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event? 1. Design stage 2. Planning stage 3. Research stage 4. Coordination stage 5. Evaluation stage

design stage

Most ecotourism destinations can be found in

developing countries

Some of the first forms of gambling were

dice throwing

Interdependency between various segments of the hospitality industry means that

each segment, to an extent, depends on another for business

Which of the stages of event management should take place at each stage of the event and is the final step that can measure the success of the event in meeting goals and objectives? 1. Design stage 2. Planning stage 3. Research stage 4. Coordination stage 5. Evaluation stage

evaluation stage

Management of events often takes place at convention centers or hotels where ____________ handle all arrangements after the sales manager has completed the contracts.

event managers

An event that brings together sellers of products and services in a venue where they can show their products and services to a group of attendees is known as

exposition

What event's purpose is usually related to the agriculture industry and evokes memories of games, attractions, and fun food?

fairs

Schools that participate in the National School Lunch Program are able to take advantage of

federal funding in the amount of about $2.72 per meal per student

The airline industry, like other segments of the hospitality industry, relies on ________ markets as a source of business. Correct!

feeder

In terms of managed services, feeding military personnel includes

feeding troops, officers in clubs, dining halls and military hospitals

Which type of event is often themed to the celebration's purpose; just as Mardi Gras, for example, celebrates the beginning of Lent?

festival

Which of the following is NOT necessarily one of the five areas of casino operations? 1. Food and Beverage 2. Marketing 3. Casino services 4.Human Resources

food and beverage

Food cost percentage is defined as

food cost divided by food sales times 100

Inflight foodservice refers to

food service onboard aircraft

What is an assembly for the discussion of common concerns where experts in a given field take opposite sides of an issue in a panel discussion, with opportunity for audience participation? opposite

forum

With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)

full membership

Typical theme parks such as Disneyland, they are areas set aside just for

fun, rides, and recreation for families

Placing a bet on an unknown outcome with the hope of securing a gain is

gambling

The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the

greeter or hostess or host

The total amount wagered in gambling is called

handle

A person considering a position in a high-end hospital food service setting should

have knowledge of dietetics and nutrition

Historic places, sites, and museum are a part of what is now called

heritage tourism

Which of the following is NOT included in managed services? 1. Hotel cafeteria 2. Airports 3. Prisons 4. Colleges and universities

hotel cafeteria

According to the Event Solutions Black Book, what is the most popular site for holding events?

hotel/resort

The "house" sets the odds on casino games to ensure a profit over a period of time. This is the

house edge

Examples of the types of service a company like Sodexho might provide include 1. nutrition consultation with fast food companies like McDonald's 2. preventive maintenance contracts with independent restaurant owners in rural areas 3. housekeeping, groundskeeping, and foodservice, and plant operation and management as well as facilities management 4. housekeeping, groundskeeping, and foodservice

housekeeping, groundskeeping, and foodservice, and plant operation and management as well as facilities management

The final and most important tool for event planners and managers is

human resources

The rationale behind the enactment of the National School Lunch Act of 1946 was

if students received good meals, the military would have healthier recruits

Most ethnic restaurants are

independently owned and operated

The largest single cost for airline operations is

labor

The benefits of the hub-and-spoke system include all of the following EXCEPT: 1. passenger loads can be maximized 2. larger-capacity planes can be used 3. passengers can travel from smaller city to smaller city via the hub 4. airlines can provide services at lower costs

larger-capacity planes can be used

200 million people are employed in the tourism industry, making it the

largest producer of tax revenues

Cultural tourism is motivated by

lifestyle and heritage offerings of a community

Travel is on the increase and expected to continue to increase in the coming years due to

longer life span

All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT: 1. heightened cultural awareness 2. lower rates of employment 3. pollution 4. damage to cultural artifacts

lower rates of employment

Casinos track patron play (gambling) through the use of

loyalty programs

Convention Bureaus primarily

market convention centers and destinations

Which of the following would be considered a disadvantage of using managed contract services? 1. Experience in size and types of operations 2. Variety of services 3. May be perceived as institutional 4. Resources and support available

may be perceived as institutional

A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a

meeting planner

The hierarchy (from the top down) of club management is

members, board of directors, executive committee, general manager

Voluntary organizations have all the following characteristics EXCEPT: 1. membership restrictions 2. serve the public at large 3. nonprofit 4. nongovernmental

membership restrictions

In college campus foodservice, the daily rate refers to the amount of

money required per day from each person to pay for the foodservice

New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as

multiplier effect

Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting.

needs analysis

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship? 1. Project Management Skills 2. Delegating Skills 3. Budgeting Skills 4. Negotiating Skills

negotiating skills

Voluntary organizations, armed forces, and employee recreation fall under

noncommercial recreation

Which of the following is NOT true of a special event? 1. Occur spontaneously 2. Always arouse expectations 3. Are always planned 4. Are usually motivated by a reason for celebration

occur spontaneously

Sustainable tourism

places a broad-based obligation on society

Inflight foodservice management operators

plan menus, develop product specifications, and arrange purchasing contracts

Which of the stages of event management is often driven by the determined budget for the event and the time for contracting out services and activities that will become part of the event? 1. Design stage 2. Planning stage 3. Research stage 4. Coordination stage 5. Evaluation stage

planning stage

Combined food and labor costs are known as

prime costs

Places where members gather for social, recreational, professional, or fraternal reasons are called

private clubs

Trends in recreation and leisure include all but

private swimming pools

________________ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

professional associations

The use of flowcharts and graphs for scheduling, clearly defined work setup, and breakdown and policy statements to help guide decision making and the fulfilling of commitments are examples of

project management

Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components? 1. Project Management Skills 2. Delegating Skills 3. Budgeting Skills 4. Negotiating Skills

project management skills

Tour operators

promote tours and trips that they plan and organize

Businesses use managed food services for many reasons, one of which is that 1. they invest in the food service company 2. food service is not practical 3. quality and financial arrangements are better 4. they don't like to cook

quality and financial arrangements are better

A horse track that also has slot machines

racino

Strict controls on food inventory are important for

receiving, storing, dating, and using

The Special Olympics is an example of

recreation for special populations

Recreation is defined as

refreshment of strength and spirit

Travel in the middle ages was mostly for

religious reasons

Which of the stages of event management is the time for asking questions about a potential event? 1. Design stage 2. Planning stage 3. Research stage 4. Coordination stage 5. Evaluation stage

research stage

Attendee registration, and exhibit space rentals are all sources of _________ for an association

revenue

A CRS can provide ________ information for a hotel.

revenue management

For patients whose diets are not restricted, some hospitals have adopted a concept called

room service menu

Military food service is interested in management companies mostly to

save money and be more efficient

Elementary and secondary schools may participate or not in the National School Lunch Program. Participating allows the school to

save money when federally funded

Sodexho, a leading food and facilities management services company in North America, deals primarily in the areas of serving

schools, restaurants, and hospitals

Companies that operate their own food service operations are called

self-operators

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a

seminar

Convention centers primarily

service clients' convention needs when they come to town

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as

service contractors

A special event consultant

should have climbed the "experience ladder"

Stand-alone casinos are usually small and are often called

slot parlors

___________ skills are critical in making those you do business with feel comfortable and in handling situations appropriately.

social

Which type of event would include SMERFs as well as wedding and party planners?

social event

Sporting events, festivals, and social events are all part of the ________ market.

special event

An event such as the Olympics requires _________ to provide money or in-kind contributions and receive recognition in return.

Intro To Hospitality (Chapters 1 - 14)

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