Introduction and the Importance of Listening in Our Lives Week 4

______ is a bridge between the agreed-upon data and the claim.

The warrant

Which of the following are among the reasons that organizations should engage in social media listening?

They can use more sophisticated ways of engaging with and responding to customers. They can track what consumers are saying about their products or services.

True or false: Most listening skills will serve you well in every communication situation.

True

Empathic listening

You are fully engaged in the moment and you attempt to perceive another's worldview as though it were your own.

Critical listening

You challenge the speaker's message by evaluating its accuracy, meaningfulness, and utility.

Providing feedback is an important element of ______ listening.

active

Noise and your perceptions of others are all potential ______ to effective listening.

barriers

Which of the following are forms of nonverbal behavior that are important to active listening?

being vocally responsive establishing direct eye contact leaning forward

Which of the following types of questions are you using when you ask a "yes-no" question to attempt to gain a clear idea of a speaker's message?

closed questions

The process of listening involves ______ messages.

constructing the meaning of receiving responding to

All arguments begin with factual or agreed-upon evidence called

data.

The communication styles of men and women, including how they use vocal inflection and listening, have been found to be

distinct.

We retain thoughts needed for ______ in our short-term memory.

immediate use

Information processed in working memory can be stored in _____ memory for later recall.

long-term

Finding connections to the correct schema is critical to the functioning of our

long-term memory.

When evaluating a speaker's message, a critical listener evaluates which of the following?

meaningfulness usefulness accuracy

Which of the following types of information are permanently stored in our long-term memory?

memories of sounds knowledge language

Messages picked up by the ears and interpreted by the brain are stored in either short-term or long-term__________.

memory

Trying to do two or more tasks simultaneously is_______________.

multitasking

the matrix method

organizes information into rows and columns

the Cornell method

organizes information into two columns

The length of time information is stored and the ______ of information stored are both limitations of short-term memory.

quantity

Which of the following are useful strategies for effective lecture listening?

remaining open working at listening listening for main ideas

In any listening situation you should ______ your surroundings.

scan

Thanks to exposure to the Internet and social media, people have become more adept at ______ their surroundings.

scanning

Which of the following can overwhelm your ability to make meaning of important stimuli.

scanning too much of your environment

Thoughts held in long-term memory are held by "filing systems" known as___________.

schema or schemas

A_______________is based on a report of what another person observed.

second-person observation

In order to get students to focus their ______ attention, a teacher might ask everyone to "pay attention."

selective

The sustained focus we give to important things, such as our favorite music or conversation with a friend, is called ______ attention.

selective

_____________are an overresponse to an emotion-laden word or concept.

semantic distractions

Which of the following are forms of nonverbal communication that indicate active listening?

shaking your head in disagreement

Multitasking results in a greater strain on both working and ______ memory.

short-term

Our working memory makes use of ______ to process information.

shortcuts

When paraphrasing to make sure you understand a speaker's intent, you should use

"I statements."

True or false: First-person observations are usually less reliable than second-person observations.

False

True or false: Lecture listening is the ability to write down what the lecturer says and use those notes to succeed in a class.

False

Which of the following is an open-ended question?

How do you feel about on-campus parking?

Establishing close proximity to the speaker is helpful in communication for which of the following reasons?

It minimizes distracting noises and sights. It demonstrates concern for the speaker. It enables active listening.

What is a benefit of finding common ground during a disagreement?

It provides a way to move forward.

______________are when your mind wanders from the task at hand.

Mental distractions

Which of the following statements about short-term memory are true?

Short-term memory is limited in the amount of information that it can store. Information reaches short-term memory from working memory.

Which of the following are among the Harvard Business Review's recommendations for becoming a better workplace listener?

Slow down. Consider the source. Plan for nuggets. Keep yourself honest.

_____________listening occurs when an organization actively monitors and responds to messages on any type of social media platform.

Social media

When you attempt to understand another person's perspective, you are engaging in____________listening.

empathic

When you focus so intently on details that you miss the main point, it is known as____________________.

factual distractions

When disagreeing with someone, it's best to do which of the following?

find common ground

The International Listening Association reported that, across nine different studies, people spend an average of _____ percent of their time listening.

44

Immediately after listening to a message, individuals recall only about ______% of what they heard.

50

By 2020, the US Bureau of Labor Statistics predicts that approximately _____ of the US workforce will be employed in service-oriented industries (which require listening skills for employee-customer interaction)?

80%

True or false: Obstacles that arise to effective listening can inevitably be traced to lazy or unethical listeners.

False

True or false: Selective attention means paying attention to one thing at a time.

False

True or false: When you are listening effectively, you cannot also be speaking.

False

Children are more likely to learn how to process complex information when they are encouraged to discuss

a variety of topics.

Because of changes in the way we work and study, it is important that we

adapt our listening strategies to particular situations.

Which of the following are verbal skills that are important for effective active listening?

asking questions identifying areas of agreement varying verbal responses

Allowing your selective____________to scan too much of your environment can overwhelm your ability to make meaning of specific, and perhaps important, stimuli.

attention

In any listening situation, clues about the situation are provided by the communication_______________.

context

Making judgments about the message being presented by analyzing the speaker, the situation, and the speaker's ideas involves the use of_______________.

critical thinking

In order to recognize a person on sight, it is important to have a strong visual

cue.

To be successful in business in an increasingly competitive global marketplace, it is most imperative to listen to

customers.

The use of low-quality earbuds that do not block external noise can indirectly ______ hearing.

damage

When in a situation requiring serious listening, such as a lecture, it is important to avoid

distractions.

Information stored in long-term memory has no known

duration.

A_________________is based on something that was personally sensed.

first-person observation

A_____________-person observation is based on something that was personally sensed while a_______________-person observation is a report of what another person observed.

first; second

Effective listening by US workers is increasingly important because they are more often engaged in

health care. retail sales. education.

Your listening habits now will influence how well you will be able to ______ later in life.

hear

Which of the following are forms of nonverbal communication that demonstrate interest in the speaker?

leaning toward the speaker using responsive facial expressions nodding your head in agreement

Verbal or nonverbal signals that stress points or indicate transitions between ideas are known as

lecture cues.

Using sound as a background noise or for relaxation best describes

listening for enjoyment.

Most active-listening ability is shown through______________communication.

nonverbal or non-verbal

Heavy consumption of media, such as listening to and watching television, begins at an early age in the United States and has been linked to childhood

obesity.

When listening to another person, it is helpful to know whether the person is presenting ______ or inferences.

observations

Listening for enjoyment can be which of the following?

pain reducing relaxing stimulating

Which of the following skills are useful in testing your understanding of a speaker's intended message?

paraphrasing the speaker's message identifying areas of confusion inviting clarification

Instead of processing each sound separately, our working memory recognizes______________of sounds.

patterns, parts, groups, pattern, part, or pieces

Stimuli that keep you from focusing on the message are known as_____________.

physical distractions

When considering a speaker's credibility it is important to focus on the speaker's

potential biases. experience. qualifications.

Our working memory instructs our long-term memory to create new schema for new information we receive that does not relate to ______ schemas.

preexisting

Effective listening helps us improve workplace relationships and be more

productive in our jobs.

An active listener does which of the following?

provides feedback paraphrases listens carefully

Which of the following is the best way to minimize distractions as a listener and show your emotions about the speaker?

sit or stand close to the speaker

By thinking about how your surroundings influence how you listen, you are displaying

situational awareness.

The extent to which you perceive a speaker as competent and trustworthy is known as________________.

source credibility

The assumption that all older people have similar opinions is an example of a listening distraction based on

stereotypes.

We access information stored in long-term memory through the use of ______ cues, which could be words, images, or even smells and tastes.

stimulus

Although women's communication style tends to be relationally oriented, men's communication style tends to be more

task-oriented.

Use of modern technology, such as smartphones and laptops, may damage which of the following?

the listening process our face-to-face communication skills

If you would like to create a visual representation of how concepts are connected while taking notes, which note-taking method is best to use?

the mind-map method

Analyzing which of the following is important to effective critical thinking when listening to a lecture?

the situation the speaker the speaker's ideas

the mindmap method

uses a web-like diagram to show how concepts connect

the narrative method

uses complete sentences as close to word-for-word as possible

the outline method

uses numbers and letters to indicate main points and subpoints

Which of the following are listening-related abilities affected by the schema we accumulate in the long term?

using language recognizing concepts interpreting meaning

One can become a better listener by employing which of the following?

verbal communication nonverbal communication critical thinking

Barriers to effective listening occur in which of the following processes?

working memory short-term memory attention

Steering the conversation toward ______ is an example of egocentrism.

your own personal problems

Which of the following are likely to draw our automatic attention?

your spoken name a siren a loud noise