Introduction to Appointment Quiz

Dr. Brenner will be out of the office starting at 3:15 pm on August 10. How should the assistant record this in the appointment matrix?

block out the time on August 10, and note the reason the physician is unavailable.

What does the abbreviation "c/o" represent?

complaints of

Why is keeping accurate records in practice-management software important?

entries become a permanent, legal record.

What is the standard procedure for recording a pt's name for an appointment?

last name, first name

what does the abbreviation "NP" represent?

new patient

Which of the following is a key step in scheduling an appointment?

offer the patient choices of dates and times

What should guide the medical office assistant in making appointments?

office policy

In what manner must Medical office assistants present themselves when talking to pts?

polite and courteous

Which of the following tasks can be completed using practice-management software?

scheduling patients, Notating patients accounts, billing and insurance (all of the above)

In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.

true

Medical office assistants are responsible for scheduling and cancelling appointments.

true

As an assistant, TJ deals with many people who want to see the physician. How should he handle all these people?

Filter their request.

What is the purpose of practice-management software?

To allow staff to complete tasks electronically.

What is the standard time assigned to a prenatal examination?

15 minutes.

When blocking out unavailable appointment times, why is it important to note where the physician will be?

In case there is a need to contact the physician.

What does the abbreviation "PT" represent?

Physical therapy