IS 220 Exam 1

Imagine if a BBQ restaurant decides to allow catering customers to order online. Which of Porter's competitive forces is this attempting to minimize? (a)​ Threat of entry of new competitors (b) ​Bargaining power of buyers. (c)​ Threat of substitute products or services. (d)​ Bargaining power of suppliers. (e) ​Rivalry among existing firms.

(b) ​Bargaining power of buyers.

If a BBQ restaurant decides to focus on the threat of substitution, which of the following uses of technology will not minimize the threat of substitution? (a) Online ordering (b) Texting daily specials to B's BBQ customers (c) Bar codes on the delivery bags that keep the order warm during delivery (d) Customer's last order recall when a customer calls in an order (e) Accepting online payments for catering orders

(c) Bar codes on the delivery bags that keep the order warm during delivery

Garmin uses its basic technology of GPS for many different purposes. Which of the following do they NOT do to accomplish this? (a) They use different size devices. (b) They use GPS technology in all. (c) They use the same maps in all their units. (d) They use touch screens in all their units. (e) They use different amounts of memory in all their units.

(c) They use the same maps in all their units.

Alignment means (a) ​Business decisions are made by IT. (b) ​IT sets its own goals and milestones. (c)​ The structure and goals of IT support the business strategy. (d)​ All the VPs are at the same level in the organization chart. (e)​ Managers all agree.

(c)​ The structure and goals of IT support the business strategy.

Which areas of the value chain should the manager of a BBQ restaurant review in order to support an operational effectiveness strategy? (a)​ Procurement. (b)​ Operations. (c) ​Inbound logistics. (d)​ Outbound logistics. (e)​ All of these answers are correct.

(e)​ All of these answers are correct.

How many bits are needed to represent a character such as a letter or number? 1 2 5 8

8

Which of the following is a type of primary storage? Magnetic tape Cache memory Solid state drive (SSD) Optical storage device All of the choices are secondary storage.

Cache memory

Which of the following is not a service of cloud computing? Cloud infrastructure as a service Cloud data storage as a service Cloud platform as a service Cloud software as a service All of the above are services of cloud computing.

Cloud data storage as a service

The central processing unit: Controls the tasks performed by the other components. Does not interact with the data. Is an example of a storage device. Is an example of an output device.

Controls the tasks performed by the other components.

Which of the following is not a benefit of employing server virtualization? Cost savings in space Cost savings in energy Cost savings in customer service Cost savings in maintenance Cost savings in personnel

Cost savings in customer service

Which of the following is not a disadvantage of cloud computing? Privacy Security Reliability Costs Loss of control

Costs

Which of the following statements concerning cloud computing is not true? Users access computers in the cloud, usually via the Internet. The cloud includes computers, software, and a network. A cloud can be private or public. A cloud is usually a server farm. Data are stored on the user's computer

Data are stored on the user's computer

Grid computing Runs an application on one server. Is ideal for transaction processing systems. Divides the processing of an application among servers. Does not require any special software. Is difficult to scale up.

Divides the processing of an application among servers.

If a user was looking for a description of a software's functions they would find the information in the ___________. Software licensing Documentation Systems software None of these places

Documentation

A service-oriented architecture Is one in which the servers are supporting multiple mobile devices. Enables Web services to be reused across an organization. Is a type of cloud computing. Is focused on user response. Places servers closest to the primary user.

Enables Web services to be reused across an organization.

Which of the following is not a key protocol of Web services? HTML SOAP XML WSDL UDDI

HTML

A ________ allows the user to feel a sense of touch by applying forces, vibrations and/or motions to the user. Natural user interface (NUI). Social interface Haptic interface Operating system

Haptic interface

______________ provides cloud services based on security requirements. Public cloud computing Private cloud computing Hybrid cloud computing Vertical cloud computing Horizontal cloud computing

Hybrid cloud computing

One of the advantages of a server farm is: It takes less than an hour to add a server to the server farm. Running many servers is less expensive. If one server fails, an application can be automatically moved to another one. Fewer people are required to run many machines. Servers can be stacked on top of one another, so less space is needed.

If one server fails, an application can be automatically moved to another one.

______________ provides computer resources on demand. Infrastructure-as-a-service model Platform-as-a-service model Software-as-a-service model SOAP model

Infrastructure-as-a-service model

Utility computing Is the same as grid computing. Is called on-demand computing. Can be offered by any company with excess resources. Charges customers a flat rate. Is the same as cloud computing.

Is called on-demand computing.

Which of the following is not a benefit of grid computing? It enables efficient use of computing resources. It enables applications to run faster. There is no single point of failure. It reduces the number of applications. It makes it easier to scale up or down.

It reduces the number of applications.

Which of the following computers has the least processing power? Supercomputer Mainframe computer Midrange computer Microcomputer

Microcomputer

A disadvantage to implementing open -source software is __________. Open-source software is expensive for users. Open source software cannot have a copyright. Open-source software is not flexible. Open-source software leaves companies dependent on volunteers for enhancements and bug fixes. Support cannot be offered for open-source software.

Open-source software leaves companies dependent on volunteers for enhancements and bug fixes.

Which type of software serves as an interface between the user and the hardware? Application software. Operating system software. Central processing software. Programming software.

Operating system software.

______________ provides computer resources as extensions to an organization's existing resources. Infrastructure-as-a-service model Platform-as-a-service model Software-as-a-service model SOAP model

Platform-as-a-service model

Which of the following storage devices provides only temporary storage? Central processing unit storage. Input storage. Secondary storage. Primary storage

Primary storage

______________ provides a exclusive IT infrastructure over an intranet. Public cloud computing Private cloud computing Hybrid cloud computing Vertical cloud computing Horizontal cloud computing

Private cloud computing

______________ provides a nonexclusive IT infrastructure over the Internet. Public cloud computing Private cloud computing Hybrid cloud computing Vertical cloud computing Horizontal cloud computing

Public cloud computing

_____________ is the part of the primary storage that holds a software program. Magnetic disk Solid state drive (SSD). Random access memory (RAM). Read-only memory

Random access memory (RAM).

Which of the following is not a benefit of cloud computing? Making individuals more productive Facilitating collaboration Reducing costs Responding quickly to market changes Reducing the need for an IT strategy

Reducing the need for an IT strategy

______________ handles all aspects of an application - the software, the resources to run it, and storing the data. Infrastructure-as-a-service model Platform-as-a-service model Software-as-a-service model SOAP model

Software-as-a-service model

_______ software is a set of instructions that serves primarily as an intermediary between computer hardware and application programs. Central processing. Systems. Application. Programming.

Systems.

Which term below has the most storage capacity? Kilobyte Megabyte Gigabyte Terabyte

Terabyte

Which of the following is not a concern or risk of cloud computing? Training Legacy systems are not easily transferable to the cloud. Costs Reliability Security

Training

Server virtualization Can function only within server farms. Uses software to build multiple virtual servers on the same machine. Requires changes to applications. Requires a license for each virtual server. Requires no additional security

Uses software to build multiple virtual servers on the same machine.

Which of the following is not a benefit of using Web services? New applications can be developed quickly. Users can access data without knowing where the data are. Organizations can use the Internet infrastructure without having to implement any new technologies. Web services enable IT professionals to use shared protocols to build applications. Using Web services does not require any new skill sets.

Using Web services does not require any new skill sets.

7. While information systems, such as transaction processing systems, generate more information for managers to process, other information systems, such as ___, help them analyze this information to make better-informed decisions. a) Business intelligence applications b) Desktop publication applications c) Office automation systems d) Electronic commerce systems

a) Business intelligence applications

Two strategies that a company can use to gain a competitive advantage are? a) Customer-Orientation and Operational Effective Strategy. b) Protection and Innovation Strategy. c) Mass Customization and Cost Leadership Strategy. d) Compliance and Innovation Strategy.

a) Customer-Orientation and Operational Effective Strategy.

Which of the following is not a response by organizations to business pressures? a) Delay releases of innovated products. b) Build strategic systems that enable an organization to increase market share or profits. c) Provide tools that satisfy customers so they don't go to a competitor. d) Manufacture customized goods at a lower cost. e) Conduct business electronically with customers and business partners.

a) Delay releases of innovated products.

33. _____ is/are the computer hardware, software, and communications technologies that are used by IT personnel to produce IT services. a) IT components b) IT services c) Information technology d) An information system e) A computer-based information system

a) IT components

35. IT personnel use _____ to produce _____. a) IT components, IT services b) computer-based information systems, IT architecture c) IT infrastructure, IT architecture d) IT infrastructure, IT platform e) IT components, IT architecture

a) IT components, IT services

10. What does a systems analyst do? a) Interface between users and programmers. b) Coordinate all programming efforts. c) Writes computer code. d) Manages IS service.

a) Interface between users and programmers.

6. How does IT impact organizations? a) It decreases the number of middle managers required. b) It increases the total amount of employees needed. c) It will not impact the manager's job. d) It increases the amount of clerical staff needed for data input.

a) It decreases the number of middle managers required.

Which of the following is not a government regulation that puts pressure on businesses? a) National Technology Act. b) Gramm-Leach-Bliley Act. c) Health Insurance Portability and Accountability Act. d) Sarbanes-Oxley Act.

a) National Technology Act.

According to Porter's Value Chain Model, which of the following are considered support activities? (select all that apply) a) Procurement b) Operations c) Marketing and Sales d) Customer Service e) Product and Technology Development

a) Procurement e) Product and Technology Development

Walmart's automatic replenishment system, which enables the company to reduce inventory storage requirements, is an example of which strategy for competitive advantage? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

a) cost leadership

49. An information system that analyzes credit card applications and suggests approval or denial is a(n): a) expert system b) dashboard c) functional area information system d) decision support system

a) expert system

correct order from smallest to largest a) kilo - mega - giga - tera - peta b) kilo - mega - giga - peta - tera c) peta - tera - giga - mega - kilo d) kilo - giga - mega - tera - peta

a) kilo - mega - giga - tera - peta

If there are _____ substitutes for an organization's products or services, then the threat of substitutes is _____. a) many, high b) few, low c) few, high d) many, low e) few, negligible

a) many, high

The digital divide is an example of which type of societal pressure? a) social responsibility b) government regulations c) protection against terrorism d) ethics e) information overload

a) social responsibility

Market pressures include which of the following? a) the global economy b) weak competition c) a homogeneous workforce d) weak customers e) high-cost offshore labor

a) the global economy

25. In TCP/IP, IP is responsible for: a. Disassembling and reassembling of packets during transmission. b. Establishing the Internet connection between two computers. c. Moving packets over the network. d. Sequencing the transfer of packets across the network. e. Error checking.

a. Disassembling and reassembling of packets during transmission.

38. Which network application(s. enable(s. users to access information located in databases all over the world? a. Discovery b. Communications c. Collaboration d. Web services e. None of the above

a. Discovery

44. Portals are an example of which network application? a. Discovery b. Collaboration c. Communications d. Web services e. None of the above

a. Discovery

52. Which of the following is not a disadvantage of telecommuting for employees? a. Fewer opportunities for housebound people b. Possible loss of fringe benefits c. Lower pay (in some cases. d. No workplace visibility e. Slower promotions

a. Fewer opportunities for housebound people

9. A(n. _____ connects two or more devices in a limited geographical area. a. Local area network b. Wide-area network c. Personal area network d. Enterprise network e. Value added network

a. Local area network

13. The function of _____ is to convert digital signals to analog signals and vice-versa. a. Modems b. Multiplexers c. Front-end processors d. Servers e. Clients

a. Modems

21. In order to ensure that computers developed by different manufacturers can communicate, _____ have been developed. a. Protocols b. Client/server architectures c. WANs d. Application software packages e. Developmental architectures

a. Protocols

10. A _____ sends messages through several connected LANs or to a wide-area network. a. Router b. Network interface card c. Bridge d. Gateway e. File server

a. Router

12. All of the following statements concerning wide-area networks are true except: a. They are provided by individual companies. b. They have large capacity. c. They cover large geographical areas. d. They combine multiple communications channels. e. The Internet is an example of a wide-area network.

a. They are provided by individual companies.

35. Consider this domain name, www.business.gsu.edu. The "edu" is the _______. a. Top-level domain b. URL c. Web site locator d. Name of the computer e. Address of the Webmaster

a. Top-level domain

46. With _____, phone calls are treated as just another kind of data. a. Voice over IP b. Plain old telephone service c. Chat rooms d. Teleconference e. Internet relay chat

a. Voice over IP

4. Where in a domain name do you find the top-level domain (TLD)? a. all the way to the right b. all the way to the left c. a TLD is not found within the domain name

a. all the way to the right

5. Search engines are network applications that focus on discovery and a. can access databases all over the world to gather information. b. are also called browsers. c. are primarily used to meet new people online. d. all of these.

a. can access databases all over the world to gather information.

_____ is a feature that must be offered by a competing organization in order to survive in the marketplace. a) Competitive advantage b) An entry barrier c) Strategic advantage d) Rapid time-to-market e) One-to-one marketing

b) An entry barrier

Which one of the following statements is false? a) Businesses tend to view government regulations as expensive constraints on their activities. b) Government deregulation reduces competition. c) IT support is essential for compliance with many new regulations. d) IT has been used to identify patterns of behavior associated with terrorist activities. e) Information ethics can destroy the morale of a company's employees.

b) Government deregulation reduces competition.

35. The IT infrastructure is comprised of _______ and ________. a) IT components, IT personnel b) IT components, IT services c) IT services, IT personnel d) IT personnel, computer-based information systems e) Computer-based information systems, IT personnel

b) IT components, IT services

2. Which of the following represents a traditional function of the MIS department as opposed to a new, consultative function? a) Managing system integration including the Internet, intranets, and extranets. b) Managing systems development and systems project management. c) Managing outsourcing. d) Using business and technical knowledge to come up with innovative ideas about IT

b) Managing systems development and systems project management.

Which of the following are organizational responses to various business pressures? (select all that apply) a) Information Overload b) Strategic Systems c) Social Responsibility d) Mass Customization e) Globalization

b) Strategic Systems d) Mass Customization

52. Which of the following statements about your future role as a manager is false? a) The people I manage will likely be dispersed geographically. b) The size of my team will likely be smaller than teams of today. c) There will be less emphasis on office politics. d) Many of my decisions will be "real time". e) I will need IT tools to handle the data I utilize to make decisions.

b) The size of my team will likely be smaller than teams of today.

42. A set of programs that enable the hardware to process data is _____. a) hardware b) application c) a database d) a network e) procedures

b) application

Southwest Airlines' low-cost, short-haul strategy is an example of which strategy for competitive advantage? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

b) differentiation

Which strategy for competitive advantage involves offering different products, services, or product features? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

b) differentiation

Porter's competitive forces model helps organizations identify _____, whereas his value chain model helps organizations identify specific _____. a) competitive opportunities, activities b) general strategies, activities c) activities, competitive opportunities d) activities, general strategies e) primary activities, support activities

b) general strategies, activities

For most companies, the Web _____ the threat that new competitors will enter the market by _____ traditional barriers to entry. a) decreases, increasing b) increases, decreasing c) increases, increasing d) decreases, decreasing

b) increases, decreasing

According to Michael Porter, the Web ______ competition, which generally _________ a firm's profitability. a) increases; increases b) increases; decreases c) decreases; increases d) decreases; decreases

b) increases; decreases

26. The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ___________. a) data b) information c) knowledge d) experience e) wisdom

b) information

34. An organization's _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization. a) information technology architecture b) information technology infrastructure c) information technology d) information system e) computer-based information system

b) information technology infrastructure

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage? a) cost leadership b) innovation c) differentiation d) operational effectiveness e) customer-orientation

b) innovation

22. A protocol is: a. A device that handles the switching of voice and data in a local area network. b. A standard set of rules and procedures for the control of communications in a network. c. A communications service for the connection of devices in a local area network. d. The main communications channel in a wide-area network. e. Synonymous with network interface card.

b. A standard set of rules and procedures for the control of communications in a network.

14. _____ signals convey information in wave form, whereas _____ signals convey information in binary form. a. Analog, packet b. Analog, digital c. Digital, packet d. Digital, analog e. Packet, analog

b. Analog, digital

20. Which data transmission technology requires fiber-optic cable, can transmit up to 2.5 gigabits per second, and is more expensive than DSL? a. Digital subscriber line b. Asynchronous transfer mode c. Synchronous optical network d. T-carrier system e. ISDN

b. Asynchronous transfer mode

27. A type of processing that links two or more computers in an arrangement in which some machines provide computing services for user computers is best described as _______. a. Open systems b. Client/server c. Peer-to-peer d. Centralized e. Mainframe-centric

b. Client/server

31. A(n. _____ connects parts of the intranets of different organizations and allows secure communications among business partners. a. Global network b. Extranet c. Internet d. Intranet e. World Wide Web

b. Extranet

36. Consider this domain name, www.business.gsu.edu. The "gsu" is the __________. a. Top-level domain b. Name of the organization c. URL d. Name of the specific computer e. Address of the Webmaster

b. Name of the organization

45. With _____, every call opens up a dedicated circuit for the duration of the call. a. Voice over IP b. Plain old telephone service c. Chat rooms d. Teleconference e. Internet relay chat

b. Plain old telephone service

24. Which of the following enables users to send data across sometimes unreliable networks? a. Ethernet b. TCP/IP c. Protocols d. Digital subscriber lines e. Integrated services digital network

b. TCP/IP

49. The newest type of videoconferencing technology is ________. a. Teleconferencing b. Telepresence c. Work group analysis software d. Workflow software e. Groupware

b. Telepresence

44. _____ systems are designed to correct a lack of communications among _____. a) Office automation systems, expert systems b) Transaction processing systems, functional area information systems c) Enterprise resource planning systems, functional area information systems d) Dashboards, office automation systems e) Functional area information systems, enterprise resource planning systems

c) Enterprise resource planning systems, functional area information systems

40. ___________ include B2B and B2C. a) Enterprise resource planning systems b) Computer-based information systems c) Functional area information systems d) Interorganizational information systems

c) Functional area information systems

51. Which of the following statements about the potential impact of IT on non-managerial workers is true? a) IT will create more jobs than it eliminates. b) Employees will feel a higher degree of loyalty towards their company. c) IT could cause employees to experience a loss of identity. d) The flexibility of IT can minimize stress on the job.

c) IT could cause employees to experience a loss of identity.

Competitive advantage for an organization manifests itself as all of the following except: a) Lower costs b) Higher quality c) Increased time to market d) Increased profits e) Increased speed

c) Increased time to market

Which of the following is an example of a technology pressure faced by businesses? a) Globalization b) Powerful Customers c) Information Overload d) Social Responsibility

c) Information Overload

Business environment pressures can come from which of the following? a) Management restructuring b) Cost reductions. c) Political changes. d) Quality control

c) Political changes.

Which of the following is not an example of business - IT alignment? a) The company goals are clear to every IT and business employee. b) The company ensures that IT employees understand how the company makes money. c) The company views IT as a way to support the business but not as a way to create new revenue streams. d) IT professionals rotate into business departments. e) The company views customer service as extremely important.

c) The company views IT as a way to support the business but not as a way to create new revenue streams.

41. A collection of related files, tables, and so on that stores data and the associations among them is _____. a) hardware b) software c) a database d) a network

c) a database

38. Knowledge workers a) handle day-to-day operations within an organization. b) make tactical decisions. c) advise middle managers d) make routine decisions. e) are generalists

c) advise middle managers

47. Which information system is the most closely associated with the Internet? a) transaction processing systems b) functional area information systems c) electronic commerce systems d) office automation systems e) individual information systems

c) electronic commerce systems

43. Two information systems that support the entire organization are: a) enterprise resource planning systems, dashboards b) transaction processing systems, office automation systems c) enterprise resource planning systems, transaction processing systems d) expert systems, office automation systems e) expert systems, transaction processing systems

c) enterprise resource planning systems, transaction processing systems

39. Office automation systems a) support only the clerical staff. b) are comprised of software that is used to develop documents and spreadsheets c) include report generators. d) are a type of interorganizational system. e) are usually developed in-house.

c) include report generators.

Which strategy for competitive advantage involves introducing new products and putting new features in existing products? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

c) innovation

46. Supply chain systems are which type of information system? a) departmental information systems b) enterprisewide information systems c) interorganizational information systems d) end-user computing systems e) individual information systems

c) interorganizational information systems

27. If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its _____. a) data b) information c) knowledge d) experience e) wisdom

c) knowledge

IT will impact managers' jobs in all of the following ways except: a) managers will have time to get into the field b) managers can spend more time planning c) managers can spend more time "putting out fires" d) managers can gather information more quickly

c) managers can spend more time "putting out fires"

37. Enterprise resource planning systems a) were designed to process transactions faster. b) evolved because newer technologies made older systems obsolete. c) use a common database for all functional areas. d) are utilized to conduct site analyses. e) All the above statements are true.

c) use a common database for all functional areas.

41. _____ portals support communities such as hobby groups or political parties. a. Industry wide b. Personal c. Affinity d. Corporate e. Commercial

c. Affinity

8. Which of the following is not a component of a local area network? a. File server b. Client computers c. Bridge d. Network interface cards e. All of the above

c. Bridge

48. Workflow, groupware, and telepresence systems are examples of which network application? a. Discovery b. Communications c. Collaboration d. Web services e. None of the above

c. Collaboration

15. _____ are hardware devices that support data transmission and reception across a telecommunications system. a. Integrated services digital networks b. Digital subscriber lines c. Communications channels d. Integrated circuits e. Communications processors

c. Communications channels

1. Which of the following statements is true? a. Local area networks (LANs. are used by organizations to communicate with other organizations in the region. b. The purpose of wide area network (WAN. is to communicate across many offices on a floor of a building and among all floors in a building. c. Enterprise networks can be composed of interconnected LANs and WANs. d. None of these statements is true.

c. Enterprise networks can be composed of interconnected LANs and WANs.

18. The cable medium with the highest bandwidth is: a. Twisted-pair wire b. Coaxial cable c. Fiber-optic cable d. Cellular radio e. Copper cable

c. Fiber-optic cable

29. The _____ is a global wide-area network that connects approximately 1 million organizational computer networks. a. Ethernet b. Extranet c. Internet d. Intranet e. World Wide Web

c. Internet

19. Data are sent through a fiber-optic cable by a(n. _______. a. Optical switch b. Electromagnetic switch c. Laser d. Multiplexer e. Optical modem

c. Laser

32. Internet service providers connect to one another through _____. a. Internet connection points b. Common carrier connection points c. Network access points d. Network connection points e. An extranet

c. Network access points

11. A _____ allows a device to physically connect to a local area network's communications medium. a. File server b. Network interface card c. Network operating system d. Communications channel e. Gateway

c. Network operating system

26. Which of the following statements concerning packet switching is not true? a. Packets contain a sequence number. b. Packets are routed through different paths. c. Packets require dedicated circuits. d. Packets use TCP/IP to carry their data. e. Packets contain destination addressing.

c. Packets require dedicated circuits.

3. If broadband is not available in your area, which of the following Internet connection methods would allow you to connect to the Internet? a. Cable Modem b. DSL c. Satellite d. You would able to connect using any of these methods.

c. Satellite

50. In a _____ system, participants are able to seamlessly and electronically share data, voice, images, graphics, and animation. a. Teleconference b. Group decision support c. Telepresence d. Telephone conference call e. Crowdsourcing

c. Telepresence

34. Each site on the Internet gets an assigned address, which is a(n) _____. a. TCP address b. IP address c. URL address d. ISO/OSI identifier e. World Wide Web address

c. URL address

12. What makes managing information systems a difficult task? a) They have strategic value to the organization. b) The organization relies heavily on them. c) They are very expensive to buy or create. d) All of these are reasons IS management is difficult.

d) All of these are reasons IS management is difficult.

Which of the following is not an example of the growing initiative called green IT? a) Designing an IT infrastructure to support sustainability. b) Building systems that monitor carbon throughout the organization. c) Asking vendors about compliance on environmental standards. d) Building computer applications that use less energy e) Designing energy-efficient data centers.

d) Building computer applications that use less energy

Which of the following statements is false? a) Competitive advantage is based on some measurement such as cost, quality, or speed. b) Competitive advantage enables a company to function effectively within a market. c) Competitive advantage leads to higher-than-average profits. d) Competitive advantage requires the use of technology. e) Competitive advantage applies to companies of all sizes.

d) Competitive advantage requires the use of technology.

All of the following are strategies for competitive advantage except: a) Differentiation. b) Innovation. c) Operational effectiveness. d) Customer leadership.

d) Customer leadership.

50. Which of the following statements is false? a) IT ultimately decreases the number of managers and experts. b) IT makes managers more productive. c) IT increases the number of employees who can report to a single manager. d) IT reduces stress by giving managers more time to make decisions. e) IT decreases the number of promotional opportunities.

d) IT reduces stress by giving managers more time to make decisions.

22. Which of the following statements concerning the management of information resources is not true? a) They have an enormous strategic value within an organization and therefore are relied on. b) Information systems are expensive to acquire, operate, and maintain. c) Computers are decentralized throughout the organization, which makes it harder to manage. d) Managing mainframes has become more difficult. e) Managing information resources is divided between the MIS department and end users.

d) Managing mainframes has become more difficult.

_____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services. a) Support, primary b) Human resource management, inbound logistics c) Procurement, operations d) Primary, support e) Accounting, outbound logistics

d) Primary, support

Porter's _____ help(s) companies identify general strategies, whereas his _____ help(s) to identify specific activities where companies can use the strategies for greatest impact. a) value chain model, competitive forces model b) primary activities, support activities c) competitive forces model, primary activities d) competitive forces model, value chain model e) value chain model, support activities

d) competitive forces model, value chain model

28. A listing of all courses offered at your university would be considered _____, whereas a listing of all courses required in your major would be considered _____. a) information, data b) knowledge, information c) information, knowledge d) data, information e) data, knowledge

d) data, information

The Bodymetrics body scanner is best characterized as an example of: a) mass production. b) customer focus. c) real-time customer input. d) mass customization. e) continuous improvement.

d) mass customization.

Which strategy for competitive advantage involves improving the manner in which an organization executes its internal business processes? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

d) operational effectiveness

New technologies can produce new products very _____, which _____ the threat from substitute products. a) slowly, decreases b) slowly, increases c) slowly, does not affect d) quickly, increases e) quickly, does not affect

d) quickly, increases

Information-based industries are most susceptible to which one of Porter's five forces? a) threat of entry of new competitors b) bargaining power of suppliers c) bargaining power of customers d) threat of substitute products e) rivalry among existing firms in an industry

d) threat of substitute products

2. A torrent is a. An insulated copper wire used to carry high-speed data traffic and television signals. b. A series of continuous waves that transmit information by altering their amplitudes and frequencies. c. A communications medium consisting of thousands of very thin filaments of glass fibers that transmit data via light pulses. d. A tiny piece of data that facilitates file sharing by many users.

d. A tiny piece of data that facilitates file sharing by many users.

23. The part of a network that handles the major traffic is the ________. a. Front end b. Network interface c. Multiplexer d. Backbone e. Front end processor

d. Backbone

42. _____ portals coordinate content within relatively narrow organizational and partners' communities. a. Publishing b. Personal c. Affinity d. Corporate e. Commercial

d. Corporate

16. Which of the following is not a communications channel? a. Fiber-optic cable b. Satellite transmission c. Twisted-pair wire d. Integrated circuits e. Cellular radio

d. Integrated circuits

30. A(n. _____ is a network designed to serve the internal informational needs of a single organization. a. Global network b. Extranet c. Internet d. Intranet e. World Wide Web

d. Intranet

37. Consider this domain name, www.business.gsu.edu. The "business" is the ________. a. Top-level domain b. Name of the organization c. URL d. Name of the specific server e. Address of the Webmaster

d. Name of the specific server

6. For companies like Netflix that deliver on-demand entertainment over the Internet, the FCC's 2010 rules concerning network neutrality a. will force them out of business because they have to use wireline-based broadband providers. b. will not be followed because Americans will not tolerate limits on the amount of data they can upload and download. c. Both are true. d. Neither is true.

d. Neither is true.

17. Which of the following is not a characteristic of twisted-pair wire? a. Inexpensive b. Easy to work with c. Subject to interference from other electrical sources d. Secure transmissions

d. Secure transmissions

47. Skype is an example of _______. a. Teleconference b. Telepresence c. Plain old telephone service d. Voice over IP e. Videoconference

d. Voice over IP

Which of the following is not a cause of inadequate alignment between IT and business? a) A lack of communication b) Different objectives c) Not understanding each group's expertise d) Lack of IT knowledge on the part of the business executives e) Lack of funds

e) Lack of funds

20. Which of the following is not a benefit of being an informed user of IT? a) Understanding what is "behind" applications you use in your organization. b) Providing input to enhance your organization's applications c) Helping to select new applications d) Keeping abreast of new technologies e) Working in the IT side of the organization.

e) Working in the IT side of the organization.

When Amazon welcomes you by name back to its Web site on your second visit, it is employing which strategy for competitive advantage? a) cost leadership b) differentiation c) innovation d) operational effectiveness e) customer-orientation

e) customer-orientation

The threat of competitors' entering a market is very high in industries that perform a(n) _____ role and in industries where the primary product or service is _____. a) intermediation, physical b) broker, physical c) sales, financial d) financial, digital e) intermediation, digital

e) intermediation, digital

The costs of delivering products in the _____ channel are much higher than delivering products in the _____ channel. a) e-commerce, digital b) digital, e-commerce c) digital, physical d) physical, financial e) physical, digital

e) physical, digital

The visibility of Internet applications on the Web makes proprietary systems more difficult to keep secret. This is an example of which of Porter's five forces? a) threat of entry of new competitors b) bargaining power of suppliers c) bargaining power of customers d) threat of substitute products e) rivalry among existing firms in an industry

e) rivalry among existing firms in an industry

43. Many organizations have implemented corporate portals for which of the following reasons? a. To cut costs b. To free up time for busy managers c. To improve profitability d. To offer customers self-service opportunities e. All of the above

e. All of the above

51. The benefits of e-learning include which of the following? a. Increased content retention b. Current, high-quality content c. Consistency d. Flexibility e. All of the above

e. All of the above

7. _____ refers to the range of frequencies available in any communications channel. a. Protocol b. Broadband c. Capacity d. Narrowband e. Bandwidth

e. Bandwidth

40. _____ portals offer content for diverse communities and are intended for broad audiences. a. Industrywide b. Personal c. Affinity d. Corporate e. Commercial

e. Commercial

33. _____ are Internet access points that are located in public places, such as libraries and airports. a. Clients b. Servers c. Internet access computers d. Network computer e. Internet kiosks

e. Internet kiosks

39. Which of the following statements about publication of material in foreign languages is not correct? a. It is a competitive necessity. b. It must be accurate. c. It is expensive. d. Content must be localized to the needs of people in local markets. e. It is not yet a major consideration for most companies.

e. It is not yet a major consideration for most companies.

28. BitTorrent uses a process called _____, which eliminates file-sharing bottlenecks by having everyone share little pieces of a file at the same time. a. Leeching b. Collaboration c. Packet switching d. Torrents e. Swarming

e. Swarming