IS 3003 FINAL

Finding out why orders are not being filled on time at a distribution center is what kind of decision scenario? A) Semi-structured B) High-velocity C) Unstructured D) Procedural E) Operational

A) Semi-structured

Which phase of decision making finds or recognizes a problem? A) Design B) Intelligence C) Choice D) Implementation E) Definition

B) Intelligence

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semi-structured. E) low-level.

B) unstructured.

Which types of decisions are more prevalent at lower organizational levels? A) Procedural decisions B) Unstructured decisions C) Structured decisions D) Semi-structured decisions E) Operational decisions

C) Structured decisions

Which of the following is a specialist who elicits information and expertise from other professionals and translates it into a set of rules or frames for an expert system? A) Knowledge translator B) Knowledge analyst C) Knowledge specialist D) Knowledge engineer E) Expert analyst

D) Knowledge engineer

GDSS are designed to: A) allow meeting attendees to share their thoughts in real time with their peers. B) manage knowledge using a global perspective. C) enable collaboration among geographically dispersed participants. D) enable executives to easily supervise senior management meetings. E) implement structured methods for organizing and evaluating ideas.

E) implement structured methods for organizing and evaluating ideas.

Deciding whether to introduce a new product line is an example of a(n): A) semi-structured decision. B) procedural decision. C) nonprocedural decision. D) operational decision. E) unstructured decision.

E) unstructured decision.

Operational management typically makes which type of decisions? A) Semi-structured B) Documented C) Structured D) Procedural E) Low-level

C) Structured

The strategy used to search through the rule base in an expert system defines: A) an AI shell B) fuzzy logic C) CASE D) an inference engine E) a genetic algorithm

D) an inference engine

________ is a management methodology that translates a firm's goals into operational targets. A) BPM B) KPI C) Balanced scorecard D) OLAP E) GDSS

A) BPM

Which of the following is a typical middle management decision? A) How much of our product is selling in lower-income markets? B) Should we close a factory? C) Should we introduce our product to overseas markets? D) Should we discontinue this product? E) Which product is selling the best in overseas markets?

A) How much of our product is selling in lower-income markets?

What is the name of a decision support tool that asks what-if questions repeatedly to predict outcomes in a variety of situations? A) Key performance indicators B) Predictive analytics C) Ad hoc query D) Sensitivity analysis E) Pivot table

D) Sensitivity analysis

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use: A) CAD systems. B) genetic algorithms. C) fuzzy logic systems. D) intelligent agents. E) neural networks.

D) intelligent agents.

A knowledge-intensive computer program that captures the expertise of a human in limited domains of knowledge describes: A) a neural network B) a decision support system C) fuzzy logic D) a genetic algorithm E) an expert system

E) an expert system

What kind of decision making tool could help you develop a recommended system for your firm's website which has 50,000 visitors a month? A) Big data analytics B) Sensitivity analysis C) Goal seeking D) Forecasting E) Simulation

A) Big data analytics

Which is the first step in developing a new information system? A) Defining the problem B) Gathering information requirements C) Programming D) Developing alternative solutions E) Feasibility study

A) Defining the problem

Artificial intelligence systems: A) Do not exhibit the same level of intelligence as human beings B) Can solve all problems intelligently C) Substitute for experts D) Can come up with new and novel solutions to problems E) Can develop associations and use metaphors and analogies

A) Do not exhibit the same level of intelligence as human beings

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect? A) Due process B) Justice C) Fairness D) Coherence E) Accuracy

A) Due process

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) GSS D) TPS E) MIS

A) GIS

Which of the following is not an element of the business intelligence environment? A) User interface B) Executive users C) Platform D) Business analytics toolset E) Production reports

B) Executive users

Google's ability to recognize the meaning and intent behind user queries rather than merely matching keywords is based on which of the following? A) Expert systems B) Machine learning C) DSS D) Neural networks E) Parameterized reports

B) Machine learning

________ are designed to have a generalized capability to learn. A) Knowledge-based systems B) Neural networks C) Fuzzy logic systems D) Expert systems E) Genetic algorithms

B) Neural networks

A KPI is: A) an industry standard for measuring performance along a given dimension. B) a measure proposed by senior management. C) an alternative to the balanced scorecard method. D) an analytic technique for measuring financial performance. E) a measurement of knowledge performance.

B) a measure proposed by senior management.

Which of the following statements about neural networks is not true? A) Neural network applications are used to address problems of control and optimization. B) Neural networks are being used to help detect credit card fraud. C) Neural networks are being used to screen patients for coronary artery disease. D) Neural networks are best used as a substitute for human decision makers. E) Neural networks are being used to predict the performance of equities.

D) Neural networks are best used as a substitute for human decision makers.

Which of the following is an example of a high-velocity automated decision process? A) Strategic decision making B) Operational decision making C) Credit granting decisions D) Providing online search results E) Discovering and identifying the nature of a decision problem

D) Providing online search results

Technologies that uniquely and directly address the organizational learning and knowledge management tasks include: A) enterprise systems, external and internal networks, databases, datamining, and communication-based applications B) just office systems and knowledge work systems C) just external and internal networks and databases D) office systems, knowledge work systems (KWS), group collaboration systems, and AI applications E) just group collaboration systems and AI applications F) all the above

D) office systems, knowledge work systems (KWS), group collaboration systems, and AI applications

Knowledge workers need: A) powerful graphics B) communications and document management tools C) a user-friendly interface D) analytical tools E) all the above

E) all the above

________ provides a model for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) A feasibility study B) An information requirements analysis C) A systems design D) An alternative selection process E) A testing plan

C) A systems design

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program? A) Parameterized reports B) Prescriptive analytics C) Ad hoc queries D) Production reports E) Predictive analytics

C) Ad hoc queries

The business intelligence environment includes all of the following except: A) data from the business environment. B) cloud-based storage. C) BI infrastructure. D) business analytics. E) delivery platform.

C) BI infrastructure.

All of the following are intelligent agents that are able to respond to human voice commands with useful information in voice or written form except: A) Apple's Siri. B) Microsoft's Cortana. C) Facebook's DeepFace. D) Amazon's Alexa. E) Google Now.

C) Facebook's DeepFace.

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties? A) Due process B) Justice C) Fairness D) Coherence E) Accuracy

C) Fairness

Which is the last step in developing a new information system? A) Training and documentation B) Conversion C) Maintenance D) Change management E) Implementing the system

C) Maintenance

Interactive graphics software and hardware that create computergenerated simulations which provide sensations that emulate real worldactivities describes: A) VRML (Virtual Reality Modelling language) B) Fuzzy neural networks C) Virtual reality systems D) Genetic algorithms E) Pilot programs

C) Virtual reality systems

Genetic algorithms: A) represent knowledge as groups of characteristics. B) are software programs that work in the background to carry out specific, repetitive tasks. C) develop solutions to particular problems using techniques such as mutation, crossover, and selection. D) "learn" patterns from large quantities of data by sifting through data. E) have a large number of sensing and processing nodes that continuously interact with each other.

C) develop solutions to particular problems using techniques such as mutation, crossover, and selection.

Backward sensitivity analysis software is used for: A) supply chain optimization. B) historical what-if analysis. C) goal seeking. D) reverse forecasting. E) customer analysis.

C) goal seeking.

The entire system-building effort begins with and is driven by: A) senior managers. B) the CIO. C) information requirements. D) end-user users E) the project management team

C) information requirements.

Expert systems: A) solve problems too difficult for human experts. B) are based on DO WHILE rules. C) use rules based on human expertise. D) share characteristics with mainframe computing. E) are a type of machine based intelligence.

C) use rules based on human expertise.

Which of the following is a key problem in managing knowledge? A) Sharing knowledge B) Storing knowledge C) Distributing knowledge D) Locating knowledge E) Classifying knowledge

E) Classifying knowledge

Which process develops a detailed description of the functions that a new information system must perform? A) Feasibility study B) Systems design C) Test plan development D) PERT chart E) Requirements analysis

E) Requirements analysis

Major knowledge work applications include: A) Investment workstations, computer-aided design systems, and intelligent agents B) Document imaging systems C) Virtual reality systems, investment workstations, and intelligent agents D) Virtual reality systems, intelligent agents, and investment workstations E) Computer-aided design systems, virtual reality systems, and investment workstations

E) Computer-aided design systems, virtual reality systems, and investment workstations