IS 3310
Which of the following is an example of a business using information systems to create new products and services? -Walmart's Retail Link's system -Apple's creation of the iPad -JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced -The Mandarin Oriental's use of computers to keep track of guests' preferences -Verizon's web-based digital dashboard providing real-time company information for managers
Apple's creation of the iPad
Which of the following statements about BPR is not true? BPR is the easiest type of BPM to implement. BPR can lead to dramatic gains in productivity and efficiency. BPR can result in a paradigm shift. BPR typically involves radical change. Amazon is an example of BPR.
BPR is the easiest type of BPM to implement.
How are information systems used at the industry level to achieve strategic advantage? -By raising the bargaining power of suppliers -By encouraging the entry of new competitors -By enabling companies to develop customer intimacy -By building industry-wide, IT-supported consortia and symposia -By enforcing standards that reduce the differences between competitors
By building industry-wide, IT-supported consortia and symposia
As discussed in the chapter opening case, the San Francisco Giants are taking advantage of wireless technology to do which of the following? -Enhance fan experience -Perform data analysis -Implement dynamic ticket pricing -Improve decision making -Achieve operational excellence
Enhance fan experience
Which of the following would not be considered part of the implementation phase of problem solving? -Purchasing hardware for an information systems solution -Change management -Training an employee on new systems software -Determining the attitude of employees about the solution. -Evaluating a selection of software packages for implementing a new business process
Evaluating a selection of software packages for implementing a new business process
which of the following would not be considered part of the implementation phase of problem solving? -Determining the attitude of employees about the solution. -Purchasing hardware for an information systems solution -Evaluating a selection of software packages for implementing a new business process -Training an employee on new systems software -Change management
Evaluating a selection of software packages for implementing a new business process
________ typically develop a single information system, usually at the home base, and then replicate it around the world. -Transnational firms -Franchisers -Domestic exporters -Virtual companies -Multinational firms
Franchisers
Which of the following Google tools allows people to engage in group video chat? -Google Docs -Google Apps for Business -Google Circles -Google Hangouts -Google Drive
Google Hangouts
Which of the following is the first step in BPM? -Identify processes for change. -Identify synergies. -Improve design quality and precision. -Reduce cycle time and simplify the production process. -Extend the value chain.
Identify processes for change.
What is the first step you should take in managing data for a firm? Answers: -Identify the data needed to run the business. -Cleanse the data before importing it to any database. -Remove redundancy. -Normalize the data before importing to a database. -Audit your data quality.
Identify the data needed to run the business.
Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? -Management information systems -Information systems architecture -Information systems literacy -Computer information systems -Information technology infrastructure
Management information systems
________ is the ability to offer individually tailored products or services using the same production resources as bulk production. -Demand customization -CAD -Mass customization -Size customization -Personalization
Mass customization
In 2015, what percent of Internet users will access the web through mobile devices? -Around 25 percent -More than 75 percent -50 percent -More than 60 percent -Less than 15 percent
More than 60 percent
Which of the following can typically access a company's intranet? -The general public -The firm's employees -The firm's customers -The firm's outside contractors -The firm's suppliers
The firm's employees
Which of the following is not a true statement about value webs? -Value webs involve a collection of independent firms that use information technology to coordinate their value chains. -Value webs are inflexible and cannot adapt quickly to changes in supply and demand. -Value webs operate in a less linear fashion than traditional value chains.. -Value webs involve highly synchronized industry value chains. -Value webs are more customer-driven than traditional value chains.
Value webs are inflexible and cannot adapt quickly to changes in supply and demand.
Telepresence is an example of which of the following? -Social business -Virtual meeting -Business intelligence -Mobile digital platform -IoT
Virtual meeting
Which of the following would you use to find patterns in user interaction data recorded by web servers? Answers: -Web usage mining -Web protocol mining -Web content mining -Web structure mining -Web server mining
Web usage mining
What is the foundation technology for web services? Answers: -UDDI -HTML -XML -Java -SOAP
XML
A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business. -TPS -automatic reporting system -MIS -enterprise system -DSS
enterprise system
All of the following describe the effects of globalization except: -significant decreases in operating costs. -replication of business models in multiple countries. -reduction of labor costs through outsourcing. -ability to find low-cost suppliers. -increases in transaction costs.
increases in transaction costs.
Producing a bill of materials is a responsibility of the ________ function. -manufacturing and production -finance and accounting -technology -sales and marketing -human resources
manufacturing and production
The average number of baseball tickets sold at a particular price is an example of: -input. -raw data. -output. -meaningful information. -feedback.
meaningful information
A firm can exercise greater control over its suppliers by having: -fewer suppliers. -more suppliers. -only a single supplier. -global suppliers. -local suppliers.
more suppliers
The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. -transnational -franchise -multinational -domestic exporter -virtual company
multinational
In clustering, a data mining tool will find: Answers: -forecasts for future events. -related predictions from existing values. -several events grouped by time. -new groupings within data. -new associations.
new groupings within data.
inadequate database capacity is an example of the ________ dimension of business problems. -organizational -technology -cultural -management -people
technology
The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as: -inelasticity. -virtual economics. -the law of diminishing returns. -the point of no return. -supply and demand.
the law of diminishing returns
Data management technology consists of: -the software governing the organization of data on physical storage media. -the hardware and software used to transfer data. -the universally accepted standards for storing data. -the physical hardware and media used by an organization for storing data. -the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
the software governing the organization of data on physical storage media.
________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. -An extranet -Email -HTML -FTP -The World Wide Web
the world wide web
A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n): -decision support system. -business intelligence system. -management-level system. -transaction processing system. -executive support system.
transaction processing system.
The three principal levels of hierarchies within a business organization are: -senior management, knowledge workers, and service workers. -senior management, operational management, and data workers. -senior management, data workers, and operational -management. -senior management, operational management, and workers. -senior management, middle management, and operational management.
-senior management, middle management, and operational management.
An example of raw data from an automobile manufacturer would be: -an average of 130 Subarus sold daily in New York in 2015. -1,300 Subaru Outbacks sold during the first quarter 2015 in New York. -annual sales of Subaru Outbacks increased 4.5 percent. -1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000. -an average sale price of $26,000 for all Subaru Outbacks sold during January 2015 in Mount Kisco, New York.
1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000.
The world's data centers use as much energy as the output of ________ nuclear power plants, which is about ________ percent of all the energy use in the world. Answers: -100; 25 -30; 1.5 -20; 2.5 -50; 10 -10; 1
30; 1.5
Which of the following illustrates the use of information systems to focus on market niche? -A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy -A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers -A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules -A grocery store chain's use of information systems to produce products and services at a lower price than competitors -An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability
A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy
Which of the following illustrates the use of information systems to achieve product differentiation? -A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy -A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers -A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules -A grocery store chain's use of information systems to produce products and services at a lower price than competitors -A hotel chain's use of information systems to analyze detailed data on guests to determine each guest's profitability
A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers
You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs? -An extranet with KMS capabilities -A TPS with KMS capabilities -A wiki -A telepresence system -A virtual world
An extranet with KMS capabilities
How are information systems used at the industry level to achieve strategic advantage? -By enabling companies to develop customer intimacy -By enforcing standards that reduce the differences between competitors -By raising the bargaining power of suppliers -By building industry-wide, IT-supported consortia and symposia -By encouraging the entry of new competitors
By building industry-wide, IT-supported consortia and symposia
The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems? -Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. -Culture is one element that can be radically changed, not always for the better, by new information systems. -Culture affects how information system solutions are implemented and used. -Culture is the basis for organizational politics. -Culture is the driving force behind decision making and innovation.
Culture affects how information system solutions are implemented and used.
Which of the following allows users to add, change, delete, or retrieve data in a database? Answers: -Data dictionary -Query wizard tool -Report generation tools -Data manipulation language -Attribute generation
Data manipulation language
Which of the following statements about data warehouses is not true? Answers: -Data warehouses make data available for anyone to access as needed. -Data warehouse systems provide a range of ad hoc and standardized query tools, analytical tools, and graphical reporting facilities. -They store supply data to be used across the enterprise for management analysis and decision making. -Data warehouse systems provide easy-to-use tools for managers to easily update data. -They may include data from website transactions.
Data warehouse systems provide easy-to-use tools for managers to easily update data.
Which of the following is not one of the practices added in 2010 by the FTC to its framework for privacy? -Firms should limit the length of time that any personal data is stored to six months or less. -Firms should build products and services that protect privacy. -Firms should adopt privacy by design. -Firms should increase the transparency of their data collection. -Firms should require consumer consent and provide clear options to opt out of data collection.
Firms should limit the length of time that any personal data is stored to six months or less.
Which of the following statements about network economics is not true? -Information technology can be strategically useful from a network economics perspective. -From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. -In network economics, the marginal cost of adding new members to the network is higher than the marginal gain. -eBay is an example of a business model that is based on the principle of network economics. -The law of diminishing returns does not always apply to every situation.
In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.
Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States? -Software as a web service -Internet telephony -TQM -Cellular networks -The World Wide Web
Internet telephony
As discussed in the chapter case, what is the primary reason why Spacebook failed? -It was designed and developed without taking the organization's culture into consideration. -It was too expensive to implement. -Its user interface was confusing. -It was riddled with technical issues. -It did not include enough collaboration tools.
It was designed and developed without taking the organization's culture into consideration.
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an: -TPS. -Correct MIS. -KMS. -ESS. -CRM system
MIS
Cisco's WebEx is an example of which of the following types of collaboration tools? -Team room -Blog -Online meeting -Wiki -Group calendar
Online meeting
The NAI is an industry association formed to help with which of the following? -Copyright protection -Patent protection -Trade secret protection -Trademark protection -Online privacy issues
Online privacy issues
Which of the following is an interorganizational business process? -Creating financial statements -Hiring an employee -Ordering raw materials -Checking product quality -Identifying a customer
Ordering raw materials
Legal compliance is an example of the ________ dimension of business problems. -people -organizational -cultural --management -technology
PEOPLE
In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n): Answers: -TCO. -capacity plan. -API. -SLA. -SOA.
SLA
Which of the following is the most prominent data manipulation language today? Answers: -Access -Crystal Reports -DB2 -Hadoop -SQL
SQL
Which of the following industries has the lowest barrier to entry? -Small retailer -Airline --Solar energy -Computer chip -Automotive
Small retailer
________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location. -Telepresence -Mind mapping -Virtual world -Screen sharing -Virtual reality
Telepresence
According to the chapter case, the Nike+ ecosystem is part of which of the following larger phenomena? -The Internet of Things -CAD -3-D printing -TQM -BPR
The Internet of Things
________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. -Email -FTP -An extranet -The World Wide Web -HTML
The World Wide Web
As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system? -Promoting the company strategy of low-cost, superior service -The specification of procedures for identifying packages with sender and recipient information -Monitoring service levels -Routing software that creates the most efficient delivery route for each driver -The use of handheld computers and networks for managing package delivery
The specification of procedures for identifying packages with sender and recipient information
Which of the following is not an advantage for new companies entering the marketplace? They can establish new relationships with suppliers. They can often hire younger, less expensive workers. They are more highly motivated. They are not locked into an existing brand image. They can implement new systems and equipment
They can establish new relationships with suppliers.
Which of the following is an example of a legacy system? Answers: -MDM software -Quantum computing system -Web services running on a cloud computing platform -Scalable grid computing system -Transaction processing system running on a mainframe
Transaction processing system running on a mainframe
Which of the following statements about 3-D printing is not true? -3-D printing is also known as additive manufacturing. -3-D printing can create objects from plastic, metal, or composite materials. -3-D printing is often used to fashion items for small production runs. -CAD systems supply data for 3-D printing. -Unlike traditional techniques, 3-D printing results in some wasted material.
Unlike traditional techniques, 3-D printing results in some wasted material.
Telepresence is an example of which of the following? -Business intelligence -IoT -Virtual meeting -Mobile digital platform -Social business
Virtual meeting
The introduction of new information technology has: -a ripple effect, raising new ethical, social, and political issues. -no impact. -a waterfall effect in raising ever more complex ethical issues. -a dampening effect on the discourse of business ethics. -a beneficial effect for society as a whole, while raising dilemmas for consumers.
a ripple effect, raising new ethical, social, and political issues.
The most successful solutions or methods for achieving a business objective are called: -value webs -core processes. -best processes. -best practices. -benchmarks.
best practices.
the enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: -big data. -business intelligence. -cloud computing. -IoT. -the mobile digital platform.
big data
Which of the following is considered to be the fastest growing form of computing? Answers: -Nanocomputing -Wearable computing -Cloud computing -Enterprise computing -Green computing
cloud computing
The main challenge coming to Microsoft's Office software suite will be: -Apple's iWork. -open-source, Linux-based suites such as OpenOffice. -mobile software. -cloud-based productivity software such as Google Docs and Google Apps. -in-house, custom software created using open-source web services.
cloud-based productivity software such as Google Docs and Google Apps.
The project operation: Answers: -combines relational tables to provide the user with more information than is otherwise available. -stores definitions of data elements. -organizes elements into segments. -creates a subset consisting of columns in a table. -identifies the table from which the columns will be selected.
creates a subset consisting of columns in a table.
The confusion created by ________ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources. Answers: -batch processing -data freedom -data redundancy -data independence -online processing
data redundancy
A(n) ________ is a dedicated computer in a client/server environment that hosts a DBMS. Answers: -client server -database server -application server -web server -online server
database server
In a ________ system configuration, separate information systems are designed and managed by each foreign unit. -centralized -networked -decentralized -duplicated -virtual
decentralized
In a ________ system configuration, separate information systems are designed and managed by each foreign unit. -networked -centralized -decentralized -virtual -duplicated
decentralized
All of the following can be considered managerial responsibilities except: -allocating human resources to coordinate the work to be done. -creating new products and services. -setting strategy for responding to business challenges in the environment. -designing new information systems. -making action plans to solve organizational problems.
designing new information systems
Data mining is more ________ than OLAP. Answers: -query oriented -multidimensional -discovery driven -streamlined -data-focused
discovery driven
DBMS typically include report-generating tools in order to: Answers: -display data in tables. -display data in graphs. -perform predictive analysis. -retrieve and display data. -display data in an easier-to-read-format.
display data in an easier-to-read-format.
Caterpillar Corporation is example of which of the following? -Domestic exporter -Virtual company -Transnational -Franchiser -Multinational
domestic exporter
The practice in law-governed societies in which laws are known and understood, and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called: -responsibility. -due process. -accountability. -liability. -the courts of appeal.
due process.
________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations. -Networked -Decentralized -Duplicated -Virtual -Transnational
duplicated
The six important business objectives of information system investment include all of the following except: -survival. -new products. -competitive advantage. -employee morale. -improved decision making.
employee morale
The six important business objectives of information system investment include all of the following except: -improved decision making. -survival. -competitive advantage. -new products. -employee morale.
employee morale.
An information system can enhance core competencies by: -allowing operational employees to interact with management. -encouraging the sharing of knowledge across business units. -providing better reporting facilities. -creating educational opportunities for management. -synchronizing the value chains of business partners with an industry.
encouraging the sharing of knowledge across business units.
Which of the following is not one of the competitive forces in Porter's model? -Suppliers -Technology -Other competitors -Customers -External environment
external environment
Which of the following types of systems could be used to enable different firms to work collaboratively on a product? -DSS -KMS -Intranet -Extranet -CRM
extranet
All of the following are examples of environmental actors in an information system except: -feedback. -customers. -competitors. -stockholders. -regulatory agencies.
feedback
Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: -competitive advantage. -a new product. -improved decision making. -supplier intimacy. -improved flexibility.
improved decision making.
What type of device gathers data and converts them into electronic form for use by the computer? Answers: -Optical storage -SAN -Magnetic storage -Output device -Input device
input device
An information system can enable a company to focus on a market niche through: -tailoring products to the client. -complex trend forecasting. -intensive product trend analysis. -intensive customer data analysis. -tightening linkages with suppliers.
intensive customer data analysis.
Engineers and scientists are examples of: -knowledge workers. -operational management. -middle management. -senior management. -production workers.
knowledge workers.
The Internet raises the bargaining power of customers most effectively by: -creating new opportunities for building loyal customer bases. -reducing barriers to entry. -making information available to everyone. -lowering transaction costs. -making more products available.
making information available to everyone.
A DBMS makes the: Answers: -physical database available for different logical views. -relational database available for different physical views. -physical database available for different relational views. -relational database available for different analytical views. -logical database available for different analytical views.
physical database available for different logical views
MySQL is a: Answers: -popular open-source DBMS. -DBMS for desktop systems. -DBMS for mobile devices. -programming language. -mainframe relational DBMS.
popular open-source DBMS.
Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. -marketing managers -operations managers -senior managers -accounting managers -knowledge workers
senior managers
Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. -operations managers -accounting managers -knowledge workers -marketing managers -senior managers
senior managers
Translating software to different languages is commonly referred to as: Answers: -outsourcing. -open sourcing. -scaling. -service-oriented architecture. -software localization.
software localization.
Microsoft Excel is an example of: Answers: -word processing software. -presentation graphics software. -presentation graphics. -data management software. -spreadsheet software.
spreadsheet software.
Key forces in a business's immediate environment include: -global events. -stockholders. -technological innovations. -politic conditions. -economic conditions.
stockholders
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? -Operational excellence -Survival -Customer intimacy -Competitive advantage -Improved decision making
survival
When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created. -synergies -value chains -core competencies -value webs -benchmarks
synergies
In a relational database, a record is also called a(n): Answers: -table. -entity. -field. -key field. -tuple.
tuple
A client computer networked to a server computer, with processing split between the two types of machines, is called a(n) ________ architecture. Answers: -multitiered client/server -grid --on-demand -two-tiered client/server -service-oriented
two-tiered client/server
Customer definitions of the quality of a product include all of the following except: -uniformity of the product. -accuracy of the advertising with respect to the product. -ease of use of the product. -customer support for the product. -durability and safety of the product.
uniformity of the product
A one-to-many relationship between two entities is symbolized in a diagram by a line that ends: Answers: -in one short mark. -with a crow's foot. -with a crow's foot preceded by a short mark. -in three short marks. -in two short marks.
with a crow's foot preceded by a short mark.
