ISDS 3115 Carolyn Borne Chapter 1

Which of the following is an example of competing on the basis of differentiation?

A firm offers more reliable products than its competitors do.

Which of these is NOT one of the basic functions of the management​ process? A.inspecting B.leading C.staffing D.controlling

A. Inspecting

Which of the following is NOT one of the factors that fosters specialization and worldwide supply​ chains? A.marketing B.cheaper transportation C.instant communication D.specialized expert knowledge

A. Marketing

Which of the following does NOT contribute to​ OM? A.unsystematic processing of data B.information technology C.innovations from physical sciences D.other disciplines including industrial​ engineering, statistics,​ management, and economics

A. Unsystematic processing of data

Cost cutting in international operations can take place because of: A. lower indirect costs. B. lower taxes and tariffs. C. lower wage scales. D. less stringent regulations.

ALl of the above

The father of scientific management is A.Eli Whitney. B.Frederick W. Taylor. C.Henry L. Gantt. D.Henry Ford.

B. Frederick W. Taylor

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A.design of goods and services B.process and capacity design C.managing quality D.human resources and job design

B. Process and capacity design

Which of these statements accurately captures a current trend in​ operations? A.There is increased focus on local market and local competition. B.Rapid product development. C.Jobs are increasingly specialized as workers focus on basic assembly tasks. D.Mass production at the expense of product variety.

B. Rapid Product development

Competition in the 21st century is no longer between​ companies; it is between A.technologies. B.supply chains. C.individuals. D.countries.

B. Supply Chains

Which of the following trends is NOT part of the exciting OM challenges currently facing operations​ managers? A.sustainability B.rapid product development C.local focus D.supply chain partnering

C. Local focus

Which of the following is the best example of a pure service?

Counseling : The end product is intangible

The person who introduced​ standardized, interchangeable parts was A.Frederick W. Taylor. B.W. Edwards Deming. C.Henry Ford. D.Eli Whitney.

D. Eli Whitney

Which of these is NOT one of the 10 strategic OM​ decisions? A.managing quality B.scheduling C.layout strategies D.marketing

D. Marketing

A global network of organizations and activities that supply a firm with goods and services is referred to as A.operations management. B.production. C.business functions. D.a supply chain.

D. Supply Chain

In​ general, the supply chain starts with A.a distributor. B.research and development. C.final customers at the retail store. D.the provider of basic raw materials.

D. The provider of basic raw materials

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A.Henry Ford. B.Eli Whitney. C.Walter Shewhart. D.W. Edwards Deming.

D. W. Edwards Deming

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level? A.Inventory hides quality issues. B.Inventory requires financial resources. C.Inventory constrains response to​ ever-shorter product life cycles. D.Inventory provides safety against​ higher-than expected demand.

D.Inventory provides safety against​ higher-than expected demand.

What is the goal for mass​ customization? A.The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. B.The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. C.The goal is to enrich jobs and move more decision making to the individual contributor. D.The goal is to produce customized​ products, whenever and wherever needed.

D.The goal is to produce customized​ products, whenever and wherever needed.

Which of the following has progressed the FURTHEST in the product life cycle?

Drive through restaurants

Which of the following are the functions of all organizations?

Marketing Finance/Accounting Production/Operations

Which of the following attributes is most typical of a service?

Production and consumption occur simultaneously

T/F One reason to globalize is to learn to improve operations.

True

T/F One reason to study operations management is to learn how people organize themselves for productive enterprise.

True