ISM 3004 Exam 1 (UF)

How many US Internet user?

290 Million

How many global internet users?

3.8 Billion

How much of IT project fail?

68%

How much of IT costs occur after initial purchase?

80%

How much of Internet is not from US?

90%

What is a development platform?

A consistent set of tools that let programmers interact with the hardware so they can create apps for us.

What is ERP

A technology strategy that integrates a set of business functions (Fin, HR, etc.) thru tight links form operations to financial records. Modules that can mix and match. Huge code base. Difficult to customize. Very expensive.

Gartner Magic: Vertical Line:

Ability to Execute

Gartner Hype: 3 Dangers Zones

Adopting to early, Giving up too soon, Adopting to late

Standard Copyright

All Rights Reserved

Are business problems solved by application or systems software?

Application

What does API stand for?

Application Programming Interface

CC-BY

Attribution. Everyone can use my content but just give ME credit. You can modify.

What's the solution to half life in tech skills?

Be Agile Learn How to Learn Be Curious Be Creative

Gartner Magic: Niche

Bottom Left, Small market segments. Not very focused, don't execute or innovate well.

Gartner Magic: Visionaires

Bottom Right, Profound vision as well, but they don't execute well. Maybe young, not enough resources.

What is the Business Manager's role in making this process successful?

Business process must be well-defined. Clear statement of goal. Requirments clearly stated. Version control - avoid feature creep. Project Management technique key - communication!!

What is shrink wrap license?

Buying software in a box that is shrink wrapped. There is legal writing that says if you open this shrink wrap you abide by our rules.

Social Media

Can earn free publicity, viral spread.

CIO

Chief Information Officer

CISO

Chief Information Security Officer

CPO

Chief Privacy Officer

CTO

Chief Technology Officer

Click Wrap

Click to agree to download software.

Gallaugher's 3 Key Technology Enables that creates, "golden age of tech entrepreneurship"

Cloud, App Store, Social Media

System Softare

Collection of programs that are needed for the smooth functioning of a computer and its devices. Programs that make a computer function. Low Level.

Gartener Magic: Horizontal Line:

Completeness of Vision

Cons of Distributed Computing?

Complicated and expensive.

What does public domain mean?

Copyright has expired, you can use for free.

What does CRM stand for?

Customer Relationship Management

Sexist Job of the 21st Century

Data Scientist

Beyond the Price Tag

Deployment, training, user support, maintenance/upgrades, administration, indirect costs such as users are learning so productivity is low. Free puppies vs free beer.

What does putting the cart before the horse mean?

Determine your need. Choose your software. Choose your hardware.

Reverse Innovation

Develop your market first in emerging markets, then bring to developed markets.

Disruptor to Music

Digital Music

What is the rule for each layer interaction?

Each layer may only interact with the layer directly above or below them.

What is EULA?

End User License Agreement

What does ERP stand for?

Enterprise Resource Planning

Moderate impact for new techs

Existing processes improved incrementally

Gartner Hype: Vertical Line:

Expectations

What it an FTE license?

Full-Time Equivalent. Based on how many FT hours, versus how many employees. One employee can work 40, and 4 can work 10 hours a week.

Application Software

Helps you accomplish a task. Programs that do the REAL work.

Gartner Magic Quadrant

How do choose the best software, etc.

What is API?

How layers, systems talk to each other. A standard set of rules by which one program can talk to another program. First: web server, then talks to an app server, who then talks to the DATABASE> ALL scalable.

Gartner Hype Circle

Hype has a life cycle, this program helps us understand it.

Gartner Hype: First Phase:

Innovation Trigger

Pros of Distributed computing?

It is very scalable. Data is managed by professionals - secure.

How to use the Magic Quad?

It's your first step of many. Focus on YOUR business needs and goals. Don't be a slave to the chart.

What is the role of the Client?

Job is very simple. Client is an input/output device. Accepts input and displays it.

What is SCM?

Managing the flow of raw materials, process them, and for them to be delivered.

MOOC

Massive Open Online Course

What is a concurrent license?

Multi-User License that limits how many people are using software at the same time. Great for shift workers.

Is Fair Use a right?

NO

Does Perpetual License mean ownership?

NO. It allows you to use, maybe forever, but you can never own it.

Three tests for Fair Use

Nature of the work it is used for. The amount used. Potential damage to the value for owner.

Disruptor to Blockbuster

Netflix

Transformational impact for new techs

New way of doing business.

High impact for new techs

New ways of performing processes

CC-BY-ND

No Derivatives. Cannot modify work whatsoever.

CC-0

No Right, Public Domain.

CC-BY-NC

Non-Commerical. Only non-profits and private citizens can use for free. Business have to pay.

Moore's Law

Number of transistors in a chip will double in 24 months. By Gordon Moore.

Disruptor

Old ways have changed, unable to continue in the normal way.

What is OOTB?

One size fits all product. Alternative is customization.

Disruptor to Higher Education

Online Education

What does OOTB stand for?

Out Of The Box

What does "half-life" mean in tech skills?

Over time, it will become less and less valuable.

Gartner Hype: Second Phase: Coming UP

Peak of Inflated Expectations

Gartner Hype: Fifth Phase: Final

Plateau of Productivy

Top 2 causal factors for IT failure

Poor Business Analysis Poor requirements Specification (IT Failure) - failure to really understand the business or project goals. 60% cost premium when there are theses types of failures.

CC-BY-SA

Share Alike. You can modify but you much share with my original attributes I listed.

Enterprise Application Software

Shared system that an entire org uses on a powerful system. Brings consistency of process, expensive.

Desktop Application Software

Single User Application. Typically installed right on the person's computer system.

Low Impact for new techs

Slight process improvements

Gartner Hype: Fourth Phase: slowly coming back up

Slope of Enlightenment

What is the layer cake metaphor?

Software is architeched in layers. Top: Users, then: Application; then: OS; then Base: Hardware.

Creative Commons Copyright

Some Rights Reserved

Marginal Failure in IT project

Some of things you wanted, but other needs were not met. It works but late and over budget.

What is Fair Use?

Special Limitation: limits copyright but used the context of teaching, new reporting, parody, and critical comment.

What is the role of the Server?

Stores, processes, analyzes the data. does all the work.

What does SCM stand for?

Supply Chain Management

Is Windows 10 a systems or application software?

Systems

Is an anti-virus a systems or application software?

Systems - makes the system productive so apps can run.

Operating Systems

The job of the OS is to be that interface layer between the application and the hardware.

Gartner Hype: Horizontal Line:

Time - life cycle

Three aspects of project failure

Time: Doesn't come on time. Cost Results: Functionality. didn't meet goals

TCO

Total Cost of Ownership

Gartner Hype: Third Phase (coming down)

Trough of Disillusionment

Gartner Magic: Challengers

Upper Left, they do a great job well. Narrow vision, not broad. Do not understand where market is going.

Gartner Magic: Leaders

Upper Right, Have profound vision, powerful, have resouces and can make it happen.

What is CRM?

Usually for marketing, salesforce. Organizing data of customers, conversations, promises, etc. Privacy is crucial. Complexities.

Issues to consider with subscription type software licenses?

What are the terms and renewal? Upgrade/Newer Version - included or not? Bug Fixes Support Exit Clauses Liability

Total Failure of IT Project:

Where you get NOTHING in return.

What are 2 questions to ask about software license?

Who uses? How long?

Others can use copyright if:

Written permission, copyright expired, US Federal Gov works.

What are stock photos?

You buy the right to use certain photos, they have terms.

Cloud

You can rent servers, software, use someone else's IT staff, facilities.

App Stores

Zero-cost distribution WW, immediate access to electronic storefront

What can you not copyright?

an idea

How long does a copyright last?

lifetime plus 70 years, company: 100 year.