ISM 3011 smartbook 1, 2, 3, 5

Select three agile MIS infrastructure components.

- Usability - Scalability - Accessibility

What refers to the varying levels that define what a user can access, view, or perform when operating a system?

Accessibility

______ refers to the varying levels that define what a user can access, view, or perform when operating a system.

Accessibility

______ access is unrestricted access to the entire system.

Administrator

What is unrestricted access to the entire system?

Administrator Access

What are mathematical formulas placed in software that performs an analysis on a data set?

Algorithm

What simulates human thinking and behavior, such as the ability to reason and learn?

Artificial intelligence

What applies to any business that sells its products or services directly to consumers online?

B2C

What is an exact copy of a system's information?

Backup

Select the three generic business strategies Porter identified for entering a new market.

Broad cost leadership Broad differentiation Focused strategy

______ -facing processes are invisible to the external customer but essential to the effective management of the business.

Business

Select two terms representing the next generation of Internet use—a more mature, distinctive communications platform characterized by new qualities such as collaboration sharing, and free.

Business 2.0 Web 2.0

What is a plan that details how a company creates, delivers, and generates revenues?

Business model

What is a standardized set of activities that accomplish a specific task, such as processing a customer's order?

Business process

What attempts to understand and measure the current process and make performance improvements accordingly?

Business process improvement

What is a leadership plan that achieves a specific set of goals or objectives?

Business strategy

What is a segment of a company representing a specific business function?

Business unit

What are invisible to the external customer but essential to the effective management of the business?

Business-facing processes

What protects a specific set of procedures for conducting a particular business activity?

Business-process patent

What applies to businesses buying from and selling to each other over the Internet?

Business-to-business

What applies to customers offering goods and services to each other on the Internet?

C2C

A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously. Managers constantly attempt to optimize static process. Which of the following are examples of static processes? (Choose all that apply)

Calculating taxes Payroll Creating financial statements

Select three examples of goods.

Cars Clothing Groceries

A dynamic process is continuously changing and provides business solutions to ever-changing business operations. As the business and its strategies change, so do the dynamic processes. Which of the following are examples of dynamic processes?? (Choose all that apply)

Changing order levels based on currency rates Managing layoffs of employees Canceling business travel due to extreme weather

What can observe the exact pattern of a consumer's navigation through a site?

Clickstream

______ data can observe the exact pattern of a consumer's navigation through a site.

Clickstream

______ computing stores, manages, and processes data and applications over the Internet rather than on a personal computer or server.

Cloud

What stores, manages, and processes data and applications over the Internet rather than on a personal computer or server?

Cloud computing

What applies to any consumer who sells a product or service to a business on the Internet?

Consumer-to-business

What results in a product or service received by an organization's external customer?

Customer-facing processes

Which of the following are dynamic reports? (Select two)

Daily stock market price report Available inventory report

What is a facility used to house management information systems and associated components, such as telecommunications and storage systems?

Data center

What is the ability for data to be collected, analyzed, and accessible to all users (the average end user)?

Data democratization

What occurs when one business unit is unable to freely communicate with other business units, making it difficult or impossible for organizations to work cross-functionally?

Data silo

______ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Decision

Select the system that models information using OLAP, which provides assistance in evaluating and choosing among different courses of action?

Decision support system

What is the large part of the Internet that is inaccessible to conventional search engines, such as email messages, chat messages, private content on social media sites, and electronic bank statements?

Deep web

Which two terms can be used interchangeably with business unit?

Department Functional area

______ Darwinism implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.

Digital

What implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction?

Digital Darwinism

What is the automation of existing manual and paper-based processes and workflows to a digital format?

Digitization

______ is the automation of existing manual and paper-based processes and workflows to a digital format.

Digitization

-com was the original term for a company operating on the Internet.

Dot

What was the original term for a company operating on the Internet?

Dot-com

What is continuously changing and provides business solutions to ever-changing business operations?

Dynamic process

What includes all activities related to internal and external business operations such as servicing customer accounts, collaborating with partners, and exchanging real-time information?

Ebusiness

______ includes ecommerce along with all activities related to internal and external business operations such as servicing customer accounts, collaborating with partners, and exchanging real-time information.

Ebusiness

What is a plan that details how a company creates, delivers, and generates revenues specifically on the Internet?

Ebusiness model

What is the buying and selling of goods and services over the Internet?

Ecommerce

______ is the buying and selling of goods and services over the Internet.

Ecommerce

What is a sudden, unexpected event requiring immediate action due to potential threat to health and safety, the environment, or property?

Emergency

What ensures a company is ready to respond to an emergency in an organized, timely, and effective manner?

Emergency preparedness

What is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight?

Executive information system

______ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Expert

What are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems?

Expert systems

What is the confirmation or validation of an event or object?

Fact

What occurs when the primary machine recovers and resumes operations, taking over from the secondary server?

Failback

______ occurs when the primary machine recovers and resumes operations, taking over from the secondary server.

Failback

What occurs when a redundant storage server offers an exact replica of the real-time data, and if the primary server crashes, the users are automatically directed to the secondary server or backup server?

Failover

______ occurs when a redundant storage server offers an exact replica of the real-time data, and if the primary server crashes, the users are automatically directed to the secondary server or backup server.

Failover

______ tolerance is the ability for a system to respond to unexpected failures or system crashes as the backup system immediately and automatically takes over with no loss of service.

Fault

What is the ability for a system to respond to unexpected failures or system crashes as the backup system immediately and automatically takes over with no loss of service?

Fault tolerance

______ algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

Genetic

______ are material items or products that customers will buy to satisfy a want or need.

Goods

What refers to the level of detail in the model or the decision-making process?

Granularity

What measures the number of people a firm can communicate with all over the world?

Information reach

What refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information?

Information richness

What is another name for the deep web?

Invisible web

What is a word used in a performing a search?

Keyword

Which of the following are classified as static report types? (Select two)

Last year's sales report Last year's salary report

What includes the plans for how a firm will build, deploy, use, and share its data, processes, and MIS assets?

MIS infrastructure

What is created by a machine without human intervention?

Machine-generated data

What type of data includes satellite images, scientific atmosphere data, and radar data?

Machine-generated unstructured data

What is the primary purpose of data democratization?

Make data accessible to all users

Supports sales by planning, pricing, and promoting goods or services.

Marketing

What is the ability of an organization to tailor its products or services to the customers' specifications?

Mass customization

What is the capture of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?

Online transaction processing (OLTP)

What refers to any software whose source code is made available free for any third party to review and modify?

Open source

Blank______ decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer.

Operational

______ business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Operational

What are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?

Operational business processes

What type of decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer?

Operational decisions

At which level do employees develop, control, and maintain core business activities required to run the day-to-day operations?

Operational level

Manages the process of converting or transforming resources into goods or services.

Operations management

What is a document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information?

Report

A report is a document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information. What are the two common types of reports?

Sales Human resources Accounting

What are two sources of unstructured data?

Satellite images Social media data

What is website software that finds other pages based on keyword matching similar to Google?

Search engine

______ virtualization combines the physical resources, such as servers, processors, and operating systems, from the applications.

Server

What combines the physical resources, such as servers, processors, and operating systems, from the applications?

Server virtualization

What are tasks performed by people that customers will buy to satisfy a want or need?

Services

What delivers electricity using two-way digital technology. It is meant to solve the problem of the world's outdated electrical grid, making it more efficient and reliable by adding the ability to remotely monitor, analyze, and control the transmission of power?

Smart grid

What is a view of data at a particular moment in time?

Snapshot

What refers to websites that rely on user participation and user-contributed content, such as Facebook, YouTube, and Digg?

Social media

Select all of the types of human-generated unstructured data?

Social media data Text messages Email

Which of the following is an application that connects people by matching profile information?

Social network

What is the practice of expanding your business and/or social contacts by constructing a personal network?

Social networking

______ documents are the original transaction record.

Source

What contains instructions written by a programmer specifying the actions to be performed by computer software?

Source code

What is the original transaction record?

Source document

Structured data has a defined length, type, and format and includes numbers, dates, or strings such as Customer Address. Which two sources typically store structured data?

Spreadsheet Relational database

Which type of process uses a constant, systematic approach in an attempt to improve business effectiveness and efficiency continuously?

Static process

What is created once based on data that does not change?

Static report

______ virtualization combines multiple network storage devices so they appear to be a single storage device.

Storage

What combines multiple network storage devices so they appear to be a single storage device?

Storage virtualization

Core competencies, market leaders, cost advantages

Strengths

What has a defined length, type, and format and includes numbers, dates, or strings such as Customer Address?

Structured data

What is a collection of parts that link to achieve a common purpose?

System

True or false: Big data is a collection of large, complex data sets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools.

T

Select the group of items that can be determined using information.

The best-selling product, best customer, and worst-selling product

Select two items a disaster recovery cost curve charts.

The cost to the company of the unavailability of information and technology The cost to the company of recovering from a disaster over time.

What are the strategies for entering a new market including broad cost leadership, broad differentiation, and focused strategy?

Three generic business strategies

What is the basic business system that serves the operational level (analysts) and assists in making structured decisions?

Transaction processing system

______ data encompasses all raw facts contained within a single process and its purpose is to support daily operational tasks.

Transactional

What type of information encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions?

Transactional information

True or false: A cyborg anthropologist is an individual who studies the interaction between humans and technology, observing how technology can shape humans' lives.

True

True or false: Artificial intelligence simulates human thinking and behavior, such as the ability to reason and learn. Its ultimate goal is to build a system that can mimic human intelligence.

True

What is not defined and does not follow a specified format and is typically free-form text such as emails, Twitter tweets, and text messages?

Unstructured data

Select the three characteristics of online transactional processing.

Updates existing information to reflect the new information Processes the information according to defined business rules Stores the information

______ computing offers a pay-per-use revenue model similar to a metered service such as gas or electricity.

Utility

What offers a pay-per-use revenue model similar to a metered service such as gas or electricity?

Utility computing

What creates multiple "virtual" machines on a single computing device?

Virtualization

______ system creates a virtual version of computing resources, such as an operating system, a server, a storage device, or network resources.

Virtualized

What creates a virtual version of computing resources, such as an operating system, a server, a storage device, or network resources?

Virtualized system

What produces graphical displays of patterns and complex relationships in large amounts of data?

Visualization

______ produces graphical displays of patterns and complex relationships in large amounts of data.

Visualization

What is a separate facility with computer equipment that requires installation and configuration?

Warm site

Lack of strategic direction, obsolete technologies, outdated product line

Weaknesses

Web Blank______ initiative (WAI) brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the web accessible to people with disabilities, including auditory, cognitive, neurological, physical, speech, and visual disabilities.

accessibility

Web Blank______ means that people with disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities, can use the web.

accessibility

Records, measures, and reports monetary transactions.

accounting

Business analytics use Blank______ to derive meaning form data by finding patterns to make future predictions.

algorithms

Online Blank______ processing is the manipulation of information to create business intelligence in support of strategic decision making.

analytical

A Blank______ is an exact copy of a system's information.

backup

What is a collection of large, complex data sets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools?

big data

A Blank______ process patent protects a specific set of procedures for conducting a particular business activity.

business

Mass Blank______ is the ability of an organization to tailor its products or services to the customers' specifications.

customization

A Blank______ center is a facility used to house management information systems and associated components, such as telecommunications and storage systems.

data

The Internet of Things (IoT) is a world where interconnected, Internet-enabled devices or "things" can collect and share Blank______ without human intervention.

data

Business process Blank______ attempts to understand and measure the current process and make performance improvements accordingly.

improvement

Porter's Five Forces Model analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in a(n) Blank______.

industry

In the ______ age, infinite quantities of facts are widely available to anyone who can use a computer.

information

An MIS Blank______ includes the plans for how a firm will build, deploy, use, and share its data, processes, and MIS assets.

infrastructure

Chris Anderson, editor-in-chief of Wired magazine, describes niche-market ebusiness strategies as capturing the Blank______ tail, referring to the tail of a typical sales curve.

long

What describes niche-market ebusiness strategies that capture the tail of a typical sales curve?

long tail

What refers to devices that connect directly to other devices?

machine to machine (M2M)

Virtualization creates multiple "virtual" Blank______ on a single computing device.

machines

Social Blank______ refers to websites that rely on user participation and user-contributed content, such as Facebook, YouTube, and Digg.

media

A Blank______ is a simplified representation or abstraction of reality.

model

A social Blank______ is an application that connects people by matching profile information.

network

Social Blank______ is the practice of expanding your business and/or social contacts by constructing a personal network.

networking

performs the function of selling goods or services

sales

An open Blank______ consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system.

system

A world where interconnected, internet-enabled devices or "things" can collect and share data without human intervention is known as Blank______.

the Internet of Things (IoT)

A(n) ______ is a data characteristic that stands for a value that changes or varies over time.

variable

Which big data term describes the scale of data?

volume

A(n) Blank______ site is a separate facility with computer equipment that requires installation and configuration.

warm

What are mathematical formulas placed in software that performs an analysis on a dataset?

Algorithm

______ are mathematical formulas placed in software that performs an analysis on a dataset.

Algorithm

What consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system?

An open system

______ information encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions.

Analytical

What encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions?

Analytical information

Select 3 goals or objectives that a leadership plan might include to achieve a solid business strategy.

Attracting new customers Decreasing costs Increasing sales

______ processes are business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain.

Core

What processes are business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain?

Core processes

Select the three main drivers of the DTC sales channel.

Customer experience Reduced costs Data collection

Select two examples of services.

Cutting hair Waiting tables

Who is an individual who studies the interaction between humans and technology, observing how technology can shape humans' lives?

Cyborg anthropologist

What is an ebusiness model where companies build, market, sell, and ship their products themselves, without relying on traditional stores or intermediaries?

Direct-to-Consumer

What is a detailed process for recovering information or a system in the event of a catastrophic disaster?

Disaster recovery plan

What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem?

Genetic algorithm

______ refers to the level of detail in the model or the decision-making process.

Granularity

______ computing is a collection of computers, often geographically dispersed, that are coordinated to solve a common problem.

Grid

What is a collection of computers, often geographically dispersed, that are coordinated to solve a common problem?

Grid computing

What is a separate and fully equipped facility where the company can move immediately after a disaster and resume business?

Hot site

Maintains policies, plans, and procedures for the effective management of employees.

Human resources

What type of data includes text messages, social media data, and email?

Human-generated unstructured data

What is data converted into a meaningful and useful context?

Information

What age are we currently living in when infinite quantities of facts are widely available to anyone who can use a computer?

Information age

What are measurements that evaluate results to determine whether a project is meeting its goals?

Metrics

______ are measurements that evaluate results to determine whether a project is meeting its goals.

Metrics

What is a simplified representation or abstraction of reality?

Model

What refers to the computer chip performance per dollar doubling every 18 months?

Moore's law

______ Law refers to the computer chip performance per dollar doubles every 18 months.

Moores

______ virtualization combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device.

Network

What combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device?

Network virtualization

What is the manipulation of information to create business intelligence in support of strategic decision making?

OLAP

Expanded product line, increase in demand, new markets

Opportunities

What occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave?

Paradigm shift

What occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics, or prior transactions?

Personalization

______ occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics, or prior transactions.

Personalization

Machine-generated data is created by a machine without human intervention. Which two sources represent machine-generated data?

Point-of-sale data Sensor data

Which of the following are characteristics of an agile MIS infrastructure? (Check all that apply.)

Portability Reliability Scalability

What analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry?

Porter's Five Forces Model

What is a temporary activity a company undertakes to create a unique product, service, or result?

Project

Select all of the types of machine-generated unstructured data.

Radar data Satellite images Scientific atmosphere data

What is the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup, known as?

Recovery

______ is the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup.

Recovery

Which big data term describes different forms of structured and unstructured data?

Variety

Select the term that refers to the World Wide Web during its first years of operation

Web 1.0

What is a term to refer to the World Wide Web during its years of operation between 1991 and 2003?

Web 1.0

What is the next generation of Internet use—a more mature, distinctive communications platform characterized by new qualities such as collaboration sharing, and free?

Web 2.0

What means that people with disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities, can use the web?

Web accessibility

What brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the web accessible to people with disabilities, including auditory, cognitive, neurological, physical, speech, and visual disabilities?

Web accessibility initiative (WAI)

Select the question that can be answered using only raw data (according to Figure 1.1).

What is the date, amount sold, and customer number for a sale transaction?

What includes the tasks, activities, and responsibilities required to execute each step in a business process?

Workflow

______ includes the tasks, activities, and responsibilities required to execute each step in a business process.

Workflow

A(n) Blank______ model is a plan that details how a company creates, delivers, and generates revenues.

business

Business-toBlank______ applies to businesses buying from and selling to each other over the Internet.

business

Consumer-toBlank______ applies to any consumer who sells a product or service to a business on the Internet.

business

Source Blank______ contains instructions written by a programmer specifying the actions to be performed by computer software.

code

A(n) Blank______ site is a separate facility that does not have any computer equipment but is a place where employees can move after a disaster.

cold

What is a separate facility that does not have any computer equipment but is a place where employees can move after a disaster?

cold site

Business-toBlank______ applies to any business that sells its products or services directly to consumers online.

consumer

Consumer-toBlank______ applies to customers offering goods and services to each other on the Internet.

consumer

A data silo occurs when one business unit is unable to freely communicate with other business units, making it difficult or impossible for organizations to work Blank______.

cross-functionally

______-facing processes result in a product or service received by an organization's external customer.

customer

What are the raw facts that describe the characteristics of an event or object?

data

The key term machine to machine (M2M) refers to devices that connect directly to other Blank______.

devices

A Blank______ recovery plan is a detailed process for recovering information or a system in the event of a catastrophic disaster.

disaster

What changes automatically during creation?

dynamic report

A(n) Blank______ model is a plan that details how a company creates, delivers, and generates revenues on the Internet.

ebusiness

A(n) is a sudden, unexpected event requiring immediate action due to potential threat to health and safety, the environment, or property.

emergency

A search Blank______ is website software that finds other pages based on keyword matching similar to Google.

engine

A(n) Blank______ information system is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight.

executive

A(n)______ is the confirmation or validation of an event or object.

fact

Deals with strategic financial issues including money, banking, credit, investments, and assets.

finance

A(n) Blank______ site is a separate and fully equipped facility where the company can move immediately after a disaster and resume business.

hot

At the Blank______ level do employees develop, control, and maintain core business activities required to run the day-to-day operations.

operational

A(n) Blank______ shift occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave.

paradigm

Emergency Blank______ ensures a company is ready to respond to an emergency in an organized, timely, and effective manner.

preparedness

A business Blank______ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

process

A Blank______ is a temporary activity a company undertakes to create a unique product, service, or result.

project

Information Blank______ measures the number of people a firm can communicate with all over the world.

reach

Information Blank______ refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information.

richness

A keyword is a word used in a performing a Blank______.

search

System virtualization is the ability to present the resources of a Blank______ computer as if it is a collection of separate computers ("virtual machines"), each with its own virtual CPUs, network interfaces, storage, and operating system?

single

A Blank______ grid delivers electricity using two-way digital technology. It is meant to solve the problem of the world's outdated electrical grid, making it more efficient and reliable by adding the ability to remotely monitor, analyze, and control the transmission of power.

smart

A(n) Blank______ is a view of data at a particular moment in time.

snapshot

Open Blank______ refers to any software whose source code is made available free for any third party to review and modify.

source

A (n)______ is a collection of parts that link to achieve a common purpose.

system

What is the ability to present the resources of a single computer as if it is a collection of separate computers ("virtual machines"), each with its own virtual CPUs, network interfaces, storage, and operating system?

system virtualization

]New entrants, substitute products, shrinking markets

threats

A variable is a data characteristic that stands for a value that changes or varies over Blank______.

time

A Blank______ processing system is the basic business system that serves the operational level (analysts) and assists in making structured decisions?

transaction