ISM CH 11

___________ is a form of outsourcing.

Acquired licensed software

In 2005, Marrion International chose a human resources agency to handle its human resource needs for the next 7 years. This is an example of ___________ outsourcing.

Business Function

A _________ is a person who is well versed in an organization's strategy and focuses on ensuring that business processes and information systems meet the organization's competitive strategies.

Business analyst

If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

Business and system analysts

If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the __________.

Chief executive officer

The __________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussion of problem solutions, proposals, and new intiatives.

Chief information officer

The responsibilities of a __________ include advising the chief information officer, executive group, and project managers on emerging technologies.

Chief technology officer

Which of the following is a characteristic of in-house hosting?

Control of data location

Which of the following characteristics is a disadvantage of in-house hosting?

Cost uncertainties

Which of the following systems procedures is specifically the responsibility of operations personnel?

Creating back up of system databases

The purpose of the ________ group is to protect data information assets by establishing data standards and data management practices and policies.

Data administration

___________ refers to an organization-wide function that is in charge of developing data policies and enforcing data standards.

Data administration

In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

Development

Which of the following is generally a responsibility of users of information systems?

Following security and backup procedures

Which of the following is a benefit of in-house hosting?

In depth visibility of security and disaster preparedness

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the _______ department.

Information systems

The responsibilities of a computer technician include ______________

Installing software and repairing networks

Which of the following is a function of the technology office in an organization's IS department?

Investigating new information systems

Which of the following statements is true of the operations group in an organization's IS department?

It monitors the user experience and responds to their problems.

Which of the following statements is true about outsourcing?

It saves both direct and indirect management time.

Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ___________

Learning basic computer skills

Which of the following characteristics is a disadvantage of cloud-based hosting?

Loss of control over data location

In an IS department, the __________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

Operations

___________ is the process of hiring another organization to perform a service.

Outsourcing

When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the ____________.

Quality vendor

Which of the following is a function of the steering committee for an IS department?

Setting IS priorities

A(n) __________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

Steering committee

Which of the following statements is true about IS planning functions?

The CEO and other executive staff decide the membership of the steering committee.

Which of the following statements is true about users of information systems?

They should learn standard techniques and procedures for the applications they use.

Which of the following statements is a characteristic of outsourcing?

To achieve quality, it is easier to hire another vendor than it is to rehire internal staff