IST 305 MIDTERM
A DBMS makes the: a. relational database available for different analytic views. b. relational database available for different logical views. c. physical database available for different logical views. d. logical database available for different analytic views. e. physical database available for different analytic views.
C
An ESS supports which of the following? A) Transactional needs of the organization B) Day-to-day processes of production C) Long-range planning activities of senior management D) Knowledge and data workers in an organization E) Decision making and administrative activities of middle managers
C
Which of the following is an example of a cross-functional business process? A) Identifying customers B) Paying creditors C) Hiring employees D) Fulfilling a customer order E) Shipping a product
D
Interpretations of Moore's law assert that: a. transistors decrease in size 50% every two years. b. PCs decrease in market share by 9% every 5 years. c. data storage costs decrease by 50% every 18 months. d. computing power will eventually level off. e. computing power doubles every 18 months.
E
On which of the following protocols is the Internet based? a. HTTP b. FTP c. DNS d. IMAP e. TCP/IP
E
Which of the following is a routine question that might be answered by an MIS system? A)Creating a new product B)Calculating the best trucking routes for product delivery C)Forecasting new industry trends D)Estimating the effect of changing costs of supplies E)Compare planned to actual sales for each quarter
E
Which of the following is NOT true? A) much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. B) most of the business value of IT investment derived from organizational, management, and cultural changes inside firms C) private business investment in information technology has grown 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017 D) in 2017, American businesses invested about 1 trillion in information systems hardware, software, and telecommunications equipment E) in 2017, American businesses spent $500 billion on business and management consulting and information technology services
E
Which of the following is a DBMS for desktop computers? a. Oracle Database b. DB2 c. Microsoft SQL Server d. Microsoft Exchange e. Microsoft Access
E
Which of the following is a device that sends packets of data through different networks assuring they go to the correct address? e. Switch b. Hub c. Modem d. NIC e. Router
E
Maintaining the organization's financial records is a central purpose of which main business function? A) manufacturing and accounting B) finance and accounting C) sales and manufacturing D) finance and sales E) Human Resources
Finance and accounting
Personnel who design new products or services for a firm belong to which level of a business hierarchy? A) service workers B) knowledge workers C) production workers D) data workers E) middle management
Knowledge workers
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules? A)MIS B)UPS C)CRM D)TPS E)DSS
MIS
Which deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A) management information systems B) information systems literary C) information systems architecture D) business processes E) information technology infrastructure
Management information systems
Which field of study focuses on both a behavioral and technical understanding of information systems? A) sociology B) operations research C) economics D) management information systems
Management information systems
The total number of food items with storage temperature problems is an example of which of the following? A) feedback B) processing C) input D) meaningful information E) raw data
Meaningful information
All of the following are examples of environmental actors in an information system except: A) suppliers. B) competitors. C) regulatory agencies. D) sales force. E) customers.
sales force
Walmart's continuous replenishment system allows it to do all of the following except: a.keep costs low. b.fine-tune merchandise availability. c.provide mass customization. d.transmit orders to restock directly to its suppliers. e.better meet customer demands.
c
A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets? A) Managerial B) Governmental C) Auxiliary D) Organizational E) Social
managerial
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? A) Operations research B) MIS C) Computer science D) Utilization management E) Management science
operations research
The value chain model: a.highlights specific activities in the business where competitive strategies can best be applied. b.categorizes four basic strategies a firm can use to enhance its value chain. c.enables more effective product differentiation. d.categorizes five related advantages for adding value to a firm's products or services. e.sees the supply chain as the primary activity for adding value.
A
Which level of the organization is an ESS specifically designed to serve? A) Operational B) End-user C) Senior management D) Knowledge workers E) Middle management
C
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? A)Language B)Permissions C)Time zones D)Corporate culture E)Privacy
C
Which of the following statements about collaboration is not true? A) Businesses need special systems for collaboration. B) One business benefit of collaboration is improved innovation. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) In business, a collaboration can last as little as a few minutes. E) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C
Which of the following statements about network economics is not true? a.From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. b.Uber is an example of a business model that is based on the principle of network economics. c.In network economics, the marginal cost of adding new members to the network is higher than the marginal gain. d.The law of diminishing returns does not always apply to every situation. e.Information technology can be strategically useful from a network economics perspective.
C
Which of the following types of computing involves purchasing computing power from a remote provider and paying only for the computing power used? a. Edge b. Grid c. On-demand d. Quantum e. Autonomic
C
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? A) TPS B) SCM C) ESS D) MIS E) CRM
C
Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations? a.Breakeven point b.Total cost of ownership c.Supply and demand d.Return on investment e.Cost-benefit analysis
B
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? a.Freedom of Information Act b.Digital Millennium Copyright Act c.Electronic Communications Privacy Act d.Privacy Act e.Computer Software Copyright Act
B
What service converts natural language names to IP addresses? a. FTP b. HTML c. DNS d. IP e. HTTP
C
Approximately how many Americans access the internet using a smartphone or tablet? A) 118 million B) 258 million C) 194 million D) 172 million E) 230 million
230 million
A household appliances manufacturer has hired you to help analyze its social media datasets to determine which of its refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data? a. Sentiment analysis software b. Web mining technologies c. Text mining tools d. Data governance software e. Data mining software
A
A software program with a graphical user interface for displaying web pages and for accessing the web and other Internet resources is called a web: a.browser. b.beacon. c.client. d.service. e.app.
A
A(n) ________ is an activity for which a firm is a world-class leader. a.core competency b.efficiency c.growth driver d.competitive advantage e.expertise area
A
According to ________, you should take the action that produces the least harm. a.the risk aversion principle b.Kant's categorical imperative c.the utilitarian principle d.the "no free lunch" rule e.the Golden Rule
A
In the domain name "http://books.azimuth-interactive.com", which element is the second-level domain? a. azimuth-interactive.com b. books.azimuth-interactive c. none; there is no second-level domain in this name d. books e. com
A
Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. a.behavioral targeting b.FIP principles c.intelligent agents d.Web bugs e.NORA
A
All of the following are competitive forces in Porter's model except: a.disruptive technologies. b.customers. c.suppliers. d.substitute products. e.new market entrants.
A
All of the following are examples of business intelligence systems except a system that: A) tracks the flows of materials in a factory. B) compares total annual sales figures for specific products to planned targets. C) addresses nonroutine decisions. D) focuses on problems that are unique and rapidly changing. E) summarizes and reports on a company's basic operations.
A
All of the following are physical components of an RFID system except: a. bar codes. b. antennas. c. radio transmitters. d. tags. e. a stationary or handheld device.
A
All of the following job categories are expected to grow over the next eight years except: A) computer programmers. B) computer support specialists. C)database administrators. D) systems analysts. E) software developers.
A
Along with capital, ________ is the primary production input that the organization uses to create products and services. a.labor b.culture c.politics d.feedback e.structure
A
An organization's rules for sharing, disseminating, acquiring, standardizing, classifying, and inventorying information is called a(n): a. information policy. b. data governance policy. c. data policy. d. data definition file. e. data quality audit.
A
In network economics, the value of a commercial software vendor's software products: a.increases as more people use them. b.decreases according to the law of diminishing returns. c.increases due to higher marginal gain in output. d.is unrelated to the number of people that use them. e.decreases as more people use them.
A
As discussed in the chapter opening case, which of the following statements about Starbucks is not true? a.Starbucks is planning to sell coffee, branded mugs, and espresso machines on its website. b.Starbucks plans to use IT innovations to enhance the customer experience. c.Starbucks strives to offer customers high-quality coffee, friendly servers, and customer friendly stores. d.Starbucks is trying to create a unique customer experiences in stores. e.Starbucks plans to increase its online sales of coffee products using new technology.
A
Bandwidth is the: a. difference between the highest and lowest frequencies that can be accommodated on a single channel. b. total number of bytes that can be sent through a medium per second. c. geographical distance spanned by a network. d. number of cycles per second that can be sent through a medium. e. number of frequencies that can be broadcast through a medium.
A
CVS refers to a) eyestrain related to computer display screen use b) carpal vision syndrome c) wrist injuries brought about by incorrect hand position when using a keyboard d) a business practice that attempts to evaluate the intangible values of computer systems. e) a type of antivirus protection software.
A
Data cleansing not only corrects errors but also: a. enforces consistency among different sets of data. b. structures data. c. normalizes data. d. establishes logical relationships between data. e. removes duplicate data.
A
Detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called: a. data scrubbing. b. data normalization. c. defragmentation. d. data optimization. e. data auditing.
A
Digital media differs from a physical book in all of the following ways except: a.ease of establishing uniqueness. b.ease of global distribution. c.ease of replication. d.ease of transmission. e.ease of alteration.
A
Digital subscriber lines: a. operate over existing telephone lines to carry voice, data, and video. b. have up to twenty-four 64-Kbps channels. c. are assigned to every computer on the Internet. d. operate over coaxial cable lines to deliver Internet access. e. are very-high-speed data lines typically leased from long-distance telephone companies.
A
How many service jobs move offshore to lower-wage countries in a typical year? A) 300,000 B) 3,000 C) 30 million D) 3 million E) 30,000
A
IPv6 has been developed in order to: a. create more IP addresses. b. update the packet transmission protocols for higher bandwidth. c. reduce excess IP addresses. d. support Internet2. e. allow for different levels of service.
A
Information systems enhance core competencies by: a.encouraging the sharing of knowledge across business units. b.fostering synergies among departments. c.providing better reporting facilities. d.creating educational opportunities for management. e. allowing operational employees to interact with management.
A
Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n) ________ bureaucracy. a.machine b.professional c.divisionalized d.multidivisional e.ad hoc
A
Psychologists study information systems with an eye to understanding: A) how human decision makers perceive and use formal information B) how systems affect individuals, groups, organizations C) the production of digital goods D) mathematically based models and physical technology E) how new information systems change the control and cost structures within the firm
A
The Network Advertising Initiative is an industry association that: a.has established technical guidelines for ensuring privacy. b.is a safe harbor program established by the U.S. government. c.encourages self-regulation to develop a set of privacy guidelines for its members. d.protects user privacy during interactions with websites. e.regulates the use of customer information by firms.
A
The WiMax standard can transmit up to a distance of approximately: a. 30 miles. b. 30 meters. c. 500 meters. d. 5 miles. e. 70 miles.
A
The select operation: a. creates a subset consisting of all records in the file that meet stated criteria. b. combines relational tables to provide the user with more information than is otherwise available. c. creates a subset consisting of columns in a table. d. creates a subset consisting of rows in a table. e. identifies the table from which the columns will be selected.
A
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? A)TPS B) KWS C) MIS D) DSS E) BIS
A
Together, a protocol prefix, a domain name, a directory path, and a document name, are called a(n): a. uniform resource locator. b. child domain. c. root domain. d. third-level domain. e. IP address.
A
Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: a. professional bureaucracies. b.adhocracies. c.divisionalized bureaucracies. d.entrepreneurial structures. e.machine bureaucracies.
A
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? A) managerial decision making B) employee morale C) compliance with regulators D) intimacy with its suppliers E) efficiency in creation of new products
A
Which of the five moral dimensions of the information age does the weakening of boundaries between work and family life involve? a.Quality of life b.System quality c.Information rights and obligations d.Property rights and obligations e.Accountability and control
A
Which of the following became the standard PC in the Personal Computer Era? a. Wintel PC b. MITS PC c. Apple II d. DOS PC e. Altair
A
Which of the following best illustrates the relationship between entities and attributes? a. The entity CUSTOMER with the attribute PURCHASE b. The entity CUSTOMER with the attribute PRODUCT c. The entity PURCHASE with the attribute CUSTOMER d. The entity PRODUCT with the attribute CUSTOMER e. The entity PRODUCT with the attribute PURCHASE
A
Which of the following decisions requires knowledge based on collaboration and interaction? A)Should we work with outside vendors on new products and services? B)Which product design is the most efficient for the user in terms of energy use? C)How can we produce this product more cheaply? D)How long will it take to manufacture this product? E)In which geographical locations are our products garnering the most sales?
A
Which of the following industries has the lowest barrier to entry? a.Small retailer b.Automotive c.Airline d.Computer chip e.Solar energy
A
Which of the following is an example of a divisionalized bureaucracy? a.Fortune 500 firm b.Midsize manufacturer c.Startup firm d.Consulting firm e.University
A
Which of the following is not a method for performing a data quality audit? a. Surveying data definition and query files b. Surveying managers about their perceptions of data quality c. Surveying end users about their perceptions of data quality d. Surveying samples from data files e. Surveying entire data files
A
Which of the following is not an IT infrastructure service component? a. Operating system software b. IT education services that provide training to employees c. Computing platforms to provide a coherent digital environment d. Physical facilities management to manage the facilities housing physical components e. IT management services to plan and develop the infrastructure and provide project management
A
Which of the following is not an example of a wearable computing device? a.Smartphones b.Smart glasses c.Smartwatch d.Smart ID badges e.Activity trackers
A
Which of the following is not an example of the moral dimensions of the information age identified in the text? a. the emergence of giant tech firms that dominate their markets b. system quality c. information rights and obligations d. accountability and control e. quality of life
A
Which of the following is not one of the current key technology trends that raises ethical issues? a.Increase in data quality b.Data analysis advancements c.Data storage improvements d.Increase in use of mobile devices e.Advances in networking technology
A
Which of the following is not one of the current software platform trends? a. Multicore processors b. Software outsourcing c. Open-source software d. Web services and service-oriented architecture e. HTML5
A
Which of the following is the most prominent data manipulation language today? a. SQL b. NoSQL c. Access d. DB2 e. Crystal Reports
A
Which of the following job categories is expected to experience the most growth over the next eight years? A) Security analysts B) Computer support specialists C) Computer programmers D) Database administrators E) Software engineers
A
Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs? a.New market entrants b.Low number of suppliers c.Low number of customers d.Product differentiation e. Traditional competitors
A
Which of the following statements about cookies is not true? a.Cookies are installed only at the user's request. b.Cookies are stored on the user's computer. c.Cookies are used to support the user experience on websites. d.Cookies cannot be easily detected or deleted. e.Cookies can be combined with other website data to develop detailed profiles of customers.
A
Which of the following statements about disruptive technologies is not true? a.Firms that invent disruptive technologies as first movers always become market leaders. b.Disruptive technologies may be substitute products that perform better than other products currently being produced. c.Disruptive technologies may sometimes simply extend the marketplace. d.Disruptive technologies radically change the business landscape and environment. e.Disruptive technologies may put entire industries out of business.
A
Which of the following statements about organizations is not true? a.An informal group can be considered to be an organization. b.An organization is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through conflict and conflict resolution. c.An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs. d.An organization is a formal, legal entity with internal rules and procedures that must abide by laws. e. An organization is a collection of people and other social elements
A
Which of the following statements is not true? A) Most PCs manufactured in China use microprocessor chips manufactured in Korea. B) Technology companies are particularly dependent on offshore revenue. C) Many Fortune 500 U.S. firms derive more than half their revenues from foreign operations. D) Eighty percent of the toys sold in the United States are manufactured in China. E) In 2017, 60 percent of Apple's revenue was generated outside of the United States.
A
Which of the following technologies disrupted the traditional publishing industry? a.World Wide Web b.e-mail c.Digital photography d.PCs e.Instant messaging
A
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? A) The time/space collaboration and social tool matrix B) The collaboration matrix C) Virtual meeting system D) IBM Notes E) Cloud collaboration
A
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? A) DSS B) RPS C) TPS D) MIS E) KMS
A
Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? a.Benchmarking b.Secondary activities c.Best practices d.Strategic systems analysis e.Value chain analysis
A
Which of the following would not be a complementary asset for a solar panel manufacturer? A) Centralized hierarchical decision making B) Innovation-driven management team C) International solar equipment certification standards D) Government funding for green technology E) Subsidies for adoption of solar energy
A
You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step? a.Perform a strategic systems analysis b.Benchmark existing systems c.Implement a strategic transition to the new system d.Set up a strategic transition e.Identify the business ecosystem the distributor is in
A
_______ allows you to communicate with avatars using text messaging. A) A virtual world B) Telepresence C) A large audience Webinar D) Screen sharing E) Collaborative writing
A
which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? a. remote/colocated b. same time/remote c. different time/ remote d. synchronous/ colocated e. same time/same place
A
Which of the following is a private corporate network extended to authorized users outside an organization? A) the internet B) an extranet C) FTP D) an intranet E) the World Wide Web
An extranet
In _________, raw data is systematically acquired and transformed during various stages that add value to that information A) the feedback process B) an information value chain C) the firm value chain D) information processing E) the dissemination process
An information value chain
A client computer networked to a server computer, with processing split between the two types of machines, is called a(n): a. divided architecture. b. two-tiered client/server architecture. c. service-oriented architecture. d. on-demand architecture. e. multi-tiered client/server architecture.
B
A field identified in a table as holding the unique identifier of the table's records is called the: a. primary field. b. primary key. c. primary entity. d. key field. e. unique ID.
B
A firm can exercise greater control over its suppliers by having: a.only a single supplier. b.more suppliers. c.fewer suppliers. d.local suppliers. e.global suppliers.
B
A network that covers entire geographical regions is most commonly referred to as a(n): a. intranet. b. wide area network. c. metropolitan area network. d. peer-to-peer network. e. local area network.
B
A virtual company a.uses Internet technology to maintain a networked community of users. b.uses networks to link people, assets, and ideas. c.is limited by traditional organizational boundaries. d.provides entirely Internet-driven services or virtual products. e.uses Internet technology to maintain a virtual storefront.
B
A(n) ________ is software for locating and managing stored web pages. a. hub b. web server c. router d. net server e. modem
B
All of the following are reasons for the increased business focus on collaboration and teamwork, except for: A) the need for creating innovative products and services. B) the need for more efficient work hierarchies. C) the need to reduce communication costs. D) growth of "interaction" jobs. E) greater global presence.
B
All of the following are steps in the process for analyzing an ethical issue except: a.identifying and clearly describing the facts. b.assigning responsibility. c.identifying the options you can reasonably take. d.identifying the potential consequences of your options. e.identifying the stakeholders.
B
Approximately how much revenue was generated by e-commerce in 2017? A) About $180 billion B) About $700 billion C) About $229 billion D) About $1 trillion E) About $2 trillion
B
DBMSs typically include report generating tools in order to: a. display data in graphs. b. display data in a more structured and polished format than would be possible just by querying. c. perform predictive analysis. d. analyze the database's performance. e. retrieve and display data.
B
Data mining allows users to: a. access the vast amounts of data in a data warehouse. b. find hidden relationships in data. c. summarize massive amounts of data into much smaller, traditional reports. d. obtain online answers to ad-hoc questions in a rapid amount of time. e. quickly compare transaction data gathered over many years.
B
Hardware and software acquisition costs account for about ________ percent of TCO. a.90 b.20 c.75 d.40 e.50
B
In 2010, the FTC added all of the following recommendations to its privacy guidelines except: a.firms should require consumer consent and provide clear options to opt out of data collection. b.firms should limit the length of time that any personal data is stored to six months or less. c.firms should increase the transparency of their data collection. d.consumers should be able to review and contest the accuracy and completeness of data. e.firms should build products and services that protect privacy.
B
In a relational database, a record is referred to in technical terms as a(n): a. field b. tuple c. key d. table e. entity
B
In data mining, which of the following involves recognizing patterns that describe the group to which an item belongs by examining existing items and inferring a set of rules? a. Associations b. Classifications c. Forecasting d. Sequences e. Clustering
B
In the ________ model of informed consent, personal information cannot be collected until the consumer specifically agrees that his or her data can be collected. a.safe harbor b.opt-in c.PGP d.opt-out e.P3P
B
Information systems can be used at the industry level to achieve strategic advantage by: a.raising the bargaining power of suppliers. b.building industrywide, IT-supported consortia and symposia. c.enforcing standards that reduce the differences between competitors. d.decreasing switching costs. e.encouraging the entry of new competitors.
B
Instant messaging is a type of ________ service. a. network b. chat c. email d. cellular e. wireless
B
Microsoft SQL Server is a(n): a. DBMS for mobile devices. b. DBMS for midrange computers. c. DBMS for both desktops and mobile devices. d. desktop relational DBMS. e. Internet DBMS.
B
One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as: a. wireless hubs. b. hotspots. c. netcenters. d. hot points. e. touch points.
B
Output: A) is feedback that has been processed to create meaningful information that can be used by others. B) is the result of processing raw input data into meaningful information. C) is information that is returned to appropriate members of the organization to help them evaluate the input stage. D) converts raw input into a meaningful form. E) transfers data to the people who will use it or to the activities for which it will be used.
B
Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered: a.sociotechnical transitions. b.strategic transitions. c.business goal transitions. d.organizational adjustments. e.systems alterations.
B
T1 lines: a. operate over coaxial lines to deliver Internet access. b. are high-speed, leased data lines providing guaranteed service levels. c. have up to twenty-four 64-Kbps channels. d. operate over existing telephone lines to carry voice, data, and video. e. do not provide guaranteed service levels, but simply "best effort."
B
Telepresence technology is primarily designed to: A) allow managers to observe how employees behave. B) allow employees to share ideas and plans in real time. C) store the firm's visual content like videos. D) provide managers with a tool to visualize corporate performance. E) enable the sales force to keep track of customer orders.
B
The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational: a.environments. b.politics. c.structure. d.culture. e.business processes.
B
The four major competitive strategies are: a.low-cost leadership, substitute products and services, customers; and suppliers. b.low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. c.new market entrants, substitute products and services, customers, and suppliers. d.customers, suppliers, new market entrants, and substitute products. e.low-cost leadership, new market entrants, product differentiation, and focus on market niche.
B
The four major types of enterprise applications are: A) SCM, CRM, ESS, and KMSs. B) ERP, SCM, CRM, and KMS. C) TPS, MIS, DSS, and ESS. D) SCM, CRM, DSS, and KMS. E) ERP, SCM, DSS, and CRM.
B
The marketplace for computer hardware: a. has been decimated by mobile and cloud computing. b. has expanded to include a wide variety of start-up and mobile-computing firms. c. has moved significantly to Asian firms. d. has begun moving away from blade servers. e. has become increasingly concentrated in top firms.
B
Thomas friedman's description of the world as "flat" refers to: A) the increased use of global currencies B) the flattening of economic and cultural advantages of developed countries C) the growth of globalization D) the use of the internet and technology for instantaneous communication E) the reduction in travel times and the ubiquity of global exchange and travel
B
Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision? a.Kant's categorical imperative b.the Golden Rule c.the "no free lunch" rule d.the risk aversion principle e.the utilitarian principle
B
Which of the following involves practices and technologies to minimize the environmental effects of manufacturing and managing computing devices? a. Capacity planning b. Green computing c. On-demand computing d. Utility computing e. Cloud computing
B
Which of the following is a firm's CPO responsible for? A)Acting as liaison between the information systems group and the rest of the company B)Ensuring that the company complies with existing data privacy laws C)Making better use of existing knowledge in organizational and management processes D)Enforcing the firm's information security policy E)Overseeing the use of information technology in the firm
B
Which of the following is a leading networking hardware provider? a. IBM b. Cisco c. Intel d. Seagate e. Dell
B
Which of the following is an example of synergy in business? a.Amazon's use of the Internet to sell books b.Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers c.Walmart's order entry and inventory management system to coordinate with suppliers d.Blockbuster combining traditional video rental with online video rental e.Nike's use of technology to improve its product offerings
B
Which of the following is not a business benefit of collaboration? A) Improved quality B) Improved compliance with government regulations C) Improved customer service D) Improved financial performance E) Improved innovation
B
Which of the following is not a major feature of organizations that impacts the use of information systems? a.Environments b.Agency costs c.Leadership styles d.Business processes e.Structure of the organization
B
Which of the following is software that handles all application operations between browser-based computers and a company's back-end business applications or databases? a. Data mining software b. Application server software c. Database server software d. Web server software e. Web browser software
B
Which of the following is the most popular mobile operating system? a. iOS b. Android c. Unix d. Chrome OS e. Linux
B
Which of the following is the network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers? a.COBOL b.Ethernet c.Linux d.ASCII e.TCP/IP
B
Which of the following statements about spam is not true? a.Most spam originates from bot networks. b.Spamming is more tightly regulated in the United States than in Europe. c.Spam costs for business are very high. d.Cell phone spam usually comes in the form of SMS text messages. e.Spamming has mushroomed because it is so inexpensive and can reach so many people.
B
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management? A) MIS B) Enterprise applications C) SCM D) CRM E) DSS
B
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems? A) DSS B) ESS C) SCM D) MIS E) TPS
B
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? A) Intranet B) Extranet C) KMS D) DSS E) TPS
B
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? a.ESS b.DSS c.CRM d.TPS e.MIS
B
You are creating a database to store temperature and wind data from various airports. Which of the following fields is the most likely candidate to use as the basis for a primary key in the Airport table? a. Day b. Airport code c. City d. State e. Address
B
________ are not held liable for the messages they transmit. a.European ISPs b.Regulated common carriers c.Elected officials d.Organizations and businesses e.Private individuals
B
________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly. a.The judicial system b.Due process c.Responsibility d.Accountability e.Liability
B
________ is a feature of social institutions that means mechanisms are in place to determine responsibility for an action. a.Liability b.Accountability c.The judicial system d.Due process e.The courts of appeal
B
________ means that you accept the potential costs and obligations for the decisions you make. a.Duty b.Responsibility c.Accountability d.Liability e.Due process
B
a database _______________ describes a database entity. a. byte b. record c. field d. value e. file
B
"Look and feel" copyright infringement lawsuits are concerned with: a.using the graphical elements of another product. b.the distinction between tangible and intangible ideas. c.the distinction between an idea and its expression. d.using the creative elements of another product. e.violation of a monopoly on the ideas behind a product.
C
Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. a.product differentiation b.process efficiency c.market niche d.mass customization e.low-cost leadership
C
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. A) MIS B) SCM C) e-business D) enterprise applications E) e-commerce
C
In environmental scanning, a firm may use information systems to: a.develop a unified organizational culture. b.keep track of the temperature within its data centers. c.identify external events that may affect it. d.transform inputs into products and services. e.analyze the performance of its intranet.
C
Microsoft Access's data dictionary displays all of the following information about a field except the: a. size of the field. b. format of the field. c. the organization within the organization that is responsible for maintaining the data. d. type of the field. e. description of the field.
C
OLAP enables: a. programmers to quickly diagram data relationships. b. programmers to normalize data. c. users to obtain online answers to ad-hoc questions in a rapid amount of time. d. users to quickly generate summary reports. e. users to view both logical and physical views of data.
C
Order fulfillment involves all of the following business processes except: A) shipping the product. B) assembling the product. C) making customers aware of the product. D) submitting the order. E) checking the customer's credit.
C
Running a Java program on a computer requires: a. a Java Virtual Machine to be installed on the server hosting the Java applet. b. no specialized software, as Java is platform-independent. c. a Java Virtual Machine to be installed on that computer. d. the Mozilla Firefox browser and no other browsers. e. a miniature program to be downloaded to the user's computer.
C
Sociologists study information systems with an eye to understanding: A) mathematically based models and physical technology. B) how new information systems change the control and cost structures within the firm. C) how systems affect individuals, groups, and organizations. D) the production of digital goods. E) how human decision makers perceive and use formal information.
C
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? A) Improved flexibility B) Improved efficiency C) Customer intimacy D) Operational excellence E) Improved decision making
C
The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. a.rivalry b.bargaining power c.value chain d.competitive forces e.new entrant
C
The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional value, is referred to as: a.the point of no return. b.supply and demand. c.the law of diminishing returns. d.network inelasticity. e.virtual economics.
C
The most successful solutions or methods for achieving a business objective are called: a.core competencies. b.best processes. c.best practices. d.benchmarks. e.value activities.
C
The practice of contracting custom software development to an outside firm is commonly referred to as: a. application integration. b. service-oriented architecture. c. outsourcing. d. utility computing. e. scaling.
C
The project operation: a. organizes elements into segments. b. identifies the table from which the columns will be selected. c. creates a subset consisting of columns in a table. d. combines relational tables to provide the user with more information than is otherwise available. e. creates a subset consisting of rows in a table.
C
The term management information systems refers to a specific category of information systems serving: A) the information technology function. B) integrated data processing throughout the firm. C) middle management functions. D) transaction process reporting. E) employees with online access to historical records.
C
Web browser software requests web pages from the Internet using which of the following protocols? a. HTML b. URL c. HTTP d. DNS e. FTP
C
Which of the following best describes Immanuel Kant's categorical imperative? a.If an action cannot be taken repeatedly, then it is not right to be taken at any time. b.One can put values in rank order and understand the consequences of various courses of action. c.If an action is not right for everyone to take, it is not right for anyone to take. d.One should take the action that produces the least harm or incurs the least cost. e.You should act towards others as you would like them to act towards you.
C
Which of the following best illustrates the use of information systems to focus on market niche? a.A restaurant chain analyzing local sales figures to determine which menu items to serve. b.A car manufacturer's website that lets you customize the features on the car you are purchasing. c.A department store creating specialized products for preferred customers. d.A bookseller selling an e-book reader that reads only the bookseller's books. e.A clothes manufacturer expanding its offerings to new styles.
C
Which of the following enables a DBMS to reduce data redundancy and inconsistency? a. Ability to create two-dimensional tables b. Use of a data dictionary c. Ability to minimize isolated files with repeated data d. Ability to couple program and data e. Ability to enforce referential integrity
C
Which of the following enables a single physical resource (such as a server or a storage device) to appear to the user as multiple logical resources? a. Multicore processing b. Autonomic computing c. Virtualization d. Cloud computing e. Ubiquitous computing
C
Which of the following is an example of raw data from an automobile manufacturer? A) an average of 120 Subarus sold daily in NY in 2017 B) annual sales of Subaru outback's increased 5.3 percent C) one Subaru Outback sold 6/27/2017 in Mohegan lake, NY for $24,000 D) 1200 Subaru outback's sold during the first quarter in NY E) An average sale price of $25,500 for all Subaru outback's sold during July 2017 in Mohegan lake, NY
C
Which of the following is not a U.S. federal law affecting private institutions? a. HIPAA b. Video Privacy Protection Act c. Computer Matching and Privacy Protection Act d. Gramm-Leach-Bliley Act e. COPPA
C
Which of the following is not a file-sharing service? a. The Pirate Bay b. Grokster c. Pandora d. Morpheus e. Megaupload
C
Which of the following is not a part of the IT infrastructure ecosystem found in firms? a. Operating system platforms b. Internet platforms c. Virtual reality systems d. Enterprise software applications e. Consultant and system integrators
C
Which of the following is not one of the current changes taking place in information systems technology? A) Growing business use of big data B) Emerging mobile digital platform C) Growth in the PC platform D) Increased usage of data generated by the Internet of Things E) Growth in cloud computing
C
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) Enterprise system C) Extranet D) Intranet E) MIS
C
________ systems are also known as enterprise systems. A) Enterprise support B) Management information C) Enterprise resource planning D) Resource planning E) Decision-support
C
Which of the following is an example of an organizational complementary asset? A) the internet and telecommunications infrastructure B) a collaborative work environment C) laws and regulations D) strong senior management E) choosing the appropriate business model
Choosing the appropriate business model
Which of the following is not one of the IT innovations changing the world of business today? A) Business intelligence B) Cloud computing C) Big data D) IoT E) The mobile digital platform
Cloud computing
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as: a.switching costs. b.procurement. c.agency costs. d.transaction costs. e.network costs
D
A ________ is a senior manager who oversees the use of IT in the firm. a.CKO b.CFO c.CEO d.CIO e.CTO
D
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? A) ESS B) DSS C) KMS D) MIS E) TPS
D
A(n) ________ is a commercial organization with a permanent connection to the Internet that sells temporary connections to retail subscribers. a. RSS b. FTP c. NFP d. ISP e. WAN
D
A(n) ________ is an integrated circuit which contains two or more processors to enhance performance and reduce power consumption. a. legacy processor b. scalable processor c. green circuit d. multicore processor e. aggregate circuit
D
A(n) ________ is typically a major source of data for other systems. A) MIS B) KMS C) ESS D) TPS E) DSS
D
A(n) ________ signal is a discrete, binary waveform that transmits data coded into two discrete states such as 1-bits and 0-bits. a. broadband b. modulated c. analog d. digital e. T1
D
According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment. a.psychological b.sociotechnical c.macroeconomic d.microeconomic e.behavioral
D
All of the following are capabilities of enterprise social networking tools except: A)the ability to set up member profiles. B)the ability to establish groups and team workspaces. C)tagging and social bookmarking. D)supply chain management. E)the ability to share, store, and manage content.
D
All of the following are technologies used to analyze and manage big data except: a. Hadoop. b. analytic platforms. c. in-memory computing. d. cloud computing. e. noSQL.
D
All of the following describe the effects of globalization EXCEPT: A) replication of business models in multiple countries B) significant decreases in operating costs C) ability to find low-cost suppliers D) increases in transactional costs E) reduction of labor costs through outsourcing
D
Client/ server computing is a: a. centralized computing model where local computers are connected to one another by a network b. network where centralized mainframe computers serve local devices c. centralized model of computing for large corporations d. distributed computing model where clients are linked to one another through a network that is controlled by a network server computer e. network that connects sensors to desktop computers
D
FIP principles are based on a belief in which of the following? a.Difference between the interests of the individual and commercial organizations b.Responsibility of the record holder c.Privacy of the individual d.Mutuality of interest between the record holder and the individual e.Accountability of the record holder
D
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017? A) About $100 billion B) About $1 billion C) About $10 trillion D) About $1 trillion E) About $100 million
D
In 2017, what percent of the U.S. economy resulted from foreign trade? A) 25 percent b) 10 percent c) 66 percent D) 30 percent e) 50 percent
D
In TCP/IP, IP is responsible for which of the following? a. Establishing an Internet connection between two computers b. Sequencing the transfer of packets c. Breaking messages down into packets d. Disassembling and reassembling packets during transmission e. Moving packets over the network
D
In a multi-tiered network: a.processing is split between clients and servers. b.processing is handled by multiple, geographically-remote clients. c.processing is located in the cloud. d.the work of the entire network is balanced over several levels of servers. e.the work of the entire network is centralized.
D
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? a.KMS b.MIS c.TPS d.DSS e. ESS
D
When two organizations pool markets and expertise that result in lower costs and generate profits, they are creating: a.core competencies. b.net marketplaces. c.a value web. d.synergies. e.a value chain.
D
Predictive search in Google's search engine: a. maintains a history of your searches and then predicts what you will search on next. b. uses a knowledge graph of what similar people searched on to predict your search interests. c. uses a semantic approach to predict what you are looking for. d. predicts what you are looking for as you enter words into the query box. e. uses a tracking service and cookies on your browser to predict search results.
D
Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as: a. outsourced software. b. mashups. c. service level agreements. d. software packages. e. open-source software.
D
Producing a bill of materials is a business process in which of the following functional areas? A)Sales and marketing B)Research and development C)Finance and accounting D)Manufacturing and production E)Human resources
D
Shopping bots use ________ software for searching the Internet. a. Web 2.0 b. Web 3.0 c. comparison d. intelligent agent e. SEO
D
Specifications that establish the compatibility of products and the ability to communicate in a network are called: a. Internet standards. b. telecommunications standards. c. compatibility standards. d. technology standards. e. network standards.
D
The ________ function is responsible for making sure customers are aware of the company's products. A) human resources B) manufacturing and production C) distribution and logistics D) sales and marketing E) finance and accounting
D
The ability to be in multiple states at once, dramatically increasing processing power, is a hallmark of: a. utility computing. b. grid computing. c. colocation. d. quantum computing. e. edge computing.
D
The concept of a future web in which it is commonplace for everyday objects to be connected, controlled, or monitored over the Internet is called: a. the Semantic Web. b. a 3-D Web. c. Internet2. d. the Internet of Things. e. Web 2.0.
D
The ethical "no free lunch" rule states that A) if an action cannot be taken repeatedly, then it is not right to be taken at any time. B) one should take the action that produces the least harm or incurs the least cost. C) one can put values in rank order and understand the consequences of various courses of action. D) if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work. E) if an action is not right for everyone to take, it is not right for anyone to take.
D
The interaction between information technology and organizations is influenced: a.by two main macroeconomic forces: capital and labor. b.solely by the decision making of middle and senior managers. c.by the development of new information technologies. d.by many factors, including structure, politics, culture, and environment. e.by the rate of growth of the organization.
D
The logical view of a database: a. allows the creation of supplementary reports. b. displays the organization and structure of data on the physical storage media. c. enables users to manipulate the logical structure of the database. d. presents data as they would be perceived by end users. e. includes a digital dashboard.
D
The three principal levels within a business organization hierarchy are: A) senior management, operational management, information systems B) senior management, middle management, service workers C) senior management, data workers, service workers D) senior management, middle management, operational management E) senior management, operational management, service workers
D
Today's computer transistors are roughly equivalent in size to: several atoms. a.the width of a fingernail. b.a human hair. c.a virus. d.a grain of sand.
D
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. A)any computerized technology B)e-commerce C)telecommunications D)the Internet and networking technologies E)e-business
D
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? A) Survival B) New products and services C) Competitive advantage D) Operational efficiency E) Customer intimacy
D
What is not a feature of the General Data Protection Regulation (GDPR)? a.It requires unambiguous consent for using personal data to construct profiles. b.It creates a single EU privacy policy. c.It applies to all firms doing business in the EU. d.It prevents firms from using cookies. e.It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue.
D
Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete? a.Competitive advantage model b.Demand control model c.Network economics model d.Competitive forces model e.Agency costs model
D
Which of the following best describes the effect that new information technology has on society? a.It has a dampening effect on the discourse of business ethics. b.It has a waterfall effect in raising ever more complex ethical issues. c.It is beneficial for society as a whole, while raising dilemmas for consumers. d.It has a ripple effect, raising new ethical, social, and political issues. e.It has a magnifying effect, creating increasing numbers of ethical issues.
D
Which of the following best describes the primary reason for implementing a new information system, from a business perspective? A) The system enables the firm to create new products and services. B) The system integrates well with the Web. C) The system will automate key business processes. D) The system will create new value for the firm, beyond its costs. E) The system is in use by our primary competitors.
D
Which of the following is a competitive force challenging the publishing industry? a.Customers' bargaining power b.Low cost of entry c.Positioning and rivalry among competitors d.Substitute products or services e.Suppliers' bargaining power
D
Which of the following is a specialized language that programmers use to add and change data in the database? a. Structured query language b. Data access language c. Data definition language Data manipulation language DBMS
D
Which of the following is a support activity in a firm's value chain? a.Operations b.Sales and marketing c.Service d.Technology e.Inbound logistics
D
Which of the following is not a true statement about value webs? a.Value webs are more customer-driven than traditional value chains. b.Value webs involve a collection of independent firms that use information technology to coordinate their value chains. c.Value webs operate in a less linear fashion than traditional value chains. d.Value webs are inflexible and cannot adapt quickly to changes in supply and demand. e.Value webs involve highly synchronized industry value chains.
D
Which of the following is not an example of the mobile digital platform? a. Smartwatches b. Kindle c. Cell phones d. CRM e. Tablets
D
Which of the following may lead to a competitive advantage? 1. New products, services, and business models 2. Charging less for superior products 3. Responding to customers in real time A) 1 only B) 2 & 3 C) 1 & 3 D) 1, 2, 3 E) 1 & 2
D
Which of the following refers to a set of self-contained services that communicate with each other to create a working software application? a.Web services b.EAI software c.Prepackaged software d.SOA e.SOAP
D
Which of the following statements about 5G is true? a. 5G is not currently being developed by large Internet network providers. b. 5G will transmit data in the megabyte range. c. 5G is built on the foundation of 4G networks. d. 5G will be able to transmit data in the gigabit range. e. 5G will have longer transmission delays.
D
Which of the following substitute products would be of most concern for a cable TV distributor? a.Terrestrial radio b.Satellite radio c.Broadcast TV d.On-demand Internet television e.Streaming music services
D
Which of the following types of system would you use to manage relationships with your customers? A) MIS B) CLU C) KMS D) CRM E) CLE
D
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? A) An extranet B) CRM C) MIS D) KMS E) TPS
D
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? A) A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data B) A KMS, for minimizing redundant work on similar clients C) A marketing system, for improving sales levels D) An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed E) A TPS, to help manage all daily activities and transactions
D
4G networks use which of the following standards? a. GSM and LTD b. CDMA and PAN c. T-Mobile and AT&T d. LTE and LTD e. LTE and WiMax
E
A field identified in a record as holding the unique identifier for that record is called the: a. primary field. b. primary key. c. key attribute. d. unique ID. e. key field.
E
A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n): a. SaaS. b. SOA. c. TCO. d. RFQ. e. SLA.
E
A schematic of the entire database that describes the relationships in a database is called a(n): a. intersection relationship diagram. b. data dictionary. c. data definition diagram. d. data analysis table. e. entity-relationship diagram.
E
A(n) ________ represent data as two-dimensional tables. a. object-oriented DBMS b. non-relational DBMS c. mobile DBMS d. hierarchical DBMS e. relational DBMS
E
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A)automatic reporting B)management information C)knowledge management D)transaction processing E)enterprise
E
According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: a.environment, organization, structure, and tasks. b.organization, culture, management, and environment. c.technology, people, culture, and structure. d.costs, tasks, structure, and management. e.tasks, technology, people, and structure.
E
All of the following are IT-enabled products and services providing competitive advantage except: a. PayPal's online person-to-person payment system. b.Apple's iTunes. c. Amazon's one-click shopping. d. Ping's golf club customization. e. Nike's use of celebrities to market their products
E
All of the following are current hardware platform trends except: a. quantum computing b. cloud computing c. green computing d. virtualization e. Unix
E
All of the following are new technology-related trends in MIS except: A)the mobile digital platform. B)big data. C) IoT. D) cloud computing. E) co-creation of business value.
E
All of the following laws apply to actions by the federal government except the: a.E-Government Act. b.Privacy Act. c.Computer Security Act. d.Freedom of Information Act. e.Children's Online Privacy Protection Act.
E
All of the following statements are true about information technology's impact on business firms except: a.it helps reduce transaction costs. b.it helps reduce agency costs. c.it helps reduce internal management costs. d.it helps firms lower the cost of market participation. e.it helps firms expand in size.
E
Data ________ occurs when the same data is duplicated in multiple files of a database. a. partitions b. repetition c. independence d. discrepancy e. redundancy
E
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? A) ESS B) TPS C) CRM D) DSS E) MIS
E
The Internet of Things (IoT) refers to: a. the fact that nearly everyone has some kind of computer today. b. the idea that nearly everyone in the United States is connected to the Internet. c. the idea that cars, planes, factories, and government are all connected to the Internet. d. the role of computer processors in automobiles. e. billions of Internet-connected sensors.
E
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CPO D) CEO E) CKO
E
The most common web servers today are: a. WebSTAR and Netscape Server. b. Microsoft IIS and IBM HTTP Server. c. Netscape Server and Apache HTTP. d. IBM HTTP Server and Apache HTTP Server. e. Apache HTTP Server and Microsoft IIS.
E
The obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within which of the following moral dimensions of the information age? a.Family and home b.System quality c.Property rights and obligations d.Accountability and control e.Quality of life
E
The principal liaison between the information systems groups and the rest of the organization is a(n): A) CIO. B) information systems manager. C) programmer. D) CTO. E) systems analyst.
E
The telephone system is an example of a ________ network. a. packet-switched b. wireless c. client/server d. peer-to-peer e. circuit-switched
E
Walmart's continuous replenishment system is an example of a firm using information systems to: a.strengthen ties to its customers. b.develop synergies. c.simplify the industry value chain. d.focus on market niche. e.achieve low-cost leadership.
E
Which of the following is an example of a business using information systems to improve customer and supplier intimacy? A) Verizon's use of a web-based digital dashboard to provide real-time company information for managers B) Apple's creation of the iPad C) PCL Construction's use of cloud computing D) Walmart's RetailLink system E) The Mandarin Oriental's use of computers to keep track of guest preferences
E
Which of the following is an example of a keystone firm within a business ecosystem? a.GUESS and the fashion ecosystem b.American Airlines and the computerized reservation ecosystem c.Citibank and the ATM ecosystem d.Nike and the athletic apparel ecosystem e.Apple and the mobile platform ecosystem
E
Which of the following restricts the information that the U.S. federal government can collect about an individual and regulates what it can do with the information? a.The Freedom of Information Act b.The Gramm-Leach-Bliley Act c.HIPPA d.COPPA e.The Privacy Act
E
Which of the following statements about Linux is not true? a.It is available in free versions downloadable from the Internet. b.Linux applications are embedded in cell phones, smartphones, netbooks, and other handheld devices. c.Linux works on all the major hardware platforms. d.It plays a major role in the back office running local area networks. e.It has garnered 20 percent of the server operating system market.
E
Which of the following statements about RFID is not true? a. Microchips embedded in RFIDs are used to store data. b. RFID tags and antennas come in a variety of shapes and sizes. c. RFIDs transmit only over a short range. d. RFIDs use an antenna to transmit data. e. RFIDs require line-of-sight contact to be read.
E
Which of the following statements about business processes is not true? a.A business firm is a collection of business processes. b.Business processes are a collection of standard operating procedures. c.Business processes are usually ensconced in an organization's culture. d.Business processes influence the relationship between an organization and information technology. e.Business processes are typically unaffected by changes in information systems.
E
Which of the following statements about the technical view of organizations is not true? a.It focuses on how inputs are combined to create outputs when technology changes are introduced into a company. b.It sees capital and labor as being easily substituted for one another. c.It sees the firm as being infinitely malleable. d.It sees the organization as a social structure similar to a machine. e.It emphasizes group relationships, values and structures.
E
Which of the following statements best describes organizational culture? A) It reflects the senior management's perspective on the organization and goals. B) It enables the organization to transcend the different levels and specialties of its employees. C) It allows a company to achieve greater operational efficiency. D) It encompasses the sum of beliefs and assumptions by all members. E) It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
E
Which of the following statements is not true? A) The number of computer programmers is expected to decline by 7 percent through 2026. B) The number of information system employees is expected to grow by 13 percent through 2026. C) Between 2019 and 2026, IS/MIS will add about 550,000 jobs. D) The growth of online software services and cloud computing is impacting the job prospects for computer programmers. E) In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.
E
Which of the following terms refers to significant disparities in access to computers and the Internet among different social groups and different locations? a.Technostress b.CVS c.CTS d.RSI e.Digital divide
E
Which of the following types of system enables management to make better decisions regarding their suppliers? A) TPS B) ERP C) MIS D) KMS E) SCM
E
Which of the following would you use to find patterns in user interaction data recorded by a web server? a. Web structure mining b. Web server mining c. Web protocol mining d. Web content mining e. Web usage mining
E
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? A) DSS B) TPS C) KMS D) MIS E) ESS
E
Which one of the following statements is not true? a. The IAB establishes the overall structure of the Internet. b. ICANN manages the domain name system. c. The Internet must conform to laws where it operates. d. W3C determines programming standards for the Internet. e. The Internet backbone is owned by the federal government in the United States.
E
Which type of application does Macy's use to track items for sale on store shelves? a. BLE application b. GPS application c. Web 3.0 application d. IoT application e. RFID application
E
________ are created by combining and customizing components from different online software applications. a.SaaS b.Web browsers c.Apps d.Web services e.Web mashups
E
________ uses individual atoms and molecules to create computer chips and other devices. a.On-demand computing b.Virtualization c.Quantum computing d.A minicomputer e.Nanotechnology
E
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's A) data management environment B) culture C) information technology (IT) infrastructure D) networked environment E) information system
Information technology (IT) infrastructure
The three activities in an information system that produce the information organizations use to control operations are: A) information, research, analysis B) input, output, feedback C) data, information, analysis D) data analysis, processing, feedback E) input, processing, output
Input, processing, output
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? A) improved decision making B) survival C) new products and services D) customer intimacy E) operational excellence
Operational excellence
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? A) operational management B) production management C) middle management D) knowledge workers E) service workers
Operational management
Disciplined that contribute to the technical approach to information systems include: A) management science, computer science, engineering B) operations research, management science, computer science C) engineering, utilization management, computer science D) economics, sociology, psychology E) computer science, engineering, networking
Operations research, management science, computer science
Converting raw data into a more meaningful form is called: processing. A) feedback. B) analysis. C)capturing. D) processing. E) organizing.
Processing
Which of the follow would be used as an input for an information system? A) product ID, price B) sales for stores in a region C) sales by region report D) marketing costs report for each product E) year to date sales of products
Product ID, price
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? A) ability to embed UPS functions in external sites B) using information to creating plans to deal with competitors C) in-house package tracking software D) taking inventory E) providing package status reports to customers
Providing package status reports to customers
In a hierarchical organization, the upper levels consists of: A) scientists B) data workers C) senior management D) professional employees E) knowledge workers
Senior management
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A)Competitive advantage B) Improved decision making C) Customer intimacy D)Survival E) Operational excellence
Survival
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? A) survival B) operational excellence C) creation of new products D) customer intimacy E) improved decision making
Survival
Which is a service provided by the internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? A) the World Wide Web B) HTML C) An extranet D) FTP E) E-mail
The World Wide Web
global network that uses universal standards to connect millions of different networks around the world? A) an intranet B) the World Wide Web C) the internet D) an extranet E) Verizon
The internet
