ISYS exam 1

_____________ combines and streamlines the steps in a business process to eliminate repetitive and redundant work and to achieve dramatic improvements in quality, service and speed.

Business process management

T/F: Communication between businesses in different parts of the world is not instant, but expensive

False

_______________ have the product created, designed, financed and initially produced in the home country but rely heavily on foreign personnel for further productions, marketing and human resources. Nonetheless, local production of some items, local marketing and local recruitment of personnel are required.

Franchisers

during which step of the BPM process do managers need to determine what business processes are the most important and how improving these processes will help business performance?

Identify processes for change

For companies using BPM, once the new process has been thoroughly modeled and analyzed, it must be translated into a new set of procedures and work rules. this is done during which step of the BPM process?

Implement the new process

____________________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.

Information system

There are 3 activities in an information system that produce the information that organizations need to make decisions, control operation, analyze problems and create new products or services.

Input, processing, output

produce reports serving middle management by condensing information from transaction processing systems and these are not highly analyticalManagement information systems

Management information systems

business firms invest heavily in information systems to achieve six strategic business objectives. what are they?

Operational excellence new products, services and business models customer and supplier intimacy improved decision making competitive advantage survival

which of the following statements about collaboration and social business is false?

Social business typically hampers collaborative work, rather than encouraging it.

_________ consist of organization infrastructure (administration and management), human resources (employee recruiting, hiring, and training), technology (improving products and the production process) and procurement (purchasing input).

Support Activities

a flexible collection of computers on the internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an internet service.

The growth in "cloud computing"

Training, job attitudes and management behavior are part of which dimension of information systems?

The people dimension

in a _______________ ___________, nearly all the value-adding activities are managed from a global perspective without reference to national borders, optimizing sources of supply and demand wherever they appear and taking advantage of any local competitive advantage. there is a strong central management core of decision making but considerable dispersal of power and financial muscle throughout the global divisions.

Transnational strategy

T/F: Customers can now shop in a worldwide marketplace, obtaining price and quality information reliably 24 hours a day.

True

T/F: Firms producing goods and services on a global scale achieve extraordinary cost reductions by finding low-cost suppliers and managing production facilities in other countries.

True

T/F: internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries without having to redesign their expensive fixed-cost information systems infrastructure.

True

an information system that processes data into information containing​ patterns, relationships, and trends.

a business intelligence system

Business process

a logically related set of activies that defines how specific business tasks are performed and represents a unique way in which an organization coordinates work, information, and knowledge is called _______________.

Google Sites/Google Apps, Microsoft SharePoint and Lotus notes are all examples of ____________.

collaboration platforms

___________ ________ used to describe the interaction of external influences specifically threats and opportunities, that affect an organization's strategy and ability to compete.

competitive forces model

technology dimension of information systems consists of __________________.

computer hardware, software, data management technology and networking/telecommunications technology, including the internet.

_____ ___________________ are activities at which a firm excels as a world-class leader.

core competencies

which type of enterprise application tracks all the ways in which a company interact with its customers and analyzes these interactions to optimize revenue, profitability, customer satisfaction, and customer retention?

customer relationship management (CRM)

The three primary activities in the BI process are _______ ____________, ________ ___________, and _________________ ___________.

data​ acquisition, data​ analysis, and publishing results.

systems that support management decisions that are unique and rapidly changing, using advanced analytical methods are called

decision-support systems (DSS)

which of the following best defines decision-support systems (DSS)?

decision-support systems support management decisions that are unique and rapidly changing using advanced analytical methods.

which of the following best describes enterprise applications?

enterprise applications are systems that span functional areas, focus on executing business processes across the business firm and include all levels of management.

Salesforce chatter, Microsoft's Yammer, Jive, and IBM Connections, which connect the memenrs of an organization through profiles, updates and notifications are examples of ______________.

enterprise social networking tools

which of the following best defines executive support systems (ESS)?

executive support systems are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications.

Purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing to change as the system is introduced into the organization and measuring the outcome describes which step in the four-step model of problem solving?

implementation

organization using ___________ ___________ to deal with competitive forces achieve the lowest operational costs.

information systems

how does the ability to electronically check a client's credit and generate a subsequent invoice illustrate the way in which information systems affect business processes?

information systems automate many steps in business processes that were formerly performed manually.

which enterprise application supports the creation, capture, storage and dissemination of firm expertise and knowledge?

knowledge management systems

a ______________ _______ concentrates financial management and control out of a central home base while decentralizing production, sales and marketing operations to units in other countries. the products and services on sale in difference countries are adapted to suit local market conditions.

multinational strategy

taking advantage of network economics, using the model of a virtual company and creating a business ecosystem are all examples of how information systems help businesses use ____________-____________ strategies to achieve competitive advantage.

network based

inbound logistics (receiving and storing materials for distribution to production), operations (transforming inputs into finished products), outbound logistics (storing and distributing finished products), sales and marketing and service are all __________ _____________.

primary activites

Understanding what kind of problem is being presented, and identifying people, organizational and technology factors describes which step in the four step model of problem solving?

problem identification

what are the four steps involved in the problem-solving process?

problem identification solution design solution evaluation and choice implementation

creating several alternative solutions to the problem that has been identified describes which step in the four-step model of problem solving?

solution design

___________ ___________ refer to the expense a customer or company incurs in lost time and expenditure of resources when changing from one supplier or system to another competing supplier or system.

switching costs

transaction processing systems

systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business

The organization dimension of information systems consists of _____________.

the organization's hierarchy, functional specialties, business processes, culture, and political interest groups.

______ ___________ ___________ highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

the value chain model

_______ ____ _______ consists of information systems that enhance competitiveness at the industry level by promoting the use of standards and industry wide consortia, and by enabling businesses to work more efficiently with their value partners.

the value web model

How do new entrants in an industry affect established organizations profits?

they lower them in order to compete against new entrants.

enterprise social networking tools are best defined as_________

tools that create business value by connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses.

Supply chain management

when systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing and delivery of products and services.