IT Exam
1. On a motherboard with two IDE channels, the maximum number of devices per channel is _______ .
2
16. The 80 conductor IDE cable has _________ pins and __________ wires.
40 pins and 80 wires
13. Which of the following AMD processor families is not intended for desktop use? A. Turion B. Phenom C. Athlon D. FX
A
15. Select below the name of the 64-bit only processor created by Intel for use in workstations or servers: A. Athlon B. Atom C. Ivy Bridge D. Itanium
A
19. A solid state drive uses which type of memory? A. NAND B. RAM C. DRAM D. ROM
A
20. The maximum number of Logical Unit Numbers (LUNs) that can exist on a single SCSI ID is: A. 15 B. 16 C. 8 D. 7
A
24. What type of connection is not typically included for use with a KVM switch? A. Sound B. USB C. eSATA D. VGA
A
29. Before a call ends, a technician should: A. Reboot the machine, check if problem resolved B. Require that the customer fill out ticket information C. Check for any available backups D. Close any open tickets
A
3. A(n) ____________________ disk status indicates the disk has been sensed by Windows and can be accessed by either reading or writing to the disk A. online B. active C. basic D. allocated
A
3. Which of the following is used to protect the Windows 7 operating system against malware? A. UAC B. Libraries C. Hidden file extensions D. Read-only file attributes
A
4. Which file system is used by Blu-Ray discs? A. Universal Disk Format B. Compact Disc File System C. FAT32 D. NTFS
A
4. Which portion of the BIOS manages essential devices before the operating system is launched?
A
5. In a(n) ____________________ backup, all files that have been modified since the last full backup are copied, and have the archive bit unset. A. incremental B. differential C. encompassing D. daily
A
5. Select the first Intel chipset below to include Quick Path Interconnect (QPI), which also integrated the memory controller with the processor. A. Sandy Bridge B. Nehalem C. Ivy Bridge D. Clovertown
A
8. Which of the following is used to keep the motherboard from contacting the case, preventing a short? A. Standoffs B. Headers C. Retention screws D. Case screws
A
9. Some motherboards require an extra power connector for PCIe devices. How many pins is this connector? A. 4 or 8 pins B. 6 or 12 pins C. 6 or 8 pins D. 4 or 12 pins
A
26. The _________ certification is offered by CompTIA and tests a technician's knowledge of both hardware and software.
A+
3. ____________________ is the element of the Windows 7 GUI that gives windows a glassy appearance, but also consumes more hardware resources.
Aero
1. A(n) ____________________ installation uses an answer file. A. recovery CD B. unattended C. network D. drive imaging
B
1. If a problem happens in the ____________________ mode of Windows, a STOP or blue screen error occurs. A. User mode B. Kernel mode C. Startup mode D. Error mode
B
18. The process by which sector markings are defined on a disk is known as? A. High-level formatting B. Low-level formatting C. Magnetic etching D. Partitioning
B
25. The Musical Instrument Digital Interface (MIDI) port is a: A. 3 pin DIN B. 5 pin DIN C. PS/2 D. AUX
B
4. After you install Windows Vista or XP, you have this many days to activate the OS. A. 15 B. 30 C. 45 D. 60
B
4. The top of a top-down hierarchical structure of subdirectories is called the ____________________. A. Base directory B. Root directory C. Top directory D. Volume directory
B
4. Which technology below uses sequential access? A. Solid state drives B. Tape drives C. Floppy drives D. Hard drives
B
5. A single IDE port on a motherboard can interface with as many as ________ devices. A. 1 B. 2 C. 3 D. 4
B
5. Loopback plugs can test which of the following components? A. Power supply B. Network ports C. Expansion slots D. RAM sticks
B
5. Select the video connector that uses separate cables for each RGB signal: A. Composite B. Component C. HDMI D. VGA
B
5. The Windows 7 _____________ Center is a centralized location used to solve problems with security and maintenance. A. Network and Sharing B. Action C. Solutions D. Control
B
5. The most important registry key containing hardware, software, and security data is ____________________. A. HKEY_CURRENT_CONFIG (HKCC) B. HKEY_LOCAL_MACHINE (HKLM) C. HKEY_CLASSES_ROOT (HKCR) D. HKEY_CURRENT_USER (HKCU)
B
5. What is a computer with an operating system that relies on a separate server for its processing power called? A. Fat client B. Thin client C. Thick client D. Small client
B
9. Which of the following RAM technologies requires a continuity module to be placed in unused slots? A. DIMM B. RIMM C. SO-DIMM D. SIMM
B
3. Which electronic component below has a dual voltage selector switch? A. Hard drive B. Power supply C. RAM D. Processor
B.
1. A(n) ____________________ is an extra copy of a data or software file that a user can use if the original file becomes damaged or destroyed
Backup
1. The easiest way to clean up temporary files is to use the _________ utility on the drive properties box. A. Error Checking B. Defragmentation C. Disk Cleanup D. Backup
C
2. To launch the Services console, type ____________________ in the Windows 7 Start Search box. A. services B. services.pgm C. services.msc D. servicescon.exe
C
28. When dealing with an irate customer, you should: A. Defend yourself B. Blame others C. Listen and acknowledge the problem D. Offer to call the customer at a later tim
C
4. Which of the following is not a good reason to flash a motherboard's BIOS? A. Issues with system during the boot sequence B. Motherboard features are no longer working properly C. Computer case has been replaced D. New processor support provided by update
C
11. The ____________________ technology from Intel combines a processor, chipset, and wireless network adapter into the same unit.
Centrino
3. When Windows reads a(n) ____________________ file, the drive must work hard to move its read-write head all over the drive to retrieve the file.
Cluster
10. Which of the following is not a typical header for the front panel connectors? A. Power SW B. Power LED- C. Reset SW D. Power SW-
D
23. Select the device below that should work without additional drivers: A. Biometric device B. Webcam C. Video card D. Keyboard
D
3. Select the socket below that is not an AMD socket: A. FM2 B. AM3+ C. Socket 940 D. Socket 1155
D
3. To end a process within task manager, click ____________________. A. Shut Down B. Quit Process C. Stop Process D. End Process
D
30. When should you escalate an open ticket? A. When the problem is resolved B. Before getting customer contact information C. During the initial contact with a customer D. When you lack access to more extensive resources
D
4. A chipset's North Bridge connects to a processor via the: A. Front side bus B. South Bridge C. PCI Bride D. IO Hub
D
4. Select the power connector that is specified by the ATX Version 2.2 standard, which allows more power to the motherboard for PCI Express (PCIe) devices. A. 20 pin P1 connector B. 8 pin auxiliary connector C. 24+4 pin P1 connector D. 20+4 or 24 -pin P1 connector
D
4. Use the ____________________ utility to check the drive for errors and recover data A. Xcopy B. Defrag C. Format D. Chkdsk
D
5. A(n) ____________________ is a type of peer-to-peer (P2P) network, which is a network managed by each computer without centralized control. A. Domain B. Workhome C. Groupshare D. Workgroup
D
5. The twist in a floppy drive cable indicates what information? A. Master configuration B. Slave configuration C. Transmission speed D. A: drive
D
5. Which of the following keys is not a typical key to press during startup to enter the BIOS? A. Space bar B. F1 C. F2 D. Del
D
2. In Windows 7, a PC technician can use ____________________ to resize volumes.
Disk Management Utility
5. A(n) ____________________ allows a user to install the new OS without disturbing the old one, allowing you to boot either OS
Dual Boot
1. A ____________________ socket has pins on the motherboard that make physical contact with pads on the processor.
FCLGA
12. True or False: A processor designed for socket 1155 will work in a motherboard with socket 1156.
False
17. True or False: When using SCSI, only one type of connector is allowed, since mixing connectors and devices that use different connectors can cause electrical failure of any device in the chain.
False
2. True or False: A MicroATX motherboard will fit inside of a MiniITX case.
False
2. True or False: A TPM chip can be re-initialized without causing loss of data.
False
2. True or False: By default, Windows 7 automatically defrags daily.
False
2. True or False: The PATA interface is the successor to the SATA interface, and uses a special power connector that differs from a Molex connector.
False
2. True or False: The use of a RAID setup can't increase fault tolerance because all data is striped across multiple drives.
False
4. True or False: In Windows, Briefcase creates a Briefcase folder, which is a folder that can be used to sync up files in this folder with its corresponding Briefcase folder on another computer.
False
7. True or False: Unbuffered RAM can't be mixed with buffered RAM
False
1. The ________ uses fins to conduct heat away from a processor, and is typically made of copper or aluminum, or both.
Heat Sink
1. A processor, or CPU, typically has a fan and ____________________ mounted on top of it to keep it cool.
Heat sink
3. The _________ is used for entertainment purposes and is usually connected to a television, and is controlled using a 10-foot user interface, often by remote control.
Home theater PC
2. Windows 7 ____________________ is designed for low-cost home systems that do not require full security and networking features
Homegroup
2. Drive ____________________ replicates a drive to a new computer or to another drive on the same computer. Answer:
Imagining
21. The _________ wireless technology requires unobstructed line of sight between the sending and receiving devices
Infrared
1. A ________ is a set of small posts or pins on the motherboard that are used to set or clear motherboard settings.
Jumper
1. A _______ is like a proof of purchase for software, and grants usage to the buyer
License
3. A _________ , or RAID1, keeps two or more drives in sync so that the data one drive is perfectly replicated to the other.
Mirroring
1. A(n) ____________________ is software that controls a computer.
OS
6. The speed of a memory module can be measured in MHz or ________ , which is a measurement of total bandwidth available between the module and the processor.
PC rating
8. A _________ can occur in older SIMMs, and only happens when a module's parity information doesn't match information in memory
Parity error
4. The ____________________ is a database designed with a hierarchical database that contains configuration information for Windows, users, software applications, and installed hardware devices.
Registry Editor
1. The right side of the taskbar is called the notification area, which some call the ____________________.
System Tray
1. True or False: The Windows operating Original Equipment Manufacturer (OEM) version can only be installed on a new PC for resale.
True
2. True or False: Alternating current is a current that oscillates back and forth, where voltage in the system alternates between positive and negative.
True
2. True or False: DisplayPort has the ability to pass digital sound, whereas DVI does not.
True
2. True or False: Windows uses the file extension to know which application to open to manage the file, which is called the file association.
True
22. True or False: A device's drivers can be rolled back under the Driver tab of a device's properties in Device Manager
True
4. True or False: An upgrade license costs considerably less than the clean install license
True
4. True or False: The Windows Vista backup utility is called the Backup and Restore Center
True
5. True or False: Even though a computer running Windows might have multiple volumes, the computer only has one root directory for all volumes combined.
True
3. A(n) ____________________ is software that simulates the hardware of a physical computer.
Virtual Machine
5. The ____________________ file is called virtual memory and is used to enhance the amount of RAM in a system.
Virtual Memory Paging
10. A 32-bit version of Windows 7 is limited to how much available RAM? A. 2 GB B. 3 GB C. 4 GB D. 16 GB
c
14. Which Intel processor below was Intel's first consumer market dual core? A. Core i3 B. Core 2 Duo C. Pentium D D. Pentium 4
c
4. Chain of custody ensures that which of the following is true? A. Evidence will not be used in court B. Evidence will be discarded C. Possession of evidence is tracked D. Evidence has been improperly secured
c
3. The _________, also known as the bus/core ratio, can sometimes be increased in order to overclock a processor.
clock
3. The _________ utility can be used to discover the version of DirectX installed, as well as troubleshoot issues with graphical applications.
dxdiag.exe
1. A _______ is the intersection of a row electrode and a column electrode, forming the smallest addressable unit on a computer screen. Answer:
pixel
3. The device used for converting AC to DC is called a
rectifier
1. True or False: You can use MSconfig as a temporary fix or disable a program or service at startup. Answer:
true
2. True or False: A computer customized for audio and video editing purposes typically relies heavily on graphics cards
true
2. True or False: Screen resolution is the number of dots or pixels on a monitor screen, expressed as two numbers.
true
27. True or False: Trouble ticket software, or call tracking software, can be used to increase the expediency and efficiency of handling customer issues.
true
3. True or False: A 64-bit driver will not work within a 32-bit OS.
true
1. The ________ is the measure of electrical force, and uses the V symbol.
volt
