ITC 429 exam 1
The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.
Business Process Modeling (or Mapping) 65
________make customers reluctant to switch to another product or service.
switching costs
What is the difference between a B2C and a C2B?
B2C focuses on business to consumers, and C2B focuses on consumers to business.
Which of the following represents the primary forms of ebusiness?
Content providers, infomediaries, online marketplaces, portals, service providers, and transaction brokers.
what is a competitive advantage?
A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
A system is a collection of parts that link together to ___________.
Achieve a common purpose
Which of the below is not a valid form of an ebusiness revenue model?
Service provider
What is the ebusiness model that applies to customers offering goods and services to each other over the Internet?
C2C
All of the following are common tools used in industry to analyze and develop competitive advantages, except:
Competitive analysis model
A business strategy achieves a specific set of goals, which include __________.
Attracting new customers and developing new products or services.
Which of the following is considered information?
Best-selling item by month
what is a standardized set of activities that accomplishes a specific task?
Business process
What is the analysis and redesign of workflow within and between enterprises?
Business process reengineering
What is a pure-play business?
Business-to-Consumer (B2C) Business type, A business that operates on the Internet only without a physical store. Ex. Amazon.com, Expedia.com
what is the internet protocol web browsers use to request and display web pages using universal resource locators
Hypertext Transfer Protocol (HTTP)
Which of the following is a challenge facing an ebusiness?
Increasing liabilities
Why do students need to study information technology?
Information technology is everywhere in business
What are the two main categories in a value chain analysis?
Primary value activities and support value activities.
What is the difference between ebusiness and ecommerce?
The difference between Ecommerce and E-business is that E-business includes Ecommerce along with all activities related to internal and external business operations such as servicing customer accounts, collaborating with partners, and exchanging real-time information.
What analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?
Value chain analysis
All of the following are forms of ebusiness except ______________.
a subscription fee
Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following are included in Porter's three generic strategies?
broad differentiation, broad cost leadership, narrow focused strategy
Information technology can enable departments to more efficiently and effectively perform their core ________
business operation
What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?
the value chain analysis
which of the following implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
digital darwinism
What types of metrics measure customer satisfaction?
effectiveness MIS metrics
What type of metrics measure throughput, speed, and availability?
efficiency MIS metrics
The quantifiable metrics a company uses to evaluate progress toward critical success factors is called
key performance indicators
Which of the following is not considered a category within the support value activities in a value chain analysis?
outbound logistics
Which of the following is considered data
quantity sold