ITC Chapter 2

The ________ function is responsible for making sure customers are aware of the company's products.

(sales and marketing) distribution and logistics human resources finance and accounting manufacturing and production

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Collaborative distribution system Reverse logistics system Enterprise planning system xSupply chain management system Transaction processing system

Which of the following job categories is expected to experience the most growth over the next eight years?

Computer programmers Computer support specialists Software engineers (Security analysts) Database administrators

Which of the following is a routine question that might be answered by an MIS system?

Creating a new product Estimating the effect of changing costs of supplies Forecasting new industry trends xCompare planned to actual sales for each quarter Calculating the best trucking routes for product delivery

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Enterprise planning system Collaborative distribution system Transaction processing system xSupply chain management system Reverse logistics system

Which of the following statements about collaboration is not true?

In business, a collaboration can last as little as a few minutes. Businesses need special systems for collaboration. xSuccessful collaboration can be achieved through technology regardless of the organization's culture or structure. Business collaboration relies on the formation of teams that are assigned a specific task or goal. One business benefit of collaboration is improved innovation.

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with ESS capabilities (TPS with MIS capabilities) TPS DSS with MIS capabilities TPS with DSS capabilities

An ESS supports which of the following?

Transactional needs of the organization Knowledge and data workers in an organization Day-to-day processes of production Decision making and administrative activities of middle managers xLong-range planning activities of senior management

All of the following job categories are expected to grow over the next eight years except:

database administrators. computer support specialists. xcomputer programmers. systems analysts. software developers.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

e-commerce e-business xthe Internet and networking technologies telecommunications any computerized technology

An information systems manager:

oversees the company's security policy. writes software instructions for computers. acts as liaison between the information systems group and the rest of the organization. xmanages data entry staff. translates business problems into information requirements.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

telecommunications xthe Internet and networking technologies e-business any computerized technology e-commerce

All of the following are capabilities of enterprise social networking tools except:

the ability to share, store, and manage content. the ability to establish groups and team workspaces. the ability to set up member profiles. xsupply chain management. tagging and social bookmarking.

n ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

x e-business e-commerce SCM enterprise applications MIS

Order fulfillment involves all of the following business processes except:

xmaking customers aware of the product. assembling the product. shipping the product. submitting the order. checking the customer's credit.

Which of the following is a firm's CPO responsible for?

Making better use of existing knowledge in organizational and management processes Enforcing the firm's information security policy Overseeing the use of information technology in the firm xEnsuring that the company complies with existing data privacy laws Acting as liaison between the information systems group and the rest of the company

systems are also known as enterprise systems.

Management information xEnterprise support Resource planning Enterprise resource planning Decision-support

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Same time/same place Different time/remote xRemote/colocated Synchronous/colocated Same time/remote

Which of the following is an example of a cross-functional business process?

Shipping a product Paying creditors Hiring employees xFulfilling a customer order Identifying customers

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

TPS KMS xESS MIS DSS

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

TPS xKMS MIS An extranet CRM

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

DSS BIS MIS xTPS KWS

A(n) ________ is typically a major source of data for other systems.

ESS DSS xTPS MIS KMS

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

ESS MIS xKMS TPS DSS

Which of the following statements regarding IBM Notes is not true?

It provides tools for full version control of all company documentation. It is designed to provide security for sensitive corporate information. xIt began as an e-mail and messaging client. It provides capabilities for wikis and microblogging. It is a widely used collaboration tool at larger firms.

Which of the following types of system enables management to make better decisions regarding their suppliers?

KMS ERP xSCM MIS TPS