ITC761 Exam 4
________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A. Business process management B. Business process redesign C. TQM D. CASE tools E. Systems analysis and design
A. Business process management
Which of the following is not one of the challenges posed by international networks, including the Internet? A. Differences in Internet protocols B. Costs and tariffs C. Network management D. Security E. Quality of service
A. Differences in Internet protocols
Which of the following is an example of using an internal integration tool? A. Holding frequent project team meetings B. Creating a Gantt chart C. Including user representatives as active members of the project team D. Developing a scoring model E. Creating PERT chart
A. Holding frequent project team meetings
Which of the following strategies represents the proper approach to a low risk, high reward project? A. Identify and develop B. Treat as a routine project C. Cautiously examine D. Avoid E. Pursue after all other projects are complete
A. Identify and develop
Which of the following is not one of the principal problems of international networks? A. Network standards B. Installation delays C. Network capacity D. Poor quality of international service E. Regulatory constraints
A. Network standards
Which of the following countries has the highest percentage of its total population using the Internet? A. Norway B. China C. United States D. Brazil E. Somalia
A. Norway
Which method would you use to develop risk profiles for a firm's information system projects and assets? A. Portfolio analysis B. Scoring model C. Real options model D. Information systems plan E. TCO
A. Portfolio analysis
________ describe the transformation occurring within the lowest level of the data flow diagrams. A. Process specifications B. Object-oriented frameworks C. Design requirements D. Technology design plans E. Information requirements
A. Process specifications
Which process develops a detailed description of the functions that a new information system must perform? A. Requirements analysis B. Management plan C. Feasibility study D. Systems design E. Test plan development
A. Requirements analysis
As described in the text, which of the following is not a risk factor in information systems projects? A. The link between information systems and corporate strategy B. Project structure C. Project size D. Scope of the project E. Experience with technology
A. The link between information systems and corporate strategy
To understand and define the contents of data flows and data stores, system builders use: A. a data dictionary. B. data flow diagrams. C. systems analysis. D. user documentation. E. process specifications diagrams.
A. a data dictionary.
BPM software provides tools that help business do all of the following except: A. capture and identify information system requirements for a new system. B. integrate existing systems to support new or redesigned processes. C. create models of improved processes. D. capture and enforce business rules for performing processes. E. identify and document processes requiring improvement.
A. capture and identify information system requirements for a new system.
In terms of global business strategy and structure, a domestic exporter strategy: A. centralizes production, accounting, human resources, and strategic management, and uses a mixed model of sales and marketing. B. centralizes production, accounting, marketing, and human resources. C. disperses production and marketing, with centralized accounting, human resources and strategic management. D. concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. E. concentrates production and marketing in each country, and decentralizes accounting and human resources.
A. centralizes production, accounting, human resources, and strategic management, and uses a mixed model of sales and marketing.
Successful system building requires careful ________ management to minimize organizational resistance. A. change B. technology C. supply chain D. system application E. cost
A. change
Software localization is the process of: A. converting software to operate in a second language. B. developing a purely graphical user interface. C. modifying software so that it can be adopted in other countries without engineering changes. D. converting software programming to run on a different platform. E. modifying software so executives can understand its command language.
A. converting software to operate in a second language.
All of the following are intangible benefits of information systems except: A. cost reduction. B. increased organizational learning. C. improved decision making. D. improved asset utilization. E. improved operations.
A. cost reduction.
The primary tool for representing a system's component processes and the flow of data between them is the: A. data flow diagram. B. process specifications diagram. C. structure chart. D. data dictionary. E. object-oriented chart.
A. data flow diagram.
Counterimplementation is best defined as: A. deliberate attempts to thwart the implementation of a system. B. strategies used to overcome user resistance to change. C. multiple implementations that are run in parallel. D. all of the organizational challenges involved in implementing a system. E. critiquing the implementation of a system constructively.
A. deliberate attempts to thwart the implementation of a system.
In duplicated systems: A. development occurs at the home base and operations are handed over to autonomous units in foreign locations. B. systems development and operations occur in an integrated and coordinated fashion across all units. C. foreign units design the solutions and systems used at the domestic home base. D. each foreign unit designs its own unique solutions and systems. E. systems development is a combined effort of domestic and international units which are then duplicated across the world.
A. development occurs at the home base and operations are handed over to autonomous units in foreign locations.
In decentralized systems: A. each foreign unit designs its own unique solutions and systems. B. foreign units design the solutions and systems used at the domestic home base. C. development occurs at the home base and operations are handed over to autonomous units in foreign locations. D. all systems are designed in domestic headquarters and then distributed to foreign units. E. systems development and operations occur in an integrated and coordinated fashion across all units.
A. each foreign unit designs its own unique solutions and systems.
Most large companies with overseas operations have inherited: A. patchwork international systems from the distant past. B. recently built technology platforms for international systems. C. global marketing systems developed domestically. D. transaction-oriented reporting based at the home office for overseas business. E. enterprise systems developed by local firms.
A. patchwork international systems from the distant past.
In object-oriented development: A. processing logic resides within objects. B. data and processes are separated. C. the class is used as the basic unit of systems analysis and design. D. a strict, step-by-step development process is essential. E. an object is a collection of data that is acted on by external processes.
A. processing logic resides within objects.
In sociotechnical design: A. separate sets of technical and social design solutions are developed and compared. B. human needs are given more importance than technical needs. C. technical needs are given more importance than organizational needs. D. systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. E. ergonomic features of a system are considered to be the most important consideration.
A. separate sets of technical and social design solutions are developed and compared.
Transborder data flow refers to: A. the movement of information across international boundaries. B. the flow of information in international systems. C. the ways in which a country's laws change the flow of data from one country to another. D. the business process of coordinating information from many different countries. E. the business of moving information from one country to another.
A. the movement of information across international boundaries.
Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: A. their ability to enable communication among different systems using universal standards. B. their ability to integrate seamlessly with legacy systems. C. the ability to reuse web services components. D. the ubiquity of the Internet. E. their use of custom programming.
A. their ability to enable communication among different systems using universal standards.
The differing background between users and information systems specialists is referred to as the: A. user-designer communications gap. B. user-designer paradigm. C. information system specialist inefficiency. D. user-designer expertise gap. E. user expertise gap.
A. user-designer communications gap.
While users are concerned about an information system delivering the information needed for work, designers might be concerned about: A. what demands the system will place on the company servers. B. accessing the data on iPhones and tablets. C. opening lines of communication with end users. D. the procedures required to enter data into the system. E. how operation of the system will change their daily routines.
A. what demands the system will place on the company servers.
________ methods rely on measures of cash flows into and out of the firm. A. Real options pricing B. Capital budgeting C. Scoring model D. Portfolio analysis E. Cost effectiveness
B. Capital budgeting
Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A. Database B. Conversion C. Manual procedures D. Implementation E. Input
B. Conversion
Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? A. Current situation B. Current infrastructure capabilities C. Current business organization D. Changing environments E. Firm's strategic plan
B. Current infrastructure capabilities
Which of the following is not a top priority in mobile application development? A. Designing for multitouch B. Designing for keyboard data entry C. Limiting the use of keyboards D. Designing for a mobile device's camera or other features E. Saving resources
B. Designing for keyboard data entry
Which of the following would not be covered in the Budget Requirements section of an information systems plan? A. Acquisition cycle B. Difficulties meeting business requirements C. Potential savings D. Financing E. Requirements
B. Difficulties meeting business requirements
Which of the following helps project managers identify bottlenecks in project development? A. Both internal and external integration tools B. Formal planning and control tools C. Internal integration tools D. External integration tools E. Portfolio analysis tools
B. Formal planning and control tools
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A. Both a PERT chart and a Gannt chart B. Gantt chart C. Portfolio analysis D. Scoring model E. PERT chart
B. Gantt chart
As described in the text, which of the following statements about runaway or failed IT projects is not true? A. Large software projects on average run 33 percent over schedule. B. IT projects often fail because they lack sufficient computing capacity. C. One study found that private sector projects underestimate costs and time required by half. D. 50% of businesses have experienced IT project failure in the last year. E. Large software projects on average run 66 percent over budget.
B. IT projects often fail because they lack sufficient computing capacity.
Which of the following is a limitation of using a financial approach to evaluate information systems? A. Inability to assess the cost of technology B. Inability to assess costs from organizational disruption C. Inability to measure ROI D. Inability to control vendor costs E. Inability to assess risk
B. Inability to assess costs from organizational disruption
Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A. End-user development B. JAD C. Prototyping D. Traditional E. RAD
B. JAD
Which of the following best describes the relationship between system implementation and user involvement and management support? A. System implementation rarely benefits from management support. B. System implementation generally benefits from high levels of user involvement and management support. C. System implementation benefits from management support, but does not require user support. D. System implementation benefits from user support, but does not require management support. E. System implementation rarely benefits from user involvement.
B. System implementation generally benefits from high levels of user involvement and management support.
Which of the following statements about accounting practices in different countries is not true? A. British firms focus on showing shareholders how fast profits are growing. B. U.S. accounting practices focus on demonstrating compliance with strict rules. C. British firms recognize profits before a project is finished, once they are reasonably certain they will get the money. D. Dutch firms separate tax calculations from reports to shareholders. E. German companies generally do not recognize a profit from a venture until the project is completely finished and they have been paid.
B. U.S. accounting practices focus on demonstrating compliance with strict rules.
Which of the following types of projects have a higher likelihood of failure? A. Building a web-based interface to an existing system B. Very large-scale or complex systems projects C. Replacement of middleware with web services for legacy application integration D. Redesigning a user interface to an online investment site E. Integration of a third-party automated payment system
B. Very large-scale or complex systems projects
The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: A. rationalization, automation, reengineering, and redesigning. B. automation, rationalization, redesigning, and paradigm shift. C. paradigm shift, reengineering, rationalization, and automation. D. rationalization, automation, reengineering, and paradigm shift. E. automation, redesigning, restructuring, and paradigm shift.
B. automation, rationalization, redesigning, and paradigm shift.
The way to identify core business processes is to conduct a: A. feasibility analysis. B. business process analysis. C. systems analysis. D. cost-benefit analysis. E. work-flow analysis.
B. business process analysis.
Domestic exporters typically have highly ________ systems. A. duplicated B. centralized C. networked D. decentralized E. autonomous
B. centralized
In a multinational business strategy, the finance/accounting function is: A. dispersed. B. centralized. C. coordinated. D. performed by local divisions in different countries. E. mixed.
B. centralized.
In order to define centers of excellence in a global firm, you first need to identify: A. SOPs. B. core business processes. C. international best practices. D. functional areas. E. core competencies.
B. core business processes.
Consumers who only want to purchase products made in their own country are an example of: A. different laws in different countries. B. cultural particularism. C. universal global attitudes. D. different business standards. E. political culture.
B. cultural particularism.
A "responsive design" for mobile applications is a design that responds to a user's: A. gestures. B. digital device and screen size. C. location. D. voice commands. E. needs.
B. digital device and screen size.
Most companies pursuing a global strategy begin as: A. conglomerate corporations. B. domestic exporters. C. transnationals. D. multinationals. E. franchisers.
B. domestic exporters.
Internal integration tools: A. consist of ways to link the work of the implementation team with users at all organization levels. B. enable a project to have sufficient technical support for projects with challenging and complex technology. C. portray a project as a network diagram with numbered nodes representing project tasks. D. enable a project manager to properly document and monitor project plans. E. enable end users to communicate with system developers.
B. enable a project to have sufficient technical support for projects with challenging and complex technology.
A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be: A. agile. B. iterative. C. prototyped. D. object-oriented. E. end-user oriented.
B. iterative.
In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. A. financial indicators B. key performance indicators C. strategic indicators D. output measures E. efficiency measures
B. key performance indicators
Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A. post-implementation. B. maintenance. C. implementation. D. acceptance. E. production.
B. maintenance.
An upscale organic foods grocery store chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A. business process redesign. B. paradigm shift. C. automation. D. organizational change. E. rationalization of procedures.
B. paradigm shift.
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as: A. cooptation. B. particularism. C. prejudice. D. localization. E. globalization.
B. particularism.
Acceptance testing: A. tests the functioning of the system as a whole. B. provides the final certification that the system is ready to be used in a production setting. C. includes all the preparations for the series of tests to be performed on the system. D. tests each program separately in the system. E. tests the conversion of legacy data to the new system.
B. provides the final certification that the system is ready to be used in a production setting.
A software package evaluation process is often based on a series of detailed questions sent to vendors, called a(n): A. systems design document. B. request for proposal. C. logical design document. D. strategic planning document. E. information systems management plan.
B. request for proposal.
A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A. data flow diagram B. systems design document C. information requirements document D. feasibility study E. request for proposal
B. systems design document
In order, what are the first three steps in BPM? A. 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. B. 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. C. 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. D. 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change. E. 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.
C. 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
________ is the process of changing from the old system to the new system. A. Implementation B. Systems analysis and design C. Conversion D. End-user involvement E. Programming
C. Conversion
Which of the following is not a specific challenge to global business systems? A. Unreliable phone networks B. Different telecommunication standards C. Cultural expectations D. Shortages of skilled consultants E. Different data transfer speeds
C. Cultural expectations
Which of the following is not an important technology issue to consider when developing an international information system? A. Developing common data standards B. Building sufficient connectivity C. Deciding how mobile computing will fit into your international system D. Finding specific software applications that are user friendly and enhance productivity E. Standardizing the global computing platform
C. Deciding how mobile computing will fit into your international system
Which of the following is the dominant pattern of governance used by transnational firms? A. Localized B. Duplicated C. Federal structure D. Centralized E. Decentralized
C. Federal structure
Which of the following is not one of the activities of the systems analyst? A. Communicating with users B. Acting as a change agent C. Formulating of capital budgeting models D. Mediating between competing interest groups E. Deciding which systems to develop
C. Formulating of capital budgeting models
A firm in the finance industry should do which of the following to ensure that it stays current with technology? A. Select only low-cost, low risk projects B. Limit work to those projects with great rewards C. Have a few high-risk, high-benefit projects D. Avoid projects that are very costly E. Select only low-risk, high-reward projects
C. Have a few high-risk, high-benefit projects
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A. Information systems plan B. Strategic planning document C. Organizational impact analysis D. Sociotechnical design report E. Internal integration report
C. Organizational impact analysis
Which conversion process introduces the system first to a limited portion of the organization? A. Phased approach strategy B. Parallel approach strategy C. Pilot study strategy D. Limited cutover strategy E. Parallel strategy
C. Pilot study strategy
The idea that the achievement of quality control is an end in itself describes a main concept of: A. BPR. B. six sigma. C. TQM. D. systems analysis and design. E. BPM.
C. TQM.
What is the first thing you should consider when thinking about building an international information system? A. The different computing and communication standards in the world B. New technologies that will help you achieve your goals C. The global environment where your business will operate, and identify the business drivers for your firm and industry D. The business challenges you face in the global environment E. The state of world politics
C. The global environment where your business will operate, and identify the business drivers for your firm and industry
Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? A. It is difficult to quantify and explain the benefits of information systems that are large. B. This approach may fail due to a lack of visibility. C. This approach tends to fail because of an inability to focus resources. D. "Grand design" approaches typically fail to identify centers of excellence. E. This approach tends to fail because of a lack of concrete objectives.
C. This approach tends to fail because of an inability to focus resources.
Which of the following methods of encouraging local users to support global systems should be avoided as much as possible? A. Permitting each country unit the opportunity to develop a transnational application first in its home territory and then throughout the world B. Developing transnational centers of excellence C. Using raw power D. Involving users in the creation of the design without giving up control over the development of the project to parochial interests E. Requiring local units to agree on a short list of transnational systems
C. Using raw power
A native mobile app is: A. a mobile website. B. a mobile web app. C. a standalone application that does not use a browser. D. one that can only operate on selected devices. E. a responsive mobile app.
C. a standalone application that does not use a browser.
When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called: A. cooperation. B. implementation. C. cooptation. D. change management. E. advocacy.
C. cooptation.
All of the following are indications of a failed information systems project except: A. a redesigned website has fewer visits to the customer support pages. B. employees are refusing to switch to the new system. C. employees require training to properly use the system. D. employees have created a spreadsheet solution to manipulate the data generated by the system. E. the system is not being used by anyone.
C. employees require training to properly use the system.
Formal planning and control tools: A. are used to evaluate alternative systems projects. B. serve as a road map indicating the direction of systems development. C. enable a project manager to properly document and monitor project plans. D. are used to select projects where many criteria must be considered. E. link the work of the implementation team with users at all organization levels.
C. enable a project manager to properly document and monitor project plans.
Transnational centers of excellence do all of the following except: A. accomplish all design and testing. B. define information requirements. C. implement the system. D. perform business and systems analysis. E. perform initial identification and specification of business processes.
C. implement the system.
The ________ reviews and approves plans for systems in all divisions. A. board of directors B. project team C. information systems steering committee D. project management group E. corporate strategic planning committee
C. information systems steering committee
A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of: A. TQM. B. paradigm shift. C. rationalization of procedures. D. six sigma. E. automation.
C. rationalization of procedures.
In the direct cutover conversion strategy, the new system: A. and the old are run together. B. is tested by an outsourced company. C. replaces the old one on an appointed day. D. is introduced in stages. E. the old and new systems are run in parallel.
C. replaces the old one on an appointed day.
In the direct cutover conversion strategy, the new system: A. is introduced in stages. B. and the old are run together. C. replaces the old one on an appointed day. D. is tested by an outsourced company. E. the old and new systems are run in parallel.
C. replaces the old one on an appointed day.
In networked systems: A. each foreign unit designs its own unique solutions and systems. B. development occurs at the home base but operations are handed over to autonomous units in foreign locations. C. systems development and operations occur in an integrated and coordinated fashion across all units. D. development occurs at the home base and operations are handed over to autonomous units in foreign locations. E. foreign units design the solutions and systems used at the domestic home base.
C. systems development and operations occur in an integrated and coordinated fashion across all units.
System testing: A. includes all the preparations for the series of tests to be performed on the system. B. provides the final certification that the system is ready to be used in a production setting. C. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. D. tests the information requirements of a system. E. tests each program separately.
C. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
The entire system-building effort is driven by: A. feasibility studies. B. six sigma. C. user information requirements. D. documentation. E. available information technology.
C. user information requirements.
Which of the following statements about CASE is not true? A. CASE tools provide automated graphics facilities for producing charts. B. CASE tools have capabilities for validating design diagrams and specifications. C. CASE tools facilitate the creation of clear documentation. D. CASE tools reduce the need for end user participation in systems development. E. CASE tools support collaboration among team members.
D. CASE tools reduce the need for end user participation in systems development.
As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A. Technical shortfalls B. Failure to obtain anticipated benefits C. Time slippage D. Customer loyalty E. Cost overruns
D. Customer loyalty
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A. Math, Physics and Degree are sister classes. B. Degree would be a sister class to Mathematics and Physics. C. Degree would be a subclass to Mathematics and Physics. D. Degree is a superclass to Mathematics and Physics. E. Mathematics and Physics would be ancestors to Degree.
D. Degree is a superclass to Mathematics and Physics.
Which of the following is not a business driver of global business? A. Development of global culture B. Emergence of global social norms C. Political stability D. Growth of international systems E. Global communication and transportation technologies
D. Growth of international systems
You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A. Reduced costs in production and operation B. Hardware and software expenditures C. Labor expenditures D. Hardware, software, and labor expenditures E. Increased sales of products
D. Hardware, software, and labor expenditures
Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? A. Maintenance B. Production C. Acceptance D. Implementation E. Final acceptance
D. Implementation
Which of the following is not one of the primary types of firm strategy discussed in the chapter? A. Franchiser B. Domestic exporter C. Multinational D. International exporter E. Transnational
D. International exporter
Which of the following statements about networked systems is not true? A. Networked systems require a powerful telecommunications backbone. B. Networked systems require a culture of shared applications development. C. Networked systems are those in which there is a solid, singular global environment for developing and operating systems. D. Networked systems are an emerging trend for multinational firms. E. Networked systems require a shared management culture that crosses cultural barriers.
D. Networked systems are an emerging trend for multinational firms.
What is the most significant barrier to successful business process change? A. Usability of implemented solution B. Selecting the correct process to change C. Poor choice of technology D. Organizational culture E. Ineffective project management
D. Organizational culture
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A. Information systems plan B. Strategic planning document C. Internal integration report D. Organizational impact analysis E. Sociotechnical design report
D. Organizational impact analysis
Which of the following best describes the central method used in a scoring model? A. Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information B. Interviewing a small number of top managers to identify their goals and criteria for achieving success C. Performing an inventory of all of the organization's information systems projects and assets D. Performing a weighted comparison of the criteria used to evaluate a system E. Calculating the return on investment for each system, and choosing the system with the best return
D. Performing a weighted comparison of the criteria used to evaluate a system
Which of the following statements about connectivity in relation to global systems is not true? A. Many global corporations use private networks to communicate sensitive data. B. Few global corporations trust the security of the Internet. C. The Internet provides a powerful foundation for providing connectivity among the dispersed units of global firms. D. The public Internet guarantees a basic level of service. E. Not all countries support basic Internet service.
D. The public Internet guarantees a basic level of service.
Which of the following statements about mobile web apps is true? A. A mobile web app requires the user to sign onto a web page. B. A mobile web app resides on the user's device. C. A mobile web app only works on certain mobile platforms. D. Users access mobile web apps through their mobile device's web browser. E. A mobile web app requires the user to login to a web service.
D. Users access mobile web apps through their mobile device's web browser.
All of the following are directly correlated with increased risk except: A. a large amount of time allocated for implementation. B. a large amount of dollars spent. C. a large amount of organizational units affected. D. a large amount of technical expertise from project team and information team staff. E. a large amount of implementation staff.
D. a large amount of technical expertise from project team and information team staff.
In a parallel conversion strategy, the new system: A. is introduced only to a limited area first. B. is slowly converted from the old system. C. replaces the old one on an appointed day. D. and the old are run together for a time. E. is tested by an outsourced company.
D. and the old are run together for a time.
Multinational companies tend to dominantly have ________ systems. A. duplicated B. centralized C. networked D. decentralized E. autonomous
D. decentralized
In terms of global business strategy and structure, a multinational company will use a policy of: A. dispersed production and marketing, with centralized accounting and strategic management. B. centralized production, accounting, marketing, human resources, with strategic management. C. making local units that are clones of the mother country units. D. dispersed production, accounting, human resources, with centralized strategic management, and marketing. E. mixed sales and marketing, with centralized production, accounting, human resources, and strategic management.
D. dispersed production and marketing, with centralized accounting and strategic management.
In automation: A. business processes are added. B. business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C. more manual steps are required. D. employees are enabled to perform their tasks more efficiently. E. new products are explored first.
D. employees are enabled to perform their tasks more efficiently.
An entire information system can be broken down into its subsystems by using a: A. logical design diagram. B. process specification. C. high-level structure chart. D. high-level data flow diagram E. low-level data flow diagram.
D. high-level data flow diagram
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the: A. external rate of return. B. present value of future cash flows. C. ROPM (real options pricing model). D. internal rate of return. E. future present value.
D. internal rate of return.
A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. A. franchising B. domestic exporter C. transnational D. multinational E. conglomerate
D. multinational
The value of systems from a financial perspective essentially revolves around the issue of: A. total cost of ownership. B. the cost of computing equipment. C. asset utilization. D. return on invested capital. E. adherence to information requirements.
D. return on invested capital.
The oldest method for building information systems is: A. computer-aided software engineering. B. object-oriented development. C. prototyping. D. the systems life cycle. E. component-based development.
D. the systems life cycle.
In developing countries, use of the Internet is limited by all of the following except: A. unreliable power grids. B. political disruptions. C. poor bandwidth capacity. D. use of mobile telephones. E. high cost of Internet access.
D. use of mobile telephones.
________ development focuses on rapid delivery of working software by breaking a large project into a series of small subprojects that are completed in short periods of time using iteration and continuous feedback. A. DevOps B. Object-oriented C. Rapid application D. Joint application E. Agile
E. Agile
Which of the following is not something you would use to control risk factors in an information systems project? A. Gantt charts B. Internal integration tools C. External integration tools D. Formal planning tools and formal control tools E. Capital budgeting models
E. Capital budgeting models
Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A. Agile development B. Object-oriented development C. RAD D. Structured methodologies E. Component-based development
E. Component-based development
According to the Project Management Institute, what is the leading factor in project success? A. Upper management that financially backs the project B. End users who communicate their needs for the project C. Communication between technicians and end users D. Carefully monitored changes in work habits and procedures E. Executive sponsors who are actively engaged
E. Executive sponsors who are actively engaged
Which of the following is not an important challenge when implementing a global information system solution? A. Coordinating software releases B. Introducing changes in business processes C. Agreeing on common user requirements D. Coordinating applications development E. Finding a provider of global software
E. Finding a provider of global software
As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? A. Develop the prototype; use the prototype; revise and enhance the prototype. B. Define the requirements, develop the prototype, revise and enhance the prototype. C. Define the requirements, develop solutions, select the best prototype, and implement the prototype. D. Select the best prototype, define the requirements, and implement the prototype. E. Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.
E. Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.
________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. A. A feasibility study B. A data flow diagram C. Requests for proposal D. Systems analysis and design documents E. Information requirements
E. Information requirements
What is the purpose of responsive web design? A. It enables different people to responsively program the system. B. It allows websites to respond quickly to changing user needs. C. It enables websites to customize design according to user preferences. D. It enables websites to customize content based on user location and preferences. E. It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.
E. It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.
Which of the following statements about transnational firms is not true? A. Transnational firms are stateless. B. Transnational firms have no single headquarters. C. Transnational firms have many regional headquarters and perhaps a world headquarters. D. Transnational firms view the entire globe as their management frame of reference. E. Many firms have attained transnational status.
E. Many firms have attained transnational status.
Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A. Time B. Scope C. Risk D. Cost E. Quality
E. Quality
The process of creating workable information systems in a very short period of time is called: A. end-user design. B. JAD. C. prototyping. D. systems analysis and design. E. RAD.
E. RAD.
Which of the following is not important when designing a new system to fit the organization? A. Ergonomics B. Government regulatory compliance C. Job design D. Health and safety E. Return on investment
E. Return on investment
Which of the following may occur when systems are created rapidly, without a formal development methodology? A. Hardware, software, and quality standards are less important. B. The organization quickly outgrows the new system. C. IT specialists dominate the design of the system. D. End users can take over the work of IT specialists. E. Testing and documentation may be inadequate.
E. Testing and documentation may be inadequate.
What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A. To avoid offshore outsourcing B. To save labor costs C. To avoid change management issues D. To reduce the cost of hardware E. To take advantage of technical skills the firm does not have
E. To take advantage of technical skills the firm does not have
Object-oriented modeling is based on the concepts of: A. classes and relationships. B. objects and inheritance. C. classes and objects. D. objects and relationships. E. class and inheritance.
E. class and inheritance.
External integration tools: A. portray a project as a network diagram with numbered nodes representing project tasks. B. enable project team members to keep track of external costs of a project. C. enable a project manager to properly document and monitor project plans. D. enable a project to have sufficient technical support for project management and development. E. consist of ways to link the work of the implementation team with users at all organization levels.
E. consist of ways to link the work of the implementation team with users at all organization levels.
In terms of global business strategy and structure, a franchise company will use a policy of: A. dispersed production and marketing, with centralized accounting, human resources and strategic management. B. decentralized production, accounting, human resources, with a decentralized management. C. centralized production, accounting, marketing, human resources, with strategic management. D. dispersed production, accounting, human resources, with centralized strategic management, and marketing. E. coordinated production, marketing, and human resources, with centralized strategic management and finance/accounting.
E. coordinated production, marketing, and human resources, with centralized strategic management and finance/accounting.
Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A. object-oriented B. programming C. design D. automation E. customization
E. customization
A systems analysis includes a ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. A. data flow diagram B. request for proposal C. logical design D. systems design document E. feasibility study
E. feasibility study
A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): A. strategic planning document. B. project plan. C. portfolio analysis. D. enterprise analysis. E. information systems plan.
E. information systems plan.
A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A. rationalization program B. automation program C. systems analysis D. business process redesign program E. paradigm shift
E. paradigm shift
All of the following present challenges to developing global business systems except: A. exchange rates. B. language differences. C. foreign accounting practices. D. shortages of skilled consultants. E. production costs.
E. production costs.
The EU General Data Protection Regulation (GDPR): A. requires that European companies meet U.S. data privacy standards. B. provides additional privacy protections for Americans doing business in Europe. C. prevents the transfer of private personal information among EU nations. D. allows European countries to adopt their own privacy legislation. E. provides additional privacy protection for European citizens and applies to all data produced by EU citizens or processed in Europe.
E. provides additional privacy protection for European citizens and applies to all data produced by EU citizens or processed in Europe.
Systems design: A. identifies the information requirements for a system. B. is concerned with the logical view of the system solution. C. determines whether a solution is feasible from a financial and organizational standpoint. D. translates system specifications into software program code. E. shows how the new system will fulfill the information requirements.
E. shows how the new system will fulfill the information requirements.
In centralized systems: A. systems development is a combined effort of domestic and international units. B. development occurs at the home base and operations are handed over to autonomous units in foreign locations. C. each foreign unit designs its own unique solutions and systems. D. systems development and operations occur in an integrated and coordinated fashion across all units. E. systems development and operations occur totally at the domestic home base.
E. systems development and operations occur totally at the domestic home base.
The major dimensions of international systems architecture include each of the following except: A. technology platform. B. corporate global strategy. C. management and business processes. D. the global environment. E. transborder data flows.
E. transborder data flows.
Which of the following statements about project risk is not true? A. The more dollars spent on a project, the greater the risk. B. The higher the number of organizational units affected by a project, the greater the risk. C. The organizational complexity of a system contributes to the complexity of large-scale systems projects. D. The higher the number of implementation staff on a project, the lower the risk. E. Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects.
TD. he higher the number of implementation staff on a project, the lower the risk.
During the ________ stage of system development, systems tests are evaluated by users and reviewed by management. A. conversion B. systems analysis and design C. acceptance testing D. programming E. implementation
acceptance testing
Unit testing: A. involves testing the entire system with real-world data. B. tests each program separately. C. includes all the preparations for the series of tests to be performed on the system. D. provides the final certification that the system is ready to be used in a production setting. E. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
tests each program separately.
