ITIL® 4 Foundation: Introduction

Which is NOT a core component of the ITIL Service Value System (SVS)? —Regulations —Continual improvement —Governance —ITIL practices

Regulations

According to ITIL® 4, which of these technologies offer fresh opportunities for value creation? —Cloud computing —Blockchain —IaaS —Block Storage —Mobile computing —Machine Learning

—Cloud computing —Blockchain —IaaS —Machine Learning

Which two courses are specifically part of the ITIL® Managing Professional (MP) career path requirement? —ITIL® Foundation —ITIL® Specialist - Create, Deliver, & Support —ITIL® Leader - Digital & IT Strategy —ITIL® Specialist - Drive Stakeholder Value

—ITIL® Leader - Digital & IT Strategist —ITIL® Specialist - Drive Stakeholder Value —ITIL® Specialist - Create, Deliver. & Support

Which of these are valid levels of the ITIL 4 certification scheme? —ITIL® Practitioner —ITIL® Expert —ITIL® Specialist —ITIL® Foundation —ITIL® Master —ITIL® Leader

—ITIL® Specialist —ITIL® Foundation —ITIL® Master —ITIL® Leader

Identify the missing word in the following sentence. ITIL, the most widely accepted approach to IT service management in the world, is developed, managed and operated by the [?] organization. —(ISC)² —ANXELOS —CompTIA —ISACA

ANXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice such as ITIL.

In addition to the ITIL Development Group, approximately how many ITIL members help steer the development of ITIL version 4? —2000 —500 —1500 —1000

2000

What is the passing percentage score for the ITIL 4 Foundation exam? —75% —65% —70% —60%

65%

How many minutes does one have to take the ITIL 4 exam if not taking it in their native or working language? —70 —75 —65 —60

75 minutes The candidate has 75 minutes to answer 40 questions if not taking the exam in their native or working language.

List the number of Bloom levels tested in the ITIL® 4 Foundation exam

Bloom's Level Taxonomy —Bloom's level 1 (~77.5% of questions) involves "to remember" —Bloom's level 2 (~22.5% questions) involves "to understand"

What is NOT an official ITIL 4 question type? —Missing word —Drag and drop —Standard —List

Drag and drop

Which statement is NOT true regarding ITIL® 4? —ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model covering the full delivery of tech-enabled products and services Not selected. Not selected is correct. —The purpose is to offer organizations comprehensive guidance for the management of information technology in the modern service economy Not selected. Not selected is correct. —ITIL stands for Information Technology Infrastructure Library —The version 4 update will allow ITIL to reflect the existing fast-paced and complex environments Not selected. Not selected is correct.

ITIL stands for Information Technology Infrastructure Library

List the four types of questions on the Foundations exam

ITIL® Foundation Question Types —Standard —Missing word —List —What is "not"?

Name the modules that must be completed to attain ITIL® Managing Professional (ITIL MP)

ITIL® Managing Professional (MP) —ITIL® Specialist - Create, Deliver, & Support —ITIL® Specialist - Drive Stakeholder Value —ITIL® Specialist - High Velocity IT

Name the modules that must be completed to attain ITIL® Strategic Leader (ITIL SL)

ITIL® Strategic Leader (SL) —ITIL® Strategist - Direct, Plan, & Improve —ITIL® Leader - Digital & IT Strategy

Which higher level course is common to both ITIL® Managing Professional (MP) and ITIL® Strategic Leader (SL) career paths? —ITIL® Strategist - Direct, Plan, & Improve —ITIL® Foundation —ITIL® Leader - Digital & IT Strategy —ITIL® Specialist - High Velocity IT

ITIL® Strategist - Direct, Plan, & Improve

What is the comprehensive framework that ITIL 4 provides to global organizations? —ITSM —Information libraries —Agile —Continual improvement

ITSM ITIL 4 provides organizations with a comprehensive framework for Information Technology Service Management (ITSM). It is designed to ensure that an effective, efficient, flexible, coordinated and integrated system for governance and management of IT services is established and continually improving in the organization.

According to ITIL4, almost all services today have which characteristic? —They rarely create direct value —They are IT-enabled —Services have not fundamentally changed —They are running in a public cloud

They are IT-enabled Almost all services are IT-enabled, meaning there is tremendous benefit for organizations in creating, expanding, and improving their IT service management capability.

What is the goal of questioning at Bloom's level 1? —To apply —To remember —To understand —To analyze

To remember

Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - Understand the four dimensions of service management —Know the purpose and key terms of 15 ITIL practices —Understand 7 ITIL practices —Understand the key service concepts

Understand 7 ITIL practices