ITN 106 - Midterm

Use task manager

An application is frozen, and you cannot close its application window. What is the first thing you should do to end the process?

Soft Token

An employee uses a key fob to access corporate resources from their home office. What type of authentication are they using?

Boot to Windows RE, and perform a startup repair.

An error message is displayed during Windows startup about a service that has failed to start, and then the system locks up. You try to boot into Safe Mode, but you get the same error message. What do you try next?

When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur?

When Windows attempts to launch critical device drivers

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur?

A 32-bit OS cannot use more than 4 GB of memory. Explain the problem to Asha, and discuss the possible solutions with her.

Asha wants her 32-bit installation of Windows 10 Home to run faster. She has 4 GB of memory installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of memory for a total of 6 GB but does not see any performance improvement. What is the problem, and what should you tell Asha?

PHI

At a restaurant, you overhear people discussing an interesting case they treated while working in a dental office that day. Which type of regulated data policies are most likely to have been violated?

Privacy filter

What device can be installed on a laptop to prevent shoulder surfing?

Check websites that track virus hoaxes.

What is the best way to determine if an email message warning about a virus is a hoax?

Quarantine the computer

What is the first thing you should do when you discover a computer is infected with malware?

ATA Secure Erase

What tool is best to use when destroying data on an SSD?

Search the web on the error message to better understand the problem

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem?

Device Manager

When a driver is giving problems in Windows 10, which tool offers the least intrusive solution?

Suggest to your friend that they use hardware RAID, which is more stable.

Your friend is setting up a computer and plans to use Windows RAID striping. They ask you how many hard drives they should install in the system. What do you tell them?

Open Device Manager and check for errors.

After installing the device drivers for a video adapter, you still are not able to use the special features of the adapter. What is your next step?

Start the system as normal; the oldest OS automatically loads.

After setting up a dual-boot installation with Windows 8.1 and Windows 10, how do you boot the system into Windows 8.1?

Carbonite

Among the following, which is the best protection against ransomware?

Remove the hard drive from the computer case, and install it in another computer.

A virus has attacked your hard drive. Instead of seeing the Windows Start screen when you start up Windows, the system freezes, and you see a blue screen of death. You have important document files on the drive that are not backed up. What do you do first?

Copy C:\Windows\Notepad.exe C:\

A family member calls and wants to copy the Notepad text editor to a folder they just created in the root of drive C:. They ask you to help construct the command line. Which is the correct command?

Use the Windows Startup Settings screen to disable automatic restarts.

A stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?

Install Windows updates that also include patches for Microsoft Word.

A user tells you that Microsoft Word gives errors when saving a file. What should you do first?

Scan the system for malware before you perform the Windows 10 upgrade.

If you suspect a computer is infected with a virus and you are ready to upgrade from Windows 8.1 to Windows 10, what is your best practice?

Processes created by Windows components running in kernel mode

Stop errors happen when which types of processes encounter an error?

On the motherboard

The PXE programming code is used to boot a computer when it is searching for an OS on the network. Where is this code stored?

Use the SFC command

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in Explorer, and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem?

Run System Configuration to see what processes are started.

When cleaning up the startup process, which of these should you do first?

Use bootable media to launch Windows RE and perform a startup repair.

When error messages indicate that the Windows registry is corrupted and you cannot boot from the hard drive, what tool or method is the first best option to fix the problem?

The Windows installation is corrupted

When troubleshooting an unstable Windows installation, you discover the problem still persists when you perform a clean boot, but it does not present when you boot into Safe Mode. What does this tell you about the problem?

Disable superfetch to improve performance.

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your best next step?

Tell your manager about the situation.

When you started your new job, your training included reading through the company intranet website AUP pages. This morning you see a coworker violating a policy. You ask whether they are aware that they are violating the policy, and they respond that they are aware. What is your next step?

Verified Boot

Which Chromebook security feature ensures that malware can't change the OS's system files?

Administrative Events log

Which Event Viewer log do you search to find errors and warnings?

Ubuntu Server

Which OS is most appropriate to support a web server on the Internet?

Lsass.exe

Which Windows program must be running before a user can sign in to Windows?

Windows File History, Windows Backup and Restore

Which Windows utilities are used to create previous versions of files that can be recovered from the file properties dialog box?

msinfo32.exe

Which command would you use to find out how much RAM is installed in a computer?

A program that can replicate by attaching itself to another program

Which definition describes a virus?

You are replacing a failed motherboard on a system with Windows 10 installed and a Microsoft account was not used to sign in to Windows.

Which installation of Windows 10 requires you to enter a product key during the install process?

Back up the date on another device

Which is the best first step to protect important data on your hard drive?

Clean install from an ISO image, Clean install from a USB flash drive, Upgrade from Windows 8.1 using an ISO image, Clean install from a setup DVD

Which of the following methods can you use to install Windows 10 in a VM?

b. It contains the legacy MBR system for backward compatibility, It can only be installed on drives that are larger than 2 TB.

Which statements are false about the GPT partitioning system?

Startup Repair

Which tool is the least invasive solution to repair Windows?

Check the type of hard drive installed.

While verifying Windows settings, you discover defragmenting is turned off for the hard drive. What do you do next?

Update the knowledge base article that contains the application's URL in the ticketing system application.

While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your manager, and she tells you that the server team changed the application's URL during an upgrade over the weekend. She asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

Dir C:\Linda\test2\*.??

Without changing the default folder, what is the command to list all files in the C:\Linda\test2 folder that have file extensions of only two characters?

It depends on the version of Windows installed.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software?

Check the website of the network card manufacturer for a Windows 10 driver.

You are planning an upgrade from Windows 8.1 to Windows 10. Your system uses a network card that you don't find on the Microsoft Windows 10 list of compatible devices. What do you do next?

Shrink the primary partition and create a simple volume for Windows 10.

You are planning to install Windows 10 on a computer in a dual-boot configuration. The computer already has Windows 8 installed. You open Disk Management and discover there is one hard drive with an EFI System Partition, a primary partition with plenty of free space, and no unallocated space. In Disk Management, how can you prepare the drive to hold the Windows 10 installation?

Install two 1.5 TB hard drives with the GPT partitioning systems and 64-bit Windows 10.

You are setting up a Windows 10 desktop computer that requires 3 TB of storage. Which option is the best practice?

Mdsched.exe

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use?

Delete the Windows.old folder.

You are trying to clean up a slow Windows 10 system that was recently upgraded from Windows 8, and you discover that the 75 GB hard drive has only 5 GB of free space. The entire hard drive is taken up by the Windows volume. What is the best way to free up some space?

You can perform a clean install but not an upgrade.

You have 32-bit Windows 8.1 installed on your computer, and you purchase a license for Windows 10 Pro. You want to install Windows 10 using the 64-bit architecture. In which way can you install Windows 10?

Make every attempt to recover the data.

You have important data on your hard drive that is not backed up, and your Windows installation is so corrupted you know that you must reinstall Windows. What do you do first?

Download any updates to Windows 10.

You have just installed Windows 10 and now want to install your favorite game that worked fine under Windows 8.1. When you attempt the installation, you get an error. What is your best next step?

Create the console on one computer, and copy the .msc file to the other nine.

You need to install a customized console on 10 computers. What is the best way to do that?

Perform a startup repair.

You see multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first?

SMS text is not encrypted.

You sign in to your banking website on a new computer and get a request that the bank needs to send you a text code to your cell phone to authenticate the sign in. Why is this method of authentication not secure?

Multifactor Authentication

You sign in to your personal computer with your Microsoft account, and you want to set up your computer as a trusted device to make changes to the account settings. Microsoft sends a code to your cell phone in a text message. You enter the code on a Windows screen. This type of authentication is called _________________.

Perform a Microsoft Defender Offline scan.

You suspect a boot sector virus has infected your computer. How can you remove the virus?

Turn off System Protection.

You suspect malware might have infected restore points saved on the computer, and you want to delete them all. What is your next step?

Use the System File Checker.

You suspect that Windows has become corrupted. What is the least invasive solution to fix the problem?

Elevated command prompt window to use chkdsk

You suspect the hard drive is corrupted. Which window do you open to repair the drive?

Physically destroy all the hard drives, and then donate the laptops to the computer repair labs at the local community college.

You work in the IT department of a large hospital, and your manager has asked you to dispose of several old laptops previously used by the medical staff. How do you proceed?

Use the web to research the stop error messages and numbers.

Your Windows system boots to a blue screen stop error and no Start screen or desktop. What do you do first?

The boot device order is set to boot from the hard drive before the optical drive.

Your computer displays the error message, "A disk read error occurred." You try to boot from the Windows setup DVD, and you get the same error. What is most likely the problem?

System Reserved\bootmgr

Your friend sees an error message about a corrupted bootmgr file during Windows startup. They have another computer with a matching configuration and decide to copy the bootmgr file from the working computer to the computer with the problem. Where is the bootmgr file stored?

Sandbox, Dummy Data

Your manager asks you to set up an environment for user training on the payroll system. What is included in this environment?

Risk Analysis Documents

Your manager asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaking with technical support for the new application, you discover it is not compatible with the old data files. Which type of documentation should you refer to first to address this problem?

FAT32; on a different partition than the one that holds the Linux installation

Your organization has several Mac and Windows laptops that all access data on a file server on the local network. Which file system on the Linux file server is best suited to this situation, and how do you best set it up?