JROTC_ LE 200 1-1

Provide an example of an information-only and an action-and-information message. (Short Answer)

- Information-only: These messages simply tell the receiver something: "I've got a bad cold." "I lost my textbook yesterday." "I'm going home now." - Action-and-information: These messages may give information, but they also ask the receiver to do something: "Can you meet me at the mall tomorrow?" "Will you give me a ride to work this afternoon?" or "Can you help me with this homework tomorrow?

Describe the four steps to improve communication. (Short Answer)

1) Focus your message- Requires planning before you speak or write, thinking about what you are going to say, thinking about how you are going to say it, deciding what your goal is, and understanding who your audience is. 2) Magnify the listener's attention- Includes thinking about your message from the receiver's point of view instead of your own, trying to create interest, finding something in your message listeners can relate to, and persuading the receiver through the clarity and logic of your argument. 3) Penetrate Barriers- includes being as precise and concrete as you can, avoiding vagueness, and using analogies and comparisons to break communication barriers. 4) Listen actively- requires listening carefully to what your receiver says, you have to listen and hear, not just hear. Hearing is automatic. It happens when sound waves bounce off your eardrums and cause them to vibrate, sending messages to your brain. Listening is the active, voluntary effort to receive, understand, and respond to a message.

List two methods for eliminating noise. (Short Answer)

1) Know the purpose of your message 2) Break through the noise 3) Use simple words 4) Use concrete words

What type of message is the following "Can you help me study tomorrow"?

Action-and-information

Which of the following is a key characteristic you should know about your receiver?

Age

Which of the following is an example of a communication cue that a teacher may see during his lecture?

All of the above

Which of the following should you do when asking for feedback?

Ask your listener to repeat what you said

How can you ensure positive feedback from your receivers?

Be clear and specific

Which of the following is an effective action-and-information message?

Can you give me a ride home at 4:30 today?

If your coach uses a hand signal to send you a message during the game, which step of the communication process is she using?

Channeling

_______________ is the creation and sending of information, thoughts, and feelings from one person to another.

Communication

Which step of the communication process are you using when you read a text message?

Decoding

Which of the following is an example of external noise?

Dog barking

T/F: The more you know about your receiver, the better your chances for unsuccessful communication.

False

T/F: Whenever you have the choice between a simple word and a long word that has the same meaning, use the long word.

False

Emily is struggling in her geometry class and wants to talk to the teacher about ways to improve her grade. Emily is planning what to say before she speaks to the teacher and wants to communicate her goals clearly to the teacher. Which step for improving communication is Emily using? (Case Study)

Focus your message

When improving your communication, which step requires that you plan before you speak or write?

Focus your message

__________ happens when sound waves bounce off your eardrums and cause them to vibrate, sending messages to your brain.

Hearing

What type of message is the following "I lost my homework today"?

Information-only

Which method of eliminating noise focuses on ensuring your receiver understands what he or she is supposed to do and know?

Know the purpose of your message

When improving your communication, which step asks you to listen carefully to what you receiver says?

Listen actively

__________ is the active, voluntary effect to receive, understand, and respond to a message.

Listening

When improving your communication, which step requires that you think about your message from the receiver's point of view instead of your own?

Magnify the listener's attention

When improving your communication, which step focuses on the message being precise and concrete?

Penetrate barriers

Why do employers value workers who can communicate well?

They save the organization time and money

Which of the following can help you break through the noise?

Think in terms of your receiver

T/F: Feedback can indicate understanding or misunderstanding.

True

T/F: Internal noise is one of the human factors in the communication cycle you have no way to eliminate.

True

T/F: Your ability to communicate—to write, speak, and listen—affects your ability to inform and influence those around you.

True

Which of the following can you use to focus your message?

Understand who your audience is

Which method of eliminating noise encourages you to use words that draw pictures in your receiver's mind?

Use concrete words

Sam just turned 16 and would like to ask his parents for money to help buy a car. Which of the following would you suggest to Sam as he is preparing his message for his parents? (Case Study)

Use information-only messages

Which method of eliminating noise focuses on using short words?

Use simple words

Which of the following is an example of internal noise?

Worrying

Provide an example of communication identifying the encoding-channeling-decoding steps in the process. (Short Answer)

You type out your text—encoding it. You hit the Send button and the message is transmitted—channeled—through the data network to your friend. Your friend reads the message—decoding it.

All communication requires a _______ and a ________.

sender; receiver