KNR 380

Total Quality Managment assumes that a manager must A. focus on quality from the organization's perspective B. focus on quality from a customer's perspective C. make quality the premise of everything an organization does D. both a and c E. both b and c

1. focus on quality from a customer's perspective 2. make quality the premise of everything an organization does

The usual time frame for a master plan is A. 1 to 2 years B. less than 1 year C. 3 to 5 years D. 5 to 10 years E. greater than 10 years

5 to 10 years

Which of the following is most accurate regarding policies, rules, and standards? Check all that apply. A. Standards are measures that helo gauge quality and determine when a particular goal has been met. B. Rules are developed to govern behavior and flow from policies and procedures. C. Policies are specific actions that in many cases help carry out procedures. D. Policies can be formal or informal.

A. Standards are measures that helo gauge quality and determin when a particular goal has been met. B. Rules are developed to govern behavior and flow from policies and procedures. D. Policies can be formal or informal.

Which of the following is NOT true regarding a SWOT analysis? A. Strengths are considered external to an organization. B. Weaknesses are considered internal to an organization. C. SWOT is a part of the strategic planning process. D. Opportunities are considered external to an organization.

A. Strengths are considered external to an organization.

Which of the following is most accurate? A. All levels of managers need to have the highest level of technical skills. B. Senior managers need to have the highest level of conceptual skills. C. Middle managers need to have the highest level of technical skills. D. Frontline managers need to have the highest level of human relation skills.

B. Senior managers need to have the highest level of conceptual skills.

Which of the following are typically used in vertical coordination? Check all that apply. A. meetings and direct contact B. accountability systems C. policies, procedures, rules, and standards D. integrating roles or coordinating units

B. accountability systems C. policies, procedures, rules, and standards

Partnership integration is the strongest level of partnership. Which one(s) of the following about partnership integration is true? Check all that apply. A. Decision-making power remains with individual organizations B. integration includes both joint ventures and organizational mergers C. structural change in one or more partners to create an entirely new organization D. No permanent organizational commitment

B. integration includes both joint ventures and organizational mergers C. structural change in one or more partners to create an entirely new organization

Which of the following is true? A. Trait theories state that leadership can be learned. B. Behavioral theories state that a person is born to be a good leader. C. Both trait and behavioral theories state that leadership is learned. D. Behavioral theories state that leadership is learned.

Behavioral theories state that leadership is learned.

Which one of the following is the best way for career progression? A. Find the right mentor and bribe him/her B. Get a bachelor's degree and that should work for the rest of my career C. Learn to manager yourself and your responsibilities D. Attend manager meetings

C. Learn to manager yourself and your responsibilities

Which of the following is accurate regarding decision making? A. Nonprogrammed decisions focus on reoccuring problems. B. Programmed decisions focus on unique problems. C. Programmed decisions focus on reoccurring problems. D. Both a and b are accurate.

C. Programmed decisions focus on reoccurring problems.

Ethical decision making takes into account A. the results of a decision B. how the decision affects others C. both a and b D. neither a nor b

C. both a and b

Which of the following is NOT true about being the main use of competencies in organizations? A. Competencies are used for evaluation. B. Competencies can drive hiring criteria. C. Competencies are used only in entry-level positions D. Competencies establish training and development benchmarks.

Competencies are used only in entry-level positions

Which of the following does NOT accurately describe a corporation? A. Owners of corporations have limited liability B. A corporation is seen as a fictional, legal person C. Corporations are simple to start and dissolve and do not require extensive paperwork D. Corporations continue to exist even after the death of an owner

Corporations are simple to start and dissolve and do not require extensive paperwork

Which of the following is false concerning strategic plans? A. Strategic plans have a 3- to 5-year time frame. B. Strategic planning includes performance and SWOT analysis. C. Strategic plans establish guidelines for what an organization needs to do. D. Strategic planning should be done only by the staff of an organization.

D. Strategic planning should be done only by the staff of an organization.

Objectives are: A. broad statements of intent set by the organization to guide actions B. beliefs held by the organization C. realistic and desirable view of where an organization will be in the future D. direct statements that serve as steps to achieving goals

D. direct statements that serve as steps to achieving goals

_______ is how jobs are grouped according to function, product, geography, or customer and includes such things as a landscape unit or a sales unit. A. Formalization B. Work specialization C. Departmentalization D. Centralization

Departmentalization

Which one of the following is enacted by states or provinces to enable local government to acquire, develop, and maintain recreation areas? A. Special District Laws B. Enabling Laws C. Home Rule Legislation D. Special Recreation and Park Laws

Enabling Laws

A nonprofit organization is so-called because it does not make profits. A. True B. False

False

Objectives are what an agency wants to accomplish, and goals are how the staff is going to accomplish them. A. True B. False

False

Task forces usually have more permanence than teams, which tend to be more singular in purpose. A. True B. False

False

The mission and vision of the agency is part of all main types of plans used in parks and recreation organizations except technology plans. A. True B. False

False

Which of the following thinkers was the first to deal with the administrative side of management and created the five functions of managers? A. Mary Parker Follett B. Douglas McGregor C. Henri Fayol D. Frederick Herzberg

Henri Fayol

Which of the following is NOT one of Kouzes and Posner's five practices of exemplary leaders? A. Encourage the heart. B. Model the way. C. Lead by example. D. Enable others to act. E. Challenge the process.

Lead by example.

Who believed that organizations are groups of people, not just a means of production? A. Mary Parker Follett B. Max Weber C. Henri Fayol D. Abraham Maslow

Mary Parker Follett

Which one of the following thinkers is known for the idea of bureaucracy? A. Max Weber B. Henri Fayol C. Chester Barnard D. Abraham Maslow

Max Weber

According to the text, the triple bottom line of sustainable business are: A. Community, Budget, and Leadership B. Employee, Customers, and Managers C. Values, Vision, and Mission D. People, Planet, and Profit

People, Planet, and Profit

What are the four functions of management discussed in the text? A. Planning, organizing, supervising, and budgeting B. Programming, leading, budgeting, and controlling C. Planning, organizing, leading, and controlling D. Coordinating, communicating, leading, and controlling

Planning, organizing, leading, and controlling

One of the purposes of policies, procedures, rules, and standards is to limit discretion and guide organizational practice. A. True B. False

True

Which decision-making approach requires a manger to do the greatest good for the greatest number of people? A. universalism approach B. utilitarian approach C. moral approach D. cost-benefit approach E. economic value approach

Utilitarian approach

________ refers to the strong partnership effort categorized by high levels of commitment between organizations and some sharing of authority and decision making. A. merger B. intersectional partnership C. joint programming D. alliance

alliance

The three levels of organizational culture described in the text are A. artifacts, stories, and espoused beliefs B. stories, artifacts, and values C. artifacts, espoused beliefs, and underlying assumptions D. mission, vision, and values

artifacts, espoused beliefs, and underlying assumptions

Values of an organization refer to: A. direct statements that serve as steps to achieving goals B. realistic and desirable view of where an organization will be in the future C. statement of purpose for the organization D. beliefs held by the organization

beliefs held by the organization

Which board document contains such details as board size and composition, board meeting frequency, board elections, and terms for board members? A. operating manual B. policies and procedures C. bylaws D. articles of incorporation

bylaws

Which decision-making approach requires a manager to identify the gains and losses from a decision? A. moral approach B. economic value approach C. utilitarian approach D. cost-benefit approach E. universalism approach

cost-benefit approach

An efficient and ineffective organization is described as one that A. does not adequately achieve organizational goals and wastes resources B. does not adequately achieve organizational goals but minimizes waste of resources C. achieves organizational goals with minimal waste of resources D. achieves organizational goals but wastes resources

does not adequately achieve organizational goals but minimizes waste of resources

According to Douglas McGregor, a theory X management assumption about employees suggests that A. employees can be productive when given more responsibility B. employees need to be coerced to perform C. mutual trust is essential in a productive workplace D. both a and c

employees need to be coerced to perform

Which level of management is responsible for guiding the organization on a day-to-day basis? A. top managers B. all managers regardless of the level C. frontline managers D. middle managers

frontline managers

The wealth of knowledge, skills, and abilities that individual employees possess refers to A. social capital B. human capital C. financial capital D. physical capital

human capital

An effective manager must consider a balance between A. organizational demands, job skills, and personality B. individual competencies, job demands, and stresses of the job C. individual competencies, job stress, and personality D. individual competencies, job demands, and the organizational environment

individual competencies, job demands, and the organizational environment

Partnerships that occur among organizations in different institutional sectors are A. intersectoral partnerships B. organizational alliances C. integrations D. structural differentiations

intersectoral partnerships

Systems theory A. focuses on the use of technology in the workplace B. is based on biological theory C. states that individual parts of an organization are key to its productivity D. is internally focused

is based on biological theory

In the public sector, what are the three major types of park and recreation agencies? A. local, state, and federal B. 501(c)(3), 501(c)(4), and 501(c)(6) C. public, nonprofit, and commercial D. sole proprietorship, partnership, and corporation

local, state, and federal

The agency is planning a major event that requires the participation of people from various units in the organization based on their expertise. These people will answer to their original supervisor as well as to the director of recreation. Which type of organizational design is the agency using? A. team-based B. matrix C. bureaucracy D. complex

matrix

The financial, physical, technological, and human assets that organizations need for the production of goods or services refer to A. organizational resources B. functional resources C. planning resources D. leadership resources

organizational resources

Which type of board has current board members voting on new members to add to the existing board? A. stakeholder B. advisory C. member driven D. self-perpetuating

self-perpetuating

A mission statement should A. be the realistic and desirable view of where an organization will be in the future B. state the purpose of the organization C. be direct statements that serve as steps to achieving goals D. be broad statements of intent set by the organization to guide actions

state the purpose of the organization

Which type of planning is most likely to seek input from local residents? A. strategic plans B. business plans C. marketing plans D. technology plans

strategic plans

Coordinating organizational tasks, roles, functions, and units so that they work together effectively refers to A. vertical coordination B. structural integration C. suboptimization D. horizontal coordination

structural integration

The major funding source for a public sector agency is A. donations B. tax dollars C. shareholders' investment D. fees and charges

tax dollars (2nd is fees)

Planning serves a number of purposes. Which of the following is NOT listed in the book? A. to enhance the efficiency of operations B. to achieve the mission of the agency C. to improve decision making D. to be proactive

to achieve the mission of the agency