LE400 Study Guide - Ch8/L1,2&3
(Ch8/L2 p.312) What is the lesson of the Negotiator's Dilemma?
. When possible both sides should take the cooperative approach
(Ch8/L1 p.303) According to a modern survey of large US companies, what is the average number of subordinates per executive?
Twelve
Which of the following is one of the biggest frustrations for a manager?
Questions from subordinates that they should be able to handle themselves
(Ch8/L2 p.310) What should you do when the other side is making unfair accusations?
Remain calm
(Ch8/L2 p.314) What should you do when you get an unexpected question or a question that makes you uncomfortable?
Selected:d. Look for the question behind the question
Ch8/L3 p.326) What mentoring method allows your mentee to accompany you as you go about your responsibilities?
Shadowing
Ch8/L3 p.324) When you are coaching someone, how can you focus on their competence?
Show them where they are strong
(Ch8/L3 p.325) Why should a mentor keep up with developments in their field?
To set a good example for their mentee
(Ch8/L3 p.323) Which of the following is a responsibility you have during your senior year as a JROTC cadet?
Prepare leaders who will take over after you graduate
Ch8/L2 p.310) Which type of bargaining often takes place when you negotiate over prices or salaries?
ero-sum bargaining
(Ch8/L2 p.309) Which of the following is a skill needed for negotiation?
Ability to listen carefullyThis
(Ch8/L3 p.328) How should you contact someone you want to be your mentor?
All of the above
(Ch8/L3 p.329) Which of the following is an example of using your mentor as a crutch?
All of the above
(Ch8/L2 p.315) Which of the following is true regarding negotiations?
Always strive to be polite and sincere
(Ch8/L2 p.315) Which of the following gives you leverage and the knowledge that you can walk away from a negotiation?
BATNA
(Ch8/L3 p.325) What is the first thing you should do when meeting with your mentee?
Be prepared for meetings
(Ch8/L3 p.328) Which of the following should you do to respect your mentor's time?
Be prepared for meetings and think through your goals for each session
(Ch8/L2 p.312) What is the first step in preparing for a negotiation?
Both parties must agree on the problem they are trying to solve
(Ch8/L1 p.298) How can you let your subordinate participate in the delegation process?
By allowing him or her to decide how to accomplish the task
(Ch8/L1 p.298) How can you obtain confirmation that a subordinate has understood the tasks delegated to them?
By asking them to repeat back what you have asked them to do
Ch8/L1 p.296) In which type of organization does the decision making occur at senior levels in one location?
Centralized
(Ch8/L2 p.311) What is the process of "dividing up the pie" called?
Claiming value
(Ch8/L3 p.322) Which of the following do you do when you show subordinates how they can do better as they implement what they have learned? Selected:
Coach
Which of the following is another name for zero-sum bargaining?
Competitive approach
Ch8/L3 p.324) Amentor should be an advisor and a _____________.
Confidant
(Ch8/L2 p.311) Which of the following is another name for win-win bargaining?
Cooperative approach
What is the process of "enlarging the pie" called?
Creating value
(C8/L1 p.296) Which type of organization allows corporations react more quickly to changes in the marketplace?
Decentralized
(Ch8/L3 p.322) Which of the following do you do when you train subordinates to take over certain duties and responsibilities?
Delegate
(Ch8/L3 p.325) Which of the following should you do during your meetings with mentees?
Divide the time into segments
(Ch8/L2 p.316) Which of the following is true when yielding to a point in negotiations?
Do so with sincerity and goodwill
(Ch8/L3 p.324) Which of the following should mentors emphasize with their mentees?
Empathy with and respect for others
When you define an assignment, which of the following tasks should you do prior to delegating responsibilities? (p. 297)
Gather any training materials the subordinate will need
(Ch8/L1 p.298) Which step of the delegation process creates a learning opportunity for subordinates?
Give feedback
(Ch8/L1 p.302) What should you do when you've made adjustments but the task and the subordinate are still not working out?
Give the assignment to someone else
Ch8/L3 p.330) What will make an organization soar?
Good management
(Ch8/L2 p.312) In the Negotiator's Dilemma, if both sides take a cooperative approach, what will be the result?
Good results for both sides
(Ch8/L2 p.315) Which of the following should be your goal when exiting negotiations?
Having a good relationship with the other party
(Ch8/L2 p.310) Why is it important to have knowledge of negotiating styles?
Helps you determine how the other side is approaching the negotiation
(Ch8/L1 p.303) Which of the following is a factor for determining the number of subordinates you can manage?
How clearly the work is defined
(Ch8/L1 p.301) How can you remedy a situation where the task and the subordinate are a poor fit?
Provide additional training specific to the task
(Ch8/L1 p.299) Which excuse for not delegating is not true once a subordinate has been trained?
I can do this faster than it takes to teach someone else
(Ch8/L3 p.323) Which is the benefit of mentoring to organizations?
It creates a talent pool to draw potential managers
Ch8/L3 p.329) Which of the following should you do to help your mentor guide you?
Keep an even flow of communication
(Ch8/L3 p.324) What is the most important mentoring and coaching technique?
Leading by exampleThis answer is correct.
(Ch8/L2 p.313) How can you identify the other side's goals, concerns, and limits?
Learn as much as possible about the people you are negotiating with
(Ch8/L1 p.302) Which types of tasks should you give less experienced subordinates?
Less urgent tasks
(Ch8/L3 p.327) What qualities should you look for when seeking out a mentor?
Look for someone whom you respect
(Ch8/L2 p.312) In the Negotiator's Dilemma, if both sides take a competitive approach, what will be the result?
Mediocre results for both sides
(Ch8/L3 p.322) Which of the following do you do when you prepare someone to take on higher responsibilities in the future?
Mentor
(Ch8/L1 p.303) How many subordinates did French Emperor Napoleon Bonaparte recommend?
No more than five
(Ch8/L1 p.300) Which of the following tasks can be delegated to a subordinate?
Problems that need exploring and development of solutions
(Ch8/L2 p.312) What approach should you take if you don't know what the other side will do?
Take a competitive approach
(Ch8/L3 p.329) Which of the following should you do when taking notes during your meetings with your mentor?
Take good notes so you can research later
(Ch8/L1 p.300) Which of the following tasks should you not delegate?
Tasks dealing with personnel matters
(Ch8/L2 p.312) In the Negotiator's Dilemma, if one side takes a cooperative approach and the other side takes a competitive approach, what will be the result?
Terrible results for one side and great results for the other side
(Ch8/L1 p.299) Which of the following is one of the biggest challenges to delegating effectively?
The manager's own insecurity in the job
(Ch8/L3 p.326) Which of the following is true regarding the relationship between mentor and mentee?
The mentor and mentee should have a relationship deeper than a boss and employee
(Ch8/L1 p.297) When you wish to select the right person to delegate responsibility to, which of the following should you consider?
The subordinate's skills
(Ch8/L3 p.323) Which of the following is strengthened when organizations offer coaching and mentoring?
The subordinates loyalty to the organization
Why do some managers choose not to delegate?
They fear they will be blamed for subordinates' mistakes
(Ch8/L2 p.313) Why should you think ahead about the kinds of questions the other party might ask and how you'll answer them?
To make sure you are not caught off guard
Why should you schedule regular check-ins with your subordinate?
To monitor their progress
What should you do when a subordinate makes a mistake on a delegated task? (p. 296)
Use it as a training opportunity
(Ch8/L2 p.313) When you decide on your most important goals, what else should you determine?
Where you can afford to compromise
In which type of bargaining do parties work together and share information so both sides share in the gains?
Win-win bargaining
(Ch8/L3 p.323) Which of the following is true about being a mentor?
You help the mentee understand how the organization works
(Ch8/L1 p.299) Which of the following is true if you pick a subordinate to complete a task and they do it better than you?
You should be proud you selected the correct person for the task
(Ch8/L1 p.299) Which of the following is true if a subordinate makes a significant mistake on a delegated task?
You should examine why you chose the person in the first place
(Ch8/L3 p.328) Why should you consider your goals and the support you need prior to finding a mentor?
Your mentor can't help you if you don't know where you want to be
(Ch8/L2 p.316) Which of the following should you avoid in negotiations?
a. Ultimatum
