Leadership and Team Development Comprehensive Final

2) According to the authors of Exploring Leadership, there is a widely accepted definition of leadership and much consensus on how to best develop leaders. true or false

False

3) Thomas Edison was an American inventor that was known for being persistent, even through many failures. This most exemplifies high levels of emotional intelligence. true or false

False

25) Peter Senge (1990) proposed three leadership styles, which include all of the following except ______. a. The designer b. The steward c. The delegator d. The teacher

The delegator

1) Leadership skills are needed by all members of an organization. true or false

True

4) The pygmalion effect is based on traits, attitude expectations, and the manager's behavioral treatment to employees. true or false

True

5) An authentic leader is one who aligns behaviors with personal values. true or false

True

12) When sending written communications, the last section of your message should do what? a. Summarize the key points and clearly state the action to be taken by you and others b. support the purpose of the communication with data or instructions c. state the purpose of the communication in a linear path for clear understanding d. refer to the audience using visuals or outlines with major points listed

a. Summarize the key points and clearly state the action to be taken by you and others

9) In the ________ model, the institution comes first. a. autocratic b. participative c. shareholder d. management

a. autocratic

20) What is the most important part of leadership style? a. behavior b. traits c. skills d. attitudes

a. behavior

10) Within all of the leadership theories, factors outside of the leaders control____. a. can have larger impacts on outcomes than do the leadership actions b. do not need to be considered in order for leaders to be successful c. may have little impact on the outcomes or on appropriate leadership styles d. can be better understood using a leadership model

a. can have larger impacts on outcomes than do the leadership actions

You just saw an employee break a rule and you need to take action to present future rule violations. a. coercive b. connection c. reward or legitimate

a. coercive

5) An effective leader is said to have ____ if they are able to effectively translate messages and information across different languages and context. a. cultural intelligence b. coaching efficacy c. critical thinking skills d. ethical acumen

a. cultural intelligence

4) What type of feedback is based on facts that are observed and proven? a. descriptive b. inferential c. suggestive d. critical

a. descriptive

7) Which type of leadership is good to use when the environmental task is complex or ambiguous, formal authority is strong, and the workgroup provides job satisfaction? a. directive b. participatory c. goal-oriented d. supportive

a. directive

25) Which influencing tactic is used when someone offers a reward to an employee in return for the employee helping to meet an objective? a. exchange b. legitimate c. pressure d. relationship

a. exchange

5) The leadership continuum model states that a leader's choice should be based on forces in the boss's preferred leadership style and _____. a. forces in the subordinates preferred way to be lead b. situational forces that impact the leadership style c. relationship building within small and large teams d. forces that align with the organizational objectives

a. forces in the subordinates preferred way to be lead

18) If someone is said to have a high emotional quotient (EQ), they likely are ______. a. highly self-aware b. dominant c. extraverted d. highly determined

a. highly self-aware

21) Leadership is the _____ process of leaders and followers to achieve organizational objectives through change> a. influencing b. domination c. managerial d. professional

a. influencing

13) Which is true regarding multitasking? a. it makes one less productive b. it improves one's listening capabilities c. it increases one's cultural intelligence d. it makes one work more efficiently

a. it makes one less productive

9) Which is true regarding multitasking? a. it makes one less productive b. it improves ones listening capabilities c. it increases ones cultural intelligence it makes one work more efficiently

a. it makes one less productive

11) What is the role of the manager when developing a supportive working relationship? a. managers need to run interference and remove the stumbling blocks for employees b. managers need to create challenges specific to employee to overcome and grow c. managers should give fewer tasks to struggling employees to allow them to catch up to others d. managers should realign employee goals to match their current performance and skills

a. managers need to run interference and remove the stumbling blocks for employees

10) If you are asked to be a neutral third party who helps resolve a conflict, you are a(n) ______. a. mediator b. initiator c. accommodator d. avoider

a. mediator

4) What is the true regarding the interpersonal communication process? a. messages will change based on the leadership style by using task - or relationship-oriented communications b. if communication doesn't follow the chain of command, there could be major breakdowns in the data sharing process c. understand communications as either upward or downward must be known in advance to ensure formal communication paths d. information will change based on the channel to ensure perspectives remain consistent across the management

a. messages will change based on the leadership style by using task - or relationship-oriented communications

6) Researchers estimate that _________ of leadership ability is developed over time. a. more than half b. less than half c. only a small amount d. a large majority

a. more than Half

24) Sally is a manager. She invites her staff to team meetings where each member shares their ideas and opinions on project details. The group works together to establish an action plan to complete the work by the deadline. This is an example of using ____. a. participative management b. reward power c. reciprocity d. coercive tactics

a. participative management

3) Contingency theory of leader effectiveness is a reflection of _____. a. personality and behavior b. attitudes and situations c. trait theory and technical skills b. ethical and global understanding

a. personality and behavior

7) What is the first step of the initiating conflict resolution model? a. plan a BCF statement that maintains ownership of the problem b. agree on the conflict with the other party c. giver alternative conflict resolutions d. present your BCF statement

a. plan a BCF statement that maintains ownership of the problem

27) What is the process of gaining and using power in organizations? a. politics b. mentoring c. reciprocity d. negotiating

a. politics

15) Personality test can help_____. a. predict and explain the behaviors of others b. quantify a person's intelligence c. evaluate a person's job performance d. indicate which employees will be most ethical

a. predict and explain the behaviors of others

18) What are the unwritten implicit expectations of each party in a relationship? a. psychological contract b. informal mentoring c. formal mentoring d. trainer-trainee interaction

a. psychological contract

4) What are the unwritten implicit expectations of each party in a relationship? a. psychological contract b. informal mentoring c. formal mentoring d. traner-trainee interaction

a. psychological contract

26) In which situation is the use of referent power needed? a. self-managed teams where leadership is shared b. formal leadership positions to build rapport c. informal teams that gather to exchange information d. between upper management and employees

a. self-managed teams where leadership is shared

3) During a meeting, Mark dominated the conversations while interrupting other team members. The manager spoke up and asked the group, "How do the others feel about this topic? Does anyone else have something to add?" What is this is an example of? a. shifting attention with support b. focusing on the behavior c. constructive group criticism d. moderating personal time

a. shifting attention with support

8) When sending written communications, the last section of your message should do what? a. summarize the key points and clearly state the action to be taken by you and others b. support the purpose of the communication with data or instructions c. state the purpose of the communication in a linear path for clear understanding d. refer to the audience using visuals or outlines with major points listed

a. summarize the key points and clearly state the action to be taken by you and others

6) Answering "What, Who, When, and How" when sending a message is part of _____. a. the brevity rules b. grapevine communications c. non-verbal communications d. the organizational plan

a. the brevity rules

6) What does the job instructional training do? a. uses four-step approach to teach managers how to coach employees b. gives employees action plans to follow during training events c. uses a follow-up procedure for employees to ask for feedback d. increases job training and satisfaction for new employees

a. uses four-step approach to teach managers how to coach employees

10) Maggie is a newer employee at Company X. At the end of the first week she has a meeting with her manager where she gives some feedback on her training and summarizes key points of the various messages she received during training. What is Maggie doing? a. Maggie is showing her ability to multitask with new ideas b. Maggie is checking her understanding by paraphrasing c. Maggie is sending verbal cues while summarizing messages d. Maggie is analyzing the message by listening to her training

b. Maggie is checking her understanding by paraphrasing

3) Which conflict style has the advantage of maintaining relationships that would be hurt through conflict resolution? a. dysfunctional b. accommodating c. avoiding d. negotiating

b. accommodating

15) How are managers and coaches alike? a. coaches and managers hold all of the power in the relationship b. both give feedback for steady performance and continual improvement c. managers use coaching techniques to remove power dynamics d. both avoid power dynamics to share decisions and performance reviews

b. both give feedback for steady performance and continual improvement

28) Politics is not about taking advantage of others, but instead, it is about _____. a. mentoring others to meet company objectives and goals b. building relationships to help you meet your objectives c. coaching others to meet performance standards d. establishing rapport with others to help them meet their objectives

b. building relationships to help you meet your objectives

1) What is the process of giving motivational feedback to maintain and improve performance? a. training b. coaching c. development d. workshopping

b. coaching

1) A ______ occurs when people are in disagreement or in opposition to one another. a. constant b. conflict c. variance d. resistance

b. conflict

A committee, which is political, allocates money for resources. You want a new truck to help your crew be more productive. a. coercive b. connection c. reward or legitimate

b. connection

24) To drive performance, companies need to find better ways to ______. a. motivate leaders b. engage employees c. support communities d. increase profits

b. engage employees

17) In the ____ step of coaching model, a manager may use coercive power if rational persuasion does not work. a. describing the rewards and costs b. getting a commitment to the change c. manager follows up d. training for desired performance

b. getting a commitment to the change

9) In the ______ step of the coaching model, a manager may use coercive power if rational persuasion does not work. a. describing the rewards and costs b. getting a commitment to the change c. manager follows up d. training for desired performance

b. getting a commitment to the change

12) The authors of Exploring Leadership refer to 'reframing leadership studies' including all of the following except: a. how we recognize leaders b. how we select leaders c. how we reward leaders d. how we develop leaders

b. how we select leaders

11) What is data that is converted into a form that helps people make decisions and do their jobs? a. plan b. information c. a grapevine d. a channel

b. information

You have an employee, Sonia, with a big ego and who is very moody at times. You want her to complete an assignment ahead of schedule. a. personal appeals b. ingratiation c. exchange

b. ingratiation

2) What has practical value to understand, predict, and control successful leadership? a. contingency model b. leadership theory c. leadership model d. behavior model

b. leadership theory

4) What scale answers the question, "Are you more task-oriented or relationship-oriented"? a. Maslow's hierarchy of needs b. least-preferred coworker c. leadership traits assessment d. two-factor motivation test

b. least-preferred coworker

14) A combination of personal characteristics that classify an individual's behavior is referred to as a person's _____. a. ethics b. personality c. traits d. genetics

b. personality

13) Which of the following is an example of an inference leading to feedback? a. sam has made many errors in multiple reports over the past week. when the manager reviews the work, they find that there is a miscalculation in one formula creating a chain reaction of errors b. sam is a recent graduate and one of the youngest employees at their firm. sam has been late to several morning meetings recently, and the manager assumes sam has a lower work ethic than their generation. c. sam is a manager at a struggling comic book store. sales are down and to stay open they will need to let two employees go. sam reviews the performance reviews and picks the lowest scoring employees d. sam was tasked with changing how time-off impacted production. they reviewed the data and found that employees that took one day off a week were more productive versus those that took weeks off.

b. sam is a recent graduate and one of the youngest employees at their firm. sam has been late to several morning meetings recently, and the manager assumes sam has a lower work ethic than their generation

1) Managers need to use behavioral leadership styles based on _____. a. the employee b. the situation c. their attitude d. their strengths

b. the situation

11) According to Ken Blanchard, servant leaders tend to ______. a. be most interested in actions that benefit themselves b. turn the organizational chart upside down c. focus on ways to improve profit d. create an "I win , you lose" environment

b. turn the organizational chart upside down

16) Coaching is needed ______. a. at all times to keep high standards and performance falls below expected levels b. when mistakes are made and performance falls below expected levels c. during training and development workshops for all employees d. when one team outperforms another and you want to improve the weaker team

b. when mistakes are made and performance falls below expected levels

7) Coaching is needed ______. a. at all times to keep high standards and performance of employees b. when mistakes are made and performance falls below expected levels c. during training and development workshops for all employees d. when one team outperforms another and you want to improve the weaker team

b. when mistakes are made and performance falls below expected levels

4) Where does strategy take place? a. throughout the senior leadership and executive planning sessions b. within a complex, interconnected, multilevel series of dynamic contexts c. in pre-business start-up meetings and organizational development d. in company stakeholder calls with leadership and community input

b. within a complex, interconnected, multilevel series of dynamic contexts

9) Which conflict style involves the person being assertive when trying to resolve conflict with the best solutions for all parties involved? a. attainment b. compromising c. collaborating d. negotiating

c. collaborating

1) The call for environmental sustainability in business refers to leaders' _____. a. responsibility to train and develop new employees in a way that is aware of cultural differences b. need to be aware of how expansion can be maintained and smooth transfers of power when new leadership emerges c. concerted actions to operate businesses in a manner that protect natural resources and ecological support systems d. ability to understand how all business operations impact all environments with pathways to achieving a net 0 carbon emission

c. concerted actions to operate businesses in a manner that protect natural resources and ecological support systems

8) The BCF model describes a disagreement in terms of behavior, _____, and feelings. a. clearly stated solutions b. conflict resolution strategies c. consequences d. conflicts

c. consequences

I'm not sure how to solve this problem. Do you have any ideas? a. rational persuasion b. inspirational c. consultation

c. consultation

Your employee is resisting helping a coworker thinking, "What's in it for me?" a. personal appeals b. ingratiation c. exchange

c. exchange

7) What is the advantage of face-to-face oral communication? a. it allows for horizontal communication free of biases b. it removes personal touches and avoids confusion c. it allows one to read nonverbal and verbal communication d. it allows leaders to be seen by more employees

c. it allows one to read nonverbal and verbal communication

22) What is anything that affects behavior on pursing a certain outcome? a. attitudes b. skills c. motivation d. drive

c. motivation

8) What has time-driven and development-driven decision tree? a. path-goal model b. leadership continuum model c. normative leadership model d. behavioral leadership model

c. normative leadership model

23) What comes from followers based on the leader's behavior? a. group engagement b. team power c. personal power d. servant control

c. personal power

22) What refers to a leader's potential to influence followers? a. politics b. corruption c. power d. networking

c. power

One of your best workers, Juan, who needs little direction from you, is not performing to standard. You believe a personal problem is affecting his work. a. connection b. reward or legitimate c. referent

c. referent

8) In today's work environment, employees are expected to be ________. a. lacking in soft-skills b. technically savvy c. self-leading d. followers

c. self-leading

3) What is the coordinated set of actions the company's managers take in order to out-perform the company's competitors and achieve superior profitability? a. action plan b. goals c. strategy d. planning

c. strategy

16) Which of the following personality traits has the highest correlation to leadership? a. agreeableness b. conscientiousness c. surgency d. adjustment

c. surgency

2) Communication flows in _____ directions. a. one b. two c. three d. four

c. three

13) Which helps to explain how and why people lead in certain ways? a. environment b. personality c. traits d. genetics

c. traits

9) Leadership styles are all based on the same____. a. seven-question decision tree structure as the normative situational model b. characteristics as successful leaders with ethics and cultural relevance c. two leadership behavior concepts of task and relationship d. three leadership characteristics of focus, value, and orientation

c. two leadership behavior concepts of task and relationship

3) At Company X, there is a formal process where managers explain tasks to employees, and employees give updates back to the manager in weekly meetings. Which type of communication flow is this? a. grapevine b. two-way c. vertical d. downward

c. vertical

5) A manager saw an employee attempting to move large equipment across the sales floor without the proper equipment. Which of the following statements is an example of coaching feedback? a. that's not how you were trained to move that. make sure you follow safety protocols b. let me help you with that. i know there are a lot of rules but you have to remember safety first c. you don't want to get hurt moving these heavy items. use the hand truck or another employee to help d. you are doing this wrong. have someone else who knows how to use the equipment do it

c. you don't want to get hurt moving these heavy items. use the hand truck or another employee to help

2) Which is an example of a company engaging in green marketing? a. A shoe company focuses on building a company that is diverse and inclusive b. A show company gives away one pair of shoes for every pair it sells c. A shoe company focuses on creating shoes as cheaply as possible to increase profit d. A shoe company uses only recycled plastics to make their products to avoid waste

d. A shoe company uses only recycled plastics to make their products to avoid waste

7) Why is leadership development often cited as an important priority? a. It primarily influences the functioning of senior-level employees b. It is essential to eliminate employee turnover c. It is very costly and, thus, viewed as very valuable by organizations d. It is viewed as competitive advantage

d. It is viewed as competitive advantage

21) Which leadership theory focuses on concern for production and concern for people? a. University Leadership Model b. Theory of X and Theory of Y c. Managerial Grid Theory d. Leadership Grid Theory

d. Leadership Grid Theory

17) Which of the following is an example of extraversion? a. Sherry is a shy leader, but she works on improving her confidence by accepting public speaking roles b. Daniel has high energy and a continuous drive to improve the morale of the employees c. Kirk makes sure that all employees feel comfortable by being friendly and courteous to everyone d. Maggie enjoys meeting other people and is willling to confront others when needed

d. Maggie enjoys meeting other people and is willling to confront others when needed

15) Which is true about mentors? a. only formal mentor relationships should be used b. it is usually best to ask your supervisor to mentor and coach you c. after some time at the organization, a mentor will find you and ask you to be a protege d. a mentor can be from inside or outside of your organization

d. a mentor can be from inside or outside of your organization

2) Conflicts from psychological contracts arise from ______. a. the need to make ethical decisions b. a mentor and mentee that have similar expectations c. poor coaching d. a violation of exchange expectations

d. a violation of exchange expectations

20) Which is an example of someone being an initiator? a. stan approaches the human resources director to complain about a coworker's personality b. anna approaches stan's manager after stan performs poorly c. stan avoids anna after she sends him negative feedback d. anna approaches stan to resolve a disagreement they had last week

d. anna approaches stan to resolve a disagreement they had last week

6) Which is an example of someone being an initiator? a. stan approaches the human resources director to complain about a coworkers personality b. anna approaches stan's manager after stan performs poorly c. stan avoids anna after she sends him negative feedback d. anna approaches stan to resolve a disagreement they had last week

d. anna approaches stan to resolve a disagreement they had last week

12) How are managers and coaches alike? a. coaches and managers hold all of the power in the relationship b. both give feedback for steady performance and continual improvement c. managers use coaching techniques to remove power dynamics d. both avoid power dynamics to share decisions and performance reviews

d. both avoid power dynamics to share decisions and performance reviews

1) What is a general term that refers to the process of conveying information and meaning? a. flow b. perspective c. grapevine d. communication

d. communication

14) Mark is a manager at Company X and sees an employee leaving packing supplies in the walking area. Mark approaches and says, "there's a way to collect merchandise without leaving materials in the pathway, and be less hazardous to you and others." Which step in the coaching model is this scenario an example of? a. manager follow-up b. manager performs the task c. presenting the task d. describing current performance

d. describing current performance

8) Before you can take corrective action or the coaching model, managers must first _____. a. have a structure of feedback to give to employees b. observe and define facts on the problem c. infer the needs of the employees d. determine the cause of the poor performance

d. determine the cause of the poor performance

19) Why might you want to use the negotiating conflict style to resolve a conflict in which two coworkers disagree on how to approach a work project? a. it will lead to a temporary solution so that work can move on quickly b. it will lead to be best solution, and thus, the highest quality work product c. if this style is used often, it will lead to coworkers asking for exactly what they need upfront d. it will help resolve the disagreement quickly and preserve the relationship between the coworkers

d. it will help resolve the disagreement quickly and preserve the relationship between the coworkers

5) Why might you want to use the negotiating conflict style to resolve a conflict in which two coworkers disagree on how to approach a work project? a. it will lead to a temporary solution so that work can move on quickly b. it will lead to the best solution and, thus, the highest quality work product c. if this style is used often, it will lead to coworkers asking for exactly what they need upfront d. it will help resolve the disagreement quickly and preserve the relationship between the coworkers

d. it will help resolve the disagreement quickly and preserve the relationship between the coworkers

10) What is the difference between mentoring and coaching? a. coaches have more formal training and development to focus on job performance b. coaches are not direct supervisors but have authority over the mentee or group c. mentors have always performed the management role of their protege, unlike coaches d. mentors are not a direct supervisors and are typically at higher levels of management

d. mentors are not a direct supervisors and are typically at higher levels of management

30) Which of the following is individual behavior that you can use to help influence others? a. development b. coaching c. mentoring d. networking

d. networking

6) By using an appropriate leadership style based on the path-goal model, a leader should be able to maximize ______. a. performance of subordinates b. their own leadership efficiency c. use of enviornmental resources d. participation in decision-making

d. participating in decision-making

10) Susan was hired into a new management role that involved overseeing 100 employees. In the past, these employees reported to three managers. Although Susan was overwhelmed in the beginning, she decided to shift her management style to empower employees that were content experts in their areas to become leaders who help train and develop others employees. What is Susan demonstrating in this example? a. autocratic leadership b. hierarchical leadership c. bureaucratic leadership d. participative leadership

d. participative leadership

29) To put it simply and positively, politics is a _____. a. tangible currency b. formal organizational policy c. mechanism for mentoring d. social medium of exchange

d. social medium of exchange

14) Which of the following is a typical response to criticism? a. they use the feedback to make personal and career objectives obtainable b. they may ask for more training and development to meet performance objectives c. they quickly correct their mistakes to avoid feeling like a failure ti finish a task d. the employee may blame someone else or become defense and justify their behavior

d. the employee may blame someone else or become defense and justify their behavior

2) Which of the following is a typical response to criticism? a. they use the feedback to make personal and career objectives obtainable b. they may ask for more training and development to meet performance objectives c. they quickly correct their mistakes to avoid feeling like a failure to finish a task d. the employee may blame someone else or become defense and justify their behavior

d. the employee may blame someone else or become defense and justify their behavior

19) What does the behavior in the leadership paradigm focus on? a. what followers do b. how teams interact together c. how leaders support others d. what leaders say and do

d. what leaders say and do

23) What term refers to going beyond mere job requirements to motivate staff to high levels of organizational performance? a. leader attitudes b. skills development c. behavioral motivation d. work engagement

d. work engagement