M2 Listening Skills

If you ignore your vibrating cell phone while listening to someone else speak, you are using which active listening skill listen below?

Giving and demonstrating your attention

You have some ideas you want to share in a group meeting about needed cybersecurity improvements in your company. Your colleague speaks firts about the need for system backups every night. Which example demonstrate effective listening skills in the situation?

"I like your idea. So, would the data be backed up automatically?" "That's a good point. Give us more detail about where we should be backing up the data."

Linda has been on your team for five years and was, until recently, a strong performer. Since returning from caring for her seriously ill daughter, Linda has been quieter and less enthusiastic. On one occasion, you witnessed her snap rudely at her colleague, Debbie. During your review of Linda's annual performace, Linda is quiet, evasive, and does not volunteer information to explain her attitude change. Which of the following approached would be helpful in engaging Linda and encouraging her to communicate?

"I've been sensing that you're stressed lately. Can I help?"

Mark has been paired with Debbie to handle a potential new client who Debbie knows socially. They are scheduled to have a conversation about Debbie's suggetion that she should take a lead in face-to-face meetings with the client. Which statement should Mark use to keep the conversation open?

"If I'm understanding you correctly, you believe it's better for you tot take the lead in the client meetings."

Which of the following questions help facilitate clear communication about implementing a new training progeam in the workplace?

"What data did you use in the planning stage of the training?" "How do you think this training will improve our ratings?" "Why is this training better than the existing training we provided?" "Does the program cover training for the most important key performance indicators?"

Which of the following statements about active listening is false?

Active listening reduces the need to focus on problems or issues.

When you do not like someone and tune them out when they are speaking, you are demonstrating a listening roadblock called:

Bias

After only getting a couple of hours sleep, you're back in the office working hard to finalize a reports thats due in two hours. At the very point when you wish your focus was sharpest, you find yourself contending with both the noise and conversation of colleagues in your open-plan office and your own fatigue. Ideally, you would complete your work in the quiet boardroom, but it's booked for the day.

Download "white noise" from the Internet to block out distracting noise, and get a drink of water to try to overcome your fatigue.

When you delight in any praise your work received but to not seem to acknowledge criticisms, you express the following roadblock to listening:

Emotions

Active listening entails which of the following

Ignoring distractions Putting your own thoughts on hold Resisting planning out what you will say in return Making eye contact Giving feedback and asking questions

When you begin formulating the perfect response to what someone says as they are speaking, you express which listening roadblock listed

Impatience

Which of the following statements about the effect of improved listenfing on workplace performance is not true?

Improved listening means messages can be simplified

When you draw conclusions about what a speaker says, instead of staying neutral, you demonstrate a listening roadblock called:

Judgement

Which of the following is not one of the four most important techniques for effective listening

Listening for objections

All of the following are common misperceptions about listening except for

Listening is something you participate in

When working on a team, which of the following effective active listening strategies?

Make a sincere effort to view things from each team member's perspective Keep your thoughts and emotions under control Even when you disagree, show genuine interest, and let each speaker talk freely

Which techniques would help break boredom barrier when listening to a speaker?

Make detailed noted of the information provided Analyze the speaker's intention, purpose, and perspective Scribble or sketch in your notebook as you listen

Samuel, an accounts manager at a marketing agency, asked to meet Kirsten, a graphic designer, to talk about feedback from a client known to be fussy about design. What are appropriate words and nonverbal behaviors Kirsten could use to demonstrate her receptivity to communication?

Nod as Samuel explains the client's views Say, "I'd be interested to know which images they preferred." Maintain eye contact with Samuel Say, "I'm interested to know what the feedback is."

If your expression subtly matches a speaker's as he talks, you are using the following active listening skill:

Reflecting / mirroring

Which of the strategies listed below help to promote open communication with team members to help them provide feedback?

Rephrase what they say to check that you're understanding them correctly After you've helped them feel comfortable, use effective pauses to prompt a deeper disclosure of what's on their mind Repeat the last three or four words just spoken to let them know you're listening

A colleague tries to persuade you of the importance of updating guidelines on file management within your company. Which actions demonstrate active listening?

Rephrasing the request to see if you understand it correctly Acknowledging your colleague s passion about the proposal and asking about the motivation behind it

If you nod your head at different moments while listening to another person's pitch you are demonstrating which active listening skill listed

Using minimal encouragers

If a speaker pauses, and you say, "Tell me more about that." You are demonstrating which active listening skill listed

Using open ended prompts