M.A. Ch 44

Which of the following is not usually one of the headings in an interoffice memo?

Address

Why should the medical assistant avoid opening e-mail attachments from individuals who are strangers?

If an attachment contains a virus, opening the attachment will launch the virus

When should a comma be used to separate elements in a series?

If there are three or more elements

Whose initials are placed in uppercase in the reference notation of a letter from a medical office?

Individual who composed the letter

What part of a letter includes the name and address of the party to whom a letter is being sent?

Inside address

Why is a cover sheet recommended when sending information about patients by fax?

It helps protect patient confidentiality and privacy per HIPPA

What is the advantage of using or creating a template for letters from a medical office?

It is easier to maintain the same format for all letters

Which of the following statements is true about the margins of a business letter?

It is typically one inch all around with adjustments for letterhead

What is the function of a conjunction?

It joins words, phrases, or clauses

Which if the following is punctuated correctly?

June 13, 1987

Where is the date line placed in the full block letter style?

Left justified

How is the return address formatted on a letter sent by the medical office?

Most offices use letterhead stationery and the placement varies

If a physician wants to use a printed title, such as "professor of medicine " in the closing of a letter, where would it be placed?

On the line immediately below the typed signature

Which of the following letters would most likely be signed by the medical assistant without the physician's review and signature?

Order for office supplies

Which of the following comes first in a business letter?

Reference line

In the sentence, "Roger is a very tall boy," which word is a proper noun?

Roger

Which part(s) of a standard letter is/are not used in the simplified letter style?

Salutation and complimentary closing

What is the letter style in which the first line of each new paragraph is indented five spaces?

Semiblock

Which of the following best describes the spacing in the body of a business letter?

Single-spaced with double space between paragraphs

Why should the medical assistant proofread all letters, memos, or other documents that will be distributed?

The computer spell check function cannot verify that a word is used in its correct context

Which of the following letter styles requires all lines to begin at the left margin?

Full block

Which of the following is the most formal closing for a business letter?

Very truly yours

What part of a letter will contain the date line? What is it closest to?

Body Heading/letterhead

How should the medical assistant protect patient confidentiality when photocopying a patient's medical record to send to another health care facility?

Check for a signed authorization for release of information form the patient

What punctuation mark follows the complimentary closing of a business letter? For example, what comes after the following: Very truly yours

Comma

What punctuation mark is used before beginning a direct quotation using quotation marks?

Comma

What type of sentence is composed of two independent clauses?

Compound sentence

After printing a letter to be sent by the medical office, a medical assistant notices that a word is not spelled correctly. What should the medical assistant do?

Correct the computer file and reprint the letter

Which of the following is the correct way for the medical to begin a letter from Dr. Taylor to Samuel Matthews, M.D.?

Dear Dr. Matthews:

Which of the following is/are special features that are often found on the photocopier in a medical office?

Duplication Collate Sort pages Staple documents (All of the above)

Which of the following is considered an end notation in a business letter?

Enclosure line

A memorandum is usually printed on letterhead just like a business letter.

False

A period is placed after each line in the inside address if a business letter.

False

The medical assistant should always shred any spoiled document that he or she photocopies.

False

When the medical assistant answers an e-mail, why is it customary to create the answer as a reply?

To acknowledge receipt

Which of the following is not a way to monitor laboratory test results using the electronic medical record?

Tracking how fast patients follow up with additional tests

A comma is used to set off introductory elements such as a dependent clause.

True

In a business letter, all parts of the letter should be created in the same font.

True

Many medical offices notify patient of laboratory results by letter.

True

Most e-mail programs allow the sender's signature to be created with contact information that will be included at the bottom of every e-mail.

True