MA chapter 4

Which statement is true of kinesic? A) it is a study of the body language B) it is the study of personal space C) it is the study of touch D) it is the study of congruency E) it is the study of defense mechanisms

A) it is a study of body language

What is true of body of language? A) it is used to express feelings and emotions B) it is not as important as verbal communication C) it only makes 7% of the message D) it is only used in Eastern cultures

A) it is used to express feelings and emotions

What does encoding mean in the cycle of communication? A) deciphering a message B) creating the message to be sent C) sending the message D) receiving the message E) interpreting the message

B) creating the message to be sent

Low-context communication relies on what of the following? A) body language B) reference to the environmentalists objects C) explicit and highly detailed language D) culturally relevant phraseology

C) explicit and highly detailed language

Which of the following accurately describes a reassuring cliché? A) it is a way of calming down a patient B) it is a mean of rationalizing a decision C) it is a roadblock to communication D) it is always useful in daily communication

C) it is a roadblock to communication

Which of the following describes défense mechanisms ? A) they are a refusal to accept painful information that is readily available to others B) they are the conscious or subconscious overemphasis of a characteristic to offset a real of imagined deficiency C) they are behaviors used to protect the ego from guilt, anxiety, or loss esteem D) they are the mind's way of making unacceptable behavior or events acceptable by devising a rational reason

C) they are behaviors used to protect the ego from guilt, anxiety, or loss of esteem

Which of the following is true of open-ended questions? A) they usually require just a "yes" or "no" answer B) they usually begin with do, is, or are C) they elicit a response from a patient without the patient feeling questioned D) they usually begin with how, what, or could

D) They usually begin with how, what, or could

Redirecting a socially unacceptable impulse into one that is socially acceptable is an example of which of these mechanisms? A) sublimation B) rationalization C) projection D) displacement E) repression

D) displacement

which of the following factors affect therapeutic communication? A) gestures and mannerism B) posture C) personal space D) education and life experience

D) education and life experience

What is a comfortable social space? A) touching to 1-1/2 feet B) 1 1/2 to 4 feet C) 12 to 15 feet D) 5 to 16 feet E) 4 to 12 feet

E) 4 to 12 feet