man 310 ch 4-6

how many of the total sales representatives employed in 2013 were promoted to the sales manager position in 2016

5 percent

Which of the following is tried off the perceptual motor approach to job design

Perceptual motor approach has roots in human factors literature

Stationary planning models almost always have to be complemented by

Subjective judgement

Which of the following questions should be addressed right after the inputs required for production have been established?

What tasks are required in the production of the output?

Work-flow design is the process of

analyzing the tasks necessary for the production of a product.

in a company where units are given autonomy to work independently , but are now asked to work together, the units may become territorial and refuse to share ideas for fear of being eliminated. this functional structure will produce which drawback

cascading effect of errors

which of the following statements is true about downsizing

downsizing efforts often fail because employees who survive the purges often become narrow-minded self absorbed and risk averse

divisional structures are more appropriate than functional structures when

flexible responsiveness is required

the goal of the biological approach to job design is to

reduce the physical demands of certain jobs by improving the physical work environment

which of the following sources is most appropriate for providing accurate information regarding the importance of job duties

supervisors

which of the following is true about offshoring

the actual cost savings from offshoring work can be less than a company expects

how does the mechanistic approach differ from the motivation approach

workers in organizations that follow the mechanistic approach can be easily replaced

the process of determining whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market is called

workforce utilization review

which of the following is an example of an intrinsic reward

the us army appealing to the patriotism in people to get more recruits

in which of the following circumstances will a functional structure be more appropriate for an organization

when demand for the resources can be will anticipated

in which of the following circumstances will a divisional structure be more appropriate for an organization

when the organization competes on differentiation

James, a manager at Brown & Brown (B&B) Inc., a publisher of academic books, is tasked with identifying the various pieces of work required to edit, typeset, and publish a fictional book prior to allocating and assigning them to his subordinates. Which of the following processes is James expected to perform?

work-flow design

Since there are fewer students on campus security does not have to wait to shrink their workforce. Which option should administrators choose to reduce those numbers quickly

Demotion

Hope college is planning for the next biennium. School administrators know that enrollment is on the decline but still need to offer students the best experience possible. They want to shrink their payroll slowly. They can accomplish this through

Early retirement

Which of the following is the definition of a leading indicator

It is an objective measure that accurately predicts future labor demand

Which of the following is true of how job design and job analysis have functioned in the past?

Job design has focused on making existing jobs more motivating.

when compared to divisional structures, managers in functional and centralized structures

are less sensitive to individual differences between workers

Grace has been given the authority to make decisions about how to accomplish her work. the "job characteristics model" classifies this as

autonomy

which of the following is most likely to lead to a successful downsizing

avoiding indiscriminate reductions

a manger has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. which job design approach would be most helpful to him

biological approach

caroline has increasingly become more frustrated with her current job. she vists her HR department to discuss her skills and aspirations as she does not want to leave the company. HR recommends she complete

career planning

which of the following led to problem for McDonald's when it began offering the McWrap product?

complex work process

which of the following includes a list of the tasks, duties and responsibilities that a job entails

job description

which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job

job design

Adding more decision-making authority to a job to increase its motivational potential is known as

job enrichment

when health above, a startup company, was bought by above all health, the hr department was tasked with assessing the dollar value of each job and creating equitable pay structures. hr completed a

job evaluation

which of the following includes the knowledge skills abilities and other characteristics that an individual must have to perform a job

job specification

factual or procedural information necessary for successfully performing a task is called

knowledge

The tasks performed as a part of job analysis:

have a passive, information-gathering orientation

Job design interventions emphasizing the motivational approach focus on

increasing the meaningfulness of jobs

Tami and deb have worked for waterfall springs for more than 20 years combined. they are a resource to hr when completing a job analysis because they are

incumbents

which of the following is NOT one of the forces that draw out an older worker's career

insufficient younger workers to replace the older workforce

which of the following is the primary role of an efficiency expert

removing every bit of waste in water production operations

each of the following is a relatively fast method to reduce an expected labor surplus EXCEPT

retraining

which of the following approaches to job design identifies the "one best way" to perform a job

scientific management approach

IN A LARGE, MULTINATIONAL COMPANY, SEVERAL OF THE TASKS ARE SPLIT OUT ACROSS SEVERAL STATES AND COUNTRIES. EACH LOCATION HAS A SPECIFIC COMPONENT OF THE OVERALL PRODUCT. AN EMPLOYEE SURVEY RECENTLY REVEALED THAT EMPLOYEES HAD A WEAK CONCEPTUALIZATION OF THE COMPANY'S OVERALL MISSION. THIS COMPANY HAS A

DIVISIONAL STRUCTURE

The first step in the human resource planning process is

Forecasting

Which of the following is true of statistical forecasting methods that capture historic trends

They provide predictions that are much more precise than judgmental methods

one way to recruit companies to a state is to offer tax incentives; another is to assure them that the workforce is prepared. when a state government confirms that an employer will be given the authority to terminate employment of an employee at any time without cause and gives the same assurance to the employees, those statutes are referred to as

employee liability policies

Which of the following is concerned with examining the interface between individuals physiological characteristics and the physical work environment

ergonomics

The final step in the planning process is to

evaluate results

when it comes to examining and understanding skills levels for a particular job,____ may be the best source

external job analysts

Which of the following approaches views job satisfaction as one of the most important outcomes of job design

motivational approach

which of the following is true of an organization that follows the mechanistic approach

new employees can be quickly and inexpensively trained for the job

which of the following is a method used to reduce an expected labor shortage that is low on revocability

new external hires

the most common source of error in the job analysis process results from job descriptions being

outdated

Which stage in a work-unit activity analysis focuses on the product produced or service provided?

output

which of the following approaches to job design has roots in human-factors literature

perceptual-motor approach

customer service representatives who seek to solve problems for customers need to understand their

task significance

Which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability

technological innovation

which of the following is true about temporary workers

temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services

functional structures are more appropriate than divisional structures when

the organization competes on costs

sometimes organizations advertise just to promote themselves as a good place to work in general is called

image advertising

The process of attempting to ascertain the supply of demand for various types of human resource is called

Forecasting

Juan a manger decides to design jobs based in the principles of the motivational approach. If he doesn't balance some tests of the mechanistic approach he will see minimal impact on

Production

Instead of filling vacant positions with new full time faculty, Hope college can take advantage of

Temporary employees

The goals that are set in the human resource planning process should come directly from

The analysis of the labor supply and demand

Recruiting advertisements in newspapers and periodicals

are likely to generate less desirable candidates than direct applications or referrals

which of the following was replaced by the occupational information network (o*net)

dictionary of occupational titles

which of the following an advantage of relying on internal recruitment sources

it generates a sample of applicants who are well known to the firm

which of the following is TRUE about o*net

it uses a common language that generalizes job specifications across various occupations

which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage

many temporary agencies train employees prior to sending them to employers, which often means that the company has to retrain them in accord with its own standards

instead of replacing long term employees with temporary employees many organizations supplement their core staff with a small set of temporary workers who act more like assistants to the core staff than potential replacements

outsourcing is a logical choice when a firm simply does not have certain expertise and is not willing to invest time and effort into developing it

hector is a maintenance supervisor at a large petroleum refinery in Texas. his friend Ronald who works at another refinery in Louisiana informs hector about a vacancy for a maintenance manager's position at the Louisiana refinery and ask him to apply for the position. hector is an example of a

referral

holding monthly meetings attending quarterly reviews and planning annual conferences are all examples of

responsibilities

jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. she then lets the hiring manager see those who are highly qualified and qualified. this is part of

selection