MAN 320F Chapter 12 Quiz Questions

In the context of deep-level diversity, ____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.

Personality

Basing your impressions of a coworker on deep-level diversity means that you ____ the person. This is likely to create an environment where coworkers are ____.

know and understand, motivated to work together

The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative competitive products and services.

learning and effectiveness paradigm

One of the two scenarios given below is an example of affirmative action, while the other is an example of diversity. Scenario 1- Clancy's company attempts to attract people with a variety of work and academic experience, as well as varied personality dynamics and interests. Scenario 2 - The human resources department at Marshall's Paper Source has begun a large-scale recruiting campaign, specifically targeting minorities and women. Compare the two scenarios in order to recognize one of the differences between affirmative action and diversity: Affirmative action is intended to create opportunities for ____, whereas diversity includes opportunities for ____.

minorities and women, a broad variety of people

In the perception process, _____ is the process of attaching meaning to new knowledge.

Interpretation

Which of the following is true of diversity?

It decreases absenteeism.

Diversity drives business growth by:

attracting different customers and markets

Managers spend most of their days involved in ____, or giving and receiving information.

communication

When Ruby was told that her favorite store would no longer stock her favorite brand of clip-on earrings, she assumed this meant that the company was no longer producing clip-on earrings, even though that was not the case. Ruby's incorrect assumption was due to _____.

Closure

____ is the tendency to fill in the gaps where information is missing, that is, to assume that what we do not know is consistent with what we already do know.

Closure

_____ is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

Conscientiousness

Deborah's supervisor recognizes the success of her training and wants to implement some strategies to better manage diversity at the executive level. He has come up with the three ideas. One among them is given below. Identify whether the idea is an example of a diversity audit, diversity pairing, or minority experience. While Akshay and Sam are the same sex, they are of different ethnicities. They will be tasked with working on a project together in an effort to allow them to get to know each other better.

Diversity Pairing

Identify whether the idea is an example of a diversity audit, diversity pairing, or minority experience. All employees will receive a survey to measure attitudes toward coworkers, staff, and supervisors.

Diversity audit

Extraversion is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

False

Over time, our employees have really become competent at effectively solving problems as a group. This statement helps to highlight which of the following about diversity?

In addition to being the right thing to do, supporting diversity is a profitable endeavor.

Deborah's supervisor recognizes the success of her training and wants to implement some strategies to better manage diversity at the executive level. He has come up with the three ideas. One among them is given below. Identify whether the idea is an example of a diversity audit, diversity pairing, or minority experience. Kevin will be tasked with searching and joining an organization in which some aspect of himself will be different from that of the majority of the group members in the organization.

Minority Experience

In the perception process, _____ is the process of incorporating new information into one's existing knowledge.

Organization

You have recently been given an assignment to interview a manager at a company that promotes diversity, and you decide to contact Kellogg's. During the interview, you ask about how the diversity strategy has affected the company. Which of the following is likely to be the manager's response?

Over time, our employees have really become competent at effectively solving problems as a group.

Which of the following statements about perception is true?

People experience stimuli through their own perceptual filters.

_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

Perception

____ causes people exposed to the same information to often disagree about what they saw or heard.

Perceptual filtering

Which of the following will help managers in managing company diversity programs effectively?

Tailoring opportunities to individuals, not groups

Bringing diversity issues to the attention of employees and breaking down any misconceptions they may have about others is likely to be a component of ________.

awareness training

While reading the newspaper one day, you come across an article discussing the diversity strategy presented by the cereal and food producer Kellogg's. The main theme of the story is that the company strives to both produce the best product for its customers and create an environment that values and utilizes the diverse backgrounds, experiences, and ways of thinking of its employees and customers. Kellogg's is likely to have experienced ____ in the growth of its business since the implementation of the diversity strategy.

an increase

If you hear that 10% of your company is going to be laid off, and you automatically assume that every department will lose 10% of its employees, you are using ____ to assume information you don't have.

closure

This experiment demonstrates the effects of ____ on the way people organize and interpret information. When you were told to focus only on the team with the white shirts, you focused on one part of the video. This focus occurs in the ____ step of the perception process.

perceptual filters, attention

Recognizing deep-level diversity is important because it can:

result in less prejudice, discrimination, and conflict in the workplace.

Deborah has gathered a group of employees for diversity training and has split them up into groups of twos. Each pair of employees will then receive a common problem that comes up at work and be tasked with coming up with a solution to act out for the group. After each duo performs their demonstration, the group will have a chance to discuss the resolution strategy presented, as well as suggest other options to resolve the given issue.There are two basic types of diversity training programs: awareness training and skills-based diversity training. Deborah's training session is an example of ____, the goal of which is to ____.

skills-based diversity training, develop competency

The level of appeal coworkers have for working together to achieve a company's goals is referred to as _________.

social integration