MAN 4320 Final

Adam has joined an advertising firm as a junior executive. Due to his lack of experience, he has a lot to learn and has been assigned as a protégé to Mark, a senior executive in the firm, who will assist in training and assessing his performance. This process of internal assessment is called ________.

A mentoring program

Which of the following is compromised when retaining workers?

A regular infusion of new ideas and perspectives

Which of the following would be most useful for a firm needing to quickly reassign employees to an important new project?

A talent inventory

Putting together an attractive job offer and negotiating with the candidate the company wants to hire is part of ________.

Acquiring

A new college graduate looking for his or her first job is a(n) ________.

Active job seeker

When should medical tests be administered?

After a job offer has been extended

The utilization of technology can be used to ________.

All of the above: Conduct interviews, improve standardizations, administer assessments

Employment-at-will is an employment relationship which ________.

Allows either the employee or employer to terminate the employment at any time

Succession management ensures that ________.

An organization has people ready to assume leadership positions when they become available

Interacting with recruiters and future coworkers during the hiring process is the ________ phase of the socialization process.

Anticipatory

The first stage of the socialization process is ________.

Anticipatory

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n) ________.

Applicant tracking system

Exit interviews should be directed at ________.

Areas in which the company feels it could improve

A company cannot know what training to offer employees unless it ________.

Assesses their strengths and weaknesses

Deployment involves ________.

Assigning talent to appropriate jobs and roles in the organization

Internal assessment typically improves a firm's strategic capabilities by ________.

Assisting "blocked" employees to improve their performance

Which of the following is a hiring process goal?

Attracting diverse applicants

Staffing technology improves the efficiency and effectiveness of the staffing function by ________.

Automating many of the steps of the staffing process

Which of the following events suggests that a home improvement store such as The Home Depot or Lowe's will need fewer workers in the next one to three years?

A decrease in consumer disposable income

In analyzing a job of a stenographer that is to be advertised as a vacancy, an employer found that the ________ for the job was rapid typing skills.

Essential function

Which of the following external recruiting sources is useful for finding semi-passive and passive job seekers?

Internet data mining

A layoff is an example of which type of turnover?

Involuntary

Which of the following is true about Six Sigma?

It aims to reduce defects to near zero

Which of the following is true of transition analysis?

It assumes that all employees in a job have an equal probability of movement

Which of the following is true of a maximum job offer?

It can be a low, competitive, or high offer.

Which of the following is a potential drawback of résumé screening software?

It can disproportionately exclude groups of people from various protected categories.

Which of the following statements is true of a recruitment guide?

It details which staffing members are responsible for recruiting

Which of the following is a benefit of social networking as a sourcing method?

It increases diversity of talent available

Which of the following is true of person-organization fit?

It is positively related to job satisfaction

Which of the following is true of a competitive job offer?

It may or may not allow for further negotiations.

What is optimal turnover?

It produces the highest level of long-term business improvement.

Which of the following recruitment strategies can help an organization reduce labor costs and improve customer service together with accessing top talent?

Offshoring

Which of the following is true of a "closed shop"?

Only union workers are employed

Retainer firms are ________.

Search firms who charge employers a fixed fee in advance of placement

Interviewing job candidates to assess their fit with the job and organization is part of ________.

Selecting

Which of the following is contained in a task statement?

The physical working conditions of the job

What is the disadvantage of getting line managers to recruit for a firm?

They have to take time out from their actual jobs

T/F: Psychomotor tests assess a person's capacity to manipulate and control objects.

True

T/F: Realistic job previews can help counter inaccurate employer images.

True

T/F: Recruiters are seen as setting the standard for talent for the company.

True

T/F: Relying too heavily on résumé screening software can result in a firm overlooking highly qualified candidates who do not match specific criteria.

True

T/F: Scatter plots show graphically how two different variables are related.

True

T/F: Skills inventories are databases of the skills, competencies, and other relevant characteristics of each employee.

True

T/F: Socialization is a long-term process of planned and unplanned, formal and informal activities and experiences through which an individual acquires the attitudes, behaviors, and knowledge needed to successfully participate as an organizational member and learns the firms' culture.

True

T/F: Sourcing is locating qualified individuals, appropriate sources and labor markets from which to recruit.

True

T/F: Spillover effects can be either positive or negative in nature.

True

T/F: Staffing evaluation is the analysis of a staffing system to assess its performance and effectiveness.

True

T/F: Stock options that vest in the future create a mobility barrier for the employee receiving them.

True

T/F: The ADA has been expanded to include broad coverage of the definition of a disability.

True

T/F: The most comprehensive source of free data on conditions in the U.S. labor market is the U.S. Bureau of Labor Statistics (BLS).

True

T/F: Well- designed assessment tools in hiring can affect the revenue and bottom line of a company.

True

T/F: When an employee does not get a promotion, they are likely to feel low distributive fairness.

True

T/F: When business slows down, flexible workers are dismissed before core workers.

True

To be enforceable, any contract that cannot be performed or fulfilled within ________ must be in writing under the statute of frauds.

Twelve months

Behavioral interviews are more reliable and substantially better than ________ at predicting job performance.

Unstructured interviews

A majority of the measures in a balanced staffing scorecard should focus on ________.

Value creation

Compstar Limited establishes a mutually beneficial relationship in which employees are recognized as investing their resources, such as time or energy, in exchange for pay and benefits and an opportunity to develop their skills. This is an example of ________.

Viewing employees as investors

Companies generally try to minimize turnover that is ________.

Voluntary, dysfunctional, and avoidable

Taking the time to explain the hiring process and making every effort to follow up with candidates and minimize delays is an example of ________.

A commitment to ethical behavior

Which assessment method would be the best choice to identify candidates who are more likely to pose a security risk to the company?

Background check

An HR manager asked every candidate during an interview to describe a situation in the past in which they had to display their leadership abilities even though they were not a formal leader, discuss what they did, and describe the result. This is an example of which external assessment method?

Behavioral interview

Asking applicants what sports they like to play is an example of which external assessment method?

Biodata

Typically, when interest rates rise,

Businesses are less likely to expand

Which of the following are generally well received by employees?

Buyout incentives

A minimum assessment score that must be met or exceeded to advance to the next assessment phase or to be eligible to receive a job offer is a ________.

Cut score

A BFOQ is a(n) ________.

Characteristic that is essential to the performance of a specific job

________ rely on trained psychologists to subjectively analyze a candidate's attributes, values, and styles in the context of a particular job.

Clinical assessments

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well.

Competencies

Comparing the percentages of men, women, or minorities in various job categories to see if men, women, or minorities are disproportionately represented in certain workforce categories is an example of a ________.

Concentration statistic

When viewing employees as assets, the staffing focus is on managing ________.

Costs

Don is a high-ranking manager in an advertising firm. He was recently offered a job with higher pay and more lucrative benefits by a rival firm. On coming to know about this, Don's employers decided to make him a(n) ________ matching the offer from their rival firm.

Counteroffer

Idiosyncratic jobs are ________.

Created around a current or new employee's unique skills

As an invaluable employee to her company, Emma has been given the freedom to choose her work hours. She can also opt to work from home for a maximum of seven days in a month. Which of the following retention strategies is being used in this example?

Creating work flexibility

A nine box matrix requires assessing employees on ________.

Current job performance and future potential

A company that lets each of its business units staff in whatever way they choose and house their own staffing function, is an example of ________.

Decentralized staffing

Which of the following is more likely to warrant changes in an organization's compensation policy to offer above-market wages?

Decreasing unemployment rates

Phoebe Johnson is a senior HR executive at CarMakers Corp. She has been informed that the company needs to hire five line workers for their Kingston plant. Phoebe decides to go down to the plant to get a better idea of the work. She speaks to the line workers there and gets firsthand information about the important aspects of the job involved. Phoebe is using the ________ method to collect information.

Desk audit

A job analysis ________.

Determines a job's entry requirements

When a firm pursues a differentiation strategy, it is attempting to ________.

Develop product that have unique characteristics

If a company identifies and tracks underrepresented candidates and employees and leverages the sources from which they were recruited, which of the following is most likely to be the company's key performance indicator?

Diversifying the workforce

Which of the following do corporate executives use to form an image of a specific organization?

Economic performance indicators

Which of the following refers to the training of employees to extend their capabilities and prepare them to assume other jobs and roles in the firm?

Employee development

Effective staffing enhances the degree to which a(n) ________.

Employee meets a job's requirement

In which of the following cases would a company opt for a short-term staffing strategy?

Employee turnover is high

Creating a favorable image in desired applicants' minds about the organization being a good place for them to work is ________.

Employer branding

If the job of a loader exists to load packages on delivery trucks, the ability to safely lift and load packages onto a truck is a(n) ________.

Essential function

Organic growth takes place when an organization ________.

Expands from within by opening new factories or stores

T/F: A clinical assessment puts job candidates through a series of simulations and exercises that reflect the typical challenges of the job.

False

T/F: A job duty is an observable unit of work with a beginning and an end.

False

T/F: A persistent problem that prevents most firms from hiring people with disabilities is the lack of affordable technologies that could enable firms to accommodate them at a low cost.

False

T/F: A recruit's perception of the recruiter's knowledge has little impact on how attractive a job is.

False

T/F: A reward's differential refers to the uniqueness of the reward.

False

T/F: Affirmative action plans give preferential treatment to the qualified applicant on a permanent basis.

False

T/F: An applicant tracking system is designed to store and process all HR and employee information.

False

T/F: An implicit contract is a written or verbal employment contract.

False

T/F: An organization evaluating its staffing practices as a result of a hiring discrimination lawsuit, is an example of proactive staffing.

False

T/F: Attracting sufficient numbers of appropriately qualified applicants is an example of a staffing outcome goal.

False

T/F: Attrition occurs when a company hires fewer new employees.

False

T/F: Cognitive ability tests are one of the least valid selection methods.

False

T/F: Cost per hire is a staffing effectiveness metric.

False

T/F: Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

False

T/F: Early retirement programs are a common way of dealing with temporary employee surpluses.

False

T/F: Evaluative assessment methods are used to narrow down a pool of job candidates to a smaller group of candidates.

False

T/F: External hiring reduces organizational diversity.

False

T/F: Firms should select only those candidates who already possess the skills that are necessary to be quickly and cheaply trained by the firm.

False

T/F: For a specific organization, the turnover rate is always constant.

False

T/F: Higher staffing efficiency percentages reflect greater staffing efficiency.

False

T/F: If a hiring manager mistakenly offers a job candidate a salary higher than what the firm had authorized the manager to offer, the salary offer is not legally binding.

False

T/F: In an inductive job analysis, the main job duties and work tasks have been determined beforehand.

False

T/F: Job candidates can renege on an accepted job offer, not companies.

False

T/F: Peer ratings tend to do a poor job predicting promotion criteria.

False

T/F: Recruiting large numbers of applicants is always the best way to ensure quality hires.

False

T/F: Statistical weighting is a weighting method of assessment whereby experts assign a different subjective weight to each assessment score.

False

T/F: Strategic staffing systems are not necessarily aligned with the firm's business strategy.

False

T/F: Succession management cannot be used to enhance organizational diversity.

False

T/F: Succession management means identifying specific back-up candidates for specific senior management positions.

False

T/F: The advantage of using self-assessment is that people are often good judges of their own talents.

False

T/F: The balanced scorecard approach bases its assessment of employee performance completely on financial gain to the company.

False

T/F: Transition analysis is a qualitative technique.

False

When a company hired Marcus who turned out to be a poor performer, which assessment outcome occurred?

False positive

Online applications give the candidate real time status information and?

Flexibility to complete at their own convenience

Comparing the percentage of applicants hired from different subgroups to determine if they are significantly different from each other is an example of a ________.

Flow statistic

To successfully negotiate a job offer it is important to ________.

Focus on the things that matter to the finalist

If a company makes promises to a recruit that it does not intend to keep, it could be found guilty of ________.

Fraudulent recruitment

When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred?

Functional

________ downsizing targets specific locations for headcount reduction, perhaps due to the loss of an important customer.

Geographic

Filling lower-level positions from the local labor market and higher-level positions from the regional or national labor market is an example of ________.

Geographic targeting

The first step in conducting a job analysis is to ________.

Get the support of top management

Promotions are likely to be fastest in organizations in the ________ stage of their life cycle.

Growth

Having a low selection ratio means ________.

Hiring only a few applicants

Greg's Bakery chain is planning to diversify into producing and selling candy. It has opened a new factory to support this plan, and the factory is ready to be staffed. The top management at Greg's has decided to offer the best salaries in the industry to its latest employee additions. In this situation, which of the following staffing goals should Greg's follow?

Hiring the best qualified employees

Which of the following would enable a firm to hire the fastest?

Hiring the first candidate who exceeds a minimum cut score

Who usually has overall responsibility for conducting socialization programs?

Human resources

The Equal Employment Opportunity Commission imposed compensatory damages on Czar Microsystems Pvt. Ltd. for discriminating against an employee on the basis of age. Czar defended itself by claiming to be unaware of any such law. This is a(n) ________ defense.

Ignorance

The way a firm negotiates a job offer with a candidate influences the candidate's perceptions of ________.

Interactional fairness

The use of social media for recruiting and sourcing will continue to increase due to ________.

Its targeted search capability

________ refers to job performance as well as the new hire's fit with his or her work group, unit, and organization, and the degree to which his or her values are consistent with the company's culture and values.

Job success

Measurable factors critical to the firm's success and long- and short-term goals are ________.

Key performance indicators

Information that is available only after staffing decisions have been made constitutes a ________.

Lagging indicator

In terms of evaluating staffing systems, lower applicant quality is a ________.

Leading indicator

When Mary hires someone because they share the same interests, which of the following has occurred?

Like-me bias

Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________.

Managers know which employees to retain

Which of the following is a type of cognitive ability test?

Mathematical reasoning

Mrs. Peters filed a complaint against her employers for firing her. She admitted to being late to work five days in a month but she claimed that she was fired on the grounds of being a female employee. This is an example of ________.

Mixed motive case

When IBM extensively trains employees in processes and procedures that are unique to the company, it is creating ________.

Mobility barriers

In the selection procedure of a firm, an applicant must obtain a minimum passing score on two different assessment methods before being allowed to continue in the hiring process. What type of assessment plan is being used?

Multiple hurdles

Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers. The rejected candidates joined other software firms and mentioned this experience to other software personnel. Everyone who heard it formed a bad impression of Mac Computers and its staffing practices. This is an example of the ________ related to poor staffing practices.

Negative spillover effects

Rejecting a candidate severely at the end of a long hiring process results in ________.

Negative spillover effects

A company fails to do a background check that would have revealed that a person it has hired has the potential to harm others. The employee then physically harms a customer during a disagreement. The company could be found guilty of ________.

Negligent hiring

When a competing hospital calls for an employee recommendation, a hospital manager fails to disclose negative information about a previous employee who was discharged for improper and reckless behavior toward a patient. This could be an example of ________.

Negligent referral

Which of the following is both a leading and a lagging indicator of staffing outcomes?

Number of applicants per position

A successful executive, who is happy with his/her current position, does not look for information about other jobs, but might be tempted by a great opportunity is a(n) ________.

Passive job seeker

Samuel joined an accounting firm as a clerk. Each Monday, he is assigned a new project which is due by Friday. It has been over 5 months since he joined the firm but Samuel is yet to receive any feedback about his work performance from his supervisor. This is an example of poor ________.

Performance management

Which of the following, if implemented, would reduce the number of less productive workers in a firm?

Performance-based downsizing

A summary of the characteristics of someone able to perform the job well is a ________.

Person specification

The fit between a person's abilities and the demands of the job and the fit between a person's desires and motivations and the attributes and rewards of a job is ________.

Person-job fit

The biggest legal problem with personality tests is based on ________.

Privacy issues

When an applicant believes that an assessment method is unfair because it does not give him/her an opportunity to demonstrate job-relevant skills ________.

Procedural fairness is low

An engineering firm is looking for a civil engineer to head their new project to build a highway. Unable to find the right candidate for the job, the firm resorts to scouting for potential candidates among the employees of rival firms. It offers the assistant chief engineer of its rival firm an extremely lucrative package and the chance to assume greater responsibilities. This practice is known as ________.

Pull-up hire

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

Quality of hire

If a company wanted to quickly identify which employees speak Spanish, what would be the best way to do this?

Query the company's skills inventory system

Which of the following means of sourcing talent is sometimes considered unethical?

Raiding

The primary goal of ________ is to get the right people interested in working for an organization or in a specific job, then persuade them to apply and ultimately accept the job offer if they are extended.

Recruiting

A formal document detailing the process to be followed when a firm recruits for an open position is a ________.

Recruiting plan

Which of the following is a way in which many organizations try reduce their need for skills that will be in short supply for a number of years?

Redesigning jobs

Firms that do not have proper documentation to terminate an employee but want to end the employment relationship, and at the same time reduce the possibility of a lawsuit, offer the employee a(n) ________.

Release

Deferring a new hire's start date can be an alternative to ________.

Reneging

Which of the following visually shows each of the possible successors for a job and summarizes their strengths, past performance, promotion readiness, and development needs?

Replacement charts

A non-solicitation agreement is a type of ________.

Restrictive covenant

________ is(are) used to reenergize employees and give them the opportunity to develop skills and pursue other interests via workshops, formal classes, or travel.

Sabbaticals

When a union organizer tries to get a job with a company for the purpose of unionizing the company's workforce, this is known as ________.

Salting

The higher the fidelity of a job simulation test, the higher is the ________.

Similarity between the real job and the test

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Six sigma

________ has been found to enhance new hires' loyalty and reduce their turnover. .

Socializing new employees as a group

The best time to pursue workforce diversity is during ________.

Sourcing and recruiting

Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness?

Staffing evaluation

Which term refers to the proportion of applicants moving from one stage of the hiring process to the next?

Staffing yields

Comparing the percentage of men, women, or minorities employed in a job category with their availability in the relevant population of qualified people interested in the position is an example of a ________.

Stock statistic

A balanced scorecard balances a firm's ________.

Strategic, operational, financial, and customer-related goals

Which of the following raters is often the most controversial feature of a multi-source assessment?

Subordinates

The ongoing process of systematically identifying, assessing and developing organizational leadership to enhance performance is ________.

Succession management

When a restaurant hires a server who has similar competencies to the existing servers, this is an example of ________.

Supplementary fit

Workforce redeployment applies the ________ principles used to optimize inventory management, planning, and production to optimize the utilization of a firm's employees.

Supply chain

Which of the following, if true, would require a company to make adjustments to its historical employee-productivity ratios?

The company is adopting a more efficient manufacturing system

Which of the following, if true, would result in a new hire to a company getting paid less than existing employees?

The company wishes to preserve internal equity.

If an individual's goals, values, and work style clashes with the goals, values, and work style of his or her co-workers, which of the following is true?

The person has low person-group fit

______________________ involves looking at past employment patterns and using those patterns to predict a firm's future labor needs.

Trend analysis

An independent contractor performs services and the employer controls or directs only the result of the work.

True

T/F: A job family description provides a quick overview of the job family that contains similar jobs.

True

T/F: A job task is an observable unit of work with a beginning and an end.

True

T/F: A written employment contract is considered to be an explicit employment contract.

True

T/F: Acquiring, developing, and retaining the right talent helps businesses create the organizational capability and intellectual capital driving their strategy execution.

True

T/F: An internal talent focus requires a firm to invest in employee training and development.

True

T/F: Applicant flow is the number and type of applicants coming from each recruiting source.

True

T/F: Asking job candidates for a mechanic position, "have you ever repaired small motors at home?" is an example of a biodata question.

True

T/F: Becoming an employer of choice may increase the number of unqualified or inappropriate applicants.

True

T/F: Bottom-up judgmental forecasting uses the input of lower-level managers to estimate the firm's total staffing requirements.

True

T/F: Career planning is a continuous process of self-assessment and goal setting.

True

T/F: Career sites are cost-effective and enable an organization to communicate its job requirements and values to all applicants.

True

T/F: Competency modeling is a job analysis method that identifies the worker competencies necessary for high performance.

True

T/F: Disparate impact occurs when an action has a negative employment effect on a protected group, regardless of intent.

True

T/F: Effectively using technology can improve applicant reactions and promote positive spillover effects.

True

T/F: Employee profiling identifies the firm's successful high performing employees and how similar candidates can be recruited.

True

T/F: Facially neutral means that all employees and applicants are treated consistently, regardless of their protected characteristics, such as their sex and race.

True

T/F: Forecasting is not an exact science, and it is rare for a forecast to be exactly correct. Given this uncertainty, it is usually best to use the previous period's data and add or reduce some percentage value based upon managerial intuition.

True

T/F: Having terminated employees sign a severance agreement that includes a release stating that the departing employee gives up some or all rights to sue reduces the risk of future litigation.

True

T/F: Hiring managers make the final hiring decisions.

True

T/F: If new competitors enter an industry, customers will have greater product choices, which will tend to dilute the demand for any one company's products or services.

True

T/F: In a deductive job analysis, the job duties and sometimes even the work tasks have already been determined.

True

T/F: Involving customers and external stakeholders in the interview process can increase the job fit with candidates.

True

T/F: Job sharing is an arrangement whereby two or more people work together to fill one job.

True

T/F: Key performance indicators are measurable factors critical to the firm's success and long- and short-term goals that can help understand, track, and improve organizational performance and the bottom line.

True

T/F: Multi-source assessments involve the employee's supervisor as well as other sources that are familiar with an employee's job performance.

True

T/F: Organizations prefer to hire internally to enhance employee motivation and retention levels.

True

T/F: Persuasion is an important recruiter skill, and in order to persuade an individual to consider leaving a job she or he is happy with, the message must come from a trusted and credible individual.

True

Under which of the following circumstances does a company prefer to "churn" rather than keep existing employees?

When technology is developing very rapidly

Which of the following would result in peer ratings being a successful method of internal assessment in a firm?

Work in the firm is done in teams

When a firm determines that it will need to hire 50 customer service representatives within the next three months, it has engaged in ________.

Workforce planning