MAN 4701 Study Plan Chapters 9, 11, 14

​_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders. A. Authority B. Decentralization C. Accountability D. Delegation E. Responsibility

A. Authority

Which term states that managers should commit funds for planning only if they can anticipate a return on planning expenses as a result of​ long-range planning​ analysis? A. Commitment principle B. Strategic planning C. Tactical planning D. Strategic management E. Cost leadership

A. Commitment principle

_____________ refers to a​ firm's ability to undertake an action. A. Competitor capability B. Competitor awareness C. Competitive analysis D. Competitive dynamics E. Competitor motivation

A. Competitor capability

Which term best describes the incentives that an organization has to undertake an​ action? A. Competitor motivation B. Competitor capability C. Competitive analysis D. Competitive dynamics E. Competitor awareness

A. Competitor motivation

Tanya has a position where she has the right to advise people making a decision. This authority is known as​ _______. A. Consulting B. Accountability C. Delegation D. Line E. Staff

A. Consulting

The strategic management process is generally thought to consist of five sequential and continuing steps. What is the second​ step? A. Establishment of an organizational direction B. Strategy implementation C. Strategy formulation D. Strategic control E. Environmental analysis

A. Establishment of an organizational direction

Sarah wants to use the most basic method to divide the job activities in her department. What method should she​ use? A. Functional similarity B. Delegation C. Control role D. Overlapping responsibility E. Responsibility gap

A. Functional similarity

Brenda is currently thinking about how much decentralization is needed at her​ organization, considering how similar various products sold are. This best fits with the decentralization question of​ _______. A. How homogeneous is the​ organization's product​ line? B. Is creativity a desirable feature of the​ organization? C. Where are organizational​ suppliers? D. What is the present size of the​ organization? E. Are quick decisions needed in the​ organization?

A. How homogeneous is the​ organization's product​ line?

Which term describes the right to make decisions and to give orders concerning the​ production-, sales-, or​ finance-related behavior of​ subordinates? A. Line authority B. Unity of command C. Delegation D. Accountability E. Staff authority

A. Line authority

Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one​ another? A. Management responsibility guide B. Mission statement C. Functional similarity method D. Vision statement E. Job description

A. Management responsibility guide

What is the last step in the strategic management​ process? A. Strategic control B. Establishment of an organizational direction C. Environmental analysis D. Strategy formulation E. Strategy implementation

A. Strategic control

What is the last step in the strategic management​ process? A. Strategic control B. Strategy implementation C. Strategy formulation D. Environmental analysis E. Establishment of organizational direction

A. Strategic control

Which term refers to a broad and general plan developed to reach​ long-term objectives? A. Strategy B. Economics C. Management D. Tactical planning E. Environmental analysis

A. Strategy

The strategic management process is generally thought to consist of five sequential and continuing steps. What is the third​ step? A. Strategy formulation B. Establishment of an organizational direction C. Strategy implementation D. Environmental analysis E. Strategic control

A. Strategy formulation

Tactical planning is developed primarily by​ _________. A. ​lower-level managers B. nonmanagerial employees C. top managers D. board of directors E. all stakeholders with an interest in the organization

A. ​lower-level managers

Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job​ activities? A. Overlapping responsibility B. Functional similarity method C. Responsibility gap D. Decentralization E. Job description

B. Functional similarity method

Which of the following is LEAST likely to be an obstacle to the delegation​ process? A. Obstacles related to the supervisor B. Obstacles related to family members C. Obstacles related to employees D. Obstacles related to subordinates E. Obstacles related to organizations

B. Obstacles related to family members

____________ refers to a situation in which multiple individuals are responsible for the same activity. A. Centralization B. Overlapping responsibility C. The responsibility gap D. Decentralization E. Accountability

B. Overlapping responsibility

Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation​ process? A. ​Pre-first step B. Second step C. Third step D. First step E. Forth step

B. Second step

Which term refers to​ short-range planning that emphasizes the current operation of various parts of the​ organization? A. Strategy implementation B. Tactical planning C. Competitive dynamics D. Strategic planning E. Strategic control

B. Tactical planning

Which component of the general environment includes new approaches to producing goods and​ services? A. International B. Technological C. Economic D. Political E. Social

B. Technological

Which of the following is a FALSE statement about​ responsibility? A. Responsibility is the​ self-assumed commitment to handle a job as best as possible. B. The source of responsibility lies with the position an individual occupies. C. A person who accepts a job agrees to carry out specific duties. D. Responsibility is the obligation to perform assigned activities. E. Responsibility is often difficult to identify.

B. The source of responsibility lies with the position an individual occupies.

Many contemporary management writers propose that formulating appropriate organizational strategy requires conducting a critical question analysis that involves answering four simple questions. Which of the following is NOT one of those four​ questions? A. What are the purposes and objectives of the​ organization? B. What are the profits and losses of the​ organization? C. In what kind of environment does the organization now​ exist? D. What can be done to better achieve organizational objectives in the​ future? E. Where is the organization presently​ going?

B. What are the profits and losses of the​ organization?

Whenever a change is made to a safety​ protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is​ _______. A. must be notified B. must approve C. may be consulted D. general responsibility E. operating responsibility

B. must approve

Amazon.com was very eager to respond to Barnes​ & Noble's price cuts. If Amazon.com did not respond to these price​ cuts, many customers may have opted to purchase a Nook instead of a Kindle. This is an example of what primary factor that influences a​ firm's action or​ reaction? A. Competitor awareness B. Environmental analysis C. Competitor motivation D. Competitive dynamics E. Competitor capability

C. Competitor motivation

Kathryn, a faculty​ member, chairs a special projects committee for the university. In this​ position, Kathryn has authority to assign tasks to graduate student​ researchers, which is not usually part of her job. This is an example of what type of​ authority? A. Delegation B. Accountability C. Functional D. Staff E. Line

C. Functional

Which of these represents a list of specific activities that must be performed by whoever holds the​ position? A. Functional similarity method B. Responsibility depository C. Job description D. Staff authority E. Management responsibility guide

C. Job description

Which strategic implementation skill involves the ability to create a network of people throughout the organization who can help solve implementation problems as they​ occur? A. Monitoring skill B. Interacting skill C. Organizing skill D. Controlling skill E. Allocating skill

C. Organizing skill

Which term describes the right to advise or assist those who possess line authority as well as other staff​ personnel? A. Accountability B. Functional authority C. Staff authority D. Delegation E. Line authority

C. Staff authority

Which of the following represents the fifth step in the strategic management​ process? A. Strategy implementation B. Strategy formulation C. Strategic control D. Environmental analysis E. Establishment of an organizational direction

C. Strategic control

Which of the following involves​ short-range planning that emphasizes the current operations of various parts of the​ organization? A. SWOT analysis B. Competitive dynamics C. Tactical planning D. Strategic control E. Strategic planning

C. Tactical planning

The ability to provide the organizational resources necessary to implement a strategy is known as​ ___________. A. organizing skill B. monitoring skill C. allocating skill D. conceptual skill E. interacting skill

C. allocating skill

ABC Corp has a business unit that has a large share of the market but is not growing much if at all. In the BCG​ Growth-Share Matrix, this business unit would be best categorized as a​ ________. A. question mark B. dog C. cash cow D. star E. focus

C. cash cow

The study of the organizational environment to identify any environmental factors that could impact organizational operations is known as​ _________. A. the commitment principle B. the general environment C. environmental analysis D. demographics E. strategic management

C. environmental analysis

Ash is an important part of an​ organization's implementation team because she is talented at managing others during the implementation process. This is known as​ a(n) ________ skill. A. monitoring B. allocating C. interacting D. controlling E. organizing

C. interacting

What is the second step in the strategic management​ process? A. Strategy formulation B. Strategy implementation C. Environmental analysis D. Establishing organizational direction E. Strategic control

D. Establishing organizational direction

Which statement about tactical planning is most likely​ FALSE? A. Tactical plans cover planning periods of one year or less. B. Tactical plans are developed primarily by​ lower-level management. C. Substantial amounts of detail are typically included in tactical plans. D. Facts on which to base tactical plans are relatively difficult to gather. E. Tactical plans emphasize the current operations of various parts of the organization.

D. Facts on which to base tactical plans are relatively difficult to gather.

Which of the following is one of the responsibility relationships among managers as used in the management responsibility​ guide? A. Must be organized B. Broad responsibility C. Social responsibility D. Must be consulted E. Tactical responsibility

D. Must be consulted

Johnson Electric is engaging in the tactical planning process. Which of the following is a likely element of their planning​ process? A. Plans contain relatively little detail B. Plans focus on retrenchment options C. Facts are relatively difficult to gather D. Plans are developed mainly by​ lower-level management E. Plans cover long periods of time

D. Plans are developed mainly by​ lower-level management

​_________________ is the obligation to perform assigned activities. It is the​ self-assumed commitment to handle a job to the best of​ one's ability. A. Authority B. Decentralization C. Accountability D. Responsibility E. Delegation

D. Responsibility

Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization​ member? A. Accountability B. Decentralization C. Overlapping responsibility D. Responsibility gap E. Centralization

D. Responsibility gap

Joel is looking into the demographics of the potential consumer base for the products his company produces. Which component of the general environment is he currently looking​ at? A. Legal B. Political C. International D. Social E. Cultural

D. Social

​_____________ is​ long-range planning that focuses on the organization as a whole. A. Tactical planning B. Strategy implementation C. Environmental analysis D. Strategic planning E. Operations planning

D. Strategic planning

Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called​ a(n) __________. A. authority document B. responsibility gap C. responsibility statement D. job description E. organization chart

D. job description

A written document developed by management that identifies and explains the​ organization's purpose is known as​ a(n)​ ________. A. procedure B. SWOT analysis C. environmental analysis D. mission statement E. business portfolio analysis

D. mission statement

​Long-range planning that focuses on the organization as a whole is known as​ ________. A. the commitment principle B. strategic planning C. environmental analysis D. strategic management E. tactical planning

D. strategic management

Two significant components of organizational direction are organizational​ ________ and organizational​ ________. A. ​products; markets B. ​managers; employees C. ​skills; systems D. ​mission; objectives E. ​finances; facilities

D. ​mission; objectives

Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization? A. Line authority B. Functional authority C. Centralization D. Staff authority E. Delegation

E. Delegation

Which of these is NOT a step in the functional similarity method of dividing job​ activities? A. Examining management system objectives B. Designing specific jobs by grouping similar activities C. Making specific individuals responsible for performing those jobs D. Designating appropriate activities that must be performed to reach objectives E. Establishing a chain of command

E. Establishing a chain of command

Company X is trying to become more competitive in its industry by targeting young adults ages 18-25. This is an example of what type of​ strategy? A. Cost leadership B. Differentiation C. Growth D. Retrenchment E. Focus

E. Focus

Which of the following best illustrates the personal attitudes and values of a responsible​ manager? A. Taking complete charge of their work groups B. Ensuring that their work groups meet project deadlines C. Addressing all shareholder concerns D. Organizing tasks and activities efficiently E. Putting organizational goals ahead of personal desires

E. Putting organizational goals ahead of personal desires

When more than one individual is responsible for the same​ activity, this is a situation known as​ _________________. A. centralization B. overlapping responsibility C. delegation D. a responsibility gap E. decentralization

B. overlapping responsibility

ABC Books is entering the online publishing and selling market. Emily is evaluating whether the design and layout of the​ company's newly developed website meet the goals and standards of the company. This is an example of​ ____________. A. organizing skill B. strategic control C. environmental analysis D. tactical planning E. strategy implementation

B. strategic control

​_____________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions. A. Competitor capability B. Competitive analysis C. Competitive dynamics D. Competitor awareness E. Competitor motivation

C. Competitive dynamics

Which of the following is LEAST likely a part of the general​ environment? A. Demographics B. Passed legislation C. Marketing D. New technology E. Social values

C. Marketing

Which skill refers to the ability to manage people during​ implementation? A. Conceptual skill B. Monitoring skill C. Allocating skill D. Organizing skill E. Interacting skill

E. Interacting skill

Which term describes the obligation to perform assigned​ activities? A. Accountability B. Authority C. Delegation D. Centralization E. Responsibility

E. Responsibility

What is the end result of strategic​ planning? A. A strategy B. A mission statement C. SWOT analysis D. An organizational objective E. Increased profitability

A. A strategy

Which of the following is NOT a characteristic of emotional​ intelligence? A. Control of positional power B. ​Self-motivation C. Adeptness in building relationships D. ​Self-regulation E. Empathy for others

A. Control of positional power

Shelby is listening to Hideki. As Hideki explains a recent work​ issue, Shelby disagrees with some of the things he is saying as she first hears​ them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good​ listening? A. Go easy on argument and criticism B. Empathize with the talker C. Hold your temper D. Remove distractions E. Ask questions

A. Go easy on argument and criticism

Which term refers to factors that hinder successful communication in a specific​ situation, such as perception and the​ source's view of the​ destination? A. Microbarriers B. Macrobarriers C. Contextual factors D. Cognitive abilities E. Emotional intelligence

A. Microbarriers

Which of the following is a basic element that is essential to the successful completion of the communication​ process? A. Source B. Noise C. Emotional intelligence D. Macrobarrier E. Structure

A. Source

Which of the following is NOT one of the steps in the strategic management​ process? A. Tactical application B. Strategy formulation C. Strategy implementation D. Strategic control E. Environmental analysis

A. Tactical application

Which of these refers to the extent to which customers may use products or services from another industry instead of the focal​ industry? A. Threat of substitute products B. Buyer power C. Supplier power D. Intensity of rivalry E. Threat of new entrants

A. Threat of substitute products

Which of the following is NOT a suggestion for delegating​ tasks? A. To break the​ ice, include the activities that are not essential but easy and interactive. B. Realize that you cannot do it all. C. ​Don't delegate a task because you​ don't know how to do it. D. ​Don't delegate a task because you​ don't want to do it. E. Learn the strengths of your employees

A. To break the​ ice, include the activities that are not essential but easy and interactive.

Sharing information with other people is called​ ______________. A. communication B. organizing C. influencing D. controlling E. planning

A. communication

The terms centralization and decentralization describe the general degree to which​ ________ exists within an organization. A. delegation B. a responsibility gap C. planning D. staff authority E. accountability

A. delegation

Some research suggests managers with​ __________ levels of emotional intelligence are more interpersonally effective when compared to managers with​ _________ levels of emotional intelligence. A. ​higher, lower B. ​moderate, higher C. ​higher, higher D. ​lower, higher E. ​lower, moderate

A. ​higher, lower

Which strategic implementation skill involves the ability to provide the organizational resources necessary to implement a​ strategy? A. Controlling skill B. Allocating skill C. Monitoring skill D. Organizing skill E. Interacting skill

B. Allocating skill

Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management​ behavior? A. Overlapping responsibility B. Behavior with upper management C. Attitude toward and conduct with subordinates D. Personal attitudes and values E. Behavior with other groups

B. Behavior with upper management

Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing​ subsystem, which function is the most central to this​ goal? A. Building corporate culture B. Communicating C. Motivating D. Encouraging creativity E. Considering groups

B. Communicating

_____________ refers to how mindful a company is of its​ competitor's actions. A. Competitive analysis B. Competitor awareness C. Competitive dynamics D. Competitor capability E. Competitor motivation

B. Competitor awareness

Which of the following would be recommended to make delegation more​ effective? A. Limiting employee access to​ information, people, and departments when they are working on delegated tasks B. Establishing mutually​ agreed-upon results and performance standards for delegated tasks C. Restricting​ employees' role in​ defining, implementing, and communicating progress on tasks D. Avoiding any explanations of the relevance of delegated tasks to minimize confusion E. Delegating tasks that you as a manager do not want

B. Establishing mutually​ agreed-upon results and performance standards for delegated tasks

Edwin is currently working with his management team to determine for their new venture its purpose and why it should​ exist, which is also called​ ________. A. the intensity of rivalry B. the organizational mission C. social values D. environmental analysis E. the mission statement

B. the organizational mission

The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following​ terms? A. Planning B. Influencing C. Organizing D. Leading E. Controlling

B. Influencing

In which grapevine pattern does an individual communicate randomly to​ individuals, who then continue to inform other grapevine members in the same​ way? A. ​Grand-strand B. Probability C. Gossip D. Horizontal E. ​Single-strand

B. Probability

The step of the strategic management process that involves establishing organizational direction is​ ________. A. Step 1 B. Step 2 C. Step 3 D. Step 4 E. Step 5

B. Step 2

An​ individual's ___________________ is characterized by​ self-awareness, self-motivation,​ self-regulation, empathy for​ others, and adeptness in building relationships. A. microbarrier B. emotional intelligence C. macrobarrier D. attitude E. personality

B. emotional intelligence

Which of the following is a macrobarrier to​ communication? A. ​Destination's view of the source B. ​Source's view of the destination C. An increasing need for information D. Message interference E. Multimeaning words

C. An increasing need for information

Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by​ management? A. Accountability B. Decentralization C. Centralization D. Overlapping responsibility E. Responsibility gap

C. Centralization

Which of the following is NOT one of the six primary management activities in the influencing​ subsystem? A. Considering groups B. Building corporate culture C. Controlling work activities D. Motivating E. Communicating

C. Controlling work activities

​_____________ is​ people's ability to recognize and manage their own​ feelings, as well as​ others' feelings. A. Influencing B. Communication C. Emotional intelligence D. Serial transmission E. Perception

C. Emotional intelligence

Todd, a manager at a software​ firm, wants to improve his listening skills. What is the best advice to give​ Todd? A. Avoid asking any questions B. Convey something of help or value to the receiver C. Go easy on argument and criticism D. Clarify your ideas before communicating E. Be sure your actions support your communication

C. Go easy on argument and criticism

Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional​ intelligence, which of the following skills areas is LEAST​ relevant? A. Managing diversity B. Building successful teams C. Having a competitive mindset D. Understanding others E. Leading others

C. Having a competitive mindset

Which of the following is the process of guiding actions of employees in appropriate​ directions? A. Organizing B. Communicating C. Influencing D. Planning E. Controlling

C. Influencing

Which of the following is NOT a primary management activity involved in the process of the influencing​ subsystem? A. Motivating B. Building corporate culture C. Planning D. Considering groups E. Leading

C. Planning

​Sarah, a manager at ATX​ Enterprises, has a very high level of emotional intelligence. Given this​ information, Sarah is most likely able to​ ________. A. promote the organizational culture B. reduce turnover in the organization C. motivate and lead subordinates D. develop unique marketing concepts E. cause conflicts with other managers

C. motivate and lead subordinates

In the BCG​ Growth-Share Matrix, an SBU that has a high share of a​ high-growth market and typically needs large amounts of cash to support rapid and significant growth is referred to as a​ _______. A. question mark B. dog C. star D. cash cow E. flower

C. star

A​ ________ covers a relatively long period of​ time, whereas a​ ____________ covers a relatively short period of time. A. SWOT​ analysis; strategic plan B. strategic​ plan; SWOT analysis C. strategic​ plan; tactical plan D. SWOT​ analysis; tactical plan E. tactical​ plan; strategic plan

C. strategic​ plan; tactical plan

A broad and general plan developed to reach​ long-term objectives is known as​ a(n) ________. A. standing plan B. procedure C. strategy D. tactical plan E. environmental analysis

C. strategy

Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good​ listening? A. Empathize with the talker B. Remove distractions C. Hold your temper D. Be patient E. Ask questions

D. Be patient

​______________ involves the process of one person projecting a message to one or more other​ people, which results in everyone arriving at a common understanding of the message. A. Listening B. Emotional intelligence C. Signaling D. Communication E. Influencing

D. Communication

As an organization increases in​ size, managers have to assume more responsibility and different types of tasks.​ ______________ is typically an effective means of helping them manage this increased workload. A. Overlapping responsibility B. Operating responsibility C. Accountability D. Delegation E. Centralization

D. Delegation

Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization? A. Accountability B. Staff authority C. Responsibility D. Delegation E. Functional authority

D. Delegation

Which type of formal organizational communication is associated primarily with the direction and control of​ employees? A. Lateral B. Horizontal C. Grapevine D. Downward E. Upward

D. Downward

What is the first step in the strategic management​ process? A. Strategy implementation B. Strategy formulation C. Strategic control D. Environmental analysis E. Establishment of organizational direction

D. Environmental analysis

An informal organizational communication network that is NOT controlled by top executives is called which of the​ following? A. Upward organizational communication B. Serial transmission C. Downward organizational communication D. Grapevine E. Formal organizational communication

D. Grapevine

In the influencing​ subsystem, which of these represents an input​ element? A. Appropriate organization member behavior B. Motivation C. Leading D. Machines E. Building corporate culture

D. Machines

​___________ skill is the ability to use information to determine whether a problem has arisen that is blocking implementation. A. Conceptual B. Allocating C. Interacting D. Monitoring E. Organizing

D. Monitoring

Linda is trying to listen to Sarah. To give her full​ attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good​ listening? A. Hold your temper B. Empathize with the talker C. Be patient D. Remove distractions E. Ask questions

D. Remove distractions

Which of the following is one of the ten commandments of good​ communication? A. Focus exclusively on being understood which dictates the success of communication B. Apply overtones while you communicate and stay with the basic content of your message C. Increase the need for complex information D. Seek to clarify your ideas before communicating E. In planning​ communications, avoid consulting others as it takes away independent thought

D. Seek to clarify your ideas before communicating

Which term describes passing information from one person to another in a​ series? A. Lateral organizational communication B. Influencing C. Downward organizational communication D. Serial transmission E. Grapevine

D. Serial transmission

Gary is currently implementing a strategy his organization has come up with. This best fits with what step of the strategic management​ process? A. Step 1 B. Step 2 C. Step 3 D. Step 4 E. Step 5

D. Step 4

Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a​ situation? A. Where are the​ organization's customers​ located? B. Where are organizational​ suppliers? C. Are quick decisions needed in the​ organization? D. What is the net profit of the​ organization? E. What is the present size of the​ organization?

D. What is the net profit of the​ organization?

A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of​ _______. A. multimeaning words B. emotional intelligence C. perception D. macrobarriers E. microbarriers

D. macrobarriers

John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of​ _______. A. the cluster grapevine B. the​ single-strand grapevine C. the formal grapevine D. the gossip grapevine E. the probability grapevine

D. the gossip grapevine

​________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities. A. Delegation B. Decentralization C. Centralization D. Authority E. Accountability

E. Accountability

In the influencing​ subsystem, which of these represents an​ output? A. Corporate culture B. Money C. Innovation among organization members D. Machines E. Appropriate organization member behavior

E. Appropriate organization member behavior

The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these​ dimensions? A. Intelligence quotient​ (IQ) B. ​Self-reflection C. Societal traditions D. Emotional intelligence E. Attitude toward and conduct with subordinates

E. Attitude toward and conduct with subordinates

Which term refers to the right to perform or​ command? A. Responsibility B. Delegation C. Planning D. Accountability E. Authority

E. Authority

Which of the following is NOT a commandment for good​ listening? A. Remove distractions B. Stop talking C. Put the talker at ease D. Be patient E. Clarify your ideas before communicating

E. Clarify your ideas before communicating

​________ refers to how mindful a company is of its​ competitor's actions. A. Competitive dynamics B. Competitor capability C. Monitoring skill D. Competitor motivation E. Competitor awareness

E. Competitor awareness

Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by​ management? A. Overlapping responsibility B. Responsibility gap C. Centralization D. Accountability E. Decentralization

E. Decentralization

Based on the commandments for good​ listening, what does it mean to establish a permissive​ environment? A. Remove distractions B. Ask questions C. Go easy on criticism D. Show the talker that you want to listen E. Put the talker at ease

E. Put the talker at ease

Which of the following is a special tool used in formulating strategy that matches an​ organization's strengths and weaknesses with opportunities and​ threats? A. Business portfolio analysis B. Environmental analysis C. Critical question analysis D. Five Forces Model E. SWOT analysis

E. SWOT analysis

Which of the following consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating​ properly? A. Organizing skill B. Tactical planning C. Strategy implementation D. Environmental analysis E. Strategic control

E. Strategic control

What is the fourth step in the strategic management​ process? A. Environmental analysis B. Strategy formulation C. Establishment of organizational direction D. Strategic control E. Strategy implementation

E. Strategy implementation

Studies have shown that managers with higher levels of​ ________ are more likely to be satisfied in their jobs than other managers. A. organizational skills B. influence C. perception D. communication skills E. emotional intelligence

E. emotional intelligence

Yvonne is considered a good listener because she tries to put herself in the​ talker's position and see the​ talker's point of view. In other​ words, Yvonne​ ________. A. acts interested B. avoids criticism C. asks questions D. removes distractions E. empathizes

E. empathizes

Organizational communication that follows the lines of the organization chart is called​ _________ communication. A. lateral organizational B. grapevine C. downward organizational D. upward organizational E. formal organizational

E. formal organizational

When communication in an organization follows the lines of the organizational​ chart, this is referred to as​ ___________________. A. a​ single-strand grapevine B. a cluster grapevine C. serial transmission D. interpersonal communication E. formal organizational communication

E. formal organizational communication

Short-range is defined as a period of time extending about​ ________. A. eleven years or more B. two to three years C. five to ten years D. three to five years E. one year or less

E. one year or less

Which of these represents the first step in the delegation​ process? A. Assigning specific duties to the individual B. Restricting​ employees' role in​ defining, implementing, and communicating progress on tasks C. Granting appropriate authority to the subordinate D. Limiting employee access to​ information, people, and departments E. Creating the obligation for the subordinate to perform the duties assigned

A. Assigning specific duties to the individual

Which of the following best explains the importance of having an organizational​ mission? A. It helps increase the probability that the organization will be successful. B. It provides the organization with a blueprint for detailed budgeting. C. It helps develop job descriptions within an organization. D. It pushes human effort in a diverse direction. E. It helps the organization collaborate with its competitors.

A. It helps increase the probability that the organization will be successful.

An​ individual's job activities within an organization are usually summarized in a formal statement known as which of the​ following? A. Job description B. Management responsibility guide C. Job specification D. Organization chart E. Job activity report

A. Job description

At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of​ _______. A. a responsibility gap B. centralization C. responsibility D. a job description E. overlapping responsibility

A. a responsibility gap

Fort Wayne Electronics wants to match a recent price drop by its major competitor Horace​ Industries, but it​ doesn't have the cash resources to market the change as well as lose profit in the​ short-term. This is an example of​ ________. A. competitor capability B. competitive dynamics C. strategic control D. competitor motivation E. monitoring skill

A. competitor capability

An organization with a very high degree of delegation is said to be​ ______________. A. decentralized B. centralized C. accountable D. diverse E. responsible

A. decentralized

When Sharon delegates a task to a​ subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective​ delegation? A. Giving employees the authority necessary to accomplish tasks B. Establishing mutually​ agreed-upon standards for delegated tasks C. Giving employees the freedom to pursue tasks in their own way D. Training employees to complete delegated tasks satisfactorily E. Delegating tasks on the basis of employee interests

B. Establishing mutually​ agreed-upon standards for delegated tasks

Which step in the strategic management process consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating​ properly? A. Establishment of organizational direction B. Strategic control C. Strategy implementation D. Environmental analysis E. Strategy formulation

B. Strategic control

Which term describes the process of ensuring that an organization possesses and benefits from the use of an appropriate organizational​ strategy? A. Tactical planning B. Strategic management C. Strategy implementation D. Differentiation E. Strategic control

B. Strategic management

Which term refers to the process of determining appropriate courses of action for accomplishing organizational​ objectives? A. Cost leadership B. Strategy formulation C. Environmental analysis D. Tactical planning E. Strategic management

B. Strategy formulation

In most​ cases, the strategic management process involves​ _________ steps. A. eight B. five C. three D. four E. seven

B. five

The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a​ function? A. Must be notified B. Specific responsibility C. General responsibility D. Operating responsibility E. Must approve

D. Operating responsibility

The​ _______ strategy emphasizes making an organization more competitive by producing products more cheaply than competitors. A. differentiation B. focus C. growth D. cost leadership E. divestiture

D. cost leadership

The science that focuses on understanding how people in communities or nations​ produce, distribute, and use different goods and services is known as​ ________. A. environmental analysis B. a SWOT analysis C. divestiture D. demographics E. economics

E. economics

A written document developed by management that describes and explains why an organization exists is known as​ a(n) ________. A. vision statement B. environmental analysis C. code of ethics D. strategy E. mission statement

E. mission statement

Strategic control focuses on all of the following EXCEPT​ ______. A. strategy formulation B. organizational direction C. strategic implementation D. environmental analysis E. risk analysis

E. risk analysis

Robin is the CEO of a large manufacturing firm. He only invests money in planning if he thinks there will be a return on the investment in the future. This is an example of​ ________. A. strategy B. a procedure C. long range planning D. a tactical plan E. the commitment principle

E. the commitment principle