MAN3025 exam 3
Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn't have enough "good years" left in him to warrant the investment in training.
ADEA
LaTonya's father has been diagnosed with a terminal disease. She asks her employer for 12 weeks of unpaid leave to care for her father.
Family and Medical Leave Act
span of control
This is linked with whether the structure is taller or flatter
Authority, responsibility, and delegation
this has to do with having the rights associated with managerial tasks
During her recent performance appraisal, Veasna learned that her manager thinks she has a good attitude and emerging leadership potential. Veasna's manager seems to be using a _____ appraisal.
trait
Which of the following statements about sexual harassment is true?
A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.
Of the firms described in the options below, which has a modular structure?
An airplane manufacturer contracts with many suppliers, each responsible for one component or assembly, which are then integrated to make the aircraft.
Circuit Pro, a manufacturer of electrical circuits, wants to decrease the per-unit cost of making its products. Which incentive should Circuit Pro offer to align workers with firm-level strategic objectives?
An employee with a cost-cutting idea will be paid 10% of the first-year savings.
simple stucture
Assistant to the President: Ms. Fineberg has low work specialization and few rules in her position.
slogans and sayings
At the end of all meetings at Elision, attendees have started saying "We Stand UP" in unison. This reminds employees that the company wants to be upstanding in its endeavors as they go forth to tackle their jobs.
Walton's company will not allow him to receive an extension of health insurance benefits after his termination.
COBRA
Darnell, the marketing director, mentioned to his boss that one of his friends from college, Elena, would be fantastic for the production supervisor opening. Why should Darnell's boss consider this referral?
Current employees refer others who should be a good fit.
Role modeling, training, and coaching
Elision employees now spend 4 hours of paid time each month engaging in continuing education that teaches them about ethics and social responsibility.
Organizational goals and performance criteria
Elision has built thorough and validated integrity testing into its selection system for new employees.
Organizational systems and procedures
Elision is adopting new software that will allow its compliance division to better track employee transactions.
Measurable and controllable activities
Elision is tracking the number of hours of ethics education its employees earn.
formal statements
Elision's values statement now begins with "Committed To Making Things Right" to signify that Elision wants to correct its past mistakes, and also operate in the "right" way in all its future endeavors.
The U.S. federal minimum wage was first established by the
Fair Labor Standards Act.
Russell distributes fliers and coupons for a local restaurant. Although the minimum wage is $7.25 per hour, Russell's boss only pays him $5.75 per hour.
Fair Minimum Wage Act
Harrison is retiring from a local bakery that has been in his family for four generations. Because he does not have an heir to whom he can pass the bakery, he is selling it to a young couple. When they meet to discuss the transfer of the business, what are some things that Harrison should share with the new owners about the success of his business?
Harrison should share the culture of the company through stories, rites, and rituals.
After working as an underwriter for seven years, Jada applied to become the underwriting division supervisor. Jada did not receive the promotion. Which of the following is an acceptable reason for Jada to be passed over?
Heather, who has 12 years of underwriting experience, was promoted, and she has tapped Jada to be the assistant supervisor.Correct
coordinated effort
Individuals do make a difference, but they cannot do everything themselves
rites and rituals
Managers are encouraged to email one subordinate each week who they've noticed is doing the right thing, even when it's difficult, and congratulate them. Managers copy Khurana on the email so that she is aware of the employees' choices and able to congratulate them herself.
Leader reactions to crises
Ms. Khurana has made public apologies on behalf of the company, instituted thorough internal investigations, and spends a few days each month meeting with small groups of Elision employees at multiple locations to explain how she's working to resolve ethical problems.
NASA invents flying cars.
New-direction product innovation
Heidi says Christopher should not be so worried about a lower score on his on-site performance since it only counts for 20 percent of his overall evaluation. Is she right?
No, because he can still lose his job if A-Plus loses the General as a client.
When Antoinette's office was being refurbished, it was discovered that the floor tiles contained asbestos, a carcinogenic fiber substance. The company had to call in a hazmat contractor to get rid of it and Antoinette couldn't get back in to her office for weeks.
OSHA
Tabitha is the head of a large software company. She refuses to provide health insurance benefits to her employees.
Patient Protection and Affordable Care Act
Roman is fired from his job because he informed the Securities and Exchange Commission of possible fraud committed by his company's executives.
Sarbanes-Oxley Act
If nurses wanted to unionize, they would first have to do what?
Sign an authorization card.
Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels.
Step 1: Assessment
Bianca is given specific metrics that her department has to meet.
Step 2: Objectives
Oswaldo receives several proposals from learning and development content delivery companies and considers each.
Step 3: Selection
Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work.
Step 4: Implementation
Jere reviews customer satisfaction data to determine if her employees are doing better in that area.
Step 5: Evaluation
Organizational structure
The company's compliance division is making suggestions for delayering and reconfiguring that will help employees know where to go when they have questions and concerns.
Dean brings up the ambiguity branch managers at First National Bank face. He believes senior leadership needs to make it clear what managers' most important priorities are. This thinking most closely resembles which of the following principles?
There needs to be a link among strategy, culture, and structure.
Centralization vs. decentralization
This is related to who makes important decisions in the organization
division of labor
This results in greater efficiency
customer division
V.P., Commercial Accounts: Ms. Nguyen is the head of commercial accounts.
functional structure
V.P., Human Resources: Mr. Allen is the top human resources executive.
product division
V.P., Television Division: Mr. Hernandez oversees the television division.
Hierarchy of authority
Without the right to direct the work of others, there is no coordination of effort
common purpose
Without this, the organization begins to drift and become disorganized
Stories, Legends, and Myths
Word about Khurana is spreading among employees after many have found news articles outlining her reputation for integrity, personal philanthropy, and willingness to turn down profitable opportunities when an ethical problem exists.
________ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not related to the job.
Workplace discrimination
Most military organizations are known for having a strong hierarchy of authority which is defined as
a control mechanism for making sure the right people do the right things at the right time.
Fuller Freight, a medium-sized trucking company, is concerned that its drivers have been in an increasing number of crashes and driver morale seems quite low. To increase the drivers' human and social capital by way of enhancing individual performance, the Fuller Freight managers might implement
a high-performance work system.
Assume that nurses have to be able to lift a certain amount of weight because there are times they will have to move patients who cannot move on their own. During the interview process, what type of employment test can employers use to measure this?
ability
Workers at University College must pay the equivalent of union dues, but they aren't required to join the union.
agency shop
When a dispute between a mining company and the United Steelworkers Union could not be resolved, the issue was sent to ________, which resulted in a binding agreement.
arbitration
A performance appraisal consists of
assessing performance and providing feedback.
Based on the Management in Action case, authority at Wells Fargo was ________ before CEO Scharf and became more ________ after he took over.
centralized; decentralized
Francisco's subordinates are clashing over the fact that Dean believes in ________ authority while Charlotte is advocating for ________ authority.
centralized; decentralized
Raelynn's Builders may only hire workers for a job who are already in the union.
closed shop
To carry out recycling, the city sanitation service must pick up recyclables from people and companies, process and package the recyclables using specialized equipment, and distribute the recycled materials to buyers. Establishing a recycling program requires a great deal of
coordinated effort.
Leaders should configure their firms' ________ to support firm strategies.
culture, structure, and HR practices
company A uses a flat organization, which means decision making is more
decentralized.
Charlotte complains that a lot of turnover is coming from branches that used to be First American before the merger. She claims that the employees there were not used to so much oversight and had more authority. Based on this information, First American highly valued
delegation.
Applicant's for jobs in Rico's department have not had the qualifications and education he wants.
diagnosis
Basic assumptions represent the core values of an organization and are
difficult to change.
After being referred by a friend, Hedyeh attended a job interview. She didn't feel it went well, but she was surprised when her friend told her the boss didn't like that Hedyeh had worn her hijab, a headscarf traditionally worn by Muslim women. The boss told a co-worker after the interview, "Our customers prefer working with Christians." Hedyeh is a victim of
discrimination
The tutoring service, Prep2Learn, organizes based on its customer divisions. Which of these divisions would you expect for the Prep2Learn?
elementary, high school, college, adult learners
Companies often make potential employees complete applications, interviews, background checks, and many other processes prior to hiring them. The EEOC considers all of these processes to be
employment tests.
Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour.
equal pay act
If Julia releases a formal statement, which level of organizational culture is she affecting?
espoused values
Hewlett-Packard (HP) founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. In HP's culture, individual responsibility and the importance of innovation are
espoused values.
Myron believes that the work his employees do is more than just the sheer numbers—he also believes quality plays an important role in organizational success.
evalution
After a teambuilding retreat, Nelle is excited to learn if it had an impact on performance so she can let the training department know.
feedback
V.P., European Market: Ms. Orlov is in charge of the company's European markets.
geographic division
Heidi tells Christopher that he works hard at A-Plus the same way she's seen him work hard at the gym. Which perceptual bias is this statement most closely related to?
halo
With a hollow structure, the organization
has a central core of key functions and outsources others to vendors who are less expensive or faster.
A toy manufacturer, Kid & Play, operates its own design unit, but subcontracts the other business functions, such as engineering, assembly, HR, and distribution. Kid & Play's structure is best described as
hollow.
Comics Alive is an animation studio with a strong creativity culture where the employees work together to imagine new cartoon characters and bring them to life via digital animation. If you were to visit Comics Alive, you would likely encounter observable artifacts such as
idea boards for current projects, varied kinds of seating, and advanced video technology.
Based on what you've read, which of the following is a way for hospitals to recruit nurses internally?
informal nominations
When all of the policies and practices within the HR system reinforce one another, this is known as
internal fit.
Sarai works on developing programs for a healthy lifestyle for the workers in her organization.
intervention
________ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.
labor unions
Based on the Management in Action case, which of the following is NOT a mechanism or lever for Wells Fargo leadership to directly change its culture?
lobbying for new financial laws
Branch managers at First National Bank report to both a retail banking manager and a central operations officer. One of the managers is focused on sales and the other on control measures. What type of organizational structure does this most closely resemble?
matrix
Bianca, the CEO of Solar Tiles, has only three people reporting to her: the vice president of marketing, vice president of HR, and vice president of accounting. Bianca has a
narrow span of control.
What type of performance appraisal would reduce Heidi's perceptions of Chris's performance and focus more on facts?
objective
Which of the following methods is most appropriate when people just need to learn facts such as work rules or legal matters?
online courses
Workers at Louisiana Concrete may choose to join or not join a union.
open shop
In addition to the human resource practices at hospitals discussed in the Management in Action case (regarding the nursing profession), what other factors contribute to effective group and social processes?
organizational culture and organizational structure
According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy.
organizational cultures
When Kaliah interviewed for a position as a computer programmer, she was asked to take a test on a particular programming language. Kaliah took a(n) ________ test.
performance
Read the following descriptions of managers and determine which would be best served by a narrow span of control.
president of a pharmaceutical company
Refineries learn to extract more oil in less time.
process innovation
Apple releases an updated version of the Mac book.
product innovation
Adalyn is preparing to go into her meeting with her supervisor, Basheera, to discuss her annual evaluation. She knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated Basheera would tell her and what her response would be. Adalyn was trying to
resist being defensive.
Which step of the performance management process are Heidi and Christopher at in the beginning of the video?
review performance
The organizational structure at Road House, a recreational vehicle manufacturer, is segmented into operations, sales, and production. Road House managers have limited decision-making control and each oversees many workers. As always in manufacturing, efficiency is a primary goal, so Road House managers must perfect their work, even on routine tasks, and must closely track how they utilize resources.
road House managers struggle with delegation which can hurt productivity.
Assume A-Plus loses their government contract and Heidi tells her boss, "I worked with Christopher to generate good sales numbers last year, but this year he unfortunately tanked our contract." What bias would Heidi be exhibiting?
self-serving
The organizational structure of Sunset Lawncare, a sole proprietorship that uses contract labor, is centered on the owner who makes all the decisions, sets the few rules, and assigns tasks as needed to the workers. Sunset Lawncare's structure is best described as
simple.
According to Chester I. Barnard's classic definition, an organization is a
system of consciously coordinated activities or forces of two or more people.
Why would an ability test be given during an interview?
to test how accurately a person can type
Asking questions of your prospective boss and colleagues about the organization indicates you are focusing on which career readiness competency?
understanding the business
At Spokes Utility, workers aren't required to be union members when hired but they must join the union within a specified time.
union shop
Dakota, a manager for a large trucking company, wants to evaluate his truck drivers but is unsure of which type of performance appraisal to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. Dakota would be well-advised to
use an objective appraisal to evaluate and support the drivers.
