MANA 7-9 questions

Tacoma International manufactures special filters for air conditioning systems. Recently, they've noticed that their employees are late to work more often, and there's even been talk of a strike among the employees. Tacoma International is experiencing costs related to:

Participation problems

Silo Systems creates state-of-the-art cement silos that are used by developers to lay the foundation of new buildings. But over the last year, managers at Silo Systems have noticed that individual employees are producing less and less. In addition, the equipment maintenance team is reporting more and more cases of equipment failure. Silo Systems is experiencing costs related to:

Performance decrements

What can stress responses be triggered by?

Poorly defined social roles Lack of balance A cognitive appraisal suggesting threat

Which of the following activities will help you to reduce your stress?

Prayer Aerobic exercise Meditation

Preventive stress management has three parts: primary, secondary, and tertiary. What part would you be acting on if you gave one of your employees permission to set his or her own goals and develop a schedule to accomplish them?

Primary prevention

What can stress do?

Raise your blood pressure Allow you to perform at higher levels than normal Change the level of chemicals in your bloodstream Put your body in an offensive position

Body Response

Redirects blood to the brain and large-muscle groups Increases alertness through improved vision, hearing, and other sensory processes Releases glucose (blood sugar) and fatty acids into the bloodstream Suppresses the immune system as well as restorative and emergent processes

Role conflict - occurs when someone is being asked to do two parts of a job that clash—for example, distributing "payments" or bribes to key clients while acting as the leader of the company's ethics team.

Role ambiguity - occurs when someone does not know what they are supposed to do in their job.

Jade is a police officer in Sacramento, California. She has been on the job for seven years, but has not received a promotion in that time. Recently, Jade was assigned to work at a high school. She is supposed to be interacting with the students to give them a better opinion of police officers, but she doesn't feel like her work is very interesting or that it uses the skills she learned in the police academy. Jade is likely to be suffering from:

Rust-out

Preventive stress management has three parts: primary, secondary, and tertiary. What part would you be acting on if you provided your employees with gym memberships so they could get more physical exercise?

Secondary prevention

Lou is always gracious to the people he works with. He has nothing but positive things to say about his coworkers and he respects all of them. Last week, Tina came to Lou and asked him if he could teach her how to be more civil to people. What advice could Lou give Tina to help her create a more civil workplace?

Set enforcement guidelines for civility. Be open about issues that are difficult to discuss. Write things down before you talk about them with others.

When people have low levels of integrated involvement in a team, they are also likely to have which of the following feelings?

Social isolation

Caroline hates going to baseball games. She finds them stressful because she is afraid of heights and always ends up sitting at the top of the stadium. Caroline wants to get better at transformational coping, or modifying her perceptions of an event so that the event is not so stressful. Which of the following actions would help her do that?

Study acrophobia to get a greater understanding of it. Start thinking of baseball games as practice for experiencing heights, not just baseball games.

Which of the following statements is true about task functions?

Teams that complete task functions effectively perform better than teams that don't. Different task functions become more important at different times in the team's development. Effective teams have members who complete task functions as they are required.

The Japanese term karoshi refers to:

Death by overwork

You've been at your company for 10 years, but now your work is starting to get to you. You're having trouble sleeping, and you can't seem to concentrate during the day. To make matters worse, you've developed an eye twitch that happens whenever your boss walks into the room. What is your reaction to your work?

Distress

Emotional toxins are examples of interpersonal demands, while emotional dissonance comes about as a result of interpersonal demands.

emotional toxins, emotional dissonance

Your level of psychological intimacy depends on your emotions , while your level of integrated involvement depends on your behaviors and actions .

emotions behaviors and actions

Which of the following statements is a good example of nondefensive communication

"I'm taking next Tuesday off work." "We disagree on the timing for our new product release. As I understand it, you feel that marketing needs six weeks to prepare materials for our new products, and I think the work could be done in four weeks."

The average CEO reaches his or her top level of performance 7 years after being hired.

7

Lucia's boss has asked her to provide documentation that outlines a document that could be used to convince an outside buyer to purchase Carhartt dungarees and jackets. What kind of documentation should Lucia prepare for her manager?

A letter

Which of the following adjectives describe nondefense communication?

Centered Informative

Which of the following skills do good supervisors have?

Expressiveness Informative management style Persuasiveness Empathy

The Yerkes-Dodson law says that stress can be most beneficial for a person at what range?

Mid-range (moderate stress)

Maintenance functions enhance which of the following?

Psychological intimacy Cooperation Togetherness

What are the most important things you can do to help yourself manage your time?

Set goals Prioritize goals

Distress is the same as

Strain

Preventive stress management has three parts: primary, secondary, and tertiary. What part would you be acting on if you had an on-site psychologist who was willing to work with your employees whenever they felt like they were under stress?

Tertiary prevention

Which of the following are part of honest, healthy communication?

Truthfulness Honest competition

Ray doesn't have many friends, and he's not particularly close to the friends he has. It is rare for Ray to talk with anyone in depth. Normally he just talks about the weather or the latest baseball scores. Ray is likely to have communicative disease , which may lead to an early death .

communicative disease early death

Yan Li doesn't think his coworker, Zhi Ruo, is very good at her job. He wants her to quit. To help make that happen, Yan Li tells Zhi Ruo about how much all of the senior managers liked the last report he wrote and how the senior managers didn't pay any attention to the budget Zhi Ruo turned in last week. Yan Li is using defensive communication.

defensive

An employee who is not happy when she comes to work. An employee who takes longer than anyone else on his team to complete the same tasks his teammates are doing.

direct indirect

An employee who leaves the organization just six months after being hired. Kayla and Rhys started fighting last week over who was going to be in charge of the Nickerson project. Budget cuts have made both of them grumpy.

direct indirect

In a group, maintenance functions tend to help the group members get along

mainetenance

You are in Ireland with a group of your friends on a hike. Suddenly, you come upon the Carrick-a-Rede Rope Bridge, a footbridge built over a 30-meter-deep chasm between two mountain tops. You are scared of heights. As your friends tell you how safe the footbridge is, you know that you must decide whether to cross the bridge or turn around to take the long route back to your hotel. Your decision is:

stress response

Tara just started working as a marketing assistant at a large frame manufacturer. Tara has always been shy, and she typically asks her boss if it's okay before she does anything new. Tara is most likely to be a subordinately defensive person.

subordinately defensive

Summarizing ideas is a task function.

task

Avoid pure self-promotion. Join groups and contribute information about relevant experience. Remember all wall posts are public; don't write anything there that is not for wider consumption.

twit link face

Suppose you are under a number of tight deadlines at work. These deadlines are causing you to experience stress. Which of the following activities would be best to help you manage that stress?

Aerobic exercise, such as running

George is self-reliant. What kind of relationship is he likely to have with his friends?

An interdependent relationship, in which he relies on his friends in a healthy way.

One of the goals of job redesign is to increase job decision latitude. How can this be done?

By allowing an employee to decide which work team he or she wants to join. By allowing the employee to choose the order in which he or she will do his or her work.

Which of the following are components of personality hardiness?

Challenge Control Commitment

You have just been hired as an executive coach for a large company which offers staffing services for the hospitality industry. Your Vice President of Operations is trying to improve her level of personal integrity. What can you do to help her?

Coach her in how to talk through challenging personal issues Help her learn about how to bring up difficult business issues during a team meeting

Type A behavior

Combination of personality and behavioral characteristics that include competitiveness, time urgency, social status insecurity, aggression, hostility, and a quest for achievements

Behavioral norms are reflected in which of the following variables?

Company culture Corporate codes of ethics

According to Lynch, heartfelt communication stems from which of the following?

Core values Sincere aspirations

Angus is an agent for a rental car company. Over the past several years, his company has undergone six different reorganizations, and the people Angus is working with now are not the people who were in the office when Angus started with the company. Angus's new bosses have rules about how Angus should act on the job. In particular, they want him to always be smiling when he interacts with customers, no matter how he is feeling. As a result, Angus is under a good deal of stress, and now he just doesn't have the energy he used to have at work. Angus is likely to be suffering from:

Emotional exhaustion

Which of the following statements is true?

Good supervisors may not have all of the communication skills discussed in this chapter. The more communication skills a supervisor has, the more effective he or she is likely to be.

Which of the following elements cause employees to feel that they have a stressful job (or that they are in distress)

Having a boss that wants them to perform at their highest possible level every single day Not having control over how they do their work

Tony is a great manager. He always tells his employees what they need to know, but he doesn't give them so much information that they are overwhelmed. Last week, Tony held a meeting to discuss an upcoming organizational restructure with his employees. He wanted his employees to know that the restructure would not result in layoffs and that they could ask him questions about the restructure at any time. This example shows that Tony has which of the following skills?

Informative managing style

Which of the following are one of the three types of incivility?

Instigated Witnessed Experienced

Interrole conflict occurs when one person has to play two separate roles that conflict with each other—for example, acting as a nurse and a father.

Intrarole conflict occurs when people are faced with two different sets of expectations about a role—for example, if a librarian is asked to shelve books while at the same time attending to the requests of her library patrons.

Which of the following are disadvantages of information communication technology (ICT)?

It makes flaming more likely. Managers tend to be more blunt when using ICT.

Lachlan works as a swim coach for children under the age of six. He has a stressful job, because he has to instruct the children's parents, as well as instructing the children. Recently, his stress levels have become higher, and now his boss wants to be sure Lachlan isn't experiencing psychological distress. Which of the following might be symptoms that Lachlan is under psychological distress?

Lachlan is depressed. He doesn't talk with people at work the way he used to. Lachlan complains of headaches and stomachaches, but doctors cannot find anything physically wrong with him. Lachlan starts to exhibit symptoms of burnout. He downplays the fact that he taught 250 children to swim last year.

In role negotiation, what should a person in a focal role do?

Negotiate their expectations with a supervisor. Identify their expectations of the role.

You want your teammates to use more nondefensive communication. Which of the following actions will help your team accomplish this goal?

Telling your teammates that they can accomplish their goals in any way they like. Asking your teammates to listen carefully when someone gives them feedback on their behavior.

Soo Lin works in a highly cohesive group having high performance standards. Soo Lin's teammates work hard and they contribute to the best of their ability on every project. Which of the following would you expect from Soo Lin's team?

They will have high job satisfaction. They will have high productivity. They will manage their membership well.

Christina is one of the most laid-back people in your office. She gets her work done, but she doesn't seem to stress or rush about it. She always has time to talk to coworkers, and as a result, she has many friends at the office. What type of behavior is Christina exhibiting?

Type B behavior

When Fred is faced with a difficult situation at work, Fred remains calm, collects information, takes appropriate time to reflect on the situation, and may consult other team members. What type of behavior is Fred exhibiting?

Type B behavior

Josie wants to get everything done yesterday. She is constantly setting goals and worrying about how to achieve them. Josie has a hard time at work because she is aggressive, and, as a result, her coworkers don't like her very much. What type of behavior is Josie exhibiting?

Type A behavior

In the communication process, feelings are the most important thing.

Which of the following make it likely that you will engage in healthy communication? Check all that apply. Speaking simply Having personal integrity Having an ethical character

Which of the following are supported by research

Women turn over at the same rate as men. Women have different stressors than men do. Women respond differently to stress than men do.

Ever since you were a child, you have been terrified of clowns. Those white faces and red noses make you shudder. On your way to work today, you looked over and saw a clown driving the car next to you. Ick!! What is the clown?

a stressor

When working on a team, it is most difficult to negotiate with

adversaries

An employee who takes "mental health days" even when she is not sick. An employee who answers "dissatisfied" to almost every question on the employee satisfaction survey.

direct indirect

Your boss just called you into his office to discuss several miscalculations that he found in a recent report. You tell him, "I wish I could tell you what happened. I'm sure those numbers were right in my original draft. The copyeditor must have changed them without my knowledge." You hope that your comment will prevent your boss from knowing that you simply used the wrong formula when calculating several of the numbers. You are disseminating misleading information as a form of defensive communication.

disseminating misleading information

"Finally! I'm so happy I could just scream!" Lulu's boss, Nate, was practically dancing in his office because Lulu had just given her two weeks notice. Nate was glad that Lulu was leaving the company because she never got to work on time, and she spent all day looking at Instagram instead of working. Lulu's departure from the company is an example of:

functional turnover

Emotional toxins, sexual harassment, and poor leadership are all ___ that can lead to stress.

interpersonal demands

When working in group settings, which of the following are disadvantages of information communication technology (ICT)?

it causes people to be less tolerant of face-to-face communications. It makes communication more impersonal.

Last week you went to go pick up your neighbor's child from the park and you heard her say to another little girl, "You're so retarded!" You know that the girl she was talking to does not have a medical diagnosis of retardation. Your neighbor's child was using labeling as a form of defensive communication.

labeling

When Felix starts to worry about how well he is going to play soccer in an upcoming game, he reminds himself that he's kicked the most goals on his team this season. Felix is using learned optimism to handle his stress. This is likely to make him more successful.

learned optimism more

When people suppress their thoughts and feelings while they work, they are likely to be working in an old work environment .

old work environment

Lulu's boss asked her to get him tickets to this week's soccer match between the LA Galaxy and the Philadelphia Union. But Lulu does not like the LA Galaxy. She would much rather see her boss root for the New York Red Bulls. As a result, Lulu simply doesn't get her boss the tickets he wants. Lulu is exhibiting passive-aggressive behavior.

passive-aggressive

primary secondary tertiary prevention

positive thinking, time management, leisure time physical exercise, relaxation, diet opening up, professional help

If your professor tells you that you must only use a black pen when taking a test and she ignores you when you try to ask a question in class, she is using power plays to control your behavior.

power plays

When communicating with employees, empathetic managers know that criticism should be given in private , while praise should be given in public .

private public

Non-Western managers tend to experience less role ambiguity than do Western managers.

role ambiguity

Self-reliant - people are more enthusiastic, confident, and show persistence when facing challenges.

self-reliant

There's something wrong with Reggie. He comes to all of your team meetings, but he never seems to pay very much attention to what's going on. Last week, he was supposed to find three research articles on compensation, and today he said he just forgot about the assignment. Sounds like Reggie is a good example of social loafing .

social loafing

When working with self-managed teams, it is more effective to use soft influence tactics.

soft

Managers use stress audits to identify what is causing stress for their employees at work

stress audits

Two people can be exposed to the same stressor and act entirely differently. One person might break down because his personality hardiness is low, while the other might be fine because he has high self-reliance. The idea that people break down at their weakest point is called

the Achilles' heel phenomenon

Develop a tone of voice and personality. Thank those who are being positive about a brand. Take sensitive queries into a private sphere online or offline.

twit yout face