MANA CHP 9 QUIZ
Approximately _________________ of Fortune 1000 companies reported that employee work groups were being utilized. A. 15% B. 35% C. 91% D. 78% E. 59%
91%
Which of the following is NOT a stage of team development? A. Forming B. Storming C. Norming D. Performing E. Brainstorming
Brainstorming
Which of the following is a relationship-building role? A. Direction giving B. Information giving C. Information seeking D. Urging E. Confronting
Confronting
Which of the following does NOT represent a known benefit of using teams in organizations? A. Decreased service quality B. Trimming customer lead time C. Increased productivity D. Saving money E. Cutting service errors
Decreased service quality
Which of the following does NOT characterize Everest goals? A. Contribution B. Affirmative bias C. Dissuasion D. Inherent value and worth E. Positive deviance
Dissuasion
Which of the following is a task-facilitating role? A. Supporting B. Tension relieving C. Enforcing D. Harmonizing E. Confronting
Enforcing
Which of the following does NOT represent a way a team leader can build credibility? A. Using commonality and reciprocity B. Being optimistic and complimentary C. Exhibiting incongruence D. Demonstrating integrity E. Being clear and consistent about what they want to achieve
Exhibiting incongruence
Which of the following questions would team members most likely ask themselves during the norming stage? A. What is supposed to happen? B. What is expected of me? C. How can I fit in? D. Who are these other people? E. Who is going to lead?
How can I fit in?
"Does anyone else have more data about this problem?" represents a question one might ask during which task-facilitating role? A. Direction giving B. Urging C. Elaborating D. Information seeking E. Information giving
Information seeking
Which of the following does NOT represent a common blocking role? A. Premature decision making B. Monitoring C. Dominating D. Remaining passive E. Presenting opinions as facts
Monitoring
In which stage of team development does a team primarily face the need for continuous improvement and innovation? A. Storming B. Performing C. Norming D. Forming E. Brainstorming
Performing
Which should you NOT do to help a team effectively manage the first stage of development? A. Establish clarity of purpose, norms, procedures, and expectations B. Establish trust C. Push the team to acclimate quickly D. Orient members and answer questions E. Establish relationships among members and with the leader
Push the team to acclimate quickly
Which of the following illustrates a task-facilitating activity? A. Using jokes and humor to reduce tension and put others at ease B. Mediating differences between others C. Summarizing ideas D. Praising the ideas of others E. Challenging unproductive or disruptive behaviors
Summarizing ideas
Which of the following terms reflects heterogeneity of team members and the size of the team? A. Team composition B. Team motivation C. Team structure Your answer is not correct. D. Team alignment E. Team type
Team composition
What of the following would be regarded as a common consequence of increased team member interaction? A. The team members find team activity unproductive. B. The team members engage in groupthink. C. The team members experience increased conflict. D. The team members learn they are incompatible. E. The team members develop common behaviors and perspectives.
The team members develop common behaviors and perspectives.
Which method of building credibility primarily involves expressing views with which other team members agree? A. Being clear and consistent B. Using commonality and reciprocity C. Creating positive energy D. Demonstrating integrity E. Encouraging and coaching
Using commonality and reciprocity
Which of the following does NOT represent a potential pitfall of being on a team? A. Being a member of an inefficient team B. Being on a team dominated by a single person C. Compromising standards to reach agreement D. Working with idle members E. Utilizing varied skills from among many
Utilizing varied skills from among many
In order to be effective and successful, team leaders need _________________ from other team members. A. commitment B. obedience C. compliance D. subservience E. independence
commitment
By remaining optimistic and complimentary, a leader is able to _________________ within the team. A. use commonality and reciprocity B. share information C. be clear and consistent D. create positive energy E. demonstrate integrity
create positive energy
While some find working on a team to be challenging, this sort of dynamic can actually be _________ for many when the work is focused on achieving the collective goals of many. A. not plausible B. unproductive C. cumbersome D. painful E. fun
fun
Although most organizational participants will not _____________ a team, their contributions are equally necessary for team success. A. adjust to B. lead C. thrive on D. contribute to E. be a member of
lead
Of the performance criteria positively impacted by involvement of teams on organizations and workers, _______________ sees the most widespread improvement. A. product quality B. turnover C. productivity Your answer is not correct. D. worker satisfaction E. profitability
product quality
In teams that are stuck in the norming stage, groupthink typically occurs when members ____________. A. speak out about misgivings and discuss doubts B. are unsure that the team's past success will continue C. embrace disconfirming information D. believe that they, as moral individuals, are likely to make wrong decisions E. rationalize away threats to an emerging consensus
rationalize away threats to an emerging consensus
Given the changing dynamics of group activity in 21st century organizations, which of the following types of skills have emerged recently as crucial for success? A. Team B. Management C. Individual D. Autonomous E. Job
team
A goal that incorporates an end-point or completion date would meet which of the following attributes of a SMART goal? A. Measurable B. Realistic C. Time-bound D. Aligned E. Specific
Time-bound
