Manage chapter 15

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If you were giving advice to a manager who wanted to use a just-in-time inventory management method, what would you say?

"Be prepared to find emergency supply sources."

When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index?

10

The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO

14000.

Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements, admitting that the old formula tasted like cardboard. Which dimension of quality was Dominoes attempting to change?

Aesthetics

All of the following are basic components of a total quality management (TQM) strategy EXCEPT

All of these are basic components of a TQM strategy. e

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

All of these can be used to assess quality.

One of the major tasks for movies like The Chronicles of Narnia is to create costumes for various species that reflect the mythical persona and that can be worn by humans for lengthy periods of time. ____ could be used to speed up the development process.

CAD

A hotel restaurant kitchen groups chefs according to desserts, salads, vegetables, appetizers, and entrees. Which type of layout would you expect to find in the kitchen?

Cellular

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in definition. Which of the following is NOT one of those reasons?

Changes in manufacturing processes such as the increased use of robots and other computer-based technology

Which of the following organizations creates form utility?

Dell

A bureaucratic organization will excel at which guideline for increasing speed?

Develop and adhere to a schedule

Which of the eight dimensions of quality refers to a measure of product life?

Durability

Which of the following factors is NOT included in the formula for computing total factor productivity?

Inflation

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

Integrating purchasing with production

Chefs at top restaurants go to local produce farmers to get first choice vegetables and fruits. This example focuses on which component of the total quality management strategy?

Materials

A decentralized organization will excel at which guideline for increasing speed?

Minimize the number of approvals needed to do something

Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?

More control over raw material delivery

Product-service mix decisions address which of the following issues?

Only "which products to offer" and "how many different products to offer."

Which of the following is classified as a partial productivity ratio?

Only labor productivity ratio and energy productivity ratio

Customers at a spa choose which treatments they want to experience. Which type of layout would you expect to find in the spa?

Process

____ consists of a set of mathematical and/or statistical methods and procedures for measuring and adjusting quality levels.

Statistical quality control

____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

Supply-chain management

The set of processes and systems used by organizations to convert resources into products or services is called

Technology

A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statement describing research results about such programs is FALSE?

Unions support such programs because they give the worker more voice in operations.

Which of the following countries has the highest level of total productivity?

United States

When considering making a capacity decision, which of the following will be important information to have?

a. Market demand for the product b. Current capacity c. Funds available for expansion d. ALL OF THESE

Which of the following is true about the impact of automation on workers?

a. The development of automation has created jobs in some industries. b. The development of automation has eliminated jobs in some industries. c. Overall, there has been a net creation of jobs as a result of automation. d. ALL OF THESE

At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of

acceptance sampling

At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards. This is an example of

acceptance sampling.

Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of

advancement in service technology.

According to the text, the major problem associated with total factor productivity is that

all ingredients must be expressed in the same terms.

A Chinese company bought wind turbines from a German company, took them apart and is attempting to make them. However the balance on the blades is so precise it has not been very successful. The Chinese company was

benchmarking

In the Pentagon where twenty different operations are in twenty different stages of planning and execution, the layout would be ____.

cellular

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. OpenSkies is confident its customer service will exceed the standard business class experience on major carriers. Meeting the standard, or exceeding it is an example of

conformance.

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of

features

Almost 20,000 UPS employees are now equipped with ring scanners⎯small electronic devices worn on their index fingers and wired to a small computer on their wrists. When a UPS employee holds a package, the ring shoots a pattern of photons on the package. Within moments, its location is updated at the UPS Web site. This use of an operations improvement allows UPS to

improve its productivity.

The earliest form of automation⎯machine-controlled devices⎯were first developed

in the 1700s.

The type of statistical quality control that involves testing products as they are being made is known as

in-process sampling.

A law firm calculates the following ratio: an attorney's hours of work/ an attorney's number of billable hours. This is a measure of ____ productivity.

individual

At Wal-Mart, 70% of merchandise is rung up at the cash register before the company even pays for it. This is an example of

just-in-time inventory.

Intel produces microprocessors. Intel is in which industry?

manufacturing

The techniques chefs use to transform ingredients into meals is the TQM dimension

methods

Many colleges and universities use a separate company to handle transcript requests. This is an example of

outsourcing

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, this is a measure of

partial productivity ratio.

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of

perceived quality.

Chelsea Milling Company produces Jiffy baking mix, brownie mix, corn muffin mix, blueberry muffin mix, and apple muffin mix. These mixes represent the company's

product-service mix

A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory.

raw materials

Anthony is comparing a hybrid car with a tax rebate to the standard car. This is an example of the ____ of quality.

relative nature

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. It offers "Love Everything or Pay Nothing," money-back guarantee. The guarantee is an example of

reliability

Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____.

resources; products; services

Unmanned aircraft are increasingly sent into combat instead of pilots. This is an example of

robotics

A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

service

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) ____ company.

service

Which sector of the U.S. economy was responsible for most of the growth in new jobs during the 1990s?

service

A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. This is an example of ____ utility.

time


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