Management 1100 Study Guide

Which of the following represents an economic community?

A. North American Free Trade Agreement (NAFTA)

A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

A. Product champion

Lee admires her CEO. Recently some top executives were accused of offering bribes in other countries. Lee believes there is no way the CEO knew about it. She is using

A. Selective perception

A(n)_____strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers.

A. differentiation

Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is clothing line for older people. Abercrombie uses a(n)___strategy.

A. focus

Wine produced in California and sold in France is an example of

A. importing/exporting

In systems theory, the raw materials, human resources, and financial resources of an organization are examples of

A. inputs

Employees at P&G found that electrostatic cloth picked up more dirt than a wet cloth. The Swiffer was born. This is an example of

A. intrapreneurship

____ is the set of forces that cause people to behave in certain ways.

A. motivation

The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n)

A. quota

The starting point for all job design activities is determining the level of desired job

A. specialization

A manufacturing firm with common stock that is publicly traded has 100 employees and $ 10 million sales. The firm would not qualify as a "small business," according to the definition in your text, because

A. the firm is not privately held.

At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____.

B) job-centered leader behavior; employee-centered leader behavior

Which of these is a correct comparison of large and small businesses?

B. Big Businesses are less efficient at producing and delivering specialty products than small businesses.

Which of the following decision-making models is a prescriptive model?

B. Classical

David tells his people his standards, schedules work for his section, and gives his people updates on standard achievement. Based on the path-goal theory, what kind of leader behaviors is David exhibiting?

B. Directive

Jacques Torres if founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n)

B. Entrepreneur

RIM knows where there are less apps for Blackberry than there are for Apple, Android phones. RIM wants to close the gap by 10% in one year. RIM is in which step in the change process?

B. Establishment of goals for the change

Amazon, maker of Kindle, could choose a touch screen which increases glare or a non-touch screen for better viewing. they were in which step of the rational decision making model?

B. Evaluate the possible alternatives

Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies?

B. Family and Medical Leave Act of 1993

After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of

B. Impression management

In times of economic prosperity, small firms are the first to hire additional workers and big firms are last. In times of economic downswings, small firms are the first to eliminate workers and big firms are last. This reflects which attribute of small firms as compared to large firms?

B. Increased flexibility

Which of the following is an example of a company that has identified a new market?

B. Low-dose Bayer aspirin introduced into the Chinese market.

Gore Associates has separate plants for making camping gear, uniforms, and dental floss. it uses____ departmentalization.

B. Product

Which of the following best describes "crossover from big business ," a term your text used to describe an important trend in business start ups?

B. Workers leave employment at big corporations to found their own businesses.

When Sikorsky and Boeing agreed to produce a new helicopter for the Department of Defense, it was an example of

B. a strategic alliance

At a major hotel, the wages for a doorman are less than the wages for housekeeping, but the doorman also gets tips. This is an example of

B. a wage-structure decision

Herbert Simon Noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give his phenomenon?

B. bounded rationality

An organization where power and control are kept at the top levels of management is

B. centralized

Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?

B. collective bargaining

The extent to which others in the same situation behave in the same way is known as

B. consensus

All of the following are steps in human resource planning EXCEPT

B. job evaluation

Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique

B. life and career planning

Using BCG matrix, SBUs are classified on the basis of

B. market share and market growth rate

An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job.

B. rotation

When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of

B. technology and operations

Which of the following is an example of an organization's change in technology and operations?

C. Adoption of automated information systems

What is the most important idea for managers to remember from equity theory?

C. For rewards to motivate employees, employees must perceive them as being fair.

In the GE Business Screen Matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT

C. Product Quality

Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence?

C. Reciprocal

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

C. content

One advantage of group decision making is

C. diversity of members' backgrounds

Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress?

C. exhaustion

Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is

C. expert

Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process?

C. insight

A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates.

C. more:more

Tom is taking art classes because he thinks they will help him be more creative at work. He is experiencing which stage of the creative process?

C. preparation

Which of the following factors would not be included in Maslow's physiological needs category?

C. safety

Which of the following is NOT a strategy for managing diversity?

C. selective recruitment

Leading involves each of the following EXCEPT

C. technical understanding and control

The____environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets.

C. technological

Interpersonal skills enable managers

C. to understand and interact effectively with others in the organization.

The major difference between wages and salary is

D) wages are based on hours worked while salary is based on contribution to the firm.

When Donald Rumsfeld was Secretary of Defense, he was a very strong-willed manager. He was often able to persuade generals and admirals to do what he thought was best. Which disadvantage of group decision making was the group experiencing?

D. Domination by one member

A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule.

D. Fixed-interval

What score does Fiedler use to determine leader style?

D. Least Preferred Coworker

Which of the following leadership models is a direct extension of the expectancy theory of motivation?

D. Path-goal

According to Woodward, which of the following is true about the relationship between organization design and core technology?

D. all of these

Which of the following decision making models is based on the belief that human behavior is often imperfect?

D. behavioral

As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing

D. benefits

When Dave was in college he worked summers for the NY Department of Transportation. Charlie, a full year employee, told Dave to slow down. In Elton Mayo's studies, Charlie would be called a(n)____by the other members of the group.

D. chiseler

Annika is talented, motivated, professional, and loyal. These are examples of her

D. contributions

The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called

D. coordination

The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as

D. diagnostic activities

The best alternative is the most___alternative

D. effective

A force field analysis identifies

D. factors that facilitate and hinder organization change

Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as

D. job sharing

Due to fear of avian flu spreading to the US, the CDC has established a ___for dealing with infected individuals.

D. policy

What was Henry Fayol attempting to do when he developed his principles of management?

D. systematize the practice of management by giving managers guidelines he had found useful

Aviation officers in the Army know how to fly and manage people. Flying is one of their___skills.

D. technical

Lynne is responsible for training in a South Brunswick School District. her job requirements are not associated with any particular management specialty. Lynne is working in what functional area?

E. Administration

For a company such as Johnson & Johnson that makes personal care products, medications, and medical supplies, which of the following would be considered as customers?

E. All of these.

Which of the following is a strategic challenge that faces a small business?

E. All of these.

Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text?

E. All of these.

For a major project for his employer, jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness?

E. Can't decide. Jason needs to know which criteria are most important to his employer.

Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift.

E. Fair Labor Standards Act

Madeline's kennel has ineffective advertising. Where should she go for help with a promotion program?

E. Small Business Institute (SBI)

An individual's level of job satisfaction is determined by

E. all of these

Which of the following is a possible diagnostic activity within organization development?

E. all of these

Which of the following is an example of an owner of a business?

E. all of these

Which of the following is an important dimension for assessing diversity?

E. all of these

Which of the following activities is essential to the role of entrepreneur?

E. all of these.

Tony Hayward, former CEO of BP, made statements and decisions about vacations during the oil spill that led to him stepping down as CEO. His innate belief without conscious consideration that attending a polo match during the crises was ok shows he used

E. bad intuition

Suzanne is organizing a 5K race for the Helene Cody Foundation. All the workers are volunteers. Suzanne has limited ____ power because volunteers have a tendency to quit if they do not like something.

E. coercive

All of the following are bases for departmentalization EXCEPT

E. competition

First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of

E. customer

Investors were worried about the stock market when unemployment was 10%, companies were slow to invest, and government debt was still increasing. These are aspects of which environment?

E. economic

According to Maslow, the need that people have for respect and recognition is the need for

E. esteem

Tim knows he deserves a raise. He talks with his HR about his outstanding performance. HR describes what a bad year the company is having and that there is no money for raises. Tim's raise failed the test for_______.

E. feasibility

Managing organizational culture is likely to become more difficult when

E. only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."

George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the

E. replacement chart

Agreeableness is similar to the EQ dimension

E. social skill