Management 201 - Chapter 5 Assignment

iSeeit! Animated Video: Model of Intuition Which of the following is an example of tacit knowledge? a.) Managing an angry customer b.) Formal job training c.) Textbook material d.) Lecture content e.) Instructional manual

a-> Managing an angry customer

Manager's Hot Seat: Decision Making At the beginning of the video Ava does not properly follow the third step of the decision-making process. What did she do wrong? a.) She quickly jumped to the solution of ordering an evacuation. b.) She failed to identify the problem. c.) She did not measure the success of the evacuation. d.) She failed to make an initial decision. e.) She did not follow the proper decision-making hierarchy outlined by the government.

a-> She quickly jumped to the solution of ordering an evacuation.

Decision Making at UPS The decision to build the Integrad training facility resulted from which of the following? a.) a threat presented by different training requirements for Gen Y employees b.) the nonprogrammed decision to hire Gen X drivers c.) the opportunity to train new drivers using new technology d.) the threat to traditional driver training from new technology e.) a programmed decision to change training methods for each generation

a-> a threat presented by different training requirements for Gen Y employees

Manager's Hot Seat: Decision Making Which of the following is not an advantage of including the mayor and police chief in the decision-making process? a.) authority to make the decision b.) different perspectives c.) greater pool of knowledge d.) deeper commitment to the decision e.) intellectual stimulation

a-> authority to make the decision

Decision-Making Errors If Kesha uses some simple rules based on her experience to help her make the rankings, she is relying on a.) heuristics. b.) systematics. c.) cognitive bias. d.) complex problems.

a-> heuristics.

Manager's Hot Seat: Decision Making Which of the following is most likely a reason Ava is satisficing? a.) limited time b.) limited resources c.) inability to handle large amounts of information d.) inexperience e.) goal displacement

a-> limited time

Manager's Hot Seat: Decision Making When Ava is first meeting with Josh, she does not properly follow which step of the classical model of decision making? a.) list all the alternative courses of action possible and the consequences of the different alternatives b.) select the alternative that leads to desired future consequences c.) gather all relevant information d.) satisfice e.) identify what the problem is

a-> list all the alternative courses of action possible and the consequences of the different alternatives

iSeeit! Animated Video: Innovation New Zealand Air offers a family couch seating arrangement. A family couch is a row of three economy class seats that can be adjusted to form a flat flexible space. New Zealand Air's family couch is a __________ innovation. a.) product b.) process c.) discovery d.) creative e.) cultural

a-> product

Decision Making at UPS UPS has over 340 rules, regulations, and procedures for drivers to follow. This ensures that drivers have no trouble making __________blank decisions. a.) programmed b.) unplanned c.) forecast d.) nonprogrammed e.) managerial

a-> programmed

Decision-Making Errors If Kesha defended one of her picks for number one based on evidence from only one source, she would be affected by a cognitive bias called a.) representativeness. b.) illusion of control. c.) escalating commitment. d.) confirmation.

a-> representativeness.

Manager's Hot Seat: Decision Making Which administrative model concept was present in the video? a.) risk b.) bounded rationality c.) uncertainty d.) trust e.) feedback

a-> risk

iSeeit! Animated Video: Model of Intuition True or false? Leadership is an example of explicit knowledge. a.) True b.) False

b-> False

Decision-Making Errors Because she is working with her team to make this decision, Kesha can expect a.) a lack of skill diversity. b.) a process that is superior to individual decision making. c.) limited alternatives. d.) implementation problems.

b-> a process that is superior to individual decision making.

iSeeit! Animated Video: Innovation Early on in its history, Southwest Airlines innovated the passenger boarding process by not assigning reserved seats. Instead, passengers received placement in boarding groups arranged in order of passenger arrival at the gate. This resulted in higher on-time departures (a key ranking indicator for airlines). Southwest Airlines' unusual method of passenger boarding would be considered a __________ innovation. a.) product b.) process c.) mechanical d.) material e.) creative

b-> process

iSeeit! Animated Video: Innovation Airbus is seeking a patent for its "flying donut" concept. The interior of this airplane would be set up like a circular auditorium with more open spaces and where the wings would come from the nose of a plane instead of the sides. This design will allow faster boarding and deplaning. Airbus' flying donut is a __________ innovation. a.) process b.) product c.) defining d.) sustainability e.) revolutionary

b-> product

Decision Making at UPS The decisions that led to the opening of Integrad took over three years and involved over 170 people. This suggests that UPS used __________blank to develop this program. a.) bottom-up decision making b.) reasoned judgment c.) programmed decision making d.) intuition e.) benchmarking

b-> reasoned judgment

Decision Making at UPS In terms of the material covered in this case, UPS's success is based largely on a.) micro-managing by supervisory personnel. b.) the use of programmed decisions by drivers. c.) the use of intuition by drivers. d.) the use of reasoned judgment by drivers. e.) the use of nonprogrammed decisions by drivers.

b-> the use of programmed decisions by drivers.

iSeeit! Animated Video: Model of Intuition __________ contribute(s) to intuitive processes. a.) Feelings b.) Experience c.) Feelings and experience d.) Luck e.) Intelligence

c-> Feelings and experience

iSeeit! Animated Video: Innovation __________ is about creating a new product while __________ is the transformation of an idea into something useful. a.) Invention; discovery b.) Innovation; invention c.) Invention; innovation d.) Creativity; discovery e.) Creativity; innovation

c-> Invention; innovation

Decision Making at UPS Which of the following statements represents the correct reason why UPS emphasizes programmed decision making when training their drivers? a.) A driver will encounter many uncertainties. b.) It is the least expensive method. c.) Virtually all situations that a driver will face can be solved by following the correct procedure or rule. d.) This is the way FedEx teaches their employees. e.) Government regulations demand this type of training.

c-> Virtually all situations that a driver will face can be solved by following the correct procedure or rule.

iSeeit! Animated Video: Innovation The introduction of airline pilots' use of a laptop to perform their preflight check is an example of a(n) __________ innovation. a.) operational b.) product c.) process d.) tactical e.) strategic

c-> process

Decision-Making Errors Although heuristics can be helpful in decision making, sometimes they can lead to a.) complex rules. b.) disagreement. c.) systematic errors. d.) rationality.

c-> systematic errors.

Decision-Making Errors Confirmation, representativeness, the illusion of control, and escalating commitment are examples of a.) ambiguous choices. b.) useful options. c.) decision steps. d.) cognitive bias.

d-> cognitive bias.

Decision Making at UPS If data showed that drivers were consistently delayed by traffic jams in one part of town, UPS would most likely a.) eliminate use of the Integrad facilities because this method of teaching was flawed. b.) encourage nonprogrammed decision making by drivers. c.) eliminate the use of programmed decision by the drivers. d.) study the situation carefully and develop new rules for driving in or avoiding that section of town at times when delays are most common. e.) tell drivers to use their intuition in these situations.

d-> study the situation carefully and develop new rules for driving in or avoiding that section of town at times when delays are most common.