Management 268-03 Final Exam

A data mart is a logical collection of information - gathered from many different operational/transactional databases - that supports everyday tasks.

False

A database supports analytical information whereas a data warehouse supports transactional information.

False

ERP systems are difficult to maintain due to the complexity, use of older or obscure languages, etc.

False

Oracle is like the forefather of ERP systems and offers the most popular ERP application.

False

When an organization implements SAP certain changes occur. Which of the following is not among those changes? implement SAP?

Organizational boundaries become visible.

Referring to the SAP Procurement Master Data Exercise; What step comes after Create and Send Purchase Order?

Receive Shipment/Good Receipt

Referring to the SAP Procurement Process Execution Exercise; after which step did you have inventory on hand (unrestricted use):

Receive Shipment/Good Receipt

Which of the following is an example of organizational data? Data about:

Sales Organizations

Referring to the SAP Fulfillment Master Data Exercise; What are the names of the two new views you selected that are necessary for the Fulfillment Process? (This is a multiple answer question with two correct answers. Check both answers, partial credit available).

Sales: Sales Org. Data & Sales: General/Plant Data

When implementing SAP, technical problems are the easy problems?

True

What does SAP stand for?

Systems, Applications & Products in Data Processing

Karen is explaining to a new employee some of the automated functions of their Enterprise System. Which of the following are automatic consequences of the goods receipt step in the procurement process? (3 correct answers. Select all, partial credit available)

1. An accounting document is created 2. The quantity of the material is updated in inventory records 3. A goods receipt document is created

Cathy is explaining where integration occurs between their basic business processes, which includes fulfillment, production, and procurement. Which of the following statements about an integrated process are TRUE? (3 correct answers. Select all, partial credit available).

1. The fulfillment process continues when the finished products become available 2. The production process is suspended when the needed raw materials are not available 3. The process is triggered by a customer order.

Who uses the SAP Easy Access Menu?

A business professional

In the SAP system, what does a navigation path always end with?

A transaction

Which department would check vendor's account balance?

Accounting

Referring to the SAP Fulfillment Process Execution Exercise; At what step did you first see a change in your customer's account balance?

After we create and Send the Invoice

Why doesn't a company just throw away the castles?

All on the list

What are the hard parts of an SAP implementation?

All on the list.

What are the key factors preventing a successful implementation of SAP?

All on the list.

What are the major consequences of SAP implementation?

All on the list.

What are the top three success factors in an SAP implementation?

All on the list.

What do you need to do to succeed at a SAP implementation?

All on the list.

What is enterprise resource planning?

An application that integrates all departments and functions throughout an organization into a single IT application that can accommodate all aspects of the organization

What is a process?

An organized group of activities that together create customer value.

_____________________________ involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.

Business Process Reengineering (BPR)

Referring to the SAP Procurement Master Data Exercise; why did we only view the three views for the material?

Because they are the only views needed for the purchasing process

If the Marketing Department and the Accounting department in the organization use stand-alone and legacy information systems, the disadvantages would be:

Both a and b.

What does SAP do?

Brings together all the functional areas of the enterprise with shared data so that they work together cooperatively and communicate.

Referring to the SAP Fulfillment Process Execution Exercise; At the end of the exercise, what is the Accounting Document status?

Cleared

Referring to the SAP Procurement Master Data Exercise; What step comes before "Create a Purchase Order"?

Create Purchase Requisition

Shari is creating a process flow diagram of her company's integrated business process (containing the Fulfillment, Production and Procurement Processes), after which of the following activities should she include a decision point? (2 correct answers. Select both, partial credit available).

Create Sales Order & Authorize Production

Charles works in the Warehouse in your company. Which of the following are warehouse steps he would complete related to the Fulfillment process? (2 correct answers. Select both, partial credit available).

Create a Packing List & Create a Picking List

In a manual, paper-based process, delays are triggered due to which of the following? (2 correct answers.Select both, partial credit available)

Creating paperwork & Sending paperwork

________________ systems offer computerized tools to support pre-sales, sales, and post-sales activities, as well as the ability to track activities related to customers throughout the organization.

Customer Relationship Management

Which of the following is an example of master data? Data about:

Customers

Which of the following contains a subset of data warehouse information?

Data mart

In database management, what is a logical data structure that details the relationship among data elements using graphics or pictures?

Data model

What are the primary differences between a data warehouse and a data mart?

Data warehouses have a more organization-wide focus, data marts have functional focus.

What problems can occur as a result of a castle organization?

Delayed communication, poor customer service, poor data handling.

An information system that supports business processes end-to-end and across the organization is a(n):

Enterprise System

Which of the following best describes an Enterprise System?

Enterprise-wide support and data access for an organization's operations and business processes.

Drew is a customer service representative and stores all of his customer information in a database. What is a person, place, thing, transaction, or event about which information is stored?

Entity

Referring to the SAP Fulfillment Process Execution Exercise; After you create and send an Invoice to your Customer, there will be a Credit entry in your customer's account balance.

False

Referring to the SAP Fulfillment Process Execution Exercise; Your on-hand inventory levels increased after sending out the shipment to the customer.

False

Supply Chain Management applications have two main objectives: to attract potential customers and create customer loyalty.

False

The selling prices in fulfillment are basically the same as the moving average prices (net prices) in procurement.

False

What module is most often changed over to SAP first?

Financials

Referring to "Understanding the Screen Layout" discussion in the SAP Exercises, what are the names of the three collapsible sections that we will see in a business document(such as the create purchase order screen)? (Multiple answer question, 3 correct answers, partial credit available)

Header Section, Item Detail Section, & Item Section

When an organization combines the Procurement, Fulfillment and Production processes sharing data across from a single database, this is called an:

Integrated Process

What is the defining characteristic of SAP?

Integration

Referring to the SAP Procurement Master Data Exercise; After you receive and process a/an ___________, the next step is to Pay the Vendor.

Invoice

Which one of the following is not among the most recent major ERP Vendors as discussed in class?

J.C. Penney

What does a "3" company feel SAP implementation is?

Nothing more than software installation.

What is a "castle" organization?

One in which each functional area does their job and passes the work to the next functional area.

What is reengineering?

Radical change in process.

Harry manages the Warehouse in your company and is delegating responsibilities to his employees on the shop floor. Which of the following warehouse steps are related to the Procurement process? (2 correct answers. Select both, partial credit avilable).

Receive packing list from vendor & Create goods receipt document

Referring to the SAP Fulfillment Process Execution Exercise; At what step did you see a change in your on-hand inventory levels?

Send Shipment (Ship)

Paul works in a company where its workers complete separate functional tasks in their own departments without regard to the consequences for the other components of the process or areas in the organization. Which of the following terms reflects this situation?

Silo Effect

Referring to the SAP Fulfillment Master Data Exercise; Which of the following is correct about the account balance for your customer?

There is no balance for the customer because we have not done any business with them yet.

Referring to the SAP Procurement Master Data Exercise; which of the following is correct about the vendor's account balance?

There is no balance for the vendor because we have not done any business with them yet

When you implement SAP, at the company:

They participate in reengineering.

What is Storage Location TG00:

Trading Goods

What are the two different categories for information type?

Transactional and analytical

Big data refers to a collection of large, complex data sets, including both structured and unstructured data, which cannot be analyzed using traditional database tools and methods.

True

Business intelligence refers to information collected from multiple resources that analyzes patterns, trends, and relationships for strategic decision making.

True

Data warehouses enable cross-functional analysis, industry analysis, market analysis among others all from a single repository because they store information from multiple internal applications as well as external information.

True

Failure to invest adequately in communication and change management is among the top errors companies make during an SAP implementation.

True

In organizations that implement ERP systems, all data relevant to the organization and particular departments would be stored in a centralized database rather than being stored in separate places throughout the organization.

True

In the SAP system; an Error Message (red) indicates that an invalid entry has been made or there is missing data. In order to proceed, you need to find the problem and fix it. However, a warning message (yellow) is not an error message. You just need to confirm the data you entered by pressing enter through the message.

True

In the SAP system; the Title Bar represents the name of the current screen (transaction) accessed.

True

Predictive analytics is an example of a tool/technique used for Business Intelligence.

True

Referring to the SAP Fulfillment Process Execution Exercise; After you receive and post the payment from your customer, there will be a Credit entry in your customer's account balance.

True

SAP Easy Access Screen is the screen that we use to initaite all our transactions in the SAP system.

True

The 3 different categories of System Messages in SAP include the following: Error Messages, Warning Messages, Confirmation Messages.

True

The Customer Account Number definition is a unique key used to identify the customer within the SAP system?

True

The four common characteristics of Big Data include variety, veracity, volume, velocity.

True

In terms of Big Data, what includes different forms of structured and unstructured data?

Variety

In terms of Big Data, what includes the uncertainty of data, including biases, noise, and abnormalities?

Veracity

Which department in the company would check the inventory levels?

Warehouse

What is process fragmentation?

When processes are broken apart and no one can see the whole process.