Management 3000 - First Test
At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.
An organization *a group of people who work together to achieve some specific purpose
The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____.
Controlling *(Did you do it) - monitoring performance, comparing it with goals, and taking corrective action as needed
As a customer, the only way of improving our understanding of how to deal with organizations is by talking directly with companies, not by studying management. (True/False)
False
One advantage of e-business is that managers can require employees and teams to work at certain times, and require employees to work at the same location. (True/False)
False
The traditional organizational model is most often represented by a tree, where leaders are at the root, with layers of employees above. (True/False)
False
When an employee fails to meet MBO objectives, to reduce embarrassment for that subordinate, the manager should give the employee more time to improve; however, taking strong measures such as demotion is typically incorrect.
False
Peter Drucker, a famous 19th-century socialist, opposed capitalism and many current business theories. (True/False)
False *creator and inventor of modern management
The planning/control cycle has two control steps: control the direction by comparing results with the plan and control the direction by increasing organization diversity and synergy.
False *make the plan carry out the plan
Abraham Maslow said that all needs are equal in importance and need to be satisfied daily. (True/False)
False *there are more important needs than others
A problem with the classical viewpoint is that it does not consider overall company and global problems and goals. (True/False)
False *too mechanistic
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.
Managing *the pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources
With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as _____.
Planning
Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, "Ustedes tiene que ser flexibles," which in English means, you have to be flexible with time. This attitude regarding time is considered _____.
Polychornic time *preference for doing more than one thing at a time
Don, a restaurant manager and MBA student, was reflecting on how he can apply the classical management viewpoint in his store from a recent class, which supposes his employees are rational in their decisions. (True/False)
True
Mr. Smith, CEO of an auto dealership, has been working on the two planning steps of the planning/control cycle with his managers. To do this, Mr. Smith and his managers need to make their plan and then carry out the plan.
True
Out of GATT came a series of "rounds," or negotiations, that resulted in the lowering of barriers, such as the Uruguay Round.
True
To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.
True
When the Americans entered the war in 1941, they used the British model to form operations research teams to determine how to deploy troops, submarines, and equipment most effectively. These techniques have evolved into quantitative management. (True/False)
True
When utilizing MBO, the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes performance appraisals and rewards the employee according to the results.
True
When the CEO of Tasty Coffee and Bakery dictated that all company districts needed to increase their profitability, district managers across the country focused on improving customer service ratings in their stores by offering customer service training. This goal by the district managers of customer service ratings is an example of a tactical goal.
True *done by middle management - they determine what contributions their departments or similar work units can make with their given resources during the next 6-24 months
Having airline representatives apologize for service difficulties is efficient, but it's not effective when customers are angry and less inclined to continue doing business. (True/False)
True *efficient = cost minded effective = looks to achieve results
The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.(True/False)
True *emphasized the importance of understanding human behavior and of motivating employees toward achievement. It is developed over 3 stages (early behaviorism, the human relations movement, and behavioral science)
Franchising is a form of licensing in which a company allows a foreign company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services.
True *form of licensing in which a company allows a foreign company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services
Umar, a general manager in a fast-food chain, has employees all under the age of 25, and most of his workers are good employees. However, Umar still believes his workers are irresponsible and lack ambition. Umar is a Theory X manager. (True/False)
True *theory x managers people hate work, use stick to slap their ass to motivate
The need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses is expressed in the organization's ____.
business model *outlines the need the firm will fill, the operations of the business, its components and functions as well as the expected revenues and expenses
Tom, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Tom later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies ____.
can get started more easily and manuever faster
The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.
classical
The hallmark of great civilizations has been great systems of ____.
communications
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's _____.
culture *shared set of beliefs, values, knowledge and patterns of behavior common to a group of people
Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n) ____ manager.
effective *to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization's goals. Better to be this than efficient
The United States has prohibited the import of products from Iran due to the political situation in that nation. This ban is an example of a(n) ____.
embargo *a complete ban on the import or export of certain products
Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that ____.
imports
Paula, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Paula is a(n) ____ level manager.
middle *implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them
Maslow's hierarchy of human needs included ______.
physiological, safety, love, esteem, self-actualization
Setting goals and deciding how to achieve them is the definition of ____.
planning
Maria, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Maria about scolding Robert, the Paris manager, for not doings things according to corporate policy, Maria backed Robert and said, "I believe that the home office should leave Robert alone because he best understands the local culture." Maria is an example of a(n) ___ manager.
polycentric *take the view that native managers in the foreign offices best understand native personnel and practices and so the home office should them alone
A standing plan that outlines the response to particular problems or circumstances is a(n)
procedure *outlines the response to particular problems or circumstances
Mary Parker Follett anticipated some of today's concepts, such as _____.
self-managed teams and worker empowerment
In a low-context culture ____.
shared meanings are primarily derived from written and spoken words
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.
upper
