Management 400 GR

technology change

a change in the organization's production process. so that making a product or service is more efficient

When a team has high capacity to ________ and ____________ it brings a high level of knowledge and skill to its work.

adapt; learn

What comprises a good strategy's diagnosis?

an explanation of the nature of the challenge simplifies the complexity of the situation identifies certain aspects of the situation as being critical

innovation roles

approach to innovation strategy sets up new parts of the company, so innovative ideas can thrive in a more conducive environment.

In an example of _________ __________, many companies lobby the U.S. federal government through the U.S. Chamber of Commerce, an interorganizational partnership.

boundary spanning

A guest lecturer in a management class holds the _______________ when she says that no management technique works in all situations but similar responses can be applied to common problems.

contingency view

invisible

deeper values and shared understandings held by organization members

task accomplishment employee behavior

follows rules to avoid punishment. acts in own interest. obedience for its own sake autocratic/coerive leadership style preconventional

joint venture

involves a strategic alliance or program by two or more organizations. Companies typically undertake a joint venture when a project is too complex, expensive, or uncertain for one firm to handle alone.

boundary spanning

refers to roles or activities that link the organization with key elements in the external environment and help the organization coordinate with these elements. This includes activities such as political lobbying and gathering competitive intelligence on one's business rivals. Lobbying Congress is an example of concern with the political-legal dimension.

At age 34 and with Sjogren's syndrome, tennis player Venus Williams still had _______ ___________ Correct , saying, "I'm persistent. I don't give up and I believe in myself no matter what the odds are and what you may experience."

self-confidence

Serena notices that changes in one __________ of the organization affect other aspects of the business, and she needs to take these effects into account when she makes decisions

subsystem

Goals and plans can also have drawbacks: They can

• create a false sense of certainty; and • may cause rigidity in a turbulent environment.

Work Team Effectiveness

C) Productive output, personal satisfaction, capacity to adapt and learn

accountability

Members hold one another responsible rather than relying on managers as the source of responsibility.

team composition

Organizational Context: Leadership, Environment, Culture, Strategy, Reward (control) Team type: Formal, self-managed, virtual/global, size, diversity, roles

What is the rule of reciprocity?

People will help if they owe you for something you did in the past to advance their goals

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buy out failed banks could best be described as which of the following types of decision?

Wicked decision problem

product change

a change in the organization's product or service outputs. Product and service innovation is the primary way in which organizations adapt to changes in markets, technology, and competition.

Running a good meeting means doing the following

• Define the purpose. • Invite the right people. • Prepare an agenda and identify the expected outcome. • Start on time, state the purpose, and review the agenda. • Establish ground rules. • Create involvement. • Keep the discussion moving. • End with a call to action. • Follow up swiftly.

Commitment

Because all ideas are put on the table, people can eventually achieve genuine buy-in around important goals and decisions.

merger

Combination of two or more companies into a single firm

What are the three elements that make the kernel of strategy?

Diagnosis, a guiding policy, and coherent actions

To manage teams well, managers need to run meetings effectively. Which of the following steps help a meeting go smoothly?

End the meeting with a call to actions and follow up soon afterward Prepare an agenda ahead of time and establish ground rules Start on time and state the meeting's purpose

healthy conflict

Members feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Monica recently got a promotion to a management role with greater scope and responsibility. She wants to be as effective as possible in her new job. Which of the following could help her improve her ability to manage her new subordinates?

Reflecting on the effects of her past actions to evaluate how they affected herself and others

In total quality management, kaizen is another term for ___________ ______________.

continuous improvement

external coordination

continuously seeks new ideas from customers and from looks for ways to use new technologies.

visible

culture that can be seen at the surface level (artifacts such as dress, office layout, symbols, slogans, and ceremonies)

spanning an internal boundary

going outside of the organization to gather information from customers

employees with high organizational commitment

have strong loyalty to and engagement with the organization. Managers promote organizational commitment through trustworthy behavior and treating employees fairly, keeping employees informed and letting them help make decisions, giving them the resources they need to achieve their goals, and offering rewards such as pay and benefits that they value.

coordination

ideas emerge as people talk with each other. You may see formal departmental groups coming together to create new products, customers may become partners with new ideas, and the company may look outside itself, using open innovation or crowdsourcing to get new ideas.

__________ is Japanese for "improvement" or "change for the better." In total quality management these ideas are expressed as continuous improvement—employees making small, ongoing changes that improve the quality of their work outputs.

kaizen

group collaboration employee behavior

lives up to expectations of others. fulfills duties and obligations of social system. upholds laws guiding/encouraging, team oriented conventional

interorganizational partnership

maintaining separate identities during the partnership

A company that treats its employees fairly and gives them a voice in decision making is likely to enjoy high _________ ________________ in its workforce.

organizational commitment

decentralized planning

planning experts work with managers of major divisions or departments, line managers, and even frontline employees to develop dynamic plans that meet fast-changing needs. Contingency planning prepares the organization for disruptive scenarios.

contingency view

says that what works in one setting might not work in another. It represents a halfway point between the case view, that every situation is unique, and the universalist view, that there is one best way to manage. According to this perspective, a manager's response to a situation depends on identifying key contingencies, or variables, in an organizational situation.

team processes

stages of development, cohesiveness, norms, conflict resolution

Goals and plans can have a number of benefits. They can

• provide a source of motivation and commitment; • guide resource allocation; • be a guide to action; and • set a standard of performance.

mission statements are presumed to what?

Communicate purpose and direction, control to keep firm "on track", help day-to-day decisions, and inspire and motivate employees

What does Dr Cialdini recommend for increasing commitment for lasting change?

Make a public commitment, and if possible, get a written response

In their section on SWOT Analysis, daft and Marcic strengths are defined as

Positive internal characteristics that the organization can exploit to achieve its strategic performance goals.

Managers become _______ _________ when they establish a vision for the organization and act in ways that are consistent with that vision. Two of the biggest mistakes managers can make are not communicating their values and not walking the talk, or behaving in ways that go against the values they say are important.

cultural leaders

At MultiMarkets, a chain of retail stores, top management decided to respond to the growing challenge of online retail websites with __________ ___________using planning experts to help store managers develop their own plans.

decentralized planning

Researchers have found that the link between job satisfaction and employee performance is often weak, but that ________________ often leads to employee turnover.

dissatisfaction

At Harley-Davidson, the workers who assemble motorcycles are allowed to stop the production line at any time to address a problem. In total quality management, giving workers a say in making quality decisions is an example of _________ _______________ process.

employee involvement

exploration

employees create new ideas. These ideas can come from work experiences or personal characteristics such as open-mindedness and originality

empowered employees employee behavior

follows self-chosen principles of justice and right. aware that people hold different values and seeks creative solutions to ethical dilemmas. balances concerns for individual with concern for common good postconventional

The purpose of total employee involvement

getting employees to participate fully in the total quality management process. This means that the company also has to empower employees to make and implement decisions about how to improve quality

Subsystems

parts of a system, such as an organization, that depend on one another. Changes in one part of the organization affect other parts. Managers who understand subsystem interdependence and synergy are reluctant to make changes that do not recognize subsystem impact on the organization as a whole.