Management Ch 1

What is an organization?

A group of individuals who work together to achieve the goals or objectives that are important to these individuals

Which of the following characteristics best relates to management?

A set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment

Which of the following refers to organizations owned either privately by one or more individuals or publicly by stockholders?

For-profit companies

What is meant by leading?

Influencing others' activities to achieve set goals

What term describes activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make?

Informational Roles

What name is given to individuals who make decisions about the use of the organization's resources, and are concerned with planning, organizing, leading, and controlling the organization's activities so as to reach its objectives?

Managers

What term describes institutions such as governments, social cause organizations, and religious groups that cannot retain earnings over expenses, do not have equity interests, and cannot be bought or sold?

Nonprofit organizations

BM has recently rearranged various administrative divisions and departments. This activity can be classified into which major management function?

Organizing

Which of the following refers to a person or group that can affect, or is affected by, an organization's goals or the means to achieve those goals?

Stakeholder

Which of the following characteristics relates to technical skills?

The knowledge and ability to accomplish the specialized activities of the work group

Which of the following characteristics relates to organizational culture?

The values, norms, and artifacts shared by members of an organization

Which of the following characteristics relates to controlling?

Those activities that an organization undertakes to ensure that its actions lead to achievement of its objectives

The beliefs, traditions, philosophies, rules, and heroes shared by the members of the organization are referred to as the organization's

culture

The manager of the Boston Red Sox delivers a fiery speech just before the game about why it is critically important to beat the Yankees. He is

leading

When a manager gathers and uses information to make a choice about how an organization's resources will be used, he or she is engaging in

decision making.

What name is given to the activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans?

organizing

When the manager of the Boston Red Sox uses the scouting, player development, and travel departments to make plans for an upcoming series, he is

organizing

When the manager of the Boston Red Sox chooses his starting line-up for his next game, he is

planning

______ refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society.

social responsibility

Three important trends that are impacting businesses today are e-business, global organizations, and

ethics and social responsibility

As defined in the text, organizations are groups of individuals who work together to achieve

goals and objectives important to them

Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks?

Conceptual skills

Which of the following refers to using resources in a way that produces a desired result?

Effectively

What term describes accomplishing the objectives with a minimum of resources?

Efficiently

The management professor who actually followed managers for several days and took detailed notes about the purpose of all their activities was

Henry Mintzberg.

______ occurs when an organization transfers manufacturing, services, and other functions to countries where labor and supplies are less expensive.

Outsourcing

Which of the following characteristics best relates to resources?

People, equipment, finances, and data used by an organization to reach its objectives

What term describes determining what the organization will specifically accomplish and deciding how to accomplish these goals?

Planning

What is meant by interpersonal skills?

Skills such as communication, listening, conflict resolution, and leading that are necessary to work with others

Effective use of an organization's resources means

achieving the intended result.

When Henry Mintzberg referred to the manager as the "nerve center" and the "focal point" in his or her organization, he was talking about the manager in

an informational role.

The manager makes a decision about a course of action after analyzing several options. He or she is using

conceptual skills.

When a manager reasons well, processes information intelligently, and evaluates which strategic option is potentially most profitable, he or she is displaying

conceptual skills.

When your company, Powerful Personal Computers, lays out five million dollars to hire away a woman from a soft-drink firm as your new CEO, it is a good bet that you are paying these big bucks for her

conceptual skills.

When the manager of the accounting department has the knowledge to answer his employees' questions about current tax regulations, he is displaying

technical skills.