Management Ch 10

Which of the following is an example of a feedforward control measure used to control possible workplace violence?

Clearly communicate the security policies to employees.

________ refers to the process of monitoring, comparing, and correcting work performance.

Controlling

________ is the final step in the management process, which provides a critical link back to

Controlling; planning

Managers engage in controlling activities to protect the organization and its assets

True

Managers engage in controlling activities to protect the organization and its assets.

True

Most employees do their jobs well and never require disciplinary action.

True

Some control criteria, such as employee satisfaction, can be used for any management situation

True

The Sarbanes-Oxley Act also called for more disclosure and transparency of corporate financial information

True

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

balanced scorecard

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

balanced scorecard approach

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

basic corrective action

Charles interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.

concurrent

The management control that takes place while a work activity is in progress is known as

concurrent control

Mark wants to formulate a control process for the organization. What should be the first step in the control process?

determining the actual performance

________ ratios measure how efficiently the firm is using its assets

Activity

________ is the search for the best practices among competitors or non competitors that lead to their superior performance.

Benchmarking

Ruth wants to analyze the organization's ability to meet its current debt obligations. Which of the following ratios is most helpful to Ruth in analyzing this?

Current Ratio

Raw, unanalyzed facts are called ________.

Data

Fraudulent filing of expense reports is an example of ________.

Employee Theft

Activity ratios measure an organization's ability to meet its current debt obligations

False

Basic corrective action corrects problems at once to get performance back on track

False

Benchmarks for a company must be created based on the previous performance of the company

False

Employers establish specific policies defining theft and fraud and discipline procedures. This is an example of a concurrent control measure to control employee theft.

False

Charles discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Charles is using the ________ control.

Feedback

________ corrects the problem at once to get performance back on track

Immediate corrective action

In order to increase the ratio of outputs to inputs, a manager would have to ________.

Increase Productivity

Ruth Moody works as a freelance financial consultant. She renders financial services to individuals and small businesses. Entropic Communications, Inc., a fabless semiconductor company, seeks her services to study the financial stability of their company.

Pay back part of its debts to improve the ratio.

Which of the following is one of the main advantages of using statistical reports as the source of information

Statistical reports are effective for showing relationships

The operations manager suggests a hike in the prices to improve productivity. However, Frank rules this option out. What could be the possible reason for this?

The real estate business is characterized by intense competition

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them. This is an example of a ________ control strategy.

feedback

Helen investigates the incident to take measures to control its effects. By doing this she is exerting ________ control over the incident.

feedback

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control

feedforward

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

how employees service customers

Which of the following is considered the easiest way to increase organizational productivity?

increasing the price of outputs

Corporate governance ________.

is a system used to govern a corporation so that the interests of corporate owners are protected

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

leverage ratios

Which of the following sources usually provides filtered information which cannot be documented?

oral reports

The control process assumes that ________.

performance standards are already in place

Mark wants to use a tool which is easy to visualize and effective for showing relationships. Which of the following tools is best suited for this?

statistical reports

Managers should use subjective measures when ________.

work activities cannot be expressed in quantifiable terms