Management Chapter 15
virtual office
a mobile office in which people can work anywhere as long as they have the tools to communicate with customers and colleagues
one-way communication
a process in which information flows in one direction
two-way communication
a process in which information flows in two directions
coaching
dialogue with a goal of helping another be more effective and achieve his or her full potential on the job
horizontal communication
info moving between people on the same hierarchical level
downward communication
info that flows from higher to lower levels in the organization's hierarchy
upward communication
info that flows from lower to higher levels in the organization's hierarchy
grapevine
informal communication network
boundaryless organization
organization in which there are no barriers to information flow
open-book management
practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only
reflection
process by which a person states what he or she believes the other person is saying
media richness
the degree to which a communication channel conveys information
perception
the process of receiving and interpreting information (could easily be perceived incorrectly)
filtering
the process of withholding, ignoring, or distorting info
communication
the transmission of information and meaning from one party to another through the use of shared symbols