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As part of their strategic control of the organization, the CEO and senior managers at Ford review the daily performance of the company's suppliers to determine which should be kept.
False
________ is the final stage of group and team development.
adjourning
Conflict is a perfectly normal state of affairs.
true
The two core principles of TQM are
uniform focus on delivering customer value, and continuous improvement of work processes
Medical knowledge possessed by doctors results in their ______ power.
expert
Trust in the workplace is based on authority and control.
false
When you encounter a medium barrier, the recipient of the message doesn't respond enough.
false
A committee investigating the impacts of health care reform on the organization is an example of a(n)
formal group
The six areas of organizational control include _____, physical, informational, financial, structural, and cultural.
human
8. The six areas of organizational control include _____, physical, informational, financial, structural, and cultural. governmental material human categorical functional
human The six areas of organizational control are physical, human, informational, financial, structural, and cultural.
Which of the following is considered a "soft" tactic used to influence others?
ingratiating tactics
A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?
innovation and learning perspective
11. A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard? customer perspective financial perspective internal business perspective innovation and learning perspective employee perspective
innovation and learning perspective In the innovation and learning perspective, the focus is on learning and growth of employees, which is the foundation for innovation and creativity. Thus, the organization must create a culture that encourages rank-and-file employees to make suggestions and question the status quo and it must provide employees with the environment and resources needed to do their jobs. The company can use employee surveys and analysis of training data to measure the degree of learning and growth.
Which of the following is NOT a characteristic of a successful control system?
it is inflexible
Which of the following is a good tip for being an effective writer?
keep it simple; use short words, sentences, and phrases
Which of the following is NOT a key quality displayed by humble leaders?
low self-awareness
When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.
noise
Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.
norms
In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.
path-goal
The best leaders display both transactional and transformational leadership styles.
true
Control systems affect each other and thus must remain independent of each other.
False
In recent years, productivity has been declining globally.
True
The PDCA cycle is part of
Deming management
A drug test employed by an organization in its hiring process is an example of a(n) _______ resource control. A. Physical B. Human C. Financial D. Informational
B. Human
3. Which of the following is not a reason why control is needed? -Control allows one to adapt to change and uncertainty and detect opportunities. -Control helps an organization deal with complexity. -Control increases productivity or adds value. -Control allows one to maintain authority over employees. -Control helps one discover irregularities and errors.
Control allows one to maintain authority over employees. control is needed to adapt to change and uncertainty; to discover irregularities and errors; to reduce costs, increase productivity, or add value; to detect opportunities; to deal with complexity; and to decentralize decision making and facilitate teamwork.
Which of the following is NOT a reason why control is needed?
Control allows one to maintain authority over ones employees
Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.
False
Productivity is monitoring performance, comparing it with goals, and taking corrective action.
False
When you grandstand and boast about your greatness, you are promoting yourself.
False
5. A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a statistical target. True False
False A control standard, or performance standard, is the desired performance level for a given goal. For-profit organizations might have standards of financial performance, employee hiring, manufacturing defects, percentage increase in market share, percentage reduction in costs, number of customer complaints, and return on investment.
10. A pattern is a visual representation of the balanced scorecard that enables managers to communicate their goals. True False
False A strategy map is a visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization.
14. Zero-based budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point. True False
False Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.
6. Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards. True False
False Management by exception is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards
7.As part of their strategic control of the organization, the CEO and senior managers at Ford review the daily performance of the company's suppliers to determine which should be kept. True False
False Strategic control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed. Strategic control is mainly performed by top managers, such as those at the CEO and VP levels, who have an organization-wide perspective.
1. Productivity is monitoring performance, comparing it with goals, and taking corrective action. True False
False Controlling is monitoring performance, comparing it with goals, and taking corrective action. Productivity is defined by the formula of outputs divided by inputs for a specified period of time.
__________ focuses on problem-solving and performance improvement, or speed with excellence, of a well-defined project.
Lean Six Sigma
19. ______ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project. Reduced cycle time ISO 9000 Benchmarking ISO 14000 Lean Six Sigma
Lean Six Sigma Lean Six Sigma focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.
Dionne has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. She is insisting that all employees follow instructions fully and completely. How would you describe the management function that Dionne is now engaging in?
She is in the controlling function because she is concerned with seeing that the right things happen at the right time.
__________ is the last step in the control process.
Take corrective action if necessary
4. __________ is the last step in the control process. Measure the performance Establish standards Develop an ideal Take corrective action if necessary Determine the problem
Take corrective action if necessary The four control process steps are (1) establish standards, (2) measure performance, (3) compare performance to standards, and (4) take corrective action, if necessary.
Bureaucratic control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes.
True
The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.
True
The simplest definition of productivity is outputs divided by inputs.
True
12. Among the mechanisms that contribute to measurement-managed companies' success are that top executives agree on strategy and the organizational culture emphasizes teamwork and allows risk taking. True False
True Measurement-managed companies outperform those that are less disciplined. Four mechanisms that contribute to these companies' success are as follows: top executives agree on strategy, communication is clear, there is better focus and alignments, and the organizational culture emphasizes teamwork and allows risk taking.
Which of the following is an example of downward communication?
a manager's feedback about a subordinate's performance
For a manager, building an effective team requires work, but the payoff is
a stronger, better-performing work unit
2. Ensuring that employees follow instructions fully and completely is the purpose of which one of the following management functions? organize lead control motivate plan
control Controlling is the fourth management function, along with planning, organizing, and leading, and its purpose is to ensure that performance meets objectives.
Which type of communication is highest in media richness?
face-to-face
A rich medium is more effective with routine situations.
false
Collaboration and teamwork are the same thing.
false
Cynthia is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task-oriented leadership style.
false
Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her.
false
Defensive communication tends to be more effective than nondefensive communication.
false
Dissemination is the transfer of information and understanding from one person to another.
false
_______ is NOT a relationship-oriented behavior.
political maneuvering
A budget is a formal financial
projection
13. A budget is a formal financial _____. summary audit scorecard projection statement
projection A budget is a formal financial projection.
16. An organization that is examining its return on investment (ROI) is using _____. ratio analysis flexible budgeting external auditing internal auditing trend analysis
ratio analysis Managers often use ratio analysis, the practice of evaluating financial ratios, to determine an organization's financial health. Return ratios, often called return on investment (ROI) or return on assets (ROA), indicate how effective management is in generating a return, or profits, on its assets.
__________ power, which all managers have, is power that results from a manager's authority to offer praise and pay raises, even promotions to his or her subordinates.
reward
In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.
self-managed
______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.
servant
Which of the following is NOT one of the eight leadership styles proposed by the revised path-goal theory?
servant leadership
Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?
she is playing a task role
According to Tuckman's five-stage model of group and team development, what is the second stage in the process?
storming
Which of the following communication styles do women NOT use as much as men?
talk over others
A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.
team
Which of the following is FALSE about the leader-member exchange (LMX) model of leadership?
the LMX focuses only on the behaviors or traits of leaders
Which of the following statements is NOT a practical implication of the behavioral approaches to leadership?
there is one best style of leadership
Which of the following is an attribute of good listeners?
they paraphrase or summarize what the speaker has said
______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.
transactional leadership
______ leadership helps employees pursue organizational goals over self-interests.
transformational
Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.
true
External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.
true
LinkedIn is the most popular and effective social media for recruiting.
true
Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.
true
18. The two core principles of TQM are _____. -uniform focus on delivering customer value, and continuous improvement of work processes -improvement of customer relationships, and development of strong corporate culture -uniform focus on delivering customer value, and improvement of management-employee relationships -improvement of employee morale, and enhancement of shareholder satisfaction -development of strong organizational culture, and continuous improvement of work processes
uniform focus on delivering customer value, and continuous improvement of work processes The two core principles of TQM are (1) people orientation: everyone involved with the organization should focus on delivering value to customers; and (2) improvement orientation: everyone should work on continuously improving the work processes.
Which of the following is most important for the team leader to encourage during the storming stage of group and team development?
voicing of disagreements
Narcissism is a key positive leadership trait.
false
The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.
false
Studies have shown that about 70 percent of workplace learning is informal.
true
Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
true
Today, teamwork is considered the cornerstone of future management.
true
Jeff's sales goal was to "improve sales". Which barrier to measurement is this? A. Objectives are fuzzy B. Managers put too much trust in informal feedback systems C. Employees resist new measurement systems D. Companies focus too much on measuring activities
A. Objectives are fuzzy
In Harvey's job, he takes random samples of production runs to ascertain quality. His job involves: A. Benchmarking B. Statistical process control C. Reduced cycle time D. Feedforward control
B. Statistical process control
A UPS driver fails to perform according to the standards set for the route and traffic conditions. A supervisor rides along and gives suggestions for improvement. This is the ____________ stage of the control process. A. Compare performance to standards B. Establish standards C. Take corrective action D. Measure performance
C. Take corrective action
17. The PDCA cycle is part of _____. statistical process control Deming management applying the RATER dimensions Six Sigma management by exception
Deming management Deming management proposed ideas for making organizations more responsive, more democratic, and less wasteful. These included the principle that quality can be improved on the basis of hard data, using the PDCA cycle.
A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a statistical target.
False
20. Control systems should be realistic, positive, understandable, and flexible and encourage self-control. True False
True Control systems have to focus on working for the people who will have to live with them. They operate best when they are made acceptable to the organization's members who are guided by them. Therefore, they should be realistic, be positive, be understandable, and encourage self-control. Control systems should be flexible rather than permanent.
15. The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year. True False
True The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.
9. Bureaucratic control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes. True False
True Bureaucratic control is an approach to organizational control that is characterized by use of rules, regulations, and formal authority to guide performance. This form of control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes (external rewards to get results).
Encoding means interpreting and trying to make sense of a message.
false
Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.
false
In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
false
Leadership is the ability to marshal human, informational, and other resources to get something done.
false
Members of a group that are asking "What's next?" are in the performing stage of team development.
false
The Dunning-Kruger effect is a cognitive bias whereby people who are competent at something are unable to recognize their own competence. And not only do they fail to recognize their own competence, they're also likely to feel that they actually are incompetent.
false
The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.
false
The result of too much conflict in the workplace is usually indolence.
false
Which negative trait of some leaders is marked by a cynical view of human nature that condones opportunistic and unethical ways of manipulating people, putting results over principles?
machiavellianism
The telephone you use to speak to another person is an example of which part of the communication process?
medium
