Management Chapter 3

Which of the following is considered a demographic characteristic? lifestyle gender health and fitness level personal influences unemployment

gender

Which of the following would be considered a primary dimension of diversity? gender geographic location lifestyle ethical beliefs educational background

gender

Demographic forces are part of the __________ environment of organizations. legal task general internal sociocultural

general

Which of the following dimensions is an example of a secondary dimension on the diversity wheel? race geographic location sexual orientation physical abilities age

geographic location

Drug companies are often criticized for selling their drugs at exorbitant prices. When asked, they will often say that the pricing is fair given the amount of research and development that has gone into the drug. Without this high price, they argue that other new drugs that will help millions of people around the world could not be developed. Yet, those who cannot afford the high price and may die without the drug feel unjustly discriminated against. The drug companies are practicing which approach to this ethical dilemma? utilitarian justice fairness moral idealism moral rights

utilitarian

The pattern of values within an organization is known as its code of ethics. value system. moral code. moral rights. code of conduct.

value system

Thomas, an assembly line worker for SoftTools Company, observes that his graveyard shift (midnight - 8 a.m.) manager removes safety guards from some machines so that the work can be done faster. Thomas sends a letter to top management reporting this. Thomas is a: whistleblower disloyal employee victim activist gossip

whistleblower

Milton Friedman would have agreed with which of the following statements about social responsibility? A company will produce ever more quality goods and services when it practices social responsibility. A company will increase their sales when it practices social responsibility. A company will be able to create better jobs when it practices social responsibility. A company will not benefit the stockholders when it practices social responsibility. A company will provide blended value when it practices social responsibility.

A company will not benefit the stockholders when it practices social responsibility

The group responsible for setting the organization's overall strategic goals and for approving decisions and salaries of top management is known as the Board of stockholders. Board of shareholders. Board of Investors. Board of Directors. Board of intrapreneurs.

Board of Directors

Which of the following is an example of an internal stakeholder of an organization? Distributors Suppliers Unions Individual workers Media

Individual Workers

Employees are part of the __________ environment of organizations. external task general internal sociocultural

Internal

Which of the following is an example of a group in an organization's task environment? employees owners company CEO mass media Board of Directors

Mass Media

Which of the following statements about a code of ethics is most true? Most codes of ethics offer guidance on how to treat stakeholders. The purpose of a code of ethics is to keep top management out of jail. Most codes of ethics prohibit bribes unless it is the accepted way of doing business in a foreign country. Workforce diversity is never covered in a code of ethics; instead it is covered in its own diversity code. A code of ethics is almost always an informal understanding between people who work for a particular organization.

Most codes of ethics offer guidance on how to treat stakeholders.

Which of the following statements about the mass media is true? Exxon had an excellent media strategy in dealing with the Valdez incident. The mass media has very little power. No manager can afford to ignore the power of the mass media. Only rare companies have public-relations people to communicate with the press. Thankfully, it is not necessary for top-level executives to deal with the media.

No manager can afford to ignore the power of the mass media.

Wal-Mart's low wage policy has forced Safeway to do which of the following? reduce benefits for their workers increase their hourly wage increase their product prices decrease their hourly wage increase benefits for their workers

Reduce benefits for their workers

A(n) __________ is a person or organization that provides raw materials, services, equipment, labor, or energy to other organizations. supplier distributor strategic ally special interest group ESOP

Supplier

__________ are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior. Ethics Ethical behaviors Morals Value systems Values

Values

The concept of the glass ceiling would most likely be experienced by which of the following people? a white male with seniority a union worker a female waitress who is 65 an African American woman who is a senior vice president at a large multinational bank a Dutch national male who is an actor

an African American woman who is a senior vice president at a large multinational bank

Whistleblowers are most likely presented with which of the following? an ethical dilemma an idealistic situation a professional behavior by their boss coworkers that enjoy their company sociocultural trends

an ethical dilemma

______ is the notion that corporations are expected to go above and beyond following the law and making a profit. The blue sky concept The over the hill concept Corporate paternal responsibility Corporate social responsibility Corporate ethical responsibility

corporate social responsibility

Which of the following is an example of an external stakeholder of an organization? the barista at Starbucks the Starbucks district manager the President and CEO of Starbucks owners of Starbucks stock customers who go to Starbucks for a latte

customers who go to starbucks for a latte

A(n) __________ is a person or organization that helps another organization sell its goods and services to customers. supplier distributor strategic ally special interest group upstream company

distributor

Unemployment rates are examples of _____________ forces in an organization's general environment. economic technological political-legal sociocultural demographic

economic

United Airlines is 55% employee owned through a mechanism called participative management. bond sharing. employee stock ownership. profit sharing. the Callaway plan.

employee stock ownership

Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? ethics ethical behavior moral decision ethical dilemma idealistic situation

ethical dilemma

Standards of right and wrong that influence behavior are known as ethics. ethical behavior. morals. a value system. values.

ethics

The belief that one's' own culture is better than another culture is called reverse discrimination. stereotyping. ethnocentrism. an ethical dilemma. diversity.

ethnocentrism

Which of the following is one of the layers of the "diversity wheel"? gender lifestyle external dimensions corporate culture age

external dimensions

The Environmental Protection Agency (EPA) administers environmental standards in the U.S. The EPA represents __________, part of an organizations' __________. local communities; task environment financial institutions; internal environment government regulators; task environment special interest groups; external environment political-legal forces; general environment

government regulators; task environment

A manager, attempting to decide what decision will result in the individual's best long-term interests, is engaged in the __________ approach to deciding an ethical dilemma. utilitarian individual moral-rights justice environmental

individual

Sergio is Manager of Human Resources for XYZ Company. News has just been released that the company has violated financial reporting laws. Based on research on the effects of such publicity, Sergio should expect that job applications will increase. job applications will decrease in the short term, but recover within a month. job applications will stay about the same. job applications will decrease. Research has not addressed this issue so Sergio has no grounds for having any expectations whatsoever related to the number of job applications.

job applications will decrease

Issues of equity and fairness are usually tied to which of the following approaches to deciding ethical dilemmas? utilitarian justice individual moral idealism moral rights

justice

Pat, a manager at State University, is deciding how to set up a procedure for registering on-line that gives students fair access to courses. Pat is engaged in the ________ approach. utilitarian individual moral-rights justice environmental

justice

ChemTech International is being picketed by a group of people who live by its biggest plant. The group is concerned about ChemTech's disposal of waste products into nearby waterways. In this instance, ChemTech is most likely dealing with __________ part of its __________ environment. special-interest groups; task local communities; task sociocultural; general sociocultural; task local communities; general

local communities; task

The general environment of an organization is also known as its microenvironment. macroenvironment. internal environment. task environment. climate.

macroenvironment

The Sarbanes-Oxley Act of 2002 requires that a company's chief executive officer and chief financial officer must comply with which of the following? must certify financial reports must keep a personal line of credit open must hire an ethics officer must hire a diversity officer must set procedures and guidelines for the Board of Directors

must certify financial reports

People who can claim an organization as their legal property are called employees. owners. the Board of Directors. customers. financial institutions

owners

______ is defined as the stable physical and mental characteristics responsible for a person's identity. Philosophy Personality Psychometrics Philanthropy Psychology

personality

Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This action is the best example of corporate fairness. correctness. green. philanthropy. sustainability.

philanthropy

The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as economic growth. strategic planning. philanthropic growth. sustainability. economic growth.

sustainability

New MBAs sometimes expect the employees they supervise to be obedient for obedience's sake. The level of personal moral development for which this statement is an example is the __________ level according to Kohlberg. conventional unconventional preconventional postconventional anti-conventional

precoventional

The Americans with Disabilities Act requires employers to hire all qualified disabled persons who apply. hire quotas of qualified disabled persons. reasonably accommodate an individual's disability. actively solicit job applications from disabled persons. hire disabled persons so they can obtain tax breaks.

reasonably accommodate an individual's disability

Joe believes that he was not promoted to professor at State University because of the university's desire to promote minorities and women to achieve greater diversity at higher ranks. More than likely Joe believes he is suffering from reverse discrimination. ethnocentrism. an ethical dilemma. diversity. stereotyping.

reverse discrimination

Which of the following dimensions is an example of an organizational dimension on the diversity wheel? seniority geographic location age gender physical abilities

seniority

A manager's duty to take actions that will benefit the interests of society as well as of the organization is known as philanthropy. ethics. moral rights. social responsibility. the profit motive.

social responsibility

A human rights organization is urging consumers to boycott products made by Outbound Clothing because Outbound exploits labor in less developed countries where its manufacturing facilities are located. Outbound is dealing with __________, part of its __________ environment. special-interest groups; general sociocultural forces; general mass media; task special-interest groups; task sociocultural forces; task

special-interest groups; task

Two drug companies agree to work together to pool their research and development funds to develop a new drug for arthritis. In doing so, these two organizations can best be described as a union. strategic allies. having analyzed their internal environment. having influenced the mass media. having empowered their employees.

strategic allies

Governments are part of the __________ environment of organizations. unplanned task general internal sociocultural

task

In the insurance industry, claims files previously maintained as paper documents are now stored on computers. This is an example of __________ forces in an organization's _________ environment. economic; general technological; general sociocultural; general economic; task technological; task

technological; general