Management Chapter 3
consistency culture
A consistency culture values and rewards a methodical, rational, orderly way of doing things.
boundary spanning
Boundary spanning links to and coordinates the organization with key elements in the external environment.
Organizational culture
Organizational culture is the set of key values, beliefs, understandings, and norms shared by members of an organization.
economic dimension
The economic dimension represents the general economic health of the country or region in which the organization operates.
labor market
The labor market represents people in the environment who can be hired to work for the organization.
sociocultural dimension
The sociocultural dimension includes demographic characteristics, norms, customs, and values of a population within which the organization operates.
suppliers
Suppliers provide the raw materials that the organization uses to produce its output.
adaptability culture
The adaptability culture is characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses.
natural dimension
The natural dimension includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.
internal environment
The organization also has an internal environment, which includes the elements within the organization's boundaries
hero
A hero is a figure who exemplifies the deeds, character, and attributes of a strong culture.
A joint venture
A joint venture is a strategic alliance or program by two or more organizations.
A merger
A merger occurs when two or more organizations combine to become one.
slogan
A slogan, such as Disney's "The happiest place on Earth," succinctly expresses a key corporate value.
story
A story is a narrative based on true events and is repeated frequently and shared among organizational employees.
supply chain
A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.
symbol
A symbol is an object, act, or event that conveys meaning to others.
achievement culture
An achievement culture is a results-oriented culture that values competitiveness, personal initiative, and achievement.
organizational ecosystem
An organizational ecosystem is a system formed by the interaction among a community of organizations in the environment.
Big data analytics
Big data analytics uses powerful computer technology to search and examine massive, complex sets of data to uncover hidden patterns and correlations so managers can make better decisions.
cultural leaders
Cultural leaders define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions.
strategic issues
Strategic issues are events and forces that alter an organization's ability to achieve its goals. As environmental turbulence increases, strategic issues emerge more frequently.
organizational environment
The external organizational environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
general environment
The general environment affects organizations indirectly. It includes social, economic, legal-political, international, natural, and technological factors that influence all organizations about equally.
international dimension
The international dimension of the external environment represents events originating in foreign countries, as well as opportunities for U.S. companies in other countries.
legal-political dimension
The legal-political dimension includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.
task environment
The task environment is closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance.
technological dimension
The technological dimension of the general environment includes scientific and technological advances in society.
customers
Those people and organizations in the environment that acquire goods or services from the organization are customers.
involvement culture.
a culture that places high value on meeting the needs of employees and values cooperation and equality is an involvement culture.
Interorganizational partnerships
Interorganizational partnerships reduce boundaries and increase collaboration with other organizations.
high-performance culture.
Managers emphasize both values and business results to create a high-performance culture.
ceremonies
Managers hold ceremonies, planned activities at special events, to reinforce company values.
competitors
Organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to as competitors.