Management chapters 1-6 exam

dimensions of GLOBE

1) Power distance 2) Uncertainty Avoidance 3) Assertiveness 4) Humane orientation 5) Future orientation 6) Institutional collectivism 7) Gender differentiation 8)In-group collectivism 9) Performance orientation

Multinational Corporation

A broad term that refers to any and all types of international companies that maintain operations in multiple countries

Social Responsibility

A business's intention, beyond its legal and economic obligations, to do the right things and act in a way that are good for society

Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from

A company within the EU because there would be no barriers to trade

Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes. Marco most likely works for

A global company

geocentric attitude

A world-oriented view that focuses on using the best approaches and people from around the globe

The ________ describes how decision makers fixate on initial information as a starting point and then, once set, fail to adequately adjust for subsequent information

A) anchoring effect B) selective perception effect C) confirmation bias D) framing bias A

Sophie is in charge of recruitment at her company. During a particular interview, the first thing Sophie noticed about the applicant was that he was improperly attired. Though the candidate possessed the necessary qualifications and effectively answered all her questions, Sophie rejected him. This is an example of the

A) availability bias B) self-serving bias C) anchoring effect D) confirmation bias C

Lila believes the global climate is changing. Every storm, every volcano eruption, every earthquake is, in her mind, evidence of this climate change. Lila has fallen victim to

A) framing bias B) selective perception bias C) confirmation bias D) representation bias B

When decision makers seek out information that reaffirms their past choices and discount information that contradicts past judgments, they are exhibiting the

A) hindsight bias B) availability bias C) representation bias D) confirmation bias D

Many new car buyers choose to buy a car with little or no money down and payments for many years because of the

A) overconfidence bias B) immediate gratification bias C) framing bias D) availability bias B

1) Lucas always seems to "know" exactly what to do in any given situation. At least that's what he'll tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting

A) selective perception bias B) the anchoring effect C) self-serving bias D) overconfidence bias D

Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. Using the GLOBE model, what can we infer about Alfredo's culture?

Alfredos culture is low in power distance

global company

An MNC that centralizes management and other decisions in the home country (ethnocentric)

It hasn't rained in several days; therefore it is unlikely to rain today. This is an example of the

Availability Bias

When a firm advertises that it only uses recycled paper products, it is

Being socially responsive

The belief that business involvement can help solve difficult social problems is the ________ argument on social responsibility

Better environment

A corporation drops its organizational structure based on countries and reorganizes into industry groups. This is an example of the company becoming a(n)

Borderless organization

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the principled level of moral development?

By stealing from another person, I will be in violation of the moral standards I've come to expect of myself

Mildred was persuaded by a fast-talking salesperson to carry an expensive brand of yarns in her retail needlecraft shop. Seldom does a customer buy this brand, but on those rare occasions Mildred tells herself she made the right decision. The yarns have been sitting on the shelf for several months and she has yet to profit from them. Mildred suffers from the

Confirmation bias

deep-level diversity

Differences in values, personalities and work preferences

surface-level diversity

Easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel

Social obligation is the obligation of a business to meet its

Economic and legal responsibilities

The primary debate about ethics training programs is whether _

Ethics can be taught

A manager who wishes to be successful in international business should avoid a(n) ________ attitude.

Ethnocentric

A global company reflects the

Ethnocentric attitude

The ________ occurs when decision makers select and highlight certain aspects of a situation while excluding others.

Framing Bias

Melanie joins an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude

Geocentric

Minimal risk in global investment would be

Global sourcing Exporting and importing Licensing

Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture ________

High uncertainty avoidance

Martie had arranged for a high-profile speaker to deliver the keynote address at her college's annual function. However, due to unforeseen circumstances, the speaker was forced to drop out at the last moment. Martie reacts to this news by saying, "I knew all along that this would happen." This is an example of the

Hindsight Bias

Which of the following ISO standards is related to environmental management?

ISO 14000

Hofstede's five dimensions of national culture

Individualistic/collectivist Power distance uncertainty avoidance Achievement based/nurturing Orientation

An ethnocentric attitude

Is the belief that the home country has the best work approaches and practices

According to the text, which of the following is a typical definition of a multinational corporation?

It's a company that maintains operations in multiple countries

In 1984 Toyota and General Motors formed a company called NUMMI to build cars carrying both the General Motors and Toyota brands. NUMMI is an example of a(n) ________.

Joint venture

Which of the following arguments on social responsibility states that there is no direct line of responsibility for social actions?

Lack of accountability

Helga has noticed an increasing number of female CEOs of large corporations and also that more fathers are staying home to raise children while the mothers assume positions of leadership in business. This is a culture with

Low gender differentiation

informational roles

Managerial roles that involve collecting, receiving and disseminating information

Interpersonal roles

Managerial roles that involve people and other duties that are ceremonial and symbolic in nature

Decisional roles

Managerial roles that revolve around making choices

Green Management

Managers consider the impact of their organization on the natural environment

In the ________ approach of going green, organizations respond to the environmental preferences of customers.

Market

What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?

Market approach

Which of the following is the basic difference between multidomestic corporations and global companies?

Multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country

Multidomestic corporations reflect the

Polycentric

Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude.

Polycentric

ethics

Principles, values, and beliefs that define what is right and wrong

"There are no coincidences. If something bad has happened to you, you must have done something to deserve it." This statement might be made by someone with the

Randomness Bias

The premier of Transylvania prefers darkened rooms, flinches in bright light, and has unusually long incisors. His political opponents claim he is a vampire. This is an example of the

Representation Bias

Whenever anyone praises Mark for his good performance, he has the tendency to attribute his success to his personal qualities such as his ability to thrive under pressure and his eye for detail. However, any negative performance feedback is always met with excuses such as unsupportive team members or insufficient time. This is an example of the

Self-Serving Bias

If your university was paying minimum wage when necessary and applying the minimum legal standards to its employees work environment, it would be said to have fulfilled its

Social obligation

Manager

Someone who coordinates and oversees the work of other people so organizational goals can be accomplished

Under what approach does the organization work to meet the environmental demands of multiple groups of people including employees, suppliers, or the community?

Stakeholder approach

Joint ventures are a type of ________.

Strategic alliance

"We can't stop now. We've already invested $100,000 in the project." This speaker is acting on the

Sunk Costs error

Conceptual skills

The ability to think and to conceptualize about abstract and complex situations

Jack moved to China to manage his company's production facility there. Immediately he instituted the company practice of recognizing an employee of the month. The Chinese employees were horrified. Why might this be so?

The employees are accting on their national cultural influences

glass ceiling

The invisible barrier that separates women and minorities from top management positions

Ethnocentric attitude

The parochial belief that the best work approaches and practices are those of the home country

GLOBE program

The research program that studies cross-cultural behaviors

classical view

The view that managements only social responsibility is to maximize profits

socioeconomic view

The view that managements social responsibility goes beyond making profits to include protecting and improving society's welfare

omnipotent view of management

The view that managers are directly responsible for an organizations success or failure.

Symbolic view of management

The view that much of an organizations success or failure is due to external forces outside managers' control

Polycentric attitude

The view that the managers in the host country know the best work approaches and practices for running their business

Parochialism is a tendency to

View the world solely through one's own eyes and perspectives

Parochialism

Viewing the world solely through your own perspectives, leading to an inability to recognize differences between people

Which of the following arguments on social responsibility states that a business is socially responsible only when it pursues its economic interests?

Violations of profit maximization

If Google asks 25 members of its executive team to spend a full day during their annual team-building retreat building a house in Las Vegas with Habitat for Humanity, the executives would be engaging in employee _

Volunteering efforts

social obligation

When a firm engages in social actions because of its obligations to meet certain economic and legal responsibilities

Social Responsiveness

When a firm engages in social actions in response to some popular social need

ego stregth

a personality measure of the strength of a persons convictions

transnational or border-less organization

an MNC in which artificial geographical barriers are eliminated (geocentric)

Multidomestic corporation

an MNC that decentralizes management and other decisions to the local country (polycentric)

values

basic convictions about what is right and wrong

The phrase "My word is my bond" is likely to be spoken by someone at the ________ stage of moral development

conventional

The aspect that differentiates social responsibility from other similar concepts is that it adds a(n)

ethical imperative

Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use the rights to their software, brand name, and software specifications in return for a lump sum payment. The firm is a service organization that plans to use the software to assist its customers. Their agreement is a(n)

franchise agreement

Managers who consider the impact of their organization on the natural environment are said to be practicing

green management

Marveline Company brought in help from outside to evaluate decisions and management practices in relation to the organization's code of ethics. These evaluations are called ________.

independent social audits

At the ________ level of moral development, a person's choice between right or wrong is based on personal consequences from outside sources, such as physical punishment, reward, or exchange of favors.

preconventional

Melamark's advisor on global affairs is concerned that ________ carries too much risk.

setting up a foreign subsidiary

values-based management

the organizations values guide employees in the way they do their jobs

organizational culture

the shared values, principles, traditions, and ways of doing things that influence the way organizational members act and that distinguish the organization from other ones

Your university has tried to promote the establishment of shared values so that all members will understand its beliefs. The university has established ________ management.

values-based

Upper management is pushing hard to increase earnings per share. If Moe yields to this pressure despite misgivings about the use of a non-certified material in the production of climbing equipment, he will be demonstrating ________

weak ego strength