Management Compend

phone call

98% of notifications of death comes to the FH by means of

state casket

A casket in which the sides are vertical or at right angles to the casket bottom is

shirred

A gathered type of casket interior made on a sewing machine with a multiple number of needles is called

vault

A metal or concrete enclosure designed to protect the casket is called

functional

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called

itemization

A pricing procedure which places a price on each and every item of service and merchandise is called

26 inches

A wood state casket labeled 6/6XXX would measure in length, 6 feet, 6 inches, and in WIDTH

air seal

An outer enclosure which entraps air via its dome shaped construction uses which of the following closure methods

1. grant accreditation to qualified schools and colleges teaching funeral service 2. further education in the field of funeral service 3. formulate standards for funeral service education

Functions of the American Board of Funeral Service Education

$500

If a casket cost $100 wholesale, and the funeral home's fixed multiple was 5, what would the selling price of that casket be?

$800

If a casket cost $200 wholesale and was sold for $1,000, and the average overhead per funeral was $500, what would the net profit be?

kippah

In the Jewish faith, the skull cap worn by the men at temple and funeral services is

shivah

Jewish term for a 7 day mourning period that begins on the day of the burial is

yarzheit

Jewish term for anniversary of deat

sholoshim

Jewish term for the 30 day mourning period

Slumber Room Visitation Room State Room

Rooms in a FH for a body lying in state

Golden Rule

The NFDA code of ethics is based upon

management

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is

bar

The part of a handle of a casket the casketbearer grasps to lift the casket is called the

tip

The part of the casket hardware that covers the exposed ends of the bar is the

top body molding flange

The rubber gasket used on sealer caskets is generally compressed between the rim flange and the

coroner

When a person dies at home without medical attention, an official inquiry is made by whom?

prie dieu

When the remains have been prepared at the mortuary and later taken to a Presbyterian church for the funeral service, the funeral director normally provides all of the following except the:

check with the family about the jewelry and remove it if they so desire

Whenever any jewelry is found on the deceased during a residence removal, you as the funeral director should

air seal

a burial vault which is closed by placing the dome over the base is called

state casket

a casket which has sides that are vertical or at right angles to the bottom is called

urn

a container for cremated remains

door badge

a crepe badge or floral design placed on the door indicating the death of an individual

casket rack

a device upon which caskets are places one on top of the other for display

ziegler case

a gasket sealed container used as either an insert into a casket or as a shipping case

widower

a man who has lost his spouse by death is known as a

cenotaph

a monument erected to the memory of the dead human body not present

stationary bar handle

a non-moveable handle that extends all the way around the casket is called

unit

a pricing procedure which creates a total price for service and casket is called

bi-unit

a pricing procedure which places a separate price on casket and separate price on service fee is called

arrangement form

a printed form the FH uses specifically for the FD and the family to make funeral and financial arrangements

3 inch increments

adult caskets normally increase in LENGTH by

places realistic value on the casket

advantage of bi-unit pricing method

lot

an area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is known as

a brief biological sketch of a person's life

an obit can best be defined as

Average overhead per adult formula service, mark-up on wholesale casket cost, and wholesale casket cost.

any pricing method would be based on

masselin

backing material used in casket construction

shell

base molding is a part of the casket ____

solid wood caskets

birch is used in casket construction to manufacture

base molding

body of the casket includes the

1. remains which are used for scientific or educational study 2. interment, entombment, or cremation of remains 3. moving of remains from a state where the death ocurred

burial transit permit is needed for

embossed

cloth covered exterior that has raised designs above the surface of the material

grave site

committal service is usually held where

wood by-product

corrugated fiberboard is a material used in casket shell construction that is classified as

octagon casket

eight-sided casket is referred to

sectional

example of a grave liner

linen weave

example of lining material used in casket construction

two inches

extra sizes of caskets increase in WIDTH by

Koran

holy book of Islam faith

$850

if a funeral home had an average overhead of $650, and the wholesale cost of a casket was $100, and the FD marked his casket up 100%, what would the unit price be?

$650

if the total overhead for a FH was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?

lug

in the construction of the swing bar hardware, the arm attaches the bar to

Functional Unit Bi-unit

methods of figuring a formula price are

set a time for the arrangement conference

most appropriate for a funeral director to do before leaving the next of kin after making the removal

facilities management

obtaining and maintaining of adequate work space and funeral equipment

casket bearer

one who carries a casket during a funeral service

reader

one who is authorized to read the lessons of scripture in a Christian Science Church is the

indigent

one who is lacking the necessities of life

shredded paper

padding material used in casket construction

committal service

portion of the funeral service which is conducted at the place of disposition

National Funeral Director's Association

principal interest group for all funeral service personnel

galvanizing

process of coating ferrous metals with zinc is

holding the flag waist high during volleys and taps placing the flag on the casket with the blue field over the veteran folding and presenting the flag to the next of kin

proper ways of handling the US flag in a military funeral service

entombment

proper word for which means the placing of remains in a crypt in a mausoleum

cantor

religious singer who assists a Rabbi

salaries

source of expense for a funeral home

Non-formula services

source of income in the funeral business

200 cubic inches

suggested volume of containers used for cremated bodies

interior

tailored is a style of casket what?

marketing management

the achieving of economical, orderly, and adequate distribution of products and services is

interment

the act of placing a dead human body in a grave is called

apron

the component part of the throw that hangs down into the body of the casket is

shell

the crown and ogee are part of the casket ___

necropsy (autopsy)

the dissecting of human remains for the purpose of ascertaining the cause of death

sales contract

the document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is

finance management

the efficient utilization and adequate regulation of all revenue, expenditures and capital rights is

informant

the individual who supplies the statistical data concerning the deceased at the funeral arrangement conference is the

6 feet 6 inches

the length of a standard adult metal casket is

6 feet 3 inches

the length of the standard adult wood casket is

1/20 inch thick

the metal used in the shell of a 20 gauge steel casket would be

personnel management

the obtaining and maintaining of a satisfactory and satisfied workforce is

lug

the part of the handle that is attached to the casket is the

member of the family

the person who usually makes the notification of death to the funeral home

office management

the planning, organizing, actuating of office work is

selection room

the portion of the funeral home that contains the caskets and other funeral merchandise displayed for sale

cap

the rim is what part of the casket

2 years from date of death

the time limit for filing for the social security lump sum death benefit payment

gauge

thickness of ferrous metal casket is measured in

ounces per square foot

thickness of non-ferrous metal caskets is measured in

2 years from date of cremation or permanent burial

time limit for filing for the VA "application for burial benefits"

air tray

transfer container that consists of a wooden tray with a corrugated covering for the casket is known as

1. doctor's sig 2. cause of death 3. age of deceased

what does the death cert contain?

possible elimination of certain items of service resulting in loss of overhead recovery

what is the disadvantage of itemized pricing

tailored

when the interior material is tightly stretched across the panel of the casket, it is said to be ____

father

who has the preference to receive the burial flag of a deceased veteran