Management Concepts 1

Top-level managers are also called tactical managers since they must translate the general goals into specific objectives and activities T/F

False

In the classical approaches to management, proponents of the _____ approach argued that managers should stress primarily employee welfare, motivation, and communication

human relations

Which classical approach to management advocates that management must gain the cooperation of the group and promote job satisfaction and group norms consistent with the goals of the organization?

human relations

A dimension of service quality includes

making it easy and enjoyable for customers to experience a service.

Innovation is the introduction of

new goods and services.

In the context of contemporary approaches to management, managers may use _____ to compare alternatives and eliminate weaker options.

quantitative management

Which of these is the right skill set of emotional intelligence?

showing empathy

Which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities?

tactical managers

Which of the following helped organizations achieve goals through systematic management?

Careful definition of duties and responsibilities

As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Partridge Inc., an apparel retailer in your university's city, to observe the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the employees of Partridge, the manager notified the employees of a pending layoff. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the apparel industry. Finally, after work, the manager left to attend an employee's wedding. When the manager attends the employee's wedding, which of the managerial roles is the manager of Partridge performing?

Figurehead

Who suggested that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks?

Henry Grantt

_____ is a contemporary management approach that studies and identifies management activities that promote employee effectiveness by examining the complex and dynamic nature of individual, group, and organizational processes.

Organizational behavior

Which of the following roles serves as the spokesperson and champion for a work group dealing with external stakeholders?

Team Leader

A manager assumes workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals. Which of the following does the manager most likely follow?

Theory X

The five key elements that make the current business environment different from those of the past include globalization, technological change, the importance of knowledge and ideas, collaboration across organizational boundaries, and an increasingly diverse labor force. T/F

True

Understanding _____ helps a manager know which sets of circumstances dictate which management actions.

contingencies

Which of the following explains the management function of leading?

mobilizing and inspiring people to engage fully in their work and contributing their ideas

Research on _____ promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems

sociotechnical systems theory

The four levels of managers found in large organizations are

top-level, middle-level, frontline, and team leader.

Which of the following was a major contribution of management guru, Peter Drucker?

the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives