management exam 1 (chapter 1-6)

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

Administrative principles approach

Which of these can best describe organizing?

Assigning responsibility for task accomplishment

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, and technical

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Contingency view

Which of the following is often considered the "father of the quality movement?"

Deming

What is the main concern of first-level managers?

Facilitating individual performance

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by ____

Frank Gilbreth

Which of the following best describes Terrance's position as a project manager?

He is responsible for self-contained division and all the departments within it.

Which of these is a major criticism of scientific management?

It ignored the social context of work

Which of the following is a characteristic of a traditional management approach?

Managers supervise team members' tasks.

Maslow's hierarchy of needs started with which of these needs?

Physiological

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?

Quants

Which of the following is identified as a recent trend that has staying power?

Relationship management

Taylor Brittingham is a general manager. Which of the following best describes her position?

She is responsible for several departments that perform different functions

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

The Classical Perspective

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

What is the role of the negotiator?

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity

The scientific management movement

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

Tiffany Blanchard does more planning than Karen Baxter.

The individual identity includes which of the following?

Works relatively independently

By definition, an organization is considered _____ because it is made up of two or more people.

a social entity

By definition, an organization is considered _____ because it is made up of two or more people.:

a social entity

Conceptual, human, and technical skills are important to which managerial level?

all of these

Critical management missteps include:

all of these

The behavioral sciences approach is based on which of the following disciplines?

all of these

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness

bottom line

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:

bureaucratic organizations.

The biggest mistake that many managers make is the failure to:

communicate effectively

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

conceptual

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:

conceptual skills

_____ are most important at the top management level.

conceptual skills

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

continuous improvement.

Monitoring activities and making corrections are part of:

controlling

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

controlling

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

controlling

The _____ role involves resolving conflicts among subordinates between the managers department and other departments

disturbance handler

The _____ role involves resolving conflicts among subordinates between the managers department and other departments.

disturbance handler

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:

division of work

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

effectiveness

The degree to which an organization achieves a stated goal refers to:

effectiveness

Which of the following refers to the amount of resources used to achieve an organization's goal?

efficiency

hich of the following refers to the amount of resources used to achieve an organization's goal?

efficiency

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

figure head role

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):

first line manager

_____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills

functional

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:

functional manager

Being a successful manager means thinking in terms of all of the following, except:

generating the most profit

Of all management duties, one of the things managers like the least is:

handling paperwork

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.

horizontal network

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

human

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?

human

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

individual performer.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

information technology

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles

informational, interpersonal, decisional

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.

informational, interpersonal, decisional

Without _____, no company can survive over the long run.

innovation

_____ is not a force affecting transition from the old workplace to the new workplace

insourcing

_____ is not a force affecting transition from the old workplace to the new workplace.

insourcing

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

intrapersonal

Using influence to motivate employees describes which of these functions?

leading

Which of these is the use of influence to motivate employees to achieve organizational goals?

leading

Which of the following is not a decisional role?

liaison

Maintaining information links are the activities consistent with the _____ role.

liasion

According to Mintzberg, which of these is an interpersonal role?

liason

Research shows that managers enjoy all of the following except:

managing time

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)

middle manager

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

monitor

Which of the following is an informational role, according to Mintzberg?

monitor role

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

negotiatior

Which of the following roles involve bargaining with others to meet the unit or departmental goals

negotiator

Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.

nine minutes

A social entity that is goal directed and deliberately structured is referred to as a(n):

organization.

For a widget manufacturing company, worker-hours per widget is a measure of

organizational efficiency

How an organization goes about accomplishing a plan is a key part of the management function of _____.

organizing

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of _____.

organizing

Mary Parker Follett thought of leadership as _____, rather than techniques.

people

Which of the following is not a function of management?

performance

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

planning

Selecting goals and ways to attain them refers to _____

planning

Selecting goals and ways to attain them refers to _____.

planning

Which of the following is a function of management?

planning

which of the following is a function of management?

planning

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____

project managers

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____.

project managers

Standardization of work and wage incentives are characteristics of:

scientific management.

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

setting objectives

Organizations often lose good employees because front-line managers fail to

show respect

The individual performer is a _____; whereas, the manager has to be a(n) _____

specialist; generalist

The individual performer is a _____; whereas, the manager has to be a(n) _____.

specialist; generalist

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

spokesperson

Which of these managers are in charge of departments such as finance and HR that support line departments?

staff

Which skill includes specialized knowledge and analytical ability

technical

A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on _____.

the bottom-line; social impact

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

theory x manager

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.

top

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)

top manager

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

top manager

Which of the following are responsible for the entire organization?

top managers