Management Exam 1 Example Practice

When a company starts a new division and recruits people to do the work, which aspect of its internal environment is it most directly changing? a. Employees b. Culture c. Owners d. Physical environment

a. Employees

What factors have increased the diversity in organizations? a. Race discrimination b. Desire to increase workforce quality c. Gender bias

b. Desire to increase workforce quality

Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of ____________ a. contingency planning b. entropy c. synergy

b. entropy

Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are __________ resources. a. human b. physical c. information d. financial

d. financial

A manifestation of Southwest Airlines' _____________ is the way in which it allows passengers to choose their own seat. a. globalization b. physical work environment c. culture d. technological dimension

c. culture

Yum! Brands includes Pizza Hut, KFC, and Taco Bell. The variety of brands in the company makes it difficult to achieve ____________ a. investments b. profits c. a unified culture d. sales

c. a unified culture

According to most management researchers, the modern study of management originated in which century? a. the 18th century b. the 20th century c. the 21st century d. the 19th century

d. the 19th century

Match the following examples with one of the four options: input, transformative process, output, or feedback... 1. Yelp Reviews 2. Training 3. Bread 4. Sandwiches

1. Feedback 2. Transformative Process 3. Input 4. Output

You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is ________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

b. neither effective nor efficient

The manager of a pizza restaurant creates a schedule to determine which employees will work on New Year's Eve. a. planning b. organizing c. leading d. controlling

b. organizing

The most important reason for today's managers to study the history of management is so they can ____________ a. avoid the mistakes of the past b. earn more money c. reject all practices of earlier eras d. develop their own theories

a. avoid the mistakes of the past

Vanessa bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Vanessa is __________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

a. effective, but not efficient

If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using? a. Quantitative management b. Scientific management c. Financial management d. Behavioral management

a. Quantitative management

Which of the following is a management perspective that emphasizes mathematical models in decision making? a. Quantitative management b. Financial management c. Scientific management d. Behavioral management

a. Quantitative management

A company's service technicians spend most of their time in company vans. These vehicles are part of the organization's_____________ a. physical work environment b. culture

a. physical work environment

The new CEO of an online music company determines that the company will continue selling subscription services, but it will also design a website that appeals to nonsubscribers. a. planning b. organizing c. leading d. controlling

a. planning

Which scientist was primarily associated with the development of administrative management? a. Lillian Gilbreath b. Douglas McGregor c. Henri Fayol d. Frederick Taylor

c. Henri Fayol

As an operations manager, what does a typical work day look like? a. reviewing the weekly schedule to see which shifts she is assigned to work b. giving a speech in a video to announce a new change initiative c. determining which managers will be allowed to hire new employees in their departments d. teaching a new employee how to use the company's workflow management system

c. determining which managers will be allowed to hire new employees in their departments

Which approach to social responsibility is best explained by the statement, Meet legal and ethical obligations and do more on a case by case basis? a. Defensive b. Obstructionist c. Proactive d. Accommodative

d. Accommodative

Who was the English mathematician who advocated for the application of mathematics to the problem of ensuring the efficient use of facilities? a. Frederick Taylor b. Robert Owen c. Lillian Gilbreth d. Charles Babbage

d. Charles Babbage

Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with ____________ resources

human

Identify the environmental threat that action was intended to mitigate. 1. German airline Lufthansa acquired Air Berlin. 2. PepsiCo monitors shopper data on sales of non-carbonated beverages. 3. Media companies CBS and Viacom merged.

1. Competitors 2. Substitutes 3. Suppliers

Match each event with a specific dimension of the task environment. 1. Reluctance of other energy companies to pursue deep-water oil drilling due to public outrage about environmental risks 2. Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill 3. A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP 4. An alliance between the University of Texas at Austin and BP to support leading-edge oil and gas industry research projects 5. The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region

1. Competitors 2. Customers 3. Suppliers 4. Strategic Partners 5. Regulators

Identify the environmental threat that action was intended to mitigate. 1. Facebook acquired Instagram. 2. AT&T, a cable provider, merged with DirecTV, a satellite provider. 3. Facebook is funding the development of infrastructure that will provide Internet access in developing countries.

1. Competitors 2. Substitutes 3. Buyers

Which result would have been expected in the Hawthorne Studies had it been based on the principles of scientific management? a. Scientific management would have predicted that employees would seek to maximize their wages. b. Scientific management would have predicted that employees would succumb to normative pressures and adjust their productivity accordingly. c. Scientific management would have predicted that employees would strive to maximize time off. d. Scientific management would have predicted that employees seek to be happy at work.

a. Scientific management would have predicted that employees would seek to maximize their wages.

Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage? a. human b. physical c. information d. financial

a. human

Which organizational resource is the focus of the behavioral management perspective? a. human b. information c. physical d. financial

a. human

The Defensive approach is _________ the Proactive approach in degree of social responsibility. a. lower than b. higher than

a. lower than

Justin developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Justin is following the schedule, but is not getting the desired grades. Justin is __________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

c. efficient, but not effective

Imagine you are the communications manager for the local CBS network affiliate. You organize news reports and press releases as they come in. Your role is focused on the management of ___________ resources. a. human b. physical c. information d. financial

c. information

The CEO of an airline talks to a group of reservation agents to acknowledge their contributions to the company's success. a. planning b. organizing c. leading d. controlling

c. leading

Because ________ seek to influence laws that benefit corporations, they are sometimes portrayed in a negative light in the media. a. advocates b. activists c. lobbyists d. powerbrokers

c. lobbyists

Identify the environmental force for each example. 1. There are thousands of brands of craft beer. 2. The local electric company is the only source of electricity in the community. 3. In 2015 and 2016, respectively, Amazon Handmade and Facebook Marketplace were launched as places where individuals could find buyers for one-of-a-kind items. 4. A Starbucks opened around the corner from the local coffee shop. 5.Walmart makes large purchases from suppliers to stock inventory for its customers.

1. Competitors 2. Suppliers 3. New Entrants 4. Competitors 5. Buyers

Match the characteristics of decisions with what they are more associated with, art or science. 1. Systematic 2. Dynamic 3. Logical

1. Science 2. Art 3. Science

The _________________ management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage. a. quantitative b. scientific c. behavioral d. human

a. quantitative

The term used for conceptual frameworks that organize knowledge and provide blueprints for action is ____________ a. application b. theory c. goal d. fact

b. theory

Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using _____________ skills to complete this task. a. technical b. interpersonal c. conceptual

c. conceptual

When a company expands internationally, it may lack knowledge of the other country's laws and customs; therefore, it may enter into a joint venture with ____________ who can provide this information. a. local regulators b. a major supplier c. key customers d. a strategic partner

d. a strategic partner

At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line. a. planning b. organizing c. leading d. controlling

d. controlling

Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage? a. human b. physical c. information d. financial

d. financial

Compliance is important for every organization, but complying with local, state, and federal laws is most challenging for companies doing business _______________ simply because there are more regulations to follow. a. online b. without a code of ethics c. in a single country d. in heavily regulated industries

d. in heavily regulated industries

Though __________________ management is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective. a. scientific management b. facilities management c. human resources management d. operations management

d. operations management

Match each example with its corresponding environment. 1. The increasing number of elderly people in the United States, Japan, Italy, and Germany 2. For Caterpillar, a heavy equipment manufacturer, an unanticipated jump in the price their suppliers charge for steel 3. A company adopting an open-plan design for the workstations in its new office 4. Shifts in economic and political power between countries 5. High job-satisfaction ratings from current employees

1. General environment 2. Task environment 3. Internal environment 4. General environment 5. Internal environment

Indicate whether the following examples represent: the employee's treatment of the organization, the organization's treatment of employees, or employee's or organization's treatment of others. 1. Mr. Smith refrains from promoting women because it can be a challenge to cover staff positions during maternity leaves. 2. Kayla never has to buy pens at the grocery store. She ends up with plenty from work. 3. Juan owns a business making custom T-shirts for special occasions, and he hires freelance artists to design the shirts. He often postpones paying the artists for months and sometimes does not pay an artist at all.

1. Organization's treatment of employees 2. Employee's treatment of organization 3. Employee's or organization's treatment of others

Match the following situations with either Theory X or Theory Y. 1. People are often underutilized at work. 2. People are naturally lazy. 3. People seek responsibility when conditions are favorable.

1. Theory Y 2. Theory X 3. Theory Y

If you know that Juanna holds the highlighted position in the organizational chart shown here, she is probably a ___________ manager. A job title associated with that level of management is _______________.

1. first-line 2. Office Manager

If you know that Diane holds the highlighted position in the organizational chart shown here, she is probably a _____________ manager. A job title associated with that level of management is _______________.

1. middle 2. Operations Manager

If you know that Fei Yen holds the highlighted position in the organizational chart shown here, she is probably a _________________ manager. A job title associated with that level of management is __________________.

1. top 2. CEO

The first study conducted at the Hawthorne plant as part of what is now known as the Hawthorne Studies sought to assess whether ___________________ a. lighting the the workplace affected productivity b. frequent work breaks decreased performance c. having a friend at work improved productivity d. the length of work shifts affected employee satisfaction

a. lighting the the workplace affected productivity

Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about _____________ a. workplace privacy b. workforce diversity c. globalization d. social responsibility

a. workplace privacy

A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is ________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

b. neither effective nor efficient

As scientific management developed, employee performance was primarily measured in terms of ___________ a. hours worked b. productivity

b. productivity

Because Monsanto's board members have worked for the EPA, advised the U.S. Department of Agriculture (USDA), and served on the president's Advisory Committee for Trade Policy and Negotiations, it is well positioned to use ___________ as a source of influence. a. political action committees b. lobbying c. personal contacts d. direct regulation

c. personal contacts

The degree to which a government regulates business relates to the _____________ of the general environment. a. internal dimension b. economic dimension c. political-legal dimension d. technical dimension

c. political-legal dimension

The CEO of a company has noticed that ______________ may be in effect, since although equal numbers of women and men are hired, only a small proportion of senior managers are women. a. globalization b. open systems c. overt discrimination d. a glass ceiling

d. a glass ceiling

As a CEO, which activities are most likely part of a typical work day? a. entering customer information into a database program b. translating the strategy of the organization into divisional goals and objectives c. creating a schedule that shows which days customer service representatives are expected to work d. monitoring long-term business trends that may have an impact on the organization

d. monitoring long-term business trends that may have an impact on the organization

Who was one of the first managers to recognize the importance of human resources? a. Charles Babbage b. Frederick Taylor c. Robert Owen d. Frank Gilbreth

c. Robert Owen

Which of the following statements is true? a. Management science is categorized with the behavioral management perspective. b. Frederick Taylor is the father of management science. c. Management science is not the same as scientific management.

c. Management science is not the same as scientific management.

Shira specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Shira can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Shira is _____________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

b. neither effective nor efficient

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent? a. Organizations like Apple, which promote innovation and out-of-the-box thinking, rely on highly specialized job descriptions. b. Some organizations, such as storage and shipping companies, can staff tasks flexibly with either robots or people. c. Industrial jobs are designed to ensure speed and efficiency. d. Some organizations operate in complex and rapidly changing environments.

c. Industrial jobs are designed to ensure speed and efficiency.

Using the elements of the systems perspective, synergy can be thought of as a(n) ______________. a. transformative process b. form of feedback c. output d. input

c. output

A colleague suggests that you give a presentation on economic changes. The segment of the economy that has become the largest contributor to US gross domestic product is the___________ sector; this shift has significantly reduced the number of job openings in some areas but has also created new jobs. a. financial b. manufacturing c. service d. transportation

c. service

As an office manager, which of the following activities is likely part of a typical work day? a. assisting customers with general questions about the company's products b. reviewing departmental performance to determine whether managers are meeting their goals c. congratulating an employee on a job well done d. reinforcing the values and culture of the organization through her actions

c. congratulating an employee on a job well done

Frank wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Frank is following his plan, but his running time is not improving. Frank is ____________ a. effective, but not efficient b. neither effective nor efficient c. efficient, but not effective d. both effective and efficient

c. efficient, but not effective

What are the 4 steps in Frederick Taylor's system of scientific management?

1. Develop a science for each element of the job to replace old rule-of-thumb methods. 2. Scientifically select employees and then train them to do the job as described. 3. Supervise employees to make sure they follow the prescribed methods for performing their jobs. 4. Continue to plan the work, but use workers to get the work done.

Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage? a. human b. physical c. information d. financial

b. physical